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By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.Full Story »
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Here is a good solid list of many of the happenings at ITEXPO tomorrow and the rest of the week. Today'spre-conference day was fantastic and I will post pics soon. The following applies to people who have registered for a VIP pass. Your registration may be different and entitle you to additional offerings/sessions.
The show daily from ITEXPO Miami 2013 is out and it features articles about MSPs and UC, social video collaboration from Polycom and Meetrix, REVE Systems, The White Space Alliance, BYOD and more. Here is my post from yesterday about today's events. So far Asterisk 123 and M2M sessions are packed and things are going great. I've included some pictures from set up from last night - we hope to see you at the show.
The set up of ITEXPO takes place today and tomorrow. Starting in the morning we welcome attendees to Asterisk 123 which takes place at 9:00 am. This will be a great opportunity to learn about open-source communications.
Its a huge day for M2M tomorrow as well - the ILS Technology Workshop also kicks off at 9:00 am and then at 2:00 pm its Battle of the M2M Platforms which was a huge hit the last time it ran.
With so much going on in the world of technology, we've done our best at TMC to fill ITEXPO with content you need and more importantly can't find anywhere else. More importantly, you have to wait a full seven months for another chance to attend this event. This email was sent today by my team to expo registrants. It's an update on important happenings.
There is so much happening at ITEXPO next week I thought it made sense to share the latest show daily from the event - Friday, Jan 25, 2013. Some of the companies mentioned are Microsoft and specifically their Lync platform and UC connection, Truphone, TransNexus, Sangoma and FiberMedia. There is also a great conversation about BYOD versus BYOI or bring your own identity. There's lots more - check it out for yourself to see some of the exciting happenings at the show.
You may have seen my article in a multi-day USA Today insert recently where the topic was the Age of Acceleration. In it I detailed how the world is moving faster and technology is playing a crucial role in allowing us to keep up. Some in fact are ahead of the curve. Of course when you are in a race to arm your decision-makers with relevant information, minutes and sometimes seconds count.
ITEXPO Miami 2013
January 30 - February 1
Miami Beach Convention Center
Here’s Your Registration Confirmation
Important Schedule Update - Comprehensive Listing Below
Your registration for TMC’s ITEXPO is confirmed.
Software-defined networking is considered by many to be one of the most important, and potentially disruptive, developments in networking since the rise of the Internet. To date, networks and connectivity have come first, and applications have followed. SDN turns this model on its head, approaching networking from an apps-first standpoint.