Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...Full Story »
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...Full Story »
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...Full Story »
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.Full Story »
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...Full Story »
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...Full Story »
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...Full Story »
ITEXPO is kicking off this week - my team is diligently setting everything up at the Austin Convention Center here in Texas. Here is some important information about the show. Hope to see you here.
October 2-5, 2012
Austin Convention Center - Austin, Texas
ITEXPO Kicks Off Tomorrow!
Asterisk 1-2-3 begins tomorrow at 9am, additional conference sessions begin at 12:30pm.
ITEXPO is taking place next week with a record number of collocated
events in areas such as cloud computing, video, SIP trunking, M2M, wireless and mobility, white spaces also known as Super WiFi, HTML5, MSP solutions, Latin America Communications, Tech patent protection, cloud computing and cloud communications.
This is the most comprehensive technology event I know of with educational sessions on the crucial areas you need to know about to succeed in your career in every economic environment.
While many of us take IP-based communications for granted, it is worth pointing out the market has gone through tremendous turmoil to get to where it is today. If you look back, 15 years ago communications service was provided by a handful of companies – the incumbents who are referred to in the US as RBOCs or ILECs and PTTs in many other parts of the world. Today there is a thriving ecosystem of competition with new entrants like Vonage and the cablecos which has been enabled by a handful of companies who had the foresight to make the important building-blocks which allowed communications to leave proprietary systems and leap to Intern Protocol.
Screen Reflectance on the iPhone 5 has decreased substantially – the iPhone 4 has 52 percent brighter reflections than the iPhone 5. This means you won’t be distracted as much by reflections that appear on the screen. The iPhone 5 has among the lowest Reflectance values we have ever measured on a Mobile device.
The iPhone 5 has the highest Contrast Rating for High Ambient Light for any Mobile device we have ever tested, and it’s 57 percent higher than the iPhone 4.
Perhaps nothing has disrupted communications more than Dialogic innovations. This post shows how they are reacting to disruption they initiated
Disruption is not a new concept. We all get that Amazon disrupted Circuit City, the advent of the MP3 reduced sales of CDs and digital photography wreaked havoc on filmmakers like Kodak.