ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

How Technology can Eliminate White Supremacy

As our country is mired in race debates, it's interesting to see how technology has inadvertently begun to actually reduce the number...

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IoT and Real-Time Communications Convergence (Part 1)

At first glance, it might seem oxymoronic that IoT and real-time communications would converge.  I mean, IoT is all about sensors...

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The Long Tail of Cybersecurity

The long-tail, a term coined to describe the ability for organizations to sell vast amounts of products in small quantities accurately describes...

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MVNO's Need Their Own Infrastructure To Differentiate

Mobile Virtual Network Operators (MVNOs) are increasingly investing in their own infrastructure. Why?  Because running on someone else’s mobile network and trying...

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Newfies-Dialer Founder Belaid on Voice Broadcasting, AI, Chatbots

Areski Belaid, Star2Billing CTO and founder, as well as Newfies-Dialer explains his company's services that can push a business and especially contact...

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VoIP and Coding Addicted OpenSIPs Founder Bogdan Iancu Insight

The most superb community builders are few and far between, and in the IP communications coding world, one of those few is...

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Cluecon Sponsor YTel CEO & CTO: How Voice Providers Can Leverage AI & IOT

The best conferences and exhibitions are the ones in which we have had the chance to get to know some of people...

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CosmoCom and Telesphere Announce Partnership at ITEXPO

September 14, 2011


Contact centers looking for a comprehensive hosted voice, email and chat solution will be happy to learn that Telesphere, a Cloud Communication Service provider today announced a relationship with CosmoCom. CosmoCom is one of the early pioneers of cloud-based contact center solutions and certainly one of the leaders in this space. CosmoCom has won multiple TMC Labs Innovation Awards, including an award way back in 2002.

Telesphere's relationship with CosmoCom provides businesses and contact center operators with a portfolio of hosted contact center applications and advanced tools including:
  • Email, VoIP and chat, all of which can be captured and archived for training and follow up.
  • Skills-based routing so customers are routed immediately to the correct agent group.
  • Cradle-to-grave reporting, enabling businesses and contact centers to track every interaction for every customer.
  • An intuitive, graphical call-flow designer, which eliminates the need for special coding skills to create and modify call flows.
  • A 100 percent Web-based design, eliminating the need for client software.
  • The ability to bolt on third-party reporting tools.
  • Support for whisper and DNIS.
CosmoCom will demonstrate the new interaction management suite at Telesphere's ITEXPO booth, No. 837.

"Powered by CosmoCom, Telesphere's new, completely cloud-based contact center solution enables businesses and contact center operators to implement advanced tools quickly and without the need for a six-figure investment in premises-based hardware and software," said Sanjay Srinivasan, Telesphere CTO.





ITEXPO Austin, Texas - Day 1 Photos Slideshow

September 13, 2011

ITEXPO Austin Day 1 Photos

September 13, 2011

Hookflash for iPad Launches

September 13, 2011

Hookflash is skipping the iPhone and jumping right to the larger screen iPad to offer their feature-rich peer-to-peer communications and social media app. This goes to the heart of an article I've been thinking about  for months about how the iPad could replace the desktop phone. But that is an article for another day.


Hookflash for iPad is like a softphone application on steroids featuring  group video conferencing, group messaging, and participant profiles automatically created from information derived from business and social networks. You can also think of Hookflash as a "business" version of Skype, which tends to be more "consumer" focused.

Users can set up group video calls with Hookflash from the iPad with a simple swipe of the finger.




Death of PSTN Panel @ITEXPO (pic)

September 13, 2011

Austin American-Statesman ITEXPO Coverage

September 13, 2011

TMC's Juliana Kenny Conducts Avaya Interview

September 12, 2011

ITEXPO: 8x8 Buys Contactual

September 12, 2011

Breaking news from ITEXPO West 2011 in Austin, Texas.

Hosted communications, video and VoIP pioneer 8x8 has just purchased Contactual, formerly known as White Pajama. I have been visiting 8x8 for about 15 years and when you enter their HQ the first thing you notice is the patents hanging everywhere. They now have about 75 of them. After the tech bubble crash the company turned their leading-edge technology into a customer focused business which you could call a business Vonage.

ITEXPO West 2011 Austin Jeep Giveaway Has Arrived (pic)

September 12, 2011

ITEXPO West 2011 Austin Jeep Giveaway is Here (pic)

September 12, 2011