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Steve Wozniak to Keynote ITEXPO Las Vegas

Fri, 22 Feb 2013 15:16:51 -0500

We are extremely proud to announce Steve Wozniak is a keynoter at ITEXPO in Las Vegas which takes place August 27-29, 2013. After the amazing keynote of John Sculley, past Apple CEO weeks back at this event* in Miami (video below), we thought the only way to even come close to finding someone of a similar caliber was to present the cofounder of Apple to our beloved ITEXPO community!

After all, how often do you get to hear from the person who helped revolutionize the personal computer industry by inventing the Apple I and Apple II computers?

Registration is open now.

*John Sculley’s keynote was part of StartupCamp 7 Comms edition collocated with ITEXPO

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Business Management Philosophy Changed Because of John Sculley?

Sat, 09 Feb 2013 13:26:56 -0500

Steve Jobs was such a creative entrepreneur - even calling him the ultimate visionary doesn't seem to describe how amazing he was. Like so many creative visionaries early in his career he lacked the political and people skills which many people believe are necessary to run a company effectively.

When he was "pushed out" of Apple it was seen as a normal incident - CEOs were pushed out of companies all the time as John Sculley has said. In fact Scully spoke just over a week ago at StartUp Camp7 collocated with ITEXPO Miami 2013 and gave us the inside scoop on everything that transpired between him and Jobs over the years.

What is interesting though is how Sculley defends Jobs and says it was a mistake to push Jobs out - it is a logical thing to say now of course seeing how Jobs turned Apple into a veritable powerhouse in tech, mobile and consumer electronics.

Throughout my career the common knowledge has always been entrepreneurs can't run companies - at some point you need to bring in a real manager who can run operations.

Jessi Hempel writes a compelling article for Fortune which makes the case for having the founder run the company.

The article leads with a statistic which seems to make the opposite case:

Harvard Business School professor Noam Wasserman has spent the past decade studying the impact a founder has on a company. In a study of 460 American startups, he found that on average those in which founding CEOs remained the top decision-makers were less valuable than those managed by outside CEOs. Simply put, the skills needed to invent a new product or service are different from those needed to manage a business, and few people possess both.

The interesting twist however is while the outside manager is better at running the company on a day-to-day basis, they are far less creative than a founder and in-fact most every company which has become uber-successful has been run by a founder.

Reid Hoffman the co-founder of Linked In explains in-part why there has been a shift in thinking:

20 years ago, you could count on product cycles lasting years, which meant that constantly developing new products and refining the vision was relatively less important than aggressive execution. The “professional” CEO back then just had to be a superb executor for the founder’s vision. The rise of internet time has reduced product cycles to months and weeks. As such, a CEO can’t focus solely on scaling concerns—today, the CEO has to be involved in the product.

Ben Horowitz of Andreessen Horowitz details his thoughts on the matter in a piece titled Why We Prefer Founding CEOs and it describes how today [constant] innovation = [the best chance of] success. If we take it as a given that entrepreneurs are the best able to innovate then it becomes a given that a "professional CEO" isn't the right person to guide a company forward.

This piece from the post sums it up best:

The reason is that innovation is the most difficult core competency to build in any business. Innovation is almost insane by definition: most people view any truly innovative idea as stupid, because if it was a good idea, somebody would have already done it. So, the innovator is guaranteed to have more natural initial detractors than followers.

Moreover he says these are the three ingredients to being a great innovator:

Comprehensive knowledge
Moral authority
Total commitment to the long-term

Here is another great point he makes:

Founding CEOs naturally take a long view of their companies. The company is their life’s work. Their emotional commitment exceeds their equity stake. Their goal from the start is to build something significant. They instinctively know that big product cycles come from investment and that even the biggest product cycles will eventually fade. Professional CEOs, on the other hand, tend to be driven by relatively shorter-term goals. They are paid in terms of stock options that vest over 4 years and cash bonuses for quarterly and yearly performance.

One other point worth discussing in his piece is that Eric Schmidt is an important exception to the rule as a "professional CEO" he came to Google and launched Apps and Android. He did so by, "Teaming with the founders and gaining the benefits of their knowledge, moral authority, and long-term vision." He continues to say this is an obvious strategy, "But shared leadership and control are incredibly difficult to achieve." he further describes what is needed to make it work: "Intense communication, deep humility, and some hard compromises." Of course he conludes by reminding us that almost nobody ever pulls it off, making Eric Schmidt a very important exception.

What we learn from the above is professional CEOs need to be humble and curious to be successful in business today. My personal experiance has shown me many entrepreneur CEOs are pretty bad at it. This is why most of them fail - something we should keep in mind. Sure, the great companies are run by their founders but most companies do fail.

This tells us that CEOs who aren't very effective at doing the non-creative part of the CEO job - runniing meetings, manageing, etc should bring in someone to assist. That is if they want to maximize the value of their company. When interviewing such a person be sure to look for someone who was able to admit past mistakes and learn from them. I would go so far as asking them to list their top three corproate mistakes and ask what was learned from each.

Another thought which comes to mind is this entry sums up why in-part Amazon's shares trade at a much higher multiple than those of Apple. Something I have discussed before.

We know that finding another Jobs, Zuckerberg or Bezos is rare but we also know if we can team more professional CEOs who don't think they know it all with some creative founders we can unlock tons of value in a slew of companies. Of course the founders would need to realize their shortcomings in order to allow such a "partnership." Hopefully if they see the story of how Jobs and Sculley worked side-by-side and moreover how much of Apple's success today (especially in product design and marketing) came from a collaboration between a founder and solid "professional CEO."

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Verizon MiFi and Boingo Indispensable

Fri, 08 Feb 2013 18:36:05 -0500

Some time back Verizon Wireless sent me a MiFi device to test and I have used it as a long-term review unit and am blown away at how useful it has become. Recently at ITEXPO in Miami I was able to use it instead of hotel WiFi which often can cost $15/day. Moreover, there was one hotel I stayed at this past month where the position of the hotel meant 4G didn't work from any provider - and it turns out I paid through the nose for hotel WiFi. I happened to use three devices and I got charged for each one (almost daily) for seven days. I didn't notice that there was a per-device charge as typically this isn't the case at the hotels I use.

Although I didn't get charged $315, that is what I would have paid had I used each device each day and the hotel didn't take some of the charges off my bill. The point is, your workers could save a bundle over the hotel WiFi charge with a single MiFi device.

Moreover, at the Gym at ITEXPO in Miami there was poor connectivity and no WiFi. What I ended up doing was placing the MiFi device on top of the hand sanitizer dispenser which was about six feet high or so. Up there it was able to receive a 4G signal.

This allowed me to have great connectivity through my workouts - I could tweet, stream music and keep in touch with my team the entire time I was down there.

In fact whenever I am in a location where connectivity is poor I look for a high place to put the MiFi device to maximize broadband supplied to my devices.

I also have to give a hats off to Boingo Wireless - thanks to them I was able to stay connected in the convention center, at airports and on my flight home from the show. Even better - their new iOS app makes it far easier to find networks which work with the service. It's worth pointing out that devices using WiFi use far less battery power than on a 3G or 4G network meaning when you are a conference you want to use WiFi as much as possible to conserve the battery on your devices.]]> Tags: Related tags: itexpo miami, device, hotel, devices, connectivity
, http://blog.tmcnet.com/blog/rich-tehrani/verizon/verizon-mifi-and-boingo-indispensable.html

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Thoughts on Alcatel-Lucent

Fri, 08 Feb 2013 14:42:16 -0500

One of the greatest challenges incumbent companies face is the ambivalence and corporate politics incumbency breeds and it only gets worse in what we call the age of acceleration where competitors arise faster and technologies shift more quickly than ever. Nortel, NSN and Alcatel-Lucent are all companies who enjoyed decades of leadership in the carrier market and in the process decided to provide generous benefits for their workers which would eventually help make them uncompetitive.

There is more to it - in the late nineties, Lucent acquired companies so quickly that its workers didn't know exactly who did what. Nortel too made a great deal of acquisitions. The challenge for both companies was they didn't integrate their new assets into their companies effectively.

Cisco on the other hand was a master of buying companies with good technology and rapidly rolling the products out to its global salesforce allowing sales of the acquired companys' products to accelerate rapidly. To some degree they play an arbitrage game of taking a good local technology and providing it globally with a solid salesforce.

Few other companies have mastered the art of the acquisition like Cisco.

When Alcatel decided to Merge with Lucent Technologies the competition told me privately that the merger would take a few years to integrate well and then the new entity would be a force to reckon with. There was certainly much to look forward to - the merger of the best of US and french technology. In reality - the way things have been going lately, some have said the Franco-American company with power bases in New Jersey and France resembles the offspring of Snooki and Pepe Le Pew.

Of course this is why Alcatel-Lucent recently announced that CEO Ben Verwaayen will be stepping down.

On the financial front, ALU just reported a net loss of $1.85 billion for 2012. The explanation was that it has been suffering from lower than expected sales in Europe and China and it took a write-down in its wireless and optics businesses.

Highlights from the earnings release:

Sales fell 5.7 percent to $19.3 billion in 2012.
Adjusted operating profit was $156.6 million.
Margin of 2.9 percent was below the 5-9 percent Verwaayen had promised.
Cash was depleted $908.6 million in 2012.
Fourth quarter sales fell 1.3 percent from a year earlier as only the U.S. market was strong

The net loss stemmed largely from a write-down of $1.9 billion, which the company said was "related to the depreciation of goodwill and fixed assets, and the corresponding impact on deferred tax," which CFO Paul Tufano said was linked to the lower value of ALU's wireless and optical assets.

Like Nortel, Lucent had a number of problems this past decade and also had to deal with numerous acquisitions made at inflated telecom and dotcom bubble valuations. Moreover, Asian competitors have been ferocious and are taking the company on in ways it frankly can't compete with.

Last week at ITEXPO in Miami I had a chance to speak with Payam Maveddat of Taqua about telecom competition from Asia - this is before the Alcatel-Lucent news even broke. I reached out to him to get his precise words:

As I travel internationally to promote our US-based technology overseas, it has become evident to me that the holistic approach of the Chinese government of combining infrastructure financing and development, including roads, railroads, refineries, power generation, farming, and telecom does not allow for other companies to be able to compete on the same playing field in these developing markets and I am not surprised that Alcatel-Lucent is struggling to survive in this environment.

Of course there is more to it - Alcatel-Lucent is losing business in its own backyard as it hasn't innovated fast enough, some say it didn't cut deeply enough and its R&D investments are smaller than those of Huawei, a company with a smaller product line and access to cheaper labor.

Moreover, the company has (or had anyway) a strong enterprise PBX line of products but they are hardly heard about anymore - at least in the US. Of course the spin-off of Genesys makes little sense if you truly value your enterprise business. But the company has decided the carrier space will get the majority of its attention based on its outbound comunications with media and analysts.

Another area for expansion is the cloud where the company could have come up with many more services for resale by carriers, VARs and MSPs.

Having said that - the company's expansive line of business is bewildering and Oracle's acquisition of Acme Packet could signal yet another ferocius competitor - Oracle knows how to integrate and grow acquired businesses and if they pick up GENBAND things get a lot more interesting in the market as they can compete across a much broader product line.

TMC's Peter Bernstein had this to say about this news:

I’m on record as saying that the next 12-18 months will be a tipping point in the ICT industries, and what happens in this time period will dictate industry structure for years to come. This includes the telecom equipment sector, service provider as well as enterprise, where the accommodation of change and moving quickly are not historic attributes. In that respect, Verwaayen may turn out to be prescient about his successor needing to be focused like a laser on execution.

And he is right. So much can happen over the course of the next few years which will determine the future for years to come in the telecom and datacom markets.

Finally, we can't expect European and American leaders to get their act together in a manner which allows them to compete with China Inc. in developing markets. This means players like Alcatel-Lucent will have to have better products at better prices to become more competitive than Huawei, ZTE and a host of ther new entrants. Sadly this isn't likely but the positive news is the company is still a leader in advanced technologies like optical and wireless as evidenced by its announcement of a 400G/s optical connection spanning 275 miles in France.

See Payam Maveddat of Taqua's keynote from ITEXPO Miami last week - "Federation as a Service"

See GENBAND President and CEO Charlie Vogt be interviewed by me at ITEXPO Miami last week

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Dell+Microsoft=Apple?

Tue, 05 Feb 2013 10:17:19 -0500

Dell is in a mind-bogglingly large long-rumored deal to go private worth $24 billion and of note is business partner Microsoft has decided to invest in the company which has struggled for many years. The company still has strength in the data center market but the PC space is facing a major challenge from the smartphones, the iPad and other tablets.

Dell tried to go upmarket with its Adamo line realizing Apple was a threat due in-part to its superior computer designs but the strategy fizzled. In the past, Dell also tried to come out with a device in the PDA space only to see the market erode as it launched because smartphones became more desirrable. It also launched a smartphone line hardly anyone knows about.

The Texas-based company also made a string of acquisitions from the cloud to consulting - but still Dell has struggled.

The answer it seems according to the board is to go private.

The question is why? If there hidden value in Dell? Perhaps the acquisitions could have been managed better? In that case, having Michael Dell at the helm - still, doesn't seem to be a solution to the problem. Moreover, at least one respected analyst I spoke with at ITEXPO last week in Miami believes much of the value in the acquired companies has been destroyed by now - making this deal questionable.

This leaves us with the Microsoft connection. It seems Redmond is taking baby steps towards towards replicating Apple or what Google has done with Motorola Mobility. All of a sudden it seems software companies need more hardware. Witness yesterday's acquisition of Acme Packet by Oracle.

In the end this deal only makes sense if Microsoft takes a bigger and bigger stake in Dell and tries to "re-Surface" the hardware maker with new and innovative designs.

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John Sculley Takes Stage at ITEXPO, Startup Camp7

Thu, 31 Jan 2013 17:54:26 -0500

John Sculley has taken the stage and the audience is riveted so far. HE was the first MBA the company hired. He became the biggest advocate of creating a relationship with the consumer and the brand.

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ITEXPO Miami 2013 and Startup Camp7, Waiting for Sculley

Thu, 31 Jan 2013 17:16:15 -0500

It's the second day of ITEXPO - I am at StartUp Camp7 listening to startups pitch the audience and panel on why their applications are the best. The founder of ProtegGO is speaking right now - he seems to have the audience interested. The idea behind the app is tthat a few minutes can save lives in an emergency. the app alerts 15 people in the event of an emergency.

Here are some pictures of the room and the Show Daily from today which has news about Battle for the Cloud, Telefonica, NSN, SBCs, Genesys, Trufone and more. John Sculley takes the stage very soon - I can't wait. He is one of the most interesting people I can imagine meeting in the tech space and we are very fortunate he chose to speak here.

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Telefonica Looking for Channel Partners to Crack U.S. Market

Thu, 31 Jan 2013 16:29:18 -0500

I met with Telefónica along with some other media analysts at ITEXPO just a few moments ago. At ITEXPO Telefónica is announcing they are launching a channel partner program. Telefónica has a very strong presence in South America and Europe, but now they want to come to the U.S. market. They see Miami as a "gateway" to South America and Europe and have a data center in Miami to act as that bridge between continents.

Telefónica explained that as one of the world's largest carriers they realized they couldn't do it all if they wished to crack into new markets, such as the U.S. and they want to increase brand awareness. They explained that they knew they needed to open their network to ISVs, channel partners, etc. With 6 data centers in South America plus two in Europe (Madrid & Prague) Telefónica is looking to be a global carrier offering cloud-based solutions to channel partners.

What is available for channel partners to sell? They said SIP trunking, MPLS/IP transit, private cloud, public cloud, instant servers, M2M platforms, ability to manage SIM cards leveraging M2M and more. So what's their competitive advantage over say HP, IBM, Amazon, Rackspace, or any other hosted data center?

Well, Telefónica can offer end-to-end SLA due to their network pipes, which includes thousands of miles of undersea cables. Telefónica can offer the end-to-end SLA since they have large network presence in South America and Europe, as well as Miami, U.S. One example they gave was a customer who wants to have virtual machines, with PBX software, plus SIP trunking to their customers. You need a quality network with low latency when dealing with latency-sensitive voice.

Provisioning and renting "instant servers" from a carrier is an interesting concept. Usually I think of Internet companies like Amazon or hosted companies like Rackspace or 1and1.com when I think about hosted computing - not a stodgy carrier like AT&T, Verizon, or in this case Telefónica - that I always looked at as the "provider of dumb pipes" and not applications or hosted computers. Certainly the carriers have an advantage over traditional computer hosting providers since they own the bandwidth pipes and have lower latency.

In any event, Telefónica is currently looking for 25-50 partners. If interested, you should reach out to them and if you're at the ITEXPO show, you can stop by their booth.

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ITEXPO Future of Cloud Panel Pic

Thu, 31 Jan 2013 15:23:04 -0500

The Future of Cloud Computing panel was a big hit at ITEXPO Miami 2013 - lots of great information. Thanks to all who attended - here is a picture. I am at Telefonica press conference right now they have huge news about their new US-based channel partner program which will break at any moment. I am looking forward to hearing John Sculley speak here at the show later today and later - at 8:00 pm I'll be at the ITEXPO conference party at the Loews Hotel.

As a reminder, John Sculley is famous for inventing the Pepsi Challenge and also was the man who fired Steve Jobs and was later fired by him. We are honored to have him here.

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Win This Jeep Friday at ITEXPO Miami 2013

Thu, 31 Jan 2013 13:52:04 -0500

We hope to see you at ITEXPO tomorrow at the Miami Beach Convention Center where one of you will win this Jeep at 1:45 pm. You must be there to win. Thanks to our sponsors for making this drawing possible: AireSpring, AudioCodes, Broadview Networks, Sagemcom and Taqua.

Sincerely, Rich Tehrani, CEO - 203-295-0200 TMC: Building Global Communities

Check out the New, Redesigned TMCnet - www.tmcnet.com

ITEXPO - www.itexpo.com

Miami 2013: January 30-Feb 1, 2013 -- Miami, Florida

Featuring collocated M2M Evolution, Channel Vision Expo, Super Wi-Fi, Cloud4SMB Expo Conferences

LAS VEGAS 2013! August 27-29, 2013 -- Las Vegas, Nevada

Mandalay Bay Resort and Casino Conference Center

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Add-on Makes Microsoft Lync Feature-Complete to Compete with PBXs

Thu, 31 Jan 2013 11:20:18 -0500

Yesterday, at ITEXPO I met with some representatives from Bressner, a German-based company with some interesting add-ons for Microsoft Lync. Now targeting the U.S. (English website) their Lync add-ons add some powerful features to Microsoft Lync that help make Lync have feature-parity with PBXs, allowing enterprises to use Lync as a PBX replacement with no compromise.

Bressner's Dr. Klaus Zünkler, Principal Solutions Architect and Mitch Friend discussed three of their Lync products. The first was FonComfort, which is designed to fill the feature-gap in Microsoft Lync. One of those feature-gap fillers is "true busy" so the caller doesn't have to pay for the call if you're already on another call. I asked Klaus and Mitch why this was a popular feature since typically a call would drop to voicemail if you were on a call or unavailable and they said this "true busy" feature was more popular in Europe due to a cultural thing. I guess they don't like voicemail or paying for a call if they can't reach a live person. Similarly, FonComfort offers flexible control of second call handling. You can suppress or allow second call alerting.

Another feature FonComfort adds is several fast hotkeys. One of which is very cool - you can be in Outlook reading someone's email and all you have to do is have the email highlighted, press a hotkey and instantly a Lync call is made to that person. Another hotkey lets you answer the longest ringing call (blind call pickup), whch is useful in contact centers and in other applications. Further, if you have access to pickup someone else's call (call pickup) - say a cubicle neighbor - you can simply use a hotkey or FonComfort's Dashboard to answer the call. Relatedly, manager/secretary functions feature pickup ringing call by delegate and the ringing state is added to the standard presence states. You can restrict access to secretary functions by predefined contacts or groups. FonComfort has a Quick link Dashboard, which is like a secretary / attendant console displaying the presence state of a set of users. FonComfort also makes call transfers easier.

Not only can a personal assistant answer calls for the boss, the personal assistant can change his/her own profile/presence. For instance, she’s leaving, so now the boss's calls can go to different assistant. Unique to FonComfort, it allows the chaining of call routing – from boss to secretary to secretary's mobile phone. Allowing the redirecting of redirected calls is a seriously lacking feature in Lync that FonConfort solves.

Another interesting product is Brenner's UCFeatureBox, which is a hardware box that enables fast and easy integration with your existing PBX. A competitor to AudioCodes (amongst others), UCFeatureBox adds fax integration as well as support for DECT wireless systems. It is configurable for varying analog and (T1/PRI/BRI) ports to suit your needs. It features full Active Directory and Exchange integration making it very easy to setup. It features automatic fax detection and can direct faxes to individual or group mailboxes. It has an enterprise session border controller (SBC) for enabling SIP trunks. It also sports connectivity to Google Talk and Skype.

The last product they mentioned is Kuando Busylight (OEM'ed), an interesting gadget that you put on your desk and which sports colored LEDs to indicate your current presence status. Ever walk into your boss's office and you start talking to him not realizing he was on a phone call? Well, that's where such a gizmo comes in handy. It also sports a speaker, so it gives an audible alert on an inbound call, which is useful if not wearing your headset where the audible alert is normally played.

I'm headed over to check out Bressner's booth (#914) at ITEXPO to see their products live in the Microsoft Lync Pavilion. ]]> Tags: Related tags: audible alert, personal assistant, secretary functions, feature, foncomfort, microsoft
, http://blog.tmcnet.com/blog/tom-keating/microsoft/add-on-makes-microsoft-lync-feature-complete-to-compete-with-pbxs.asp

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New Blackberry on Display at ITEXPO

Wed, 30 Jan 2013 18:39:04 -0500

Blackberry is showing Blackberry 10 OS and the Z10 at ITEXPO Miami 2013. Lots of interest here at the show. What is great about the new operating system is you can watch video content and still access many features of the device with simple sliding motions. Also, the Blackberry Hub is a very useful central location to check for all your communications.

]]> Tags: Related tags: blackberry
, http://blog.tmcnet.com/blog/rich-tehrani/itexpo/new-blackberry-on-display-at-itexpo.html

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Telefonica Keynote at ITEXPO Miami 2013

Wed, 30 Jan 2013 16:25:06 -0500

Here is a shot of the audience from the recent Telefonica keynote at ITEXPO Miami 2013. Standing-room only and lots of great info about broadband, telecom and cloud. Right now the future of cloud computing panel is taking place and then the exhibit hall opens. Its been a great day so far. Seems like there is lots of optimism about the future.

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Telefonica Digital's Tim Marsden Keynote Begins

Wed, 30 Jan 2013 16:04:05 -0500

Telefónica Digital's Tim Marsden just began his keynote presentation at ITEXPO Miami. He's talking a lot about mobility, high availability, disaster recovery, and cloud technologies. Here's a photo.

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