ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Former Apple & Pepsi CEO John Sculley to Keynote at ITEXPO's StartupCamp7

January 15, 2013

John Sculley has lead an interesting business life, including being a former CEO of Apple and Pepsi. Here he is standing next to legendary Steve Jobs in 1984 as they debut a new Macintosh computer in 1984.


John Sculley has been an innovator since his youth. By the age of 10, Sculley was dismantling radios and converting them into intercoms.


ITEXPO Miami - Important Conference Program Updates

December 10, 2012

TMC today released an updated conference program for their ITEXPO Miami 2013, the world's largest and best-attended communications and technology conference and trade show. The event, held January 30 - February 1, 2013 at the Miami Beach Convention Center in Miami, Florida, combines an innovative series of educational programming with networking opportunities for technology buyers, sellers, resellers and manufacturers.

Since its launch in 1999, ITEXPO has been the bi-annual meeting place where next-generation communications innovations are on display, and vendors meet end users to develop new relationships and business partnerships.

The program is anchored by noteworthy keynote presentations from Telefónica and Level3 Communications, panels on the future of cloud computing, the evolution of the telecom service provider, and StartupCamp7: Comms Edition, a networking and early stage startup event.

What Stuxnet Teaches us About M2M

December 10, 2012

Ford recently announced they will update the software on some of their vehicles to fix a coolant problem that can cause fires. 2013 Ford Escape SE and SEL models with the 1.6-liter engine and 2013 Ford Fusion SE and SEL models with the 1.6-liter engine are part of the voluntary recall which will modify the code which manages coolant pressure under certain overheating conditions - making it less likely that vehicles catch fire under the specified scenario.

Stuxnet taught the world that cybercriminals and regimes could not only affect computers but real-world devices like centrifuges.

In a more interconnected world it seems only a matter of time before automotive operating system software is updated over the Internet the way just about everything else is.

eBay Now Gets Serious in NYC

December 8, 2012

The home delivery market could be huge as predicted back in the dotcom days when companies like WebVan and Peapod were springing up faster than Android produces device variants today. Who comes to mind when you think of home delivery in the world of tech? Certainly Amazon, Google and more recently Wal-Mart.

But eBay?

Thoughts on Virgin America

November 30, 2012

I like flying Virgin America as the company has cool and hip branding, plays music in some of its terminals like SFO and the in-flight entertainment system is awesome. One of the best things about the airline is you can order food whenever you like - and the meals I've tried aren't bad. Even first class on most airlines isn't this flexible when it comes to ordering food.

Another great feature they offer is being able to peruse through multiple albums and put together a custom playlist of music.

The Bearish Case on Apple

November 13, 2012

With Apple's stock down more than 20% it isn't difficult to find lots of analysts willing to make the case the stock has further to drop. Regardless of whether you are an Apple bull or bear it is worth pointing out the company's challenges. Wim Lewi has some in-depth analysis of Apple's past and forward-looking sales and the piece is worth a read for investors.

Perhaps the most compelling argument he makes is the replacement sales of devices will lengthen from 2 to 2.8 years.

IBM Mobility Keynote at ITEXPO

October 16, 2012

Michael Tessler Broadsoft Keynote at ITEXPO

October 15, 2012

ShoreTel CEO Keynote at ITEXPO 2012

October 15, 2012

Vsnap, the Video SMS Alternative Aims to Add Emotion & Video to Short Messages

October 4, 2012