ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

Full Story »

How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

Full Story »

The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

Full Story »

Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

Full Story »

HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

Full Story »

Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

Full Story »

ITEXPO Miami 2013 Show Guide is Up

January 21, 2013

Be at the SDN Workshop at ITEXPO

January 18, 2013

One of the most important trends in networking and communications is software defined networking or SDN. At your request we have put together an SDN preconference at ITEXPO in Miami which teaches you everything you need to know about this emerging topic. Come to the show and boost your career and company by staying on top of this hot trend which is transforming networking the way virtualization has transformed computing.

What you’ll learn at the show on January 29th:

  • Detailed overview of SDN
  • Examination of the technologies and components involved in SDN
  • Summary of the use cases of SDN
  • Comparison of the players involved in moving SDN forward
  • Expert analysis on what SDN could mean for networking as we know it.
I hope to see you there.

StartUpCamp 7 at ITEXPO Miami has Heavy Hitters

January 18, 2013

StartUpCamp 7 at ITEXPO in just over a week will not only have past Apple CEO John Sculley as a keynote speaker it will have an all-star panel of judges outlined below:

  • Craig Walker, CEO of Firespotter Labs, a telecom focused incubator that's launched UberConference, Nosh, NoshList and Jotly since its founding in April 2011.
  • Jeff Uphues, Vice President, Cbeyond, a leading communications provider that delivers cloud services and communications to SMBs.
  • Gerry Dehaven, Senior Partner, QAdvisors, a top merger and acquisition firm deeply rooted in technology, communications and business services.
  • The panel will be moderated by serial entrepreneur Gary Pudles, CEO of AnswerNet which was recently named a 'Best Run Company' by SmartCEO.

Come check out and vote on the top startups in sunny Miami. Register here.

ITEXPO: Meet the One Man Who FIRED Steve Jobs

January 15, 2013

ITEXPO in Miami, FL takes place in about two weeks and it is going to be awesome. I will be covering the show in this space and wanted to start off by saying how excited I am that John Sculley will be part of the show – keynoting StartupCamp7 – one of the most exciting events at the conference. You can learn more about the situation between Jobs and Sculley in Forbes and on Tom Keating’s blog.

It’s worth noting that there is controversy as to whether Jobs was fired or demoted but whatever specifically happened is not as important as the fact that the incident started a cascade of events which changed music, entertainment, computing and mobility forever.

Former Apple & Pepsi CEO John Sculley to Keynote at ITEXPO's StartupCamp7

January 15, 2013

John Sculley has lead an interesting business life, including being a former CEO of Apple and Pepsi. Here he is standing next to legendary Steve Jobs in 1984 as they debut a new Macintosh computer in 1984.


John Sculley has been an innovator since his youth. By the age of 10, Sculley was dismantling radios and converting them into intercoms.


ITEXPO Miami - Important Conference Program Updates

December 10, 2012

TMC today released an updated conference program for their ITEXPO Miami 2013, the world's largest and best-attended communications and technology conference and trade show. The event, held January 30 - February 1, 2013 at the Miami Beach Convention Center in Miami, Florida, combines an innovative series of educational programming with networking opportunities for technology buyers, sellers, resellers and manufacturers.

Since its launch in 1999, ITEXPO has been the bi-annual meeting place where next-generation communications innovations are on display, and vendors meet end users to develop new relationships and business partnerships.

The program is anchored by noteworthy keynote presentations from Telefónica and Level3 Communications, panels on the future of cloud computing, the evolution of the telecom service provider, and StartupCamp7: Comms Edition, a networking and early stage startup event.

What Stuxnet Teaches us About M2M

December 10, 2012

Ford recently announced they will update the software on some of their vehicles to fix a coolant problem that can cause fires. 2013 Ford Escape SE and SEL models with the 1.6-liter engine and 2013 Ford Fusion SE and SEL models with the 1.6-liter engine are part of the voluntary recall which will modify the code which manages coolant pressure under certain overheating conditions - making it less likely that vehicles catch fire under the specified scenario.

Stuxnet taught the world that cybercriminals and regimes could not only affect computers but real-world devices like centrifuges.

In a more interconnected world it seems only a matter of time before automotive operating system software is updated over the Internet the way just about everything else is.

eBay Now Gets Serious in NYC

December 8, 2012

The home delivery market could be huge as predicted back in the dotcom days when companies like WebVan and Peapod were springing up faster than Android produces device variants today. Who comes to mind when you think of home delivery in the world of tech? Certainly Amazon, Google and more recently Wal-Mart.

But eBay?

Thoughts on Virgin America

November 30, 2012

I like flying Virgin America as the company has cool and hip branding, plays music in some of its terminals like SFO and the in-flight entertainment system is awesome. One of the best things about the airline is you can order food whenever you like - and the meals I've tried aren't bad. Even first class on most airlines isn't this flexible when it comes to ordering food.

Another great feature they offer is being able to peruse through multiple albums and put together a custom playlist of music.

The Bearish Case on Apple

November 13, 2012

With Apple's stock down more than 20% it isn't difficult to find lots of analysts willing to make the case the stock has further to drop. Regardless of whether you are an Apple bull or bear it is worth pointing out the company's challenges. Wim Lewi has some in-depth analysis of Apple's past and forward-looking sales and the piece is worth a read for investors.

Perhaps the most compelling argument he makes is the replacement sales of devices will lengthen from 2 to 2.8 years.