ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
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Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
Full Story »Big News Coming for ITEXPO West 2011
January 18, 2011
I'll have some big news to share about this event next week. Stay tuned.
SIP Trunking and Unified Communications Summit Speakers Announced
January 18, 2011For years, Ingate has run a very successful conference as part of ITEXPO the SIP Trunk-Unified Communications Summit and this year the evnt is bigger than ever according to the company. This highly popular educational series, free to all ITEXPO attendees and attendees will hear from Aastra, ShoreTel and Broadvox, as well as Bandwidth.com, Commetrex, EarthLink Business, FaxCore, Intertex Data AB, Qwest Business, SIP Forum, the Unified Communications Interoperability Forum (UCIF) and VOIPSA.
Additionally, Unwired Revolution will present a case study on SIP: Unifying the Distributed Workforce. Service provider Telia and Intertex Data AB will discuss their SIP trunk implementation as a case study.
Communications Expert Ricca Discusses the Future & ITEXPO Appearance
January 18, 2011One of the great advantages of attending a live conference is the ability to network with some of the brightest minds in the industry such as analysts and other industry thought leaders who help give us a sense of where markets are heading. The tech space is not slowing down from an innovation perspective – and it certainly isn’t going to see less product introductions in the future. How do you determine how the latest products and solutions can help your business? Is the cloud right for you or is an on-premise system a smarter move based on your security and compliance needs?
gHome Improves Google Voice
January 18, 2011Last week, TMCnet’s Charles West broke the news regarding TELTUB introducing gHome which links up with your Google Voice account as well as Facebook to allow $5/month calling after a free trial. Yesterday, TMCnet’s Tom Keating reviewed the gHome service with a SIP softphone from Ekiga and he was very happy with the fact that using iHome you can get all the Google Voice features and use any SIP device. And if you’ve seen how many SIP devices Tom has here at TMC HQ, you’d understand the reason for his happiness.
Tom’s review is extremely detailed and worth a read… In it for example, he explains how you can integrate the service with your iPhone.
Broadvox Reaches For the Cloud With Cypress Buy
January 17, 201120 things you need to know but didn’t have had time to ask
SIP Trunking leader Broadvox just completed their acquisition of Cypress Communications resulting in a nationwide VoIP and MPLS-enabled network blending the benefits of traditional telecommunications with the latest in IP trunking.
In a conversation with David Byrd, the company’s Executive Vice President of Sales and Marketing I had a chance to ask a number of questions which shine light on this deal.
New Service Provider SIP Trunking Workshop at ITEXPO East 2011
January 14, 2011
I just learned about a new pre-conference workshop at ITEXPO: Making the Case for SIP Trunking and Unified Communications.
Expect the free session presented by Ingate and their partners to focus on minimizing deployment costs and maximizing revenue. This half-day workshop will be held February 1, 2011atarting at 1:00 PM – one day before ITEXPO opens. Seminars will be tailored specifically to meet the needs of this audience and include how-to sessions, case studies and more.
Sponsors include: Aastra, Broadvox, ShoreTel
Speakers include: Commetrex, Earthlink Business, Faxcore, Intertex, Maloff NetResults, Phonebooth, SIPconnect, Market Strategy and Analytics Partners, UCI Forum, Unwired Revolution and Qwest Business
Schedule Please RSVP
GENBAND Completes Cedar Point Acquisition
January 14, 2011Analysts liken Charlie Vogt the CEO of GENBAND (pictured) to John Chambers and his presentation style and confidence shined through at the company’s recent Perspectives event which I live blogged. It was at this conference where I realized Charlie would be someone the industry should hear more from. Under his leadership the company has assembled a mini Alcatel-Lucent or Cisco – depending on how you look at it.
Women in VoIP & Friends at ITEXPO Miami
January 14, 2011New ITEXPO Speakers January 14, 2011
January 14, 2011
There are so many exciting new speakers worth sharing for the upcoming ITEXPO and related events Feb 2-4, 2011, Miami, FL – I try to share them all each day but time doesn’t permit. Here are some who signed on today who you can come and meet in person.
Show/Name
Title
Company
Session
ITEXPO
Jon Doyle
Vice President
Communigate
NGC-03 Trends and the Future of VoIP/Telco 2.0 - The Emergence of Cloud Telephony
Flavio Gomes
CEO
LogiSense
V-01 De-mystifying Hosted Communications
Alyson Keenan
VoIP Product Manager
EarthLink Business
SIP Trunk-UC Summit
4GWE
Ed Naef
Vice President
CSMG Global
4G-24 Supporting the Enterprise with 4G Wireless Broadband
Alan Amrod
CMO
Xirrus
4G-06 Everybody Loves WiFI
M2M
Stein Soelberg
Director of Marketing
KORE Telematics
M2M-14 Top Considerations when Making an M2M Network Services Decision
CVx
Mark Sondergaard
Director of Sales
World Telecom Group
CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management
Trent McCracken
President
Spectrum President
CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management
Kevin Goodman
Direct of Channel Marketing & Strategic Development
Broadview Networks
CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management
Gregg Smith
Chairman & CEO
Proximiti Communications
CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management
Dan Vidal
Owner & CEO
Telecom Advisors
CVX-06 Open Forum on Vendor/Distributor Contracts
Emmet Tydings
President
AB&T Telecom
CVX-06 Open Forum on Vendor/Distributor Contracts
Smart Grid
Thomas Mazzone
Principal Solution Architect
Telcordia Technologies
SG-07 Transmission and Distribution - Building a Strong Foundation
The Ultimate Social CRM Prank
January 14, 2011While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of Mobistar’s headquarters in Belgium blocking all traffic. Security at this building with 2,000 employees called the phone number listed on the container only to be connected to the comedians inside the container who repeatedly put security on hold, played music and basically drove them crazy.
This may be one of the most sophisticated acts ever seen of people acting out against a company in response to poor customer service.
