ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

Full Story »

Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

Full Story »

The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

Full Story »

New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

Full Story »

How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

Full Story »

4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

Full Story »

Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

Full Story »

Broadvox Reaches For the Cloud With Cypress Buy

January 17, 2011

20 things you need to know but didn’t have had time to ask

SIP Trunking leader Broadvox just completed their acquisition of Cypress Communications resulting in a nationwide VoIP and MPLS-enabled network blending the benefits of traditional telecommunications with the latest in IP trunking.

 

In a conversation with David Byrd, the company’s Executive Vice President of Sales and Marketing I had a chance to ask a number of questions which shine light on this deal.

New Service Provider SIP Trunking Workshop at ITEXPO East 2011

January 14, 2011

GENBAND Completes Cedar Point Acquisition

January 14, 2011

Analysts liken Charlie Vogt the CEO of GENBAND (pictured) to John Chambers and his presentation style and confidence shined through at the company’s recent Perspectives event which I live blogged. It was at this conference where I realized Charlie would be someone the industry should hear more from. Under his leadership the company has assembled a mini Alcatel-Lucent or Cisco – depending on how you look at it.

Women in VoIP & Friends at ITEXPO Miami

January 14, 2011

New ITEXPO Speakers January 14, 2011

January 14, 2011

There are so many exciting new speakers worth sharing for the upcoming ITEXPO and related events Feb 2-4, 2011, Miami, FL – I try to share them all each day but time doesn’t permit. Here are some who signed on today who you can come and meet in person. Show/Name Title Company Session ITEXPO       Jon Doyle  Vice President  Communigate NGC-03 Trends and the Future of VoIP/Telco 2.0 - The Emergence of Cloud Telephony Flavio Gomes  CEO  LogiSense V-01     De-mystifying Hosted Communications Alyson Keenan  VoIP Product Manager  EarthLink Business SIP Trunk-UC Summit 4GWE       Ed Naef Vice President CSMG Global 4G-24    Supporting the Enterprise with 4G Wireless Broadband Alan Amrod CMO Xirrus 4G-06    Everybody Loves WiFI M2M       Stein Soelberg Director of Marketing KORE Telematics M2M-14 Top Considerations when Making an M2M Network Services Decision CVx       Mark Sondergaard Director of Sales World Telecom Group CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Trent McCracken President Spectrum President   CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Kevin Goodman Direct of Channel Marketing & Strategic Development Broadview Networks CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Gregg Smith Chairman & CEO Proximiti Communications CVX-03 Moving Up-Market with Telecom Expense Management & Wireless Expense Management Dan Vidal Owner & CEO Telecom Advisors CVX-06 Open Forum on Vendor/Distributor Contracts Emmet Tydings President AB&T Telecom CVX-06 Open Forum on Vendor/Distributor Contracts Smart Grid       Thomas Mazzone Principal Solution Architect Telcordia Technologies SG-07   Transmission and Distribution - Building a Strong Foundation

The Ultimate Social CRM Prank

January 14, 2011

While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of Mobistar’s headquarters in Belgium blocking all traffic. Security at this building with 2,000 employees called the phone number listed on the container only to be connected to the comedians inside the container who repeatedly put security on hold, played music and basically drove them crazy.

This may be one of the most sophisticated acts ever seen of people acting out against a company in response to poor customer service.

ITEXPO East 2011 Up 52% in Attendance

January 14, 2011

I mentioned a few days ago that ITEXPO features some impressive companies participating at the show. ITEXPO is one of the leading expos on VoIP, telecom, 4G wireless, and unified communications (among other things). Well, some more good news to share courtesy of Rich Tehrani:

For those of you who attended the ITEXPO and related events last year in Miami, you remember it was a very strong show with great attendance. The conference usually draws from all over the world – especially Latin America, the Caribbean, Europe, the Central and Eastern US and of course Canada.

ITEXPO East 2011 Attendance up 52%

January 13, 2011

For those of you who attended the ITEXPO and related events last year in Miami, you remember it was a very strong show with great attendance. The conference usually draws from all over the world – especially Latin America, the Caribbean, Europe, the Central and Eastern US and of course Canada.

The even better news about this upcoming event Feb 2-4, 2011 at the Miami Beach Convention center is the numbers are trending much better than last year. My marketing team just sent over the comparable stats and here they are:

  • Overall attendance up 52% over same time last year
  • Paid conference attendance up 54% over same time last year
  • Loews hotel block up 31% over last year

The event has certainly grown and there are currently 13 collocated events as follows.

ITEXPO East 2011 News Begins

January 13, 2011

The ITEXPO tsunami of news is beginning and one recent announcement which caught my eye was that snom will be showcasing  its all new snom ONE collection of IP PBXs. The product line includes three versions - from free with ten extensions to a blue version which supports up to 150 extensions with support for five different businesses. There will be lots more news coming and for an idea of all the excitement and information which be generated from the event, check out the videos from the last ITEXPO in Los Angeles last fall.

Remember, the show is Feb 2-4, 2011 at the Miami Beach Convention center - be sure to register now.

Dialogic's Jim Machi discusses his company with me and also touches on the history of the Los Angeles Convention Center where we met over a decade earlier at Computer Telephony Expo or CT EXPO - anyone else remember the flying pigs?


ShoreTel's Bernard Gutnick discusses his company's latest offerings








How Apple is Greasing the Wheels of Churn

January 13, 2011

It’s a pain to change mobile devices and carriers. Thankfully over the years many wireless providers have made the process go more smoothly by porting address books in their retail stores. But Apple has gone the extra mile allowing their devices to seamlessly work with most of the existing data from previous phones. In other words upgrading from an iPhone to an iPhone 3G to a 3GS and 4G has been a fairly straightforward task.