Archives of all blog posts:
Microsoft Enters the Contact Center Solutions Market With New Tie-Up with Aspect
Aspect Rolls Out UC Strategy
Canada Officials Will Need to Plan Carefully to Weather the Coming Storm
Skills Shortage in the U.S. Keeps Widening
Does God Need a Performance Management Solution Too?
Datamonitor: Convergys the First, But Unlikely the Last, to Pull its Call Centers Out of Canada
Maximizer Rounds Out Maximizer CRM 10 Suite with New Entrepreneur Edition
Improving Agent Performance Takes a Holistic Approach
Cisco Issues Security Alerts for its Unified Communications Products
RIM Reports BlackBerry Email Outage
EFM/Survey Space is Starting to Heat Up
Thinking about Putting Your Business in the Hands of Total Strangers?
Contactual: High Class without the High Cost
Gov. Eliot Spitzer to Attend Ribbon Cutting Ceremony for New Sitel Contact Center in Western New York
Dell to Cut Some Call Center Jobs in Ottawa
Arvato Using Aspect Software's Uniphi Connect
ISO: Interactive Intelligence is a Tight Ship
Call Center Workers in India: Fat, Unhealthy … and Causing a National Health ‘Crisis?’
Allegiance Banking Survey Got Me Thinking …
Today’s Speech-Enabled Self-Serve Solutions Stand to Rob Speech Analytics of its Efficacy
New Wonder Drug Will Enable Center Agents to Work 20 Hour Shifts and Still Sound Chipper
Software-as-a-Service Model Continues to Gain Traction in the Contact Center Industry
What's the Real Culprit behind High Contact Center Attrition Rates?
Verint Witness Actionable Solutions Releases All New Impact 360
'Warning: Fugitive at Pump 8, Fugitive at Pump 8'
Speech Technology as a Crime Fighting Tool
Survey Shows that Retail Banks Really Don’t Care About the Average Schmuck
Jajah Answers the Call
Jajah and Jangl Team to Bring Web-based VoIP to the Masses
Amazing Amanda
VoIP Provider JaJah and Online Advertising Network Operator Oridian Sign In-Call Advertising Deal
VoIP Inc. Reports Record Increase in Network Usage
Vonage Settles With Sprint
Cisco Buying Latigent
Another Hair-Brained Idea
Thanks Steve
Calling All Teleservices Agencies: Get Listed in CIS Magazine’s ‘Teleservices Who’s Who’
Westcon Group to Distribute Call Recording Software from Verint Systems’ Witness Actionable Solutions
ACS Call Center Recognized By J.D. Power and Associates for Customer Satisfaction Excellence
Finding Out the Hard Way
Amcat Goes ‘Virtual’ with New IP Contact Center Offering
Interactive Intelligence Brings You ... Another Blinking Light
Caller ID Spoofing Soon to be Outlawed?
Interactive Intelligence’s Contact Center Software Earns VEGAS.com a Best Technology Innovation Award
Contact Center Solutions Provider Contactual Launches Authorized Reseller Program
Our ‘Virtual Concierge’
Voxify’s ‘Automated Agents’ Never Sleep and Never Get Tired
Alliance Data Systems Opens New Call Center in Ennis, Texas
Verint Systems’ Acquisition of Witness Systems a Done Deal
Welcome to Pat’s Call and Contact Center Blog
Archive of Making Contact Comments
Note: Only 1 comment per blog entry is listed even if mutliple comments are posted. The total number of comments per blog entry is listed in parentheses, i.e. (5)Thinking about Putting Your Business in the Hands of Total Strangers? (1)
Greg Howlett wrote: I will add that you also have to watch the call centers here in the USA. Things are scary in some of those as well....[Full comments on Thinking about Putting Your Business in the Hands of Total Strangers?]
Our ‘Virtual Concierge’ (2)
John Micheal wrote: we are inviting you to try http://www.conciant.com the true virtual concrierge...[Full comments on Our ‘Virtual Concierge’]
'Warning: Fugitive at Pump 8, Fugitive at Pump 8' (1)
ML wrote: There are already ways to fake fingerprints. It's call fingerprint lifting, use by cops everywhere and with the aid of Fingerprint Lifting Tape, fingerprints can easily be dupped. Interesting that ...[Full comments on 'Warning: Fugitive at Pump 8, Fugitive at Pump 8']
Speech Technology as a Crime Fighting Tool (2)
Anon wrote: There's a lot more to the cvsa story: http://abcnews.go.com/Primetime/story?id=1786421...[Full comments on Speech Technology as a Crime Fighting Tool]
Finding Out the Hard Way (1)
Shadab Malik wrote: The problem arises, as you rightly pointed out, when the outsourcers dont spend enough time training their agents. I have been an agent for Travelport's cheaptickets call center operations based in In...[Full comments on Finding Out the Hard Way]