ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Meet With Polycom's Stefan Karapetkov at ITEXPO

January 28, 2011

Stefan Karapetkov is the Emerging Technologies Director at Polycom and I've known him as a voice and video expert since I met him at a VON event over ten years ago. I believe he worked at Siemens at the time. I noticed Stefan just posted a page on his Video Networker blog with regards to all of the speaking engagements he has at the show and collocated events. He is very knowledgeable and worth listening to.

Meet Dan York at ITEXPO East 2011

January 28, 2011

ITEXPO Moves to Austin, Texas - The New Telecom Corridor

January 28, 2011

ITEXPO West moves from Los Angeles, California to Austin, Texas taking place September 13-15th 2011. This is a big move on TMC's part since ITEXPO has been in L.A. for many years.  Launched in 1999, ITEXPO is the world's largest and longest-running B-to-B communications and technology conference.

DIDX Reseller Podcast with Xorcom

January 28, 2011

ITEXPO East 2011 Schedule

January 27, 2011

Dear ITEXPO attendees - thanks again for registering and we look forward to hosting you next week. My team just sent out this email of schedules and happenings from the show and it is so detailed and explains so much that I decided to pass it along. I hope you find it worthy of keeping on hand at the event.

ITEXPO

February 2-4, 2011



Verizon Drives Stake Through Heart of Net Neutrality

January 27, 2011

My views have shifted on net neutrality over the years to the point where I firmly believe that carriers have the right to recoup investments they make in networks but at the same time I understand fully well that IP communications is dependent on traffic not being impeded by a carrier looking to promote an alternative service. Having said that, there are a number of peering points located around the US – only a few places where fiber exists in enough quantity to allow massive interconnections between hundreds of carriers, enterprises and web 2.0 companies such as Google and Facebook.

Terremark owns one facility – the NAP of the Americas in Miami, Telx owns another at 60 Hudson in New York and CoreSite at One Wilshire in Los Angeles are three of the more prominent locations in the US ”carrier hotel” market. At industry gatherings I have often asked about the possibility of Verizon or AT&T purchasing one or more companies in the space and the answer has always been that it would be bad news.

Austin, Texas Selected For ITEXPO West 2011

January 27, 2011

I have some very exciting news to share regarding ITEXPO. I alluded to it a few weeks back and now it’s here. ITEXPO West 2011 will be moving to the Austin Convention Center in Austin Texas, on September 13-15, 2011. ITEXPO was launched in San Diego, CA at the Hotel Del Coronado and moved to Long Beach and eventually Los Angeles.

If Super WiFi is A Dream, At Least I'm in Good Company

January 27, 2011

It’s no secret that both Microsoft and Google are looking at white spaces and Super WiFi as an area of growth allowing inexpensive broadband wireless signals to be transmitted over long distances.

But technology is difficult to predict – we didn’t know for sure tablets were going to cannibalize PC sales but they are and we didn’t know small, cheap hard drives were going to cut the legs out from the large, expensive hard drive market. You may know that in 1997 when I went to COMDEX and told the world TMC was going to launch a magazine called Internet Telephony – people laughed and told me it wasn’t an industry.

Ten years later after a few “overhype” phases, VoIP software maker Skype has devastated the long-distance market and is hiring by the hundred.

Sangoma Announces General Availability for NetBorder Express Gateway 4.0

January 27, 2011

Sangoma Technologies Corporation, a provider of hardware and software components that enable or enhance IP Communications Systems for both voice and data, today announced the general availability of  NetBorder Express Gateway 4.0, a major upgrade of its TDM-to-SIP Gateway software.  NetBorder Express 4.0 includes significant new functionality which extends the market reach of Sangoma channel partners in Europe, Latin America, Japan, Asia, and North America. Sangoma will be demonstrating the latest release of its NetBorder Express Gateway at ITEXPO East 2011, in Miami, Florida, February 2-4, 2011 in booth #401.

Enhancements that provide Sangoma partners with a greater coverage area for worldwide deployments include support for:

BlackBerry Enterprise Server (BES) Adds Microsoft Lync Support

January 27, 2011

According to BlackBerry's BlackBerry Enterprise Server Add-on product website, support for Microsoft Lync is coming soon. In the footnotes it says "Support for Microsoft Lync Server will be available in an upcoming BlackBerry Enterprise Server Service Pack." It will be released as part of BES 5.0.3 which is still in beta. BES 5.0.3 was expected to be released in Q4 last year, so 5.0.3 should be released any day now. Notable new features include:

  • Support for Microsoft's Office Communications Server 2007 R2 and Lync Server 2010
  • Support for Microsoft Office 2010 file attachments
  • Support for Microsoft Hyper-V 2008 R2 virtualization platform
Microsoft is participating at ITEXPO next week and some Lync partners as well, so I'm sure there will be some Microsoft Lync-related announcements made at the show.