ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Allworx Unveils 9204G IP Phone at ITEXPO

February 2, 2011


At ITEXPO Allworx today unveiled the Allworx 9204G, the newest addition to the Allworx series of IP phones featuring an embedded Gigabit switch.

Allworx will be showcasing its entire family of phones and systems at ITEXPO East 2011 this week at the Miami Convention Center at the PAETEC Allworx booth #301.

“This is our first Gigabit-based phone and it provides all of the unique features of our Allworx product line at blazing speeds which will prepare any business for the increased requirements of the future,” said Chris Hasenauer, president of Allworx. “Using the 9204G with embedded gigabit switch ensures that the phone will never be the limiting factor on network performance.”

Allworx 9204G features include:

  • Four (4) Programmable Feature Keys
  • 192 × 64 monochrome graphical display
  • Adjustable backlit LCD Display
  • Enhanced Full-Duplex Speakerphone
  • Wideband Audio Support via G.722
  • 10/100/1000 Gigabit Ethernet switch
  • Four (4) party conferencing


ITEXPO: What Does SNR Mean?

February 2, 2011

BridgeWave keynote at 4GWE collocated with ITEXPO East 2011

February 2, 2011

VIPeering Acme Packet Keynote @ ITEXPO East

February 2, 2011

VIPeering @ ITEXPO East 2011 Kicks Off

February 2, 2011

Twitter Screen @ ITEXPO East 2011

February 2, 2011

Super WiFi Summit @ITEXPO Has Begun

February 2, 2011

Fonax Announces New Web UI for IP-PBX Line at ITEXPO

February 2, 2011


At ITEXPO Fonax today announced the release of their minimalist WEB UI  with full recording capability. As of Feb 2nd all Fonax systems will ship with the new interface and capabilities. The new user interface enables installers and end-users, the ability to make simple, as well as complex changes to their phone system. Adding users, extensions, call reports and much more are now as simple as a few clicks away.

To be honest I've never heard of Fonax.


Charlie Vogt, GENBAD CEO Keynotes ITEXPO East 2011 to Packed Room

February 2, 2011

Xorcom's Premium XE2000 and XE3000 IP-PBXs Now Shipping

February 2, 2011


Today, at ITEXPO Xorcom announced their new line of VoIP business communication solutions, the XE2000 and XE3000 series is now shipping. Similar to the XR2000 and XR30000 series, these two new PBXs handle both TDM/PSTN and VoIP calls. Running the Elastix distro of Asterisk, the new series adds new features including microprocessor-based temperature control with redundant fans, redundant hard drives, internal backup and recovery support (including restore points), and an LCD touch panel for access to system parameters. The LCD enables system adminisrtrators to perform monitoring, maintenance, and troubleshooting without the need for a keyboard and mouse.