ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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TMC Showcases the Top 40 "Newsmakers" at ITEXPO

February 2, 2012

There is a lot of news (product launches, new versions) being made at TMC's ITEXPO, some of which I've already covered (Digium, Xorcom)... ITEXPO has a record number of exhibitors that have unveiled new products and services at ITEXPO in Miami.

There have been many competing shows over the years, most notably VON, which suffered an untimely demise. ITEXPO and VON were the two best shows focused on VoIP and IP communications.


Rich Tehrani With ITEXPO Facts + Super Wi-Fi, M2M, StartupCamp & VC Funding

February 2, 2012

Ingate SIP Trunking Session at ITEXPO is Packed!

February 1, 2012

The Crowd Gathers to Enter ITEXPO Exhibit Floor

February 1, 2012

Win this Mustang at ITEXPO Miami 2012

February 1, 2012

ShoreTel Acquires M5 for Cloud Communications

February 1, 2012

ShoreTel just announced they are purchasing  M5 Networks - both companies have been past participants in ITEXPO - I happen to be here at ITEXPO Miami where we have record crowds. And cloud communications is a hot space as evidenced by the interest in the technology by purchasing conferees here at the show.
And this is the reason for the acquisition. Many will credit the simplicity of ShoreTel PBXs as well as their "networking" based approach to design and deployment for some of their success. Obviously they are better at marketing and PR than most communications companies as well.
But the future is the cloud and M5 has been a  regional player for a long time and although they have expanded their footprint they don't have a strong enough brand to be the cloud-communications alternative to a strong brand like Cisco or Avaya.

Sprint's Michael A. Rouleau Kicks off ITEXPO Keynotes

February 1, 2012

The keynotes have started with Michael Rouleau telling the story of a company that has invented a flying car. It can travel 65mph on the ground and I think he said 115mph or 150mph in the air with a range of 450 miles. Hit traffic on I-95? Fly over it!

Great Article on Bob Metcalfe's StartupCamp Keynote in Austin

February 1, 2012

The PR Vibes newsletters are a great place to catch up on the news and gossip on industry events such as CTIA, MWC and ITEXPO. We are here at ITEXPO East 2012 in Miami and the good people at PR Vibes were nice enough to cover the last major keynote at the collocated StartupCamp which took place in Austin, Texas last fall.

Our keynoter at that show was Bob Metcalfe - a legend and a great speaker whose oratory skills are only outweighed by his massive contributions to tech and networking.

I don't want to steal thunder from Laura Borgstede and her crew so by all means check out the post right now - it is educational and informative and worth a read.

Think of it as an MBA course from a person who really knows how to start and run successful companies. Moreover - it is information from a visionary and executor - we know how rare this combo is not only in tech but in any space.

By the same token you must be at StartupCamp here at ITEXPO at 4:00 pm in room B217 of the Miami Beach Convention Center to hear Sir Terry Matthews speak on Thursday, February 2nd. Sir Terry is an awesome speaker as well - he is the perfectly blend of entrepreneur and visionary having been involved in over 70 companies.

StartupCamp has a lot of energy (maybe not as much as Sir Terry - that is a high standard after all) and is a "can't miss."



Location:Jackie Gleason Dr,Miami Beach,United States















ITEXPO East 2012 Exhibit Hall Coming Together

February 1, 2012

Digium Has New Phones. Now an Ecosystem Play

February 1, 2012

Today at ITEXPO Digium announced three new phones and Tom Keating is really impressed based on his post today. But what really caught my attention is not the obvious - which is that companies are increasingly expanding into new markets. Its that Digium is adding custom features to their phones which can access core PBX functions for not only Asterisk but Switchvox.

So what we have here ladies and gentlemen is an ecosystem play - like the Apple app store or Facebook apps, etc. Open APIs are allowing companies to leverage the development efforts of a community for mutual benefit.

And boy is this great news for Digium - after all don't the developers LOVE Digium?



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