ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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The Secret Value of VoLTE

By Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

At Mobile World Congress, I discovered that many network providers still aren’t aware of the broader business values of voice over LTE (VoLTE).  Most knew it readily includes HD voice for clearer calls and reduced background noise, which lets you feel like you’re standing right next to the other person. Most didn’t realize that, in unexpected ways, VoLTE helps them earn more money and increase efficiency.

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How to Kill Shadow IT: Step One - Recognize that Resistance is Futile

By Bryan R. Davies, Senior Director of Enterprise Communications Marketing, Alcatel-Lucent

The first step in resolving any problem is to make sure you understand the core issues. So here’s the crucial question for shadow IT: What is the biggest challenge it presents for your IT department?

Holding back the flood?  

Today’s flood of mobile devices and cloud services is making shadow IT a bigger headache than ever before. But it’s nothing new. It started with the first enterprise employee who ever put an application in place without the knowledge or approval of IT staff.
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5 Tips to Get Out of a Sales Slump

Lots of sales professionals go through a sales slump. Nothing is closing. Depression or Panic ensues - or worse, Desperation, that...

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Less is Better than None: How WebRTC Helps Carriers

Almost everyone knows that telcos’ mobile voice and messaging revenue is declining. With 3G offering a mobile on-ramp to the Internet,...

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Tehrani on Future of Broadband

November 2, 2010

BroadSoft BroadCloud a Smart Move

October 25, 2010

Moving from equipment to the cloud is very smart move and something I noticed many vendors at the recent ITEXPO in Los Angeles were focused on doing. Just as VARs and channel partner/MSPs have shifted from once selling hardware to services for the recurring revenue and to offset shrinking margins, I expect many hardware providers to follow suit.

As the trend continues expect prices for services to drop in response to greater supply in the market. Why?

Hope To Start Blogging Again Tomorrow

October 21, 2010

ITEXPO up 50% with 216 Exhibitors

October 20, 2010

Nine Technology Targets Online Backup to MSPs

October 19, 2010

At ITEXPO I met with Gene Fay, Senior Vice President for Nine Technology, an online backup and recovery service designed for MSPs to brand and resell. Nine Technology’s "Powered by Nine" data backup and restore solutions enable managed service providers (MSPs) to offer cost-effective and secure online backup and recovery services for desktops, laptops and servers.

One of their main claims to fame is their patented global deduplication process. It uses "block level" global data deduplication and compression to minimize data size, number of files and bandwidth utilization. Gene Fay claimed that their partners have done some testing and Nine Technology is 5-15x faster at recovering files than the popular Mozy or Carbonite solutions.

Some new features recently announced include:
  • Seeded initial backups shipped to the data center
  • Semi-continuous data protection
  • Granular SQL server backups using VSS snapshots
  • Automated self-service branding of partner client software
  • Web-based restore processes
  • Updated, easier-to-control GUI
The "seeded" initial backups are a key feature, since many organizations have terabytes of data that would take a long time to backup even over a fast WAN Internet connection.




Do Not Connect to Free Public WiFi

October 12, 2010

Last week at ITEXPO in Los Angeles there was the standard Free Public WiFi option which you see virtually anywhere there are other wireless devices. I know not to click on this network now but I am sure I was fooled by it some time ago.

Basically the network is created by a "virus" and is being propagated by Windows XP machines. It does not appear to be malicious but clicking on it will not get you on the Internet so don't bother and save yourself time, energy and aggravation.

Here are the details - someone asked me about this network at the show and I told them not to click on it. I couldn't recall why - so I hope the person is a reader and this answers their question.



Interactive Intelligence Announces Positive Preliminary Earnings

October 12, 2010

There are a few things I wish for regarding earnings in the tech space.

  • I wish I had time to give my thoughts on every announcement
  • I wish they were all as good as what Interactive Intelligence just accomplished
In short the company just released preliminary third-quarter numbers and said they had nine orders over $1 million with two of them being larger than $2M. I am not sure how this compares with past quarters but regardless, these are significant customer sizes in an era of price compression.

The company says its cloud offering is doing well and you may recall company CMO Joe Staples spent some time recently (video) in the TMC Newsroom giving me details of the launch.

ININ expects total revenue to be between $41-$42 million with GAAP net income between $3.3-$3.9M. Last year the number was $2.8M meaning an increase of at least 17% over last year's sales.

According to founder and CEO Dr. Don Brown, the size of the deals gives the company increased operating leverage and revenue growth.

ININ CMO Joe Staples addresses a standing-room-only crowd last week at the first ever TMC Social CRM Expo




Here are additional details regarding the company's earnings:

Interactive Intelligence plans to issue a press release announcing its final 2010 third-quarter results Nov. 1 at 4 p.m. Eastern daylight time.


















ITEXPO West 2010 Officially Over

October 7, 2010

ITEXPO West 2010 Los Angeles Exhibit Hall



More ITEXPO West 2010 photos

As I wait here in LAX Airport - I continue to decompress from what was the largest ITEXPO ever. There were more booths and content that at any previous TMC event - ever. We partnered with a record number of groups and provided content as wide ranging from CDMA development to optical to smart grid.

Generally the sessions were packed and we learned a great deal about your preferences and expect us to keep content areas where rooms were filled and delete topics which were not so much.

My conversations in the industry were upbeat and positive in general - Avaya showed Flare off multiple times, ShoreTel is moving upmarket, Xirrus is doing its part to replace wired Ethernet and the smart grid, MSP, 4G and M2M spaces seem to hold much promise for growth.

So thank you all for coming to the show - and especially those of you braved the record traffic, accidents and mudslides & green flag alert due to the massive LA storm to be there. I heard numerous stories of people who couldn't make it to the center and we almost had to cancel a keynote due to the massive traffic delays our speaker was stuck in.











CounterPath Demos iPhone to Nexus One Call Switching from VoIP to Cellular & Back

October 6, 2010


I met with Todd Carothers, VP of Product Management at TMC's ITEXPO in Los Angeles to hear about Counterpath's latest patents and new product offerings. Todd gave me one of the coolest demos of mobile VoIP I've ever seen! I captured the demo in one of two videos that I've included in this blog post. Definitely a must watch!

ITEXPO Xirrus Keynote iPad Raffle

October 6, 2010