| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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My Conversation With Chairman Kevin Martin Re: ITEXPO

January 24, 2011

As I got off the phone with former FCC Chairman Kevin Martin today after discussing his upcoming keynote, I couldn't help to feel great that ITEXPO will be one of the most exciting events of the year with respect to communications and technology. You see, when FCC Chairmen are no longer working in their government-appointed position, they are able to speak quite freely regarding the issues which have tremendous implications on virtually every aspect of tech and our lives. I say "our lives" because today connectivity has become an integral part of living in a modern, uber-connected world.

In a conversation I just had with the Chairman (the title is for life) we had a chance to touch on some of the issues he will discuss onstage, next week at ITEXPO in Miami, FL. Most likely this session will be in a Q&A format where I will be posing questions.

While the questions haven't been formalized, you can tentatively expect us to devote time to network neutrality, 4G/LTE, wireless spectrum allocation and usage, the small cell market (femto, pico, etc) and other important issues which govern our everyday usage of tech.

At ITEXPO, this one session is just one example of crucial perspective you cannot get from virtually anywhere else because, like I said, the Chairman has tremendous freedom to speak his mind.

-50F With Wind Chill. Escape to ITEXPO in Miami

January 24, 2011

You know I would never stoop to reminding you about the weather to persuade you to attend what I believe to the be the best tech and telecom conference in the world - OK, maybe I would.

So I was driving along this morning on the way to work and noticed I couldn't feel any of my fingers. I decided to check to make sure I was wearing gloves. I was. Then I realized I couldn't feel any of my toes and yes I had shoes on.

I then looked at the temperature reading and it said one degree.

ITEXPO Hashtag is #ITEXPO, Receptions and More

January 23, 2011

Good evening readers,

Just a note to let you know the hashtag for ITEXPO on Twitter will simply be #ITEXPO. You will see enhanced levels of twitter messaging at the show (Twitter stream at keynotes for example) allowing the ITEXPO and related technology and communications communities to stay connected.

A good way to keep track of news from the show is to set up a column with search terms ITEXPO and/or #ITEXPO in programs such as Hootsuite, Tweetdeck and/or your mobile Twitter app.

The show officially begins in nine days and here are some links you may find useful:

Agenda / Show Guide
Onsite Giveaways
ITEXPO Registration
Dates & Times
Hotel & Travel
Free Workshops
Exhibitor List
Keynotes (Former FCC Chairman Kevin Martin Recently Added)
Collocated Events

Speaker List
ITEXPO Floor Map
All Conference Party Feb 3rd at Mangos

In addition, I just turned on my out of office message (yes I'm early but I can't wait) to alert others to my participation. This is part of what I wrote if you want to utilize something similar.


Thank you for your message... Please be advised I will be out of the office Feb 2-4, 2011 attending TMC's ITEXPO in Miami.

ITEXPO 2011 East Speaker List Grows

January 21, 2011

TMC added some more speakers to the ITEXPO 2011 East lineup this week to add to an already impressive list. Check them out:


Bob Locklear, Director of Business Development-Enterprise Networks Division, ADTRAN

  • E-03      Vendor Panel: Responding to Today’s and Tomorrow’s Enterprise Requirements
Charles Krogram, Regional Vice President, ShoreTel
  • UC-04   Integrating Mobility and UC
  • MW-03  What Can Presence Do For You? 
Greg Maudsley, Director of Product Marketing, Juniper Networks
  • MW-06  Securing Tablets and Smartphones in the Enterprise

Wendy Moore-Bayley, Solutions Marketing, UCaaS, Mitel

  • E-03 “Vendor Panel: Responding to Today’s and Tomorrow’s Enterprise Requirements”

Katie Butcher (Moderator), President, B-Lynk

  • C-04 “Everyday Business Conferencing - A New User Experience”

Morgan Krenson, Wholesale Channel Manager, InterCall

  • C-04 “Everyday Business Conferencing - A New User Experience”

Ari Rabban, CEO,

  • SP-03 “Maintaining Service Quality while Introducing New Next Generation Services”

Wendy Moore-Bayley, Solutions Marketing, UCaaS, Mitel

  • V-03 “Hosted vs.

Digium's Danny Windham to Keynote ITEXPO East 2011

January 21, 2011

Digium Asterisk World Keynote at ITEXPO

January 21, 2011

We are very excited to have Danny Windham, the CEO of Digium - the company behind the open-source, Linux-based communications server/PBX speak at ITEXPO as a keynoter. His participation is officially part of the collocated Digium/Asterisk World event and Danny never fails to impress.

Who should participate in Digium/Asterisk World? Enterprise decision makers, SMBs, mid-size companies, resellers, carriers, distributors, resellers and communications developers. Keep in mind, you'll not only get to hear the latest updates on the market - you will leave the show with new contacts, partners and be able to get your questions answered by many people who are already practicing the solutions you are considering implementing.

My team released the information below just now and I thought it was worth sharing.

ITEXPO East begins in: 13 Days. REGISTER NOW!
Danny Windham, CEO of Digium to Keynote
at Digium|Asterisk World! Wednesday February 2, 2011 – 3:30pm to 4:00pm

Danny Windham, CEO, Digium Danny Windham currently serves as CEO of Digium, a privately held Huntsville, AL based supplier of open source communications products and technology.

ITEXPO East 2011 Show Directory Available

January 20, 2011

The show directory/guide for ITEXPO East 2011 in Miami is now available as is the agenda at a glance or schedule summary. The one point you should be aware of is that former FCC Chairman Kevin Martin was added after this guide was printed and the PDF has not been updated as of yet. Some times on the schedule have shifted as a result and at some point soon we update schedules online.

In addition, I want to point out that you can win a Jeep at the show as well as other great gadgets.

Finally - we added an all-conference party at Mango's Cafe - one of the most popular night spots on South Beach.

Hopefully you can make it down to the event... It's a can't miss.

Polycom Has Great Earnings

January 20, 2011

ITEXPO East 2011 speaker and exhibitor Polycom just announced earnings which were ahead of expectations. Fourth quarter net-income soared two and a half times to $33M or 37 center per share. Earnings were 49 cents per share beating analyst estimates of 43 cents.

Another ITEXPO participant Adtran announced amazing earnings this week and it is a very exciting time to be in the tech and communications spaces.

As always, there are winners and losers but it seems for companies who can execute and hedge their bets by playing in multiple markets, you can do very well - as evidenced by the positive earnings news from many players in the market.

See these and many other leading tech companies at ITEXPO in Miami in about two weeks.

ITEXPO East 2011 News Starts to Flow

January 20, 2011

The show dailies for ITEXPO are beginning to be published and the first one has news and information from companies making news at the show such as Aastra, Xorcom, D2 Technologies and more.

  Exhibitors Dates & Times Keynotes Register To Attend           Latest Features
» Xorcom to Present Updated PBX Hardware at ITEXPO East By Chris DiMarco, TMCnet Web Editor At this year's ITEXPO East PBX phone system manufacturer Xorcom will be revealing some of the feature rich new products it's developed recently. The company announced today that it will use the expo as a platform to show off new versions of its IP-PBX phones and will also be sponsoring a meeting with partners for its worldwide distribution channel on February 2nd and will be hosting a portion of the Reseller Workshop on February 3rd.
» Aastra VP Discusses Technology Trends of 2010, Looking towards New Year By Juliana Kenny, TMCnet Web Editor Recently acclaimed as one of the top 50 Fastest Growing Trade Shows by Trade Show Executive, ITEXPO East 2011 will have tons of new and innovative solutions on display from the world's leading technology developers. Aastra USA will be one of the distinguished exhibitors at the event, and Tim Whittington, executive VP and general manager for Aastra USA offered some insight into how he thinks the technology trends of 2010 will affect the ones to come in 2011 in a recent interview with Rich Tehrani, CEO of TMC
» D2 Technologies COO to Speak at ITEXPO East 2011 By Stefanie Mosca, TMCnet Web Editor It's that time again. ITEXPO East, the biggest IP communications show is only weeks away.

$25 Per MB for M2M Just Tip of Iceberg

January 20, 2011

Stacey Higginbotham points out $25/MB is a tremendous amount of revenue and a great reason for carriers to love M2M. Another reason carriers love it has to do with the fact that that the old models of ARPU, churn and device subsidies go out the window. Sprint's Wayne Ward explained this to me in October of 2009 and went on to say you don't even need to deal with customers regarding rates as the machines do all the talking.

Finally, he explained you can even use your older networks as M2M apps typically do not require tremendous speed or throughput.

Obviously these are some of the reasons why carriers are excited about the M2M market - not to mention market projections of 20 billion M2M connections in ten years. This is up from 61 million today.

Steve Hilton Principal Analyst at Analysis Mason says, "With a year-on-year growth rate of between 36% and 52%, M2M seeks to be one of the fastest-growing connectivity sectors in the next decade."

All this M2M talk reminds me of the upcoming M2M Evolution conference in Miami in two weeks.