ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Avaya Takes Networking Lead in SPB

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Alianza Wants to Host Your Software Telco

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Meet With Polycom's Stefan Karapetkov at ITEXPO

January 28, 2011

Stefan Karapetkov is the Emerging Technologies Director at Polycom and I've known him as a voice and video expert since I met him at a VON event over ten years ago. I believe he worked at Siemens at the time. I noticed Stefan just posted a page on his Video Networker blog with regards to all of the speaking engagements he has at the show and collocated events. He is very knowledgeable and worth listening to.

Meet Dan York at ITEXPO East 2011

January 28, 2011

I just came across a blog post from Dan York the intellectual power behind the Disruptive Telephony blog and Director of Conversations at Voxeo. In his post he mentions he will be at ITEXPO and collocated events and even posted a schedule of where he'll be in case you want to find him. Great idea.

ITEXPO Moves to Austin, Texas - The New Telecom Corridor

January 28, 2011

ITEXPO West moves from Los Angeles, California to Austin, Texas taking place September 13-15th 2011. This is a big move on TMC's part since ITEXPO has been in L.A. for many years.  Launched in 1999, ITEXPO is the world's largest and longest-running B-to-B communications and technology conference.

DIDX Reseller Podcast with Xorcom

January 28, 2011

Ruth Bridger and Bill Soto just had a podcast interview with social network maven Suzanne Bowen of DIDX where they discuss their open source/Asterisk-based solutions providing enhanced functionality for PBXs. Moreover they discuss specific solutions for vertical markets such as hospitality and Reseller Week at ITEXPO which takes place next week in Miami.

Resellers looking for new products to carry should take a listen.

ITEXPO East 2011 Schedule

January 27, 2011

Dear ITEXPO attendees - thanks again for registering and we look forward to hosting you next week. My team just sent out this email of schedules and happenings from the show and it is so detailed and explains so much that I decided to pass it along. I hope you find it worthy of keeping on hand at the event.

ITEXPO

February 2-4, 2011



Verizon Drives Stake Through Heart of Net Neutrality

January 27, 2011

My views have shifted on net neutrality over the years to the point where I firmly believe that carriers have the right to recoup investments they make in networks but at the same time I understand fully well that IP communications is dependent on traffic not being impeded by a carrier looking to promote an alternative service. Having said that, there are a number of peering points located around the US – only a few places where fiber exists in enough quantity to allow massive interconnections between hundreds of carriers, enterprises and web 2.0 companies such as Google and Facebook.

Terremark owns one facility – the NAP of the Americas in Miami, Telx owns another at 60 Hudson in New York and CoreSite at One Wilshire in Los Angeles are three of the more prominent locations in the US ”carrier hotel” market. At industry gatherings I have often asked about the possibility of Verizon or AT&T purchasing one or more companies in the space and the answer has always been that it would be bad news.

Austin, Texas Selected For ITEXPO West 2011

January 27, 2011

I have some very exciting news to share regarding ITEXPO. I alluded to it a few weeks back and now it’s here. ITEXPO West 2011 will be moving to the Austin Convention Center in Austin Texas, on September 13-15, 2011. ITEXPO was launched in San Diego, CA at the Hotel Del Coronado and moved to Long Beach and eventually Los Angeles.

If Super WiFi is A Dream, At Least I'm in Good Company

January 27, 2011

It’s no secret that both Microsoft and Google are looking at white spaces and Super WiFi as an area of growth allowing inexpensive broadband wireless signals to be transmitted over long distances.

But technology is difficult to predict – we didn’t know for sure tablets were going to cannibalize PC sales but they are and we didn’t know small, cheap hard drives were going to cut the legs out from the large, expensive hard drive market. You may know that in 1997 when I went to COMDEX and told the world TMC was going to launch a magazine called Internet Telephony – people laughed and told me it wasn’t an industry.

Ten years later after a few “overhype” phases, VoIP software maker Skype has devastated the long-distance market and is hiring by the hundred.

Sangoma Announces General Availability for NetBorder Express Gateway 4.0

January 27, 2011

Sangoma Technologies Corporation, a provider of hardware and software components that enable or enhance IP Communications Systems for both voice and data, today announced the general availability of  NetBorder Express Gateway 4.0, a major upgrade of its TDM-to-SIP Gateway software.  NetBorder Express 4.0 includes significant new functionality which extends the market reach of Sangoma channel partners in Europe, Latin America, Japan, Asia, and North America. Sangoma will be demonstrating the latest release of its NetBorder Express Gateway at ITEXPO East 2011, in Miami, Florida, February 2-4, 2011 in booth #401.

Enhancements that provide Sangoma partners with a greater coverage area for worldwide deployments include support for:

BlackBerry Enterprise Server (BES) Adds Microsoft Lync Support

January 27, 2011

According to BlackBerry's BlackBerry Enterprise Server Add-on product website, support for Microsoft Lync is coming soon. In the footnotes it says "Support for Microsoft Lync Server will be available in an upcoming BlackBerry Enterprise Server Service Pack." It will be released as part of BES 5.0.3 which is still in beta. BES 5.0.3 was expected to be released in Q4 last year, so 5.0.3 should be released any day now. Notable new features include:

  • Support for Microsoft's Office Communications Server 2007 R2 and Lync Server 2010
  • Support for Microsoft Office 2010 file attachments
  • Support for Microsoft Hyper-V 2008 R2 virtualization platform
Microsoft is participating at ITEXPO next week and some Lync partners as well, so I'm sure there will be some Microsoft Lync-related announcements made at the show.