ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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When Does WebRTC Need a Media Server? Reason #7

Tsahi Levent-Levi’s white paper, “Seven Reasons for WebRTC Server-Side Processing,” details a variety of WebRTC-related scenarios that necessitate a media server....

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How signaling spikes affect networks: 3 real-world examples

By: Josee Loudiadis, Director of Network Intelligence, Alcatel-Lucent

Data and signaling growth are usually good news for network operators, since growth often translates into higher revenues. But when growth is averaged over a month or quarter, the daily highs and lows of network activity are smoothed out. And signaling spikes remain hidden within the averages. These spikes can overwhelm available signaling capacity, which impairs the customer experience, as well as the operator’s reputation.

What happens when a spike occurs? Typically, a CPU Overload alarm appears on various mobile nodes. And the Network Operations Center (NOC) immediately starts praying that the burst is short-lived and doesn’t go over maximum peak-rate capacity. Because when that happens, all consumers are denied service access. Then, the process of identifying the source of the problem begins. This can be arduous, because it often involves applications completely out of NOC control. And the issue can’t be resolved easily without solid network analytics that enables engagement with application and device developers.

That’s the reason signaling information is a crucial part of the Alcatel-Lucent Mobile Apps Rankings report and why LTE World 2014 devotes an entire pre-conference day to the topic. It’s also why this blog offers a closer look at how some real-world disruptive signaling spikes got started — and were finally resolved.

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The Expanding Channel Programs

Not only do I see more cloud service providers looking to the channel for sales, I see other channel programs expanding....

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When Does WebRTC Need a Media Server? Reason #6

In a recent blog about the current state of WebRTC, I mentioned that readers should check out an excellent white paper...

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The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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200G Optical Networks: What you need to know

By: Earl Kennedy, IP Transport Product Marketing, Alcatel-Lucent

Optical network operators have already made the move to 100G. But skyrocketing bandwidth demand means many are already pondering what’s next. With a 200G optical solution hitting the market, you probably have questions about when to move to 200G optical – and what you need to know when you make that move.

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FreePBX World Live Blogging

August 28, 2013

Just stopped in the FreePBX World session located at ITEXPO and it's pretty packed. Check out the photo: {click for larger}


Tony Lewis is now talking about the FreePBX ecosystem. He started off by explaining why the FreePBX tree frog logo. Tony said, "Tree frogs can only go forwards, never backwards." Well, there ya go, mystery solved!

Tony talked about how FreePBX documentation was scattered and is now centralized into a new wiki.





ALICE Receptionist Wins StartupCamp 8 at ITEXPO

August 28, 2013

StartupCamp 8, located at ITEXPO featured startups giving their product pitches, pitting one startup against another until there was one man standing. Or should I say woman, since the winner was ALICE, a cool receptionist designed for visitors to corporations that have trended away from paying for receptionists near the front door just to greet guests.

StartupCamp 8 begin with a keynote address by Jeff Bonforte Communications Platform SVP at Yahoo. Bonforte told a great story about when he previously worked Yahoo! the first time and as one of the lead negotiators, he missed an opportunity to buy Twitter for $25 million, Twitters drop-bottom dollar amount and Yahoo offered $20 million. $5 million separating Yahoo & Twitter and preventing Jeff from becoming a deal-making legend.

Microsoft Lync Session Jam Packed at ITEXPO

August 27, 2013


I just got out of a jam-packed panel discussion on Microsoft Lync - Why You Need to Develop a Migration Strategy Now. I'd share a picture but I was moderating the session, so didn't want to whip out my phone and snap a picture. But I estimated about 36 people attended the session. I even had a surprise panelist, Skip from Microsoft (didn't catch his last name) making it 5 total panelists that also included Laura Neidel from Sonus, Ramon Felder from Patton Networks, Alan Percy from AudioCodes, and Jeff Dworkin from Sangoma.

As I was leaving the session I ran into a Digium / Asterisk employee who commented that the WebRTC session he attended and this Lync session were the two most well-attended panels.


Industry Veterans spotted at ITEXPO 2013 Las Vegas

August 27, 2013

Special Technology Innovation Panel at ITEXPO [VIDEO]

August 27, 2013

Grandstream UCM6100 Asterisk PBX Makes Major Strides

August 27, 2013


Last month I was pretty harsh in my analysis of the Grandstream UCM6100 and on top of the open source issues and burning their partners, it also had some security issues. Well, Ward Mundy has a new report on the UCM6100 and he is impressed with the response Grandstream has had to the community's concerns.

He writes, "The short version of this story is Grandstream has addressed most of the open source issues and they’ve resolved well over a hundred bugs. In addition, they’ve published excellent documentation on the PBX in addition to a tutorial on how to interconnect the UCM6100 with other devices including FreePBX®-based Asterisk servers such as PBX in a Flash. So we are pleasantly surprised by Grandstream’s efforts to address many of the concerns that were raised by some of us in the open source community."

He also posted this interesting tidbit:
The silver lining may very well be the functionality boost you’ll get from the addition of a $100 OBi202 device with a Bluetooth adapter.





FreePBX - Most Powerful & Flexible Phone System Known to Man

August 25, 2013

I've been writing about VoIP and reviewing VoIP products since 1996, but even I need help once in awhile to figure out how to get a certain VoIP feature to work, how to install an IP-PBX, how to configure an advanced phone feature, etc. Well, recently I had to deploy a FreePBX system in a production environment for another company and I hit a few stumbling blocks that required a call to FreePBX's technical support and I have to say they were very responsive, extremely knowledgeable and very helpful.

One of my first stumbling blocks was getting second dialtone on a specific FXO port simply by pressing one of the line keys on a Grandstream GXP2100 phone. The reason is there is a DoorKing security gate system hooked into one of the Sangoma FXO ports that listens for certain DTMF touchtones to open and close the gate.

First, I had to create three groups in chan_dahdi_groups.conf, which is done in the FreePBX UI via this URL:
http://[ipaddress]/admin/config.php?display=dahdi
group=0 -> FXO trunks - channels 5, 6, and 7 (normal inbound/outbound lines)
group=1 -> FXO trunk  - channel  8 (special DoorKing port)
group=2 -> FXS lines  - channels 1, 2, 3, and 4 (analog devices)

I separated the DoorKing into its own trunk line group so it wouldn't be used for outbound calling. I also had to change the context to "from-analog" for the FXO ports for routing via channel number to work.









ITEXPO 2013 Las Vegas Kicks off this week

August 25, 2013

Find Rich Tehrani at ITEXPO Las Vegas 2013

August 23, 2013

If you follow my blog or social sites you know I’ll be at ITEXPO next week at Mandalay Bay and I’m very excited to meet with you all.

This is where you can find me:

On Monday, 8/26 at 9:00am I’ll be checking out the Asterisk 1-2-3 training course and the SUITS conference which focuses on telecom patent protection. At 12:00 that day, I’ll be at the SDN preconference learning about software defined networking.

Snom Riding Lync Wave to Success

August 19, 2013

In a recent meeting with Snom’s Mike Storella in the company’s office in Massachusetts, I had a chance to learn how the company is riding the Microsoft Lync wave to success. One of the early differentiators they touted was Lync phones which allowed multiple lines – an essential feature for many, including executives who don’t answer their own phones.

This early flexibly caught the attention of Microsoft – not to mention a number of Fortune class companies who needed such features.

Mike touted other features as well like the company being first to allow device-based music-on-hold for Lync as well as being first to qualify a device for the Microsoft Lync 2013 compatible devices program.