ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

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10 Lessons from Volleyball

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

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Emerging Threats Combats a Million Plus Pieces of New Malware a Week

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

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NFV-Based Software Telcos Need OSS/BSS Interoperability

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market

Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...

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Avaya Takes Networking Lead in SPB

At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...

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Alianza Wants to Host Your Software Telco

The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...

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Rich Tehrani With ITEXPO Facts + Super Wi-Fi, M2M, StartupCamp & VC Funding

February 2, 2012


Rich Tehrani gave some interesting ITEXPO facts during his keynote introductions. He also covered Super Wi-Fi, M2M, Facebook IPO causing new millionaires to fund new companies and StartupCamp, which in the past has had actually VCs in the audience write checks to startups after they gave their pitch / demo during StartupCamp. Watch the video:

Ingate SIP Trunking Session at ITEXPO is Packed!

February 1, 2012


Ingate, makers of SIP-capable enterprise firewalls, has done it again! Every show they have one of ... if not *the* largest conference room and they continually pack it in - often standing room only in the back. I stopped in to check it out. This short video followed by a cool interactive panoramic says it all:

The Crowd Gathers to Enter ITEXPO Exhibit Floor

February 1, 2012

Good crowd entering the show floor as it opens.

 

Win this Mustang at ITEXPO Miami 2012

February 1, 2012

One of you will walk away with this shiny new Ford Mustang.

The details are below and it looks stunning in person. Good luck! Remember, you have to be present at 1:45, Feb 3rd thisFriday to win.



ShoreTel Acquires M5 for Cloud Communications

February 1, 2012

ShoreTel just announced they are purchasing  M5 Networks - both companies have been past participants in ITEXPO - I happen to be here at ITEXPO Miami where we have record crowds. And cloud communications is a hot space as evidenced by the interest in the technology by purchasing conferees here at the show.
And this is the reason for the acquisition. Many will credit the simplicity of ShoreTel PBXs as well as their "networking" based approach to design and deployment for some of their success. Obviously they are better at marketing and PR than most communications companies as well.
But the future is the cloud and M5 has been a  regional player for a long time and although they have expanded their footprint they don't have a strong enough brand to be the cloud-communications alternative to a strong brand like Cisco or Avaya.

Sprint's Michael A. Rouleau Kicks off ITEXPO Keynotes

February 1, 2012

The keynotes have started with Michael Rouleau telling the story of a company that has invented a flying car. It can travel 65mph on the ground and I think he said 115mph or 150mph in the air with a range of 450 miles. Hit traffic on I-95? Fly over it!

Great Article on Bob Metcalfe's StartupCamp Keynote in Austin

February 1, 2012

The PR Vibes newsletters are a great place to catch up on the news and gossip on industry events such as CTIA, MWC and ITEXPO. We are here at ITEXPO East 2012 in Miami and the good people at PR Vibes were nice enough to cover the last major keynote at the collocated StartupCamp which took place in Austin, Texas last fall.

Our keynoter at that show was Bob Metcalfe - a legend and a great speaker whose oratory skills are only outweighed by his massive contributions to tech and networking.

I don't want to steal thunder from Laura Borgstede and her crew so by all means check out the post right now - it is educational and informative and worth a read.

Think of it as an MBA course from a person who really knows how to start and run successful companies. Moreover - it is information from a visionary and executor - we know how rare this combo is not only in tech but in any space.

By the same token you must be at StartupCamp here at ITEXPO at 4:00 pm in room B217 of the Miami Beach Convention Center to hear Sir Terry Matthews speak on Thursday, February 2nd. Sir Terry is an awesome speaker as well - he is the perfectly blend of entrepreneur and visionary having been involved in over 70 companies.

StartupCamp has a lot of energy (maybe not as much as Sir Terry - that is a high standard after all) and is a "can't miss."



Location:Jackie Gleason Dr,Miami Beach,United States















ITEXPO East 2012 Exhibit Hall Coming Together

February 1, 2012

The exhibit hall is coming together nicely here at ITEXPO in Miami. It opens in a few hours. We hope to see you here soon.


Digium Has New Phones. Now an Ecosystem Play

February 1, 2012

Today at ITEXPO Digium announced three new phones and Tom Keating is really impressed based on his post today. But what really caught my attention is not the obvious - which is that companies are increasingly expanding into new markets. Its that Digium is adding custom features to their phones which can access core PBX functions for not only Asterisk but Switchvox.

So what we have here ladies and gentlemen is an ecosystem play - like the Apple app store or Facebook apps, etc. Open APIs are allowing companies to leverage the development efforts of a community for mutual benefit.

And boy is this great news for Digium - after all don't the developers LOVE Digium?



Digium Gamechanger! Launches D40, D50, & D70 IP Phones

February 1, 2012


Today, at ITEXPO, the premiere communications event, Digium launched a line of IP phones that work in conjunction with their Asterisk and Switchvox solutions. This truly could be a gamechanger, since Asterisk is a popular IP-PBX solution that popular 3rd party phone vendors such as Aastra, snom, and Polycom offer products for. This move by Digium and the impact on these phone vendors could be quite interesting. This reminds me of 2008 when Aastra, a traditional IP phone manufacturer decided to offer a full-fledged IP-PBX based on Asterisk, called AastraLink. As I said during the AastraLink 2008 product launch:
Aastra Telecom has entered the IP-PBX game with the AastraLink Pro 160.