ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Hosted PBX Sales Increasing

Blame some of it on the TDm-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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Asterisk Hack Post-mortem

January 10, 2012


Having your production Asterisk-based phone system hacked is no fun, as I have learned from first-hand experience over the past few days. Even the best of IT administrators taking ever security precaution in the book dreads the day their critical server gets hacked. You hope you've done everything possible to stop your servers from being hacked, but you are never 100% sure. There is always some hacker smarter than you, but more importantly, smarter than the best security practices you put in place.

Calling all Women in Tech and Telecom

January 9, 2012

Google to Keynote at Super WiFi Summit in Miami

January 3, 2012

TMC's ITEXPO has had its fair share of high-profile keynoters, including Skype co-founder Niklas Zennstrom, Bob Metcalfe, former FCC Chairman Kevin Martin, former FCC Chairman Michael Powell, former HP Chair Carly Fiorina, Digium / Asterisk founder Mark Spencer, and of course TMC's very own Rich Tehrani on multiple occasions. We've also had representatives from Microsoft, Cisco, Yahoo, Avaya, Nortel, Polycom, and other telecom / wireless heavyweights. Now in 2012 TMC lands a Google keynoter! Google will keynote at ITEXPO's co-located Super WiFi Summit.

Richard S. Whitt is Director and Managing Counsel for Telecom and Media Policy for Google Inc. In that capacity, Rick is responsible for Google’s strategy and advocacy on all wireline, wireless, and media matters before the Federal Communications Commission, other Federal agencies, and the U.S.

Julius Genachowski Makes Brilliant Move at FCC in Hiring Henning Schulzrinne as CTO

December 29, 2011

Earlier this month, FCC Chairman Julius Genachowski announced the appointment of Henning Schulzrinne as Chief Technology Officer – a major move forward for the FCC and the US communications regulatory environment. This move was made in-part because the FCC has had to keep up with fairly rapid changes in the communications and networking worlds. Telephony was once a circuit-switched service provided by a handful of large telecommunications companies and a number of regional players.

It was relatively easy to understand and regulate.

Alianza Lands Huge Clearwire Cloud Communications Deal

December 20, 2011

Fasten your seat-belts - this is getting interesting... cloud-communications provider Alianza just landed a four-year hosted software licensing agreement with Clearwire. Alianza's end-to-end voice platform combines all the back-office platform management, product management, and end-user support functions into a single web-based administrative user interface and this deal marks perhaps one of the largest if not largest cloud-based VoIP deal I am aware of. Company President and CEO Brian Beutler certainly thinks this is the largest deal in the industry...

Avaya's Top Communication Trends in 2012

December 16, 2011

Recently I had a chance to have an in-depth conversation with Avaya about the trends they see for 2012 in the communications space. In particular I spoke with George Humphrey a Director and Line of Business Owner at Avaya and Diane Royer, Senior Marketing Services Manager.

The trends below are at times augmented or enhanced with my thoughts.

1) Mobility raises the expectation of availability

Metaswitch Forum 2011 Keynote About to Begin

October 4, 2011

Apple iPad - Your Next Desktop Phone?

September 22, 2011


I've been thinking about how the Apple iPad could really disrupt the VoIP space and become your next desktop phone. Think about the impact to companies such as Cisco, Polycom, Aastra, snom, Grandstream, and others. While these companies do offer low-end IP desktop phones, they have higher margins on the high-end large color screen IP phones that sport advanced features like RSS feeds (weather, news), collaboration, and video conferencing.

Take for instance the Aastra BluStar media phone, which sports a 13" touch screen that achieves true HD 720p video conferencing at a rate of 30 fps or the Polycom VVX 1500, which sports a a 7" color touch-screen and 2MP camera. Both IP phones are over $650, while the latest iPad 2 can be had for $450 (16GB model).


CosmoCom and Telesphere Announce Partnership at ITEXPO

September 14, 2011


Contact centers looking for a comprehensive hosted voice, email and chat solution will be happy to learn that Telesphere, a Cloud Communication Service provider today announced a relationship with CosmoCom. CosmoCom is one of the early pioneers of cloud-based contact center solutions and certainly one of the leaders in this space. CosmoCom has won multiple TMC Labs Innovation Awards, including an award way back in 2002.

Telesphere's relationship with CosmoCom provides businesses and contact center operators with a portfolio of hosted contact center applications and advanced tools including:
  • Email, VoIP and chat, all of which can be captured and archived for training and follow up.
  • Skills-based routing so customers are routed immediately to the correct agent group.
  • Cradle-to-grave reporting, enabling businesses and contact centers to track every interaction for every customer.
  • An intuitive, graphical call-flow designer, which eliminates the need for special coding skills to create and modify call flows.
  • A 100 percent Web-based design, eliminating the need for client software.
  • The ability to bolt on third-party reporting tools.
  • Support for whisper and DNIS.
CosmoCom will demonstrate the new interaction management suite at Telesphere's ITEXPO booth, No. 837.

"Powered by CosmoCom, Telesphere's new, completely cloud-based contact center solution enables businesses and contact center operators to implement advanced tools quickly and without the need for a six-figure investment in premises-based hardware and software," said Sanjay Srinivasan, Telesphere CTO.





ITEXPO Austin, Texas - Day 1 Photos Slideshow

September 13, 2011