ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

Full Story »

Meet ITEXPO West 2011 Participants Right Now

September 9, 2011

In order to get the communications and technology community ready for one of the largest business technology shows in the world, we strive to interview as many of the participants at ITEXPO and collocated events before the event. What you see below is 59 of the latest interviews from the show - and more importantly a window into the event itself.

We asked participants questions about the cloud, social networking, mobility and the future of tech. Many of them had thought-provoking comments which are something worth chewing on this weekend. The interviews are below:

NAME COMPANY Jason Tapolci VoIP Innovations Mike Coffee Commetrex Mike Ross 4PSA Jon Arnold J Arnold and Associates Greg Brashier Virtual PBX Carl  KS  Teo Ecocarrier Inc. Doug Mohney HD Voice News Alex Ferdman Telinta Denis Gatens OneAccess Networks Chris Perret Nukona Garrett Smith VoIP Supply Tim Whittington Aastra Justin O'Brien CXM Recording and Quality Monitoring  Wes Durow Fonality John Frame Sigma Systems Sarah Carter Actiance Inc Dave Rokita Hexagrid Computing Inc Bud Walder Dialogic Robert Messer ABP Mark Ricca IntelliCom Analytics Chad Kissinger OnrampAccess LLC Michael Stoll GSIS Paul Baron SPIRIT Technologies Chris Bucholtz Sugar CRM Austin McChord Datto Steven Johnson Ingate Mark Swanson Telovations Mark Swanson Telovations Jonathan Stark Mobiquity Neal Axelrad Global Convergence Solutions, Inc. Gene Fay Nine Technology Natasha Tamaskar GENBAND Adam Boone Sipera Greg Friesen DragonWave Brough Turner netBlazr Inc. Brian Hierholzer Artisian Infrastructure John Freimuth Internap Steve Ferman eTegrity Systems International Bob Lawson GFI Software USA  Jeff Connally CMIT Solutions Russell Wurth Verecloud Adam Crossno OnAsset Intelligence Inc. Rod Ullens Voxbone Mike Sapien Ovum John Verry Pivot Point Security Russ Green VPIsystems Joe Staples Interactive Intelligence Stephanie Atkinson Compass Intelligence Peter Cruz Sevone Mike Klein Online Tech, Inc.   Mike Miracle Sevone Chris Carabello Metaswitch Gary Oliverio Crandlepoint Steve Harriman ScienceLogic Jeff Dworkin Sangoma George A. Grabowich Broadview Networks





ITEXPO in Austin, Texas - Business & Pleasure

September 9, 2011

Rich Tehrani snapped some more photos in Austin, Texas (including some night life shots) and he writes:
The night life here in Austin is legendary with the huge emphasis on live bands. I had a chance to check some of the bands and crowds out last night. It reminded me a bit of Greenwich Village in New York actually. These bars will be a great place for networking next week at ITEXPO for sure.

Meet TMC Editors Monday at ITEXPO in Austin

September 9, 2011

The PSTN Will Die. Time to Learn SIP

September 9, 2011

It should come as no surprise to avid followers of this blog that the PSTN is potentially going to be mothballed in the next seven years. If you are wondering what will replace it, the answer is in-part SIP and protocols TBD. You may know that there will be a can't-miss keynote panel on the death of the PSTN at ITEXPO next week but what you may not know is the SIP Forum - the global organization devoted to SIP interoperability and promotion is making a big splash at the show and if you either purchase, sell, or manufacture/develop SIP products and solutions you may want to lean more.

Here are the details:

SIP Forum to Have Strong Presence at ITEXPO in Austin, TX

Association Sponsor of  ITEXPO and co-located events including 4G Wireless Evolution, and the SIP Tutorial; Leadership to participate in multiple sessions, panels and tutorials, Chairman Richard Shockey to Moderate Keynote Luncheon Panel on “End of POTS” 

NORTH ANDOVER, MA, and AUSTIN, TX September 9, 2011 – The SIP Forum (www.sipforum.org) has announced a full schedule of activities at the upcoming ITEXPO West in Austin Texas, showcasing the association’s active role in helping to drive the broad adoption of SIP communications in today’s global telecom industry.

Austin Night Life

September 9, 2011

71% of Austin Companies Complain of Tech Worker Shortage

July 15, 2011

New Austin job fair to help match tech workers with growing tech companies

I have said before the employment market is really a tale of two worlds. In the realm where you have tech skills and experience you are much more likely to not only have a job but see your value increase. In the last few months I have seen the number of tech companies getting funding skyrocket and the trend does not seem to be slowing down as the IPO market is alive and well for tech and many even say we are in a valuation bubble in certain sectors.

Texas is one of the best states in the nation in terms of job creation - the Lone Star State is luring away business from the rest of the country and moreover, its strong tech and telecom corridors already have an entrenched group of companies and many are growing.

All this growth has led us to a point where there aren't enough tech workers, causing 71% of executives in the area to complain that there aren't enough tech workers and 59% of these companies say the shortage has caused their companies to be held back.

Isn't this amazing? the mainstream news tells us constantly about how bad the employment situation is with "real" unemployment estimated at around 20% and still, there aren't nearly enough tech workers to go around.

As you may know, TMC's west coast ITEXPO event takes place in about two months and has moved from Los Angeles to Austin, TX this year.









President Obama Needs to be at ITEXPO

April 15, 2011

I recently learned that President Obama isn't happy with the old White House telephone. According to Fox News he said:

The Oval Office, I always thought I was going to have really cool phones and stuff," he said during a small fundraising event at a Chicago restaurant. "I'm like, c'mon guys, I'm the president of the United States. Where's the fancy buttons and stuff and the big screen comes up?



Important HD Voice Research Report Available

April 7, 2011

You probably know I have been a huge proponent of HD voice as to me it’s an inevitable outcome of transitioning away from the PSTN to IP-based networks which allow us to upgrade CODECs without having to downshift our conversations to technology which was invented many decades ago. When I was a kid, television was an 11 inch black-and-white screen which seemed to always have Walter Cronkite on it and changing the channels was a manual and rotary process.

Yet, the incredible tech advancements we have seen in the television space haven’t yet fully materialized in the world of telephony. Sure, I can have high-quality conversations if a call stays on IP networks and there is no need for transcoding or jumping onto the public switched telephone network.

WorldGate Communications Closes Shop

April 5, 2011

Word has it that funding was pulled at WorldGate Communications two weeks ago with everyone being laid off. Requests for information to the company did not get an immediate response. The Pennsylvania-based organization which made high-end designer-looking videophones no-doubt faced an uphill battle competing with Cisco and Polycom - as well as low-cost players like Grandstream.

When the company launched - years back I remember a massive crowd around its products at ITEXPO and other events - but getting tremendous attention at a show does not obviously always translate into success in business. Those of you who recall Wildfire's booth at the Computer Telephony Expo know what I mean.

The company seemed to be in a perpetual state of financial trouble and the best news I heard from them a while back was when they either received or were about to receive an order for an organization who was to supply videophones to the hearing-impaired so they could communicate via sign language.

TMC's Tom Keating reported troubles brewing at the company in February, 2008 and then reported when things got better in the next month saying Ojo Phone Lives!





What AT&T Purchase of T-Mobile Means

March 20, 2011

Today, AT&T announced it was purchasing T-Mobile from Deutsche Telecom generating a combined entity with 130 million wireless subscribers producing $72.2B per year in revenue. While AT&T had an exclusive contract with Apple to sell iPads and iPhones it could rely on organic growth but now that Cupertino decided polygamy was more lucrative and Google’s Android is unleashing a torrent of cool devices on all networks, the challenge for carriers is to figure out how to compete effectively in a world where differentiating based on device is more difficult.

iPhone and AT&T’s Network Quality Perception

AT&T took a beating while being the exclusive home of the iPhone and was ridiculed on programs from The Daily Show to Saturday Night Live for selling device which couldn’t effectively make phone calls.