Patrick Barnard
Group Managing Editor, TMCnet

September 2009

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From IVR to Online Banking

Until a few weeks ago I was a holdout on making the switch to online banking. Call me paranoid, but having covered network technology (including, to a degree, the challenges of network security) for the past several years I was always sort of concerned that my computer would one day get infected with some key logging malware and someone would end up hacking into my accounts.But recently I switched banks and ended up switching from IVR/ATM-based banking to all-online banking. I guess that's mainly because my new bank pushed me in that direction (I'm sure my new bank offers telephone banking but I never did see the toll free number on any of the materials I received in the mail). Plus, the improvements in online banking security in the past couple of years helped ease some of my concerns.I have to say I'm quite satisfied with my online banking experience thus far. For one thing, I have greater control over my finances than I did using the telephone based system - plus it's nice to be able to view my finances in graphic form (as opposed to plain audio).