ITEXPO Blog
| The ITEXPO blog is where you can view the latest news and happenings at TMC's leading VoIP conference.

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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E911 on Mobile VoIP is Seriously Broken - Here's How to Fix It

October 3, 2012

I moderated an interesting session at ITEXPO on E911 with a focus on cloud-based hosted IP-PBXs. Hosted PBX providers offer their customers significant cost savings and an advanced telephony features while eliminating the need for customers to procure and manage their own communications network infrastructures. However, the need – and regulatory mandate – for emergency services brings with it a host of challenges for these providers, including servicing nomadic users within and beyond the service provider coverage footprint, meeting FCC/CRTC, state and local E911 regulations, and efficiently provisioning and maintaining customer records in 911 databases.

One of the more fascinating discussions revolved around PBX vendors offering their own SIP softphones for mobile devices (iOS, Android, etc.) and it's impact on 911 emergency dialing.

ITEXPO West 2012 Austin Show Set Up Pics

October 3, 2012

DIGITALK, the One-Stop Shop for Wholesale Carriers & Service Providers

October 3, 2012

AT ITEXPO Paul Bassa, VP Product Marketing gave me an overview of U.K.-based DIGITALK, which offers platform and application products backed by full services support, that offers provisioning, prepaid charging, payments, and carrier routing to minimize operations overheads and maximize service margins. They offer pre-sales consultancy, through installation and commissioning, to worldwide 24x7 SLAs.

They offer a mobile VoIP app on consumer side and allow service providers to white label the app and they help with the Apple iTunes app submission process. The mobile VoIP app has prepaid capabilities built-in, allowing you to simply enter a PIN to activate.

They build all their own products, including their own session border controller (SBC) and can do carrier to carrier routing, management, SIP trunking, wholesale billing, and reporting. They also have a Web API to allow you to build your own portals.



Two New ITEXPO Giveaways Announces for Wednesday AM

October 2, 2012

Toopher Two-Factor Authentication Leverages Mobile Phone Location

October 2, 2012


I met with Toopher's Josh Alexander, Co-founder & CEO to discuss their two-factor authentication platform. He explained their their two-factor authentication is drop-dead simple leveraging your mobile phone's location - pulling location data from GPS, 3G/4G triangulation, and Wi-Fi, which usually grants accuracy of at least a couple hundred feet even when indoors.

Two-factor authentication is nothing new - Google for instance offers two-factor authentication by sending you a SMS to your mobile phone with a PIN to authenticate your device. Of course, I experienced an issue with Google's YouTube two-factor authentication because my house has poor cell signal and I didn't receive the SMS. Josh told me that's why there is a pretty low adoption rates of many competing two-part authentication methods.


Novus Distributes First Enhanced Media Gateway for Microsoft Lync Server 2013

October 2, 2012


Novus, a boutique telecommunications and IP distributor serving value-added resellers throughout North America, announced today the distribution of Ferrari electronic’s OfficeMaster Gate media gateway featuring recently released firmware that supports the new features of the next generation Microsoft Lync Server 2013, including the IPv6 protocol. Novus is the official distributor of Ferrari electronic products for the North American market.
 
Ferrari electronic worked in close collaboration with the Microsoft Lync product team in Redmond, Washington to develop the new firmware for the OfficeMaster Gate media gateway and it has been rigorously tested at Microsoft over the last few months. The new firmware from Ferrari electronic was released to coincide with the availability of the Lync 2013 Preview on July 16, 2012.
 
“Ferrari electronic is currently the only European manufacturer of an enhanced gateway certified for Microsoft Lync Server 2010, and it’s the first manufacturer to integrate its gateway with Lync Server 2013,” said Novus Managing Partner Chris Meehan. “This creates a compelling value proposition for resellers because they can install software-based OfficeMaster Gate gateway cards now as proof of concepts and deliver a highly scalable gateway solution with a tremendous ROI to small and medium-sized businesses looking for Lync migration solutions.”
 
Novus offers the Ferrari electronic OfficeMaster Gate media gateway and OfficeMaster SBA survivable branch appliance to resellers in flexible configurations as either appliances or PCI boards.
 
“Resellers will find the licensing options particularly appealing, since they can optionally configure gateway and survivable branch appliance functionality on a single card to reduce power consumption, minimize rack space and further reduce costs while benefitting from ongoing improvements through firmware upgrades that are free of charge within the current revision,” added Meehan.
 
To further incentivize resellers to deploy the Lync Server 2013-ready OfficeMaster Gate media gateway, Novus is announcing a free comprehensive private training program for resellers who sign up to carry the Ferrari electronic products.










RCA Makes Android IP Phones? Who Knew?

October 2, 2012

I'm here at ITEXPO in Austin, Texas, a leading communications tradeshow, when what do my wondering eyes see? An email promotion from RCA promoting their new Android-based IP phones - the RCA IP150, RCA IP120 and the RCA IP110. Here's a screenshot of part of the email:



When I think of RCA my nostalgia kicks in and I think of two things, both of which are antiquated technologies.

One, I think of my grandparents huge TV inside a wooden frame that sat of the floor. Nowadays you hang up your flat-screen TV and the TV never touches the floor.

Two, I think back to my dad's Elvis Presley "Hound Dog" RCA record with the cool logo of dog with its mouth aimed inside the record player, similar to this Elvis vinyl record:


As a 6-year old kid I assumed the RCA dog was because the song on the record was "Hound Dog".










A Journalist Will Win a Kindle at ITEXPO in Austin This Week

October 1, 2012

A note from the ITEXPO PR firm for all media and analysts I thought worth sharing:

We’re looking forward to having you join us at ITEXPO at the Austin Convention Center next week. Here are a few notes to ensure you have a great show:

  • Tweet from ITEXPO and you could win a Kindle! The registered press/analyst with the most individual Tweets between October 2 and October 5 citing the hashtag #ITEXPO will win a Kindle!

More ITEXPO West 2012 Set Up

October 1, 2012

ITEXPO West 2012 Austin Interview with TMC President

October 1, 2012