ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Adtran, IBM, Apple Blow Out Earnings

January 19, 2011

ITEXPO gold sponsor and TMC Global Online Community customer Adtran just announced blowout earnings – fourth quarter profit doubled and sales grew 33%. Net income was $35.96 million or $0.56 per share. Broadband growth was 75% over the previous year led by sales of the Total Access 5000 platform while internetworking grew 37% and optical grew 24%.

Some of this growth was likely due to the Government’s Broadband Stimulus rollout but the declaration of a 9 cent per share dividend shows there is strong confidence that the company sees a bright future even as the program has ended.

Big News Coming for ITEXPO West 2011

January 18, 2011

SIP Trunking and Unified Communications Summit Speakers Announced

January 18, 2011

For years, Ingate has run a very successful conference as part of ITEXPO the SIP Trunk-Unified Communications Summit and this year the evnt is bigger than ever according to the company. This highly popular educational series, free to all ITEXPO attendees and attendees will hear from Aastra, ShoreTel and Broadvox, as well as Bandwidth.com, Commetrex, EarthLink Business, FaxCore, Intertex Data AB, Qwest Business, SIP Forum, the Unified Communications Interoperability Forum (UCIF) and VOIPSA.

Additionally, Unwired Revolution will present a case study on SIP: Unifying the Distributed Workforce.  Service provider Telia and Intertex Data AB will discuss their SIP trunk implementation as a case study. 

Communications Expert Ricca Discusses the Future & ITEXPO Appearance

January 18, 2011

One of the great advantages of attending a live conference is the ability to network with some of the brightest minds in the industry such as analysts and other industry thought leaders who help give us a sense of where markets are heading. The tech space is not slowing down from an innovation perspective – and it certainly isn’t going to see less product introductions in the future. How do you determine how the latest products and solutions can help your business? Is the cloud right for you or is an on-premise system a smarter move based on your security and compliance needs?

gHome Improves Google Voice

January 18, 2011

Last week, TMCnet’s Charles West broke the news regarding TELTUB introducing gHome which links up with your Google Voice account as well as Facebook to allow $5/month calling after a free trial. Yesterday, TMCnet’s Tom Keating reviewed the gHome service with a SIP softphone from Ekiga and he was very happy with the fact that using iHome you can get all the Google Voice features and use any SIP device. And if you’ve seen how many SIP devices Tom has here at TMC HQ, you’d understand the reason for his happiness.

Tom’s review is extremely detailed and worth a read… In it for example, he explains how you can integrate the service with your iPhone.

Broadvox Reaches For the Cloud With Cypress Buy

January 17, 2011

20 things you need to know but didn’t have had time to ask

SIP Trunking leader Broadvox just completed their acquisition of Cypress Communications resulting in a nationwide VoIP and MPLS-enabled network blending the benefits of traditional telecommunications with the latest in IP trunking.

 

In a conversation with David Byrd, the company’s Executive Vice President of Sales and Marketing I had a chance to ask a number of questions which shine light on this deal.

New Service Provider SIP Trunking Workshop at ITEXPO East 2011

January 14, 2011

GENBAND Completes Cedar Point Acquisition

January 14, 2011

Analysts liken Charlie Vogt the CEO of GENBAND (pictured) to John Chambers and his presentation style and confidence shined through at the company’s recent Perspectives event which I live blogged. It was at this conference where I realized Charlie would be someone the industry should hear more from. Under his leadership the company has assembled a mini Alcatel-Lucent or Cisco – depending on how you look at it.

Women in VoIP & Friends at ITEXPO Miami

January 14, 2011

New ITEXPO Speakers January 14, 2011

January 14, 2011

There are so many exciting new speakers worth sharing for the upcoming ITEXPO and related events Feb 2-4, 2011, Miami, FL – I try to share them all each day but time doesn’t permit. Here are some who signed on today who you can come and meet in person. Show/Name Title Company Session ITEXPO       Jon Doyle  Vice President  Communigate NGC-03 Trends and the Future of VoIP/Telco 2.0 - The Emergence of Cloud Telephony Flavio Gomes  CEO  LogiSense V-01     De-mystifying Hosted Communications Alyson Keenan  VoIP Product Manager  EarthLink Business SIP Trunk-UC Summit 4GWE       Ed Naef Vice President CSMG Global 4G-24    Supporting the Enterprise with 4G Wireless Broadband Alan Amrod CMO Xirrus 4G-06    Everybody Loves WiFI M2M       Stein Soelberg Director of Marketing KORE Telematics M2M-14 Top Considerations when Making an M2M Network Services Decision CVx       Mark Sondergaard Director of Sales World Telecom Group CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Trent McCracken President Spectrum President   CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Kevin Goodman Direct of Channel Marketing & Strategic Development Broadview Networks CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Gregg Smith Chairman & CEO Proximiti Communications CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Dan Vidal Owner & CEO Telecom Advisors CVX-06 Open Forum on Vendor/Distributor Contracts Emmet Tydings President AB&T Telecom CVX-06 Open Forum on Vendor/Distributor Contracts Smart Grid       Thomas Mazzone Principal Solution Architect Telcordia Technologies SG-07   Transmission and Distribution - Building a Strong Foundation