ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »ITEXPO East 2013 Starts Tomorrow - Schedule
January 29, 2013Here is a good solid list of many of the happenings at ITEXPO tomorrow and the rest of the week. Today'spre-conference day was fantastic and I will post pics soon. The following applies to people who have registered for a VIP pass. Your registration may be different and entitle you to additional offerings/sessions.
Asterisk 1-2-3 Workshop Well-Attended at ITEXPO
January 29, 2013
It always pleasantly surprises me how well-attended the Asterisk 1-2-3 Workshops are at past ITEXPOs and now the current one, especially considering today is a "pre-conference" day with no exhibit hall open today. Tomorrow is when the "big" day is -- with lots of attendees showing up for both the conferences and the exhibits. But the Asterisk 1-2-3 Workshop is its own draw even without exhibits. Asterisk is certainly one of my favorite VoIP topics so I can see why the room was pretty packed. Here, see for yourself with a panoramic photo [click for larger view]: [Star Wars Stormtroopers make an appearance adding to geek nirvana!]
ITEXPO Miami 2013 Pre-Show Show Daily
January 29, 2013The show daily from ITEXPO Miami 2013 is out and it features articles about MSPs and UC, social video collaboration from Polycom and Meetrix, REVE Systems, The White Space Alliance, BYOD and more. Here is my post from yesterday about today's events. So far Asterisk 123 and M2M sessions are packed and things are going great. I've included some pictures from set up from last night - we hope to see you at the show.
ITEXPO Miami 2013 Set Up
January 28, 2013The set up of ITEXPO takes place today and tomorrow. Starting in the morning we welcome attendees to Asterisk 123 which takes place at 9:00 am. This will be a great opportunity to learn about open-source communications.
Its a huge day for M2M tomorrow as well - the ILS Technology Workshop also kicks off at 9:00 am and then at 2:00 pm its Battle of the M2M Platforms which was a huge hit the last time it ran.
ITEXPO Miami 2013 Helping You Manage the Tech Tipping Point
January 27, 2013With so much going on in the world of technology, we've done our best at TMC to fill ITEXPO with content you need and more importantly can't find anywhere else. More importantly, you have to wait a full seven months for another chance to attend this event. This email was sent today by my team to expo registrants. It's an update on important happenings.
Arrived at ITEXPO Miami 2013
January 27, 2013I made it to sunny Miami and just in time. The dry heat of Connecticut started to make the back of my hands bleed. I am not typically a "lotion person" but had no choice as I was starting to look like I belonged in a horror flick. What am I doing now you ask?
Sitting by the pool working in a T-shirt and shorts and enjoying the ability to do so without being distracted by the sound of my teeth chattering.
This week will be amazing.
Latest ITEXPO Miami 2013 Show Daily
January 25, 2013There is so much happening at ITEXPO next week I thought it made sense to share the latest show daily from the event - Friday, Jan 25, 2013. Some of the companies mentioned are Microsoft and specifically their Lync platform and UC connection, Truphone, TransNexus, Sangoma and FiberMedia. There is also a great conversation about BYOD versus BYOI or bring your own identity. There's lots more - check it out for yourself to see some of the exciting happenings at the show.
Age of Acceleration Literally Center Stage at ITEXPO
January 24, 2013
You may have seen my article in a multi-day USA Today insert recently where the topic was the Age of Acceleration. In it I detailed how the world is moving faster and technology is playing a crucial role in allowing us to keep up. Some in fact are ahead of the curve. Of course when you are in a race to arm your decision-makers with relevant information, minutes and sometimes seconds count.
ITEXPO Miami 2013 Registration Confirmation
January 24, 2013
You should soon be receiving an e-mail like the one below if you've registered for ITEXPO which begins next week. You may want to bookmark this entry for later reference at the event or use it now to help with your planning. I look forward to seeing many of my readers at the show and be sure to check out the details below on how you can win the new Jeep we are giving away.
Safe travels everyone.
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Safe travels everyone.
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ITEXPO Miami 2013
January 30 - February 1
Miami Beach Convention Center
www.itexpo.com
Here’s Your Registration Confirmation
Important Schedule Update - Comprehensive Listing Below
Dear Rich,
Your registration for TMC’s ITEXPO is confirmed.
Limited Space Remains at ITEXPO SDN Workshop
January 23, 2013
Software-defined networking is considered by many to be one of the most important, and potentially disruptive, developments in networking since the rise of the Internet. To date, networks and connectivity have come first, and applications have followed. SDN turns this model on its head, approaching networking from an apps-first standpoint.
By now, you may be aware you have access to a software-defined networking workshop at ITEXPO (admission is included with ITEXPO registration) but you may not know space is filling up fast.
