ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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ITEXPO Show Daily, Monday, Sept 12

September 12, 2011

Here is the latest ITEXPO West Austin show daily. Some of the items discussed are the cloud, mobility, Grandstream, Sangoma and big news from 2600hz.

» Exhibitors » Dates & Times Keynotes » Register To Attend Show Daily : 9/12/2011 Latest Features
• IP Multimedia Phone Provider Grandstream to Participate in Key ITEXPO West Session • Exploring Opportunities in the Cloud: ITEXPO West Interview • SoTel Systems Showcases SoSimple Unified Messaging Program at ITEXPO West 2011 • Sangoma to Discuss Recent Acquisition, Media Handling at ITEXPO • 2600hz and CloudTC to Debut Powerful Business Communications Solution at ITEXPO • The Evolution of Enterprise Mobility: ITEXPO West Interview
Latest News
• Towerstream to Present at 4GWE Conference and Expo • LiveVox CEO to Discuss Secure Cloud Contact Center Implementation at ITEXPO West 2011 • One Source Networks' COO to Provide Insight on Deploying UC to SMEs at ITEXPO • Matrix to Showcase Complete Office Communications Solution at ITEXPO West 2011 • 4PSA to Showcase New VoIP Additions at ITEXPO • SIP Forum to Make its Mark at ITEXPO West 2011 • Hosted Predictive Dialer: Be Informed before You Buy
Latest Blogs
• ITEXPO West Austin Show Essentials • Download ITEXPO on the Go • Largest ITEXPO Hall Ever • Follow @rtehrani on Twitter for Important ITEXPO Updates

Featured Keynotes
Cameron Coursey - Associate Vice President of Product Development - AT&T Michael Tribolet - Chief Business Officer magicJack Ian Pennell - Senior Vice President, Small Business Technology Group-CISCO Mark C. Straton - Senior Vice President Solution Marketing Voice and Applications- Siemens Enterprise Communications John Antanaitis - Vice President Marketing- Polycom Matt Groppe - Director of Global Business Development- DHL Same Day Bob Metcalfe - Inventor of ethernet, founder of 3Com, author of Metcalfe's Law, VC and Professor
Free Workshops
StartupCamp 4: Comms Edition Unified Communications: SIP Trunking, Voice, Video and More Avaya Tech on Tap Asterisk 1-2-3 MPLS University Live at ITEXPO Austin Telecom Reseller
Win Exhibitor Giveaway Prizes!
While at ITEXPO, Pick up your official Jeep Giveaway Entry Card. Visit each of the sponsors listed on the card and have your card stamped. Drop it off at the Jeep Giveaway Display on the Exhibit Hall Floor and be there on Thursday, September 15 to see if you are the lucky winner!

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ITEXPO West Austin Show Essentials

September 11, 2011

Here is a good overview of this week's ITEXPO and collocated events. Feel free to bookmark this link, print it or whatever works best for you.

Attend tomorrow's Asterisk 1-2-3 Seminar then head over to Avaya's ever popular Technology on Tap event.

On Tuesday ITEXPO kicks into full swing with collocated conferences, multiple workshops, numerous keynote presentations, and a networking cocktail reception to officially open the exhibit hall.

Download ITEXPO on the Go

September 11, 2011

Largest ITEXPO Hall Ever

September 11, 2011

AT&T Responds to DOJ - What They Missed

September 9, 2011

AT&T responded to the DOJ regarding the blocked T-Mobile USA acquisition saying that the proposed merger would be good for consumers as it would allow AT&T to gain access to T-Mobile spectrum allowing their call quality to improve and the number of dropped calls to be reduced. This in turn they argue would lead to lower prices. Ma Bell 2.0 continued to explain that the wireless business is fiercely competitive which has resulted in lower prices over time.

The interesting takeaway here is that there is nothing new being argued.

Meet ITEXPO West 2011 Participants Right Now

September 9, 2011

In order to get the communications and technology community ready for one of the largest business technology shows in the world, we strive to interview as many of the participants at ITEXPO and collocated events before the event. What you see below is 59 of the latest interviews from the show - and more importantly a window into the event itself.

We asked participants questions about the cloud, social networking, mobility and the future of tech. Many of them had thought-provoking comments which are something worth chewing on this weekend. The interviews are below:

NAME COMPANY Jason Tapolci VoIP Innovations Mike Coffee Commetrex Mike Ross 4PSA Jon Arnold J Arnold and Associates Greg Brashier Virtual PBX Carl  KS  Teo Ecocarrier Inc. Doug Mohney HD Voice News Alex Ferdman Telinta Denis Gatens OneAccess Networks Chris Perret Nukona Garrett Smith VoIP Supply Tim Whittington Aastra Justin O'Brien CXM Recording and Quality Monitoring  Wes Durow Fonality John Frame Sigma Systems Sarah Carter Actiance Inc Dave Rokita Hexagrid Computing Inc Bud Walder Dialogic Robert Messer ABP Mark Ricca IntelliCom Analytics Chad Kissinger OnrampAccess LLC Michael Stoll GSIS Paul Baron SPIRIT Technologies Chris Bucholtz Sugar CRM Austin McChord Datto Steven Johnson Ingate Mark Swanson Telovations Mark Swanson Telovations Jonathan Stark Mobiquity Neal Axelrad Global Convergence Solutions, Inc. Gene Fay Nine Technology Natasha Tamaskar GENBAND Adam Boone Sipera Greg Friesen DragonWave Brough Turner netBlazr Inc. Brian Hierholzer Artisian Infrastructure John Freimuth Internap Steve Ferman eTegrity Systems International Bob Lawson GFI Software USA  Jeff Connally CMIT Solutions Russell Wurth Verecloud Adam Crossno OnAsset Intelligence Inc. Rod Ullens Voxbone Mike Sapien Ovum John Verry Pivot Point Security Russ Green VPIsystems Joe Staples Interactive Intelligence Stephanie Atkinson Compass Intelligence Peter Cruz Sevone Mike Klein Online Tech, Inc.   Mike Miracle Sevone Chris Carabello Metaswitch Gary Oliverio Crandlepoint Steve Harriman ScienceLogic Jeff Dworkin Sangoma George A. Grabowich Broadview Networks





ITEXPO in Austin, Texas - Business & Pleasure

September 9, 2011

Rich Tehrani snapped some more photos in Austin, Texas (including some night life shots) and he writes:
The night life here in Austin is legendary with the huge emphasis on live bands. I had a chance to check some of the bands and crowds out last night. It reminded me a bit of Greenwich Village in New York actually. These bars will be a great place for networking next week at ITEXPO for sure.

Meet TMC Editors Monday at ITEXPO in Austin

September 9, 2011

The PSTN Will Die. Time to Learn SIP

September 9, 2011

It should come as no surprise to avid followers of this blog that the PSTN is potentially going to be mothballed in the next seven years. If you are wondering what will replace it, the answer is in-part SIP and protocols TBD. You may know that there will be a can't-miss keynote panel on the death of the PSTN at ITEXPO next week but what you may not know is the SIP Forum - the global organization devoted to SIP interoperability and promotion is making a big splash at the show and if you either purchase, sell, or manufacture/develop SIP products and solutions you may want to lean more.

Here are the details:

SIP Forum to Have Strong Presence at ITEXPO in Austin, TX

Association Sponsor of  ITEXPO and co-located events including 4G Wireless Evolution, and the SIP Tutorial; Leadership to participate in multiple sessions, panels and tutorials, Chairman Richard Shockey to Moderate Keynote Luncheon Panel on “End of POTS” 

NORTH ANDOVER, MA, and AUSTIN, TX September 9, 2011 – The SIP Forum (www.sipforum.org) has announced a full schedule of activities at the upcoming ITEXPO West in Austin Texas, showcasing the association’s active role in helping to drive the broad adoption of SIP communications in today’s global telecom industry.

Austin Night Life

September 9, 2011