ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Country Music and Wi-Fi Offload

This past Sunday night I attended the 50th annual Academy of Country Music (ACM) awards, hosted at the AT&T Stadium outside...

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Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Steve Wozniak to Keynote ITEXPO Las Vegas

February 22, 2013



We are extremely proud to announce Steve Wozniak is a keynoter at ITEXPO in Las Vegas, Thursday, August 29 at 10am. After the amazing keynote of John Sculley, past Apple CEO weeks back at this event* in Miami (video below), we thought the only way to even come close to finding someone of a similar caliber was to present the cofounder of Apple to our beloved ITEXPO community!





After all, how often do you get to hear from the person who helped revolutionize the personal computer industry by inventing the Apple I and Apple II computers?

The Woz has intricate knowledge of both communications and computing and as today’s mobility solutions have brought these markets together, his presence as a featured speaker means attendees at the show will hear from one of the most-focused visionaries available anywhere. Moreover, his topic which is the past, present and future of technology and entrepreneurship are sure to resonate

Registration is open now.

Steve Wozniak to Keynote ITEXPO Las Vegas

February 22, 2013



We are extremely proud to announce Steve Wozniak is a keynoter at ITEXPO in Las Vegas which takes place August 27-29, 2013. After the amazing keynote of John Sculley, past Apple CEO weeks back at this event* in Miami (video below), we thought the only way to even come close to finding someone of a similar caliber was to present the cofounder of Apple to our beloved ITEXPO community!





After all, how often do you get to hear from the person who helped revolutionize the personal computer industry by inventing the Apple I and Apple II computers?

The Woz has intricate knowledge of both communications and computing and as today’s mobility solutions have brought these markets together, his presence as a featured speaker means attendees at the show will hear from one of the most-focused visionaries available anywhere.

Business Management Philosophy Changed Because of John Sculley?

February 9, 2013

Steve Jobs was such a creative entrepreneur - even calling him the ultimate visionary doesn't seem to describe how amazing he was. Like so many creative visionaries early in his career he lacked the political and people skills which many people believe are necessary to run a company effectively.

When he was "pushed out" of Apple it was seen as a normal incident - CEOs were pushed out of companies all the time as John Sculley has said. In fact Scully spoke just over a week ago at StartUp Camp7 collocated with ITEXPO Miami 2013 and gave us the inside scoop on everything that transpired between him and Jobs over the years.

What is interesting though is how Sculley defends Jobs and says it was a mistake to push Jobs out - it is a logical thing to say now of course seeing how Jobs turned Apple into a veritable powerhouse in tech, mobile and consumer electronics.

Verizon MiFi and Boingo Indispensable

February 8, 2013

Some time back Verizon Wireless sent me a MiFi device to test and I have used it as a long-term review unit and am blown away at how useful it has become. Recently at ITEXPO in Miami I was able to use it instead of hotel WiFi which often can cost $15/day. Moreover, there was one hotel I stayed at this past month where the position of the hotel meant 4G didn't work from any provider - and it turns out I paid through the nose for hotel WiFi. I happened to use three devices and I got charged for each one (almost daily) for seven days. I didn't notice that there was a per-device charge as typically this isn't the case at the hotels I use.

Although I didn't get charged $315, that is what I would have paid had I used each device each day and the hotel didn't take some of the charges off my bill.

Thoughts on Alcatel-Lucent

February 8, 2013

One of the greatest challenges incumbent companies face is the ambivalence and corporate politics incumbency breeds and it only gets worse in what we call the age of acceleration where competitors arise faster and technologies shift more quickly than ever. Nortel, NSN and Alcatel-Lucent are all companies who enjoyed decades of leadership in the carrier market and in the process decided to provide generous benefits for their workers which would eventually help make them uncompetitive.

There is more to it - in the late nineties, Lucent acquired companies so quickly that its workers didn't know exactly who did what. Nortel too made a great deal of acquisitions.

Dell+Microsoft=Apple?

February 5, 2013

Dell is in a mind-bogglingly large long-rumored deal to go private worth $24 billion and of note is business partner Microsoft has decided to invest in the company which has struggled for many years. The company still has strength in the data center market but the PC space is facing a major challenge from the smartphones, the iPad and other tablets.

Dell tried to go upmarket with its Adamo line realizing Apple was a threat due in-part to its superior computer designs but the strategy fizzled. In the past, Dell also tried to come out with a device in the PDA space only to see the market erode as it launched because smartphones became more desirrable.

John Sculley Takes Stage at ITEXPO, Startup Camp7

January 31, 2013

ITEXPO Miami 2013 and Startup Camp7, Waiting for Sculley

January 31, 2013

It's the second day of ITEXPO - I am at StartUp Camp7 listening to startups pitch the audience and panel on why their applications are the best. The founder of ProtegGO is speaking right now - he seems to have the audience interested. The idea behind the app is tthat a few minutes can save lives in an emergency. the app alerts 15 people in the event of an emergency.

Telefonica Looking for Channel Partners to Crack U.S. Market

January 31, 2013

I met with Telefónica along with some other media analysts at ITEXPO just a few moments ago. At ITEXPO Telefónica is announcing they are launching a channel partner program. Telefónica has a very strong presence in South America and Europe, but now they want to come to the U.S. market.

ITEXPO Future of Cloud Panel Pic

January 31, 2013