ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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ITEXPO East 2011 Night Video

January 31, 2011

ITEXPO East 2011 Behind The Scenes

January 31, 2011

ITEXPO East 2011 Jan 31 Show Daily

January 31, 2011

Here is the show daily from ITEXPO East 2011 in Miami, Monday, January 31st, 2011. We look forward to seeing you this week at the Miami Beach Convention center, Hall B.

  Exhibitors Dates & Times Keynotes Register To Attend Show Daily : 1/31/2011           Latest Features
» Majuda's VP of Operations to Speak during Call Recording Session at ITEXPO East 2011 By Juliana Kenny, TMCnet Web Editor ITEXPO East 2011 promises to host the leading providers of communications technology in one forum with over 13 collocated events next week from Feb. 2-4 in Miami. Joining the throngs of thought leaders will be Evan Kahan, VP of Operations at Majuda, a provider of enterprise call recording solutions and quality management services.
» snom's Storella to Talk IP Phones Next Week at ITEXPO By Stefanie Mosca, TMCnet Web Editor ITEXPO East 2011 is only days away. snom, provider of IP phones will be one of the many companies exhibiting at the tradeshow next week in Miami from Feb. 2-4.



VoIP Fulfillment Launched by VoIP Supply

January 31, 2011

VoIP Supply is planning to announce the launch of "VoIP Fulfillment" at ITEXPO next week, but they gave me a sneak peak at this new offering which technically was a two-year quiet beta they've been working on. Their VoIP Fulfillment offering covers quite a few things, however one of the biggest is they have opened their infrastructure to VoIP service providers, including an API that lets service providers follow the package through the fulfillment process all the way to the customer's door.

VoIP Fulfillment by VoIP Supply is a suite of services specifically designed for VoIP service providers that increase operational efficiency, decreases costs and bolster customer experience. I spoke with VoIP Supply's Garrett Smith - Chief Marketing Officer, Mike Russo - Executive Vice President, and Donald Stefanie - VoIP Service Provider Program Manager to learn more.

Updated ITEXPO East 2011 Schedule

January 30, 2011

Hi all, the latest pocket-sized ITEXPO schedule for those of you coming to ITEXPO and collocated events this week. Hope to welcome you soon.

Tuesday, February 1 Highlights

----------------------------------------------------------
REGISTRATION / KEYNOTES / EXHIBIT HALL HOURS

Wednesday, February 2

  • Registration: 7:00 – 5:00pm
  • Conference: 9:00 – 5:30pm
  • Keynotes: 3:30 – 5:30pm
    **Kevin Martin (Former Chairman of the US Federal Communications Commission (FCC), Board of Directors, AirWalk Communications) Keynote Added at 5:00pm! Don’t Miss It!
  • Keynote Giveaways: 5:30pm
  • Exhibit Hall Grand Opening: 5:30-7:30pm (NEW TIME)
  • Welcome Networking Reception: 5:30pm, Sponsored by Aculab (NEW TIME)

Thursday, February 3

  • Registration: 7:00 – 4:00pm
  • Conference: 9:00 – 5:00pm
  • Keynotes: 10:00 – 11:00am, 3:00 – 4:00pm
  • Keynote Giveaways: 11:00am
  • Exhibits Open: 11:00 – 4:00pm
  • International Networking Reception: 4:00pm, Sponsored by Rackspace Hosting
  • ITEXPO Conference Party on South Beach at Mango’s Tropical Café: 9:00pm Sponsored by AudioCodes, DIDx, Eaton, Lockheed Martin

Friday, Friday 4

  • Registration: 7:30 – 3:00pm
  • Conference: 9:00 – 12:45pm   
  • Exhibits Open: 11:00 – 3:00pm
  • WIN A JEEP! Jeep Giveaway at 2:45pm - Must Be Present to Win

Keynote Schedule: (Open to all attendees – Room B217/218)

Wednesday, February 2

  • 3:30pm: Danny Windham, CEO, Digium
  • 4:00pm: Charles D. Vogt, President & CEO, GENBAND
  • 4:30pm: Pritham Shetty, VP of Product Management and Engineering for Rich Media Solutions, Adobe Systems, Inc.
  • 5:00pm: Kevin Martin, Former Chairman of the Federal Communications Commission (FCC), Board of Directors, AirWalk Communications
  • 5:30pm: Keynote Giveaways
    - (1) 32GB iPad with 3G
    - (1) Sony Dash

Thursday, February 3:

  • 10:00am: Alan Pound, Managing Director, Aculab
  • 10:30am: Aaron McCormack, CEO, BT Technologies
  • 11:00am: Keynote Giveaways
    - (1) 32GB iPad with 3G
    - (1) Kindle DX Wireless Reading Device

  • 3:00pm: Todd Rowley, VP of 4G, Sprint
  • 3:30pm: Jeff Ford, CEO, Apriva

WORKSHOPS at ITEXPO - Open to All Attendees



ITEXPO East 2011 Tues, Feb 1, SIP Trunking, Cloud Computing & More

January 30, 2011

Be sure to get to ITEXPO on Tuesday, February 1st to take advantage of what has shaped up to be a great pre-conference day of networking and learning about communications and technology.

First up us Ingate's SIP Trunking Workshop at 1:00pm. Here is the schedule for the day:

  • 1:00pm – The Case for SIP Trunking
  • 1:30pm – Delivering SIP to the Enterprise
  • 2:30pm – The Value of a Service Provider Demarcation Point
  • 3:30pm – Ensuring Interoperability: The Key to Service Revenue Growth
  • 4:30pm – Addressing Security Issues
  • 5:30pm – Generating Revenue from HD Video
  • 6:30pm – Wine Reception

Then at 2:00pm is Telecom One-on-One, a JS&A Power Networking Event. Bring lots of business cards and the sooner you start planning, the more meetings you can schedule and the more networking you can do.

Meet With Polycom's Stefan Karapetkov at ITEXPO

January 28, 2011

Stefan Karapetkov is the Emerging Technologies Director at Polycom and I've known him as a voice and video expert since I met him at a VON event over ten years ago. I believe he worked at Siemens at the time. I noticed Stefan just posted a page on his Video Networker blog with regards to all of the speaking engagements he has at the show and collocated events. He is very knowledgeable and worth listening to.

Meet Dan York at ITEXPO East 2011

January 28, 2011

ITEXPO Moves to Austin, Texas - The New Telecom Corridor

January 28, 2011

ITEXPO West moves from Los Angeles, California to Austin, Texas taking place September 13-15th 2011. This is a big move on TMC's part since ITEXPO has been in L.A. for many years.  Launched in 1999, ITEXPO is the world's largest and longest-running B-to-B communications and technology conference.

DIDX Reseller Podcast with Xorcom

January 28, 2011