ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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StartupCamp 3 Comms Edition @ ITEXPO Starts

February 3, 2011

Hosted Microsoft OCS/Lync Provider Supports Direct SIP Trunking

February 3, 2011


Direct SIP trunking has existed since OCS 2007 R2, however, WorkSpace Communications claims to be the only hosted Microsoft OCS/Lync Provider to support direct SIP trunking in a "hosted" environment. Even the more recent version Microsoft Lync cannot do direct SIP trunking when using a hosted Lync provider. I stopped by their booth at ITEXPO where they told me that Microsoft said it would be near impossible to offer direct SIP trunking in a hosted scenario. Well, they figured it out and are now applying for a patent.

Currently, WorkSpace Communications is hosting OCS 2007 R2, but Lync support will be released very shortly.


ITEXPO East 2011 Win This Jeep

February 3, 2011

ITEXPO East 2011: AudioCodes Interview

February 3, 2011

ITEXPO: Keynote Drawing Winners Announced.

February 2, 2011

Allworx Unveils 9204G IP Phone at ITEXPO

February 2, 2011


At ITEXPO Allworx today unveiled the Allworx 9204G, the newest addition to the Allworx series of IP phones featuring an embedded Gigabit switch.

Allworx will be showcasing its entire family of phones and systems at ITEXPO East 2011 this week at the Miami Convention Center at the PAETEC Allworx booth #301.

“This is our first Gigabit-based phone and it provides all of the unique features of our Allworx product line at blazing speeds which will prepare any business for the increased requirements of the future,” said Chris Hasenauer, president of Allworx. “Using the 9204G with embedded gigabit switch ensures that the phone will never be the limiting factor on network performance.”

Allworx 9204G features include:

  • Four (4) Programmable Feature Keys
  • 192 × 64 monochrome graphical display
  • Adjustable backlit LCD Display
  • Enhanced Full-Duplex Speakerphone
  • Wideband Audio Support via G.722
  • 10/100/1000 Gigabit Ethernet switch
  • Four (4) party conferencing


ITEXPO: What Does SNR Mean?

February 2, 2011

BridgeWave keynote at 4GWE collocated with ITEXPO East 2011

February 2, 2011

VIPeering Acme Packet Keynote @ ITEXPO East

February 2, 2011

VIPeering @ ITEXPO East 2011 Kicks Off

February 2, 2011