ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Cisco Says HTML5 Part of Wireless Future

February 14, 2011

Hoot.me Wins SMS Voting Contest at StartupCamp3 at ITEXPO

February 9, 2011

I was at ITEXPO East in Miami and got to see some cool companies demoing their products on stage in front of hundreds of people. At the end we got to vote using our cell phones and SMS. Competition was tight, but in the end Hoot.me pulled out the win with their tutoring/study application that directly integrates with Facebook. You can invite friends to work on calculus problems for instance - including calculus symbols like the differential and integral signs.

Thanks For Making ITEXPO East 2011 a Great Success

February 4, 2011

Sangoma Giveaway at #ITEXPO East 2011

February 4, 2011

Regulatory 2.0 Session @ITEXPO East 2011

February 4, 2011

ITEXPO East 2011 Final Day Video

February 4, 2011

#ITEXPO East 2011 Final Day

February 4, 2011

StartupCamp 3 Comms Edition @ ITEXPO Google Keynote

February 3, 2011

Larry Lisser kicked off Startup Camp 3 Comms Edition at ITEXPO

February 3, 2011

StartupCamp 3 Comms Edition @ ITEXPO Starts

February 3, 2011