ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

Full Story »

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

Full Story »

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

Full Story »

Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

Full Story »

Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

Full Story »

Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

Full Story »

VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

Full Story »

BlackBerry Enterprise Server (BES) Adds Microsoft Lync Support

January 27, 2011

According to BlackBerry's BlackBerry Enterprise Server Add-on product website, support for Microsoft Lync is coming soon. In the footnotes it says "Support for Microsoft Lync Server will be available in an upcoming BlackBerry Enterprise Server Service Pack." It will be released as part of BES 5.0.3 which is still in beta. BES 5.0.3 was expected to be released in Q4 last year, so 5.0.3 should be released any day now. Notable new features include:

  • Support for Microsoft's Office Communications Server 2007 R2 and Lync Server 2010
  • Support for Microsoft Office 2010 file attachments
  • Support for Microsoft Hyper-V 2008 R2 virtualization platform
Microsoft is participating at ITEXPO next week and some Lync partners as well, so I'm sure there will be some Microsoft Lync-related announcements made at the show.

Google and SayNow, What it Means To Telecom

January 26, 2011

The search leader made the acquisition in part to gain social network traction as well as to become entrenched as a communications API and service provider

Many surmise that part of the reason Larry Page is taking over the CEO role at Google has to do with the need to compete more effectively against Facebook whose growth in page views is nothing short of staggering. In the pursuit to keep up and surpass the social networking juggernaut, the search leader is throwing as many ideas as it can against the wall hoping something will stick. There was the launch of Google Buzz in February 2010 which has strong integration into the Google Reader.

Silver Lake on Tech, Jobs and Growth

January 26, 2011

Silver Lake Partners has a portfolio of companies worth $30B including Skype, Avaya, IPC, Groupon, Zynga and Sunguard and in a recent interview with the WSJ's Alan Murray, CEO Glenn Hutchins discusses how well the US technology market is doing in terms of job growth. In addition he mentioned how much construction is being done to create data centers to support the dramatic growth in information technology in the US and abroad.



Next week at ITEXPO in Miami, you'll get to meet with the communications and tech community - many of the companies are part of the Silver Lake family in fact. I am really looking forward to being there and speaking with these companies myself and hope to see you there.



Getting to Know ITEXPO Participants

January 24, 2011

AT TMC, we painstakingly attempt to ensure you know as much about the participating companies at our events as possible before the conference so you can get a sense of who is there, where there expertise lies and if they may have something of value to offer you as you look to make purchasing decisions in the world of technology and communications. As a result we survey ITEXPO speakers and exhibitors before the event and ask questions which can help you connect with thought leaders you believe might be of assistance at the event.

Not everyone answers but we do send the questions to hundreds of companies and they seem to trickle in each day. Here is the list of people and companies who responded to my questions and links to their answers. I truly hope you find it useful.

Oh and one note you should know...



My Conversation With Chairman Kevin Martin Re: ITEXPO

January 24, 2011

As I got off the phone with former FCC Chairman Kevin Martin today after discussing his upcoming keynote, I couldn't help to feel great that ITEXPO will be one of the most exciting events of the year with respect to communications and technology. You see, when FCC Chairmen are no longer working in their government-appointed position, they are able to speak quite freely regarding the issues which have tremendous implications on virtually every aspect of tech and our lives. I say "our lives" because today connectivity has become an integral part of living in a modern, uber-connected world.

In a conversation I just had with the Chairman (the title is for life) we had a chance to touch on some of the issues he will discuss onstage, next week at ITEXPO in Miami, FL. Most likely this session will be in a Q&A format where I will be posing questions.

While the questions haven't been formalized, you can tentatively expect us to devote time to network neutrality, 4G/LTE, wireless spectrum allocation and usage, the small cell market (femto, pico, etc) and other important issues which govern our everyday usage of tech.

At ITEXPO, this one session is just one example of crucial perspective you cannot get from virtually anywhere else because, like I said, the Chairman has tremendous freedom to speak his mind.





-50F With Wind Chill. Escape to ITEXPO in Miami

January 24, 2011

You know I would never stoop to reminding you about the weather to persuade you to attend what I believe to the be the best tech and telecom conference in the world - OK, maybe I would.

So I was driving along this morning on the way to work and noticed I couldn't feel any of my fingers. I decided to check to make sure I was wearing gloves. I was. Then I realized I couldn't feel any of my toes and yes I had shoes on.



I then looked at the temperature reading and it said one degree.





ITEXPO Hashtag is #ITEXPO, Receptions and More

January 23, 2011

Good evening readers,

Just a note to let you know the hashtag for ITEXPO on Twitter will simply be #ITEXPO. You will see enhanced levels of twitter messaging at the show (Twitter stream at keynotes for example) allowing the ITEXPO and related technology and communications communities to stay connected.

A good way to keep track of news from the show is to set up a column with search terms ITEXPO and/or #ITEXPO in programs such as Hootsuite, Tweetdeck and/or your mobile Twitter app.

The show officially begins in nine days and here are some links you may find useful:

Agenda / Show Guide
Onsite Giveaways
ITEXPO Registration
Dates & Times
Hotel & Travel
Free Workshops
Exhibitor List
Keynotes (Former FCC Chairman Kevin Martin Recently Added)
Collocated Events

Speaker List
ITEXPO Floor Map
All Conference Party Feb 3rd at Mangos



In addition, I just turned on my out of office message (yes I'm early but I can't wait) to alert others to my participation. This is part of what I wrote if you want to utilize something similar.

---- 

Thank you for your message... Please be advised I will be out of the office Feb 2-4, 2011 attending TMC's ITEXPO in Miami.























ITEXPO 2011 East Speaker List Grows

January 21, 2011

TMC added some more speakers to the ITEXPO 2011 East lineup this week to add to an already impressive list. Check them out:

ITEXPO

Bob Locklear, Director of Business Development-Enterprise Networks Division, ADTRAN

  • E-03      Vendor Panel: Responding to Today’s and Tomorrow’s Enterprise Requirements
Charles Krogram, Regional Vice President, ShoreTel
  • UC-04   Integrating Mobility and UC
  • MW-03  What Can Presence Do For You? 
Greg Maudsley, Director of Product Marketing, Juniper Networks
  • MW-06  Securing Tablets and Smartphones in the Enterprise

Wendy Moore-Bayley, Solutions Marketing, UCaaS, Mitel

  • E-03 “Vendor Panel: Responding to Today’s and Tomorrow’s Enterprise Requirements”

Katie Butcher (Moderator), President, B-Lynk

  • C-04 “Everyday Business Conferencing - A New User Experience”

Morgan Krenson, Wholesale Channel Manager, InterCall

  • C-04 “Everyday Business Conferencing - A New User Experience”

Ari Rabban, CEO, Phone.com

  • SP-03 “Maintaining Service Quality while Introducing New Next Generation Services”

Wendy Moore-Bayley, Solutions Marketing, UCaaS, Mitel

  • V-03 “Hosted vs.


Digium's Danny Windham to Keynote ITEXPO East 2011

January 21, 2011

Digium Asterisk World Keynote at ITEXPO

January 21, 2011

We are very excited to have Danny Windham, the CEO of Digium - the company behind the open-source, Linux-based communications server/PBX speak at ITEXPO as a keynoter. His participation is officially part of the collocated Digium/Asterisk World event and Danny never fails to impress.

Who should participate in Digium/Asterisk World? Enterprise decision makers, SMBs, mid-size companies, resellers, carriers, distributors, resellers and communications developers. Keep in mind, you'll not only get to hear the latest updates on the market - you will leave the show with new contacts, partners and be able to get your questions answered by many people who are already practicing the solutions you are considering implementing.

My team released the information below just now and I thought it was worth sharing.




ITEXPO East begins in: 13 Days. REGISTER NOW!
Danny Windham, CEO of Digium to Keynote
at Digium|Asterisk World! Wednesday February 2, 2011 – 3:30pm to 4:00pm

Danny Windham, CEO, Digium Danny Windham currently serves as CEO of Digium, a privately held Huntsville, AL based supplier of open source communications products and technology.