TMC Heads to Boston for Video Interviews of Industry Companies
Some important TMC corporate news I wanted to share. TMC is hosting TMC’s Special Executive Editorial Event in Boston, MA next week....
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Salesforce Cloudforce NY 2011 Live Blog
I am headed to NY as I post. Check back for updates throughout the day.Heading to the keynote there was a DJ...
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iMainGo XP Portable Stereo Speaker & Case for iPad Review
Portable Sound Labs has a cool new product called the iMainGo XP (model: 11BWB04), which is a portable stereo speaker for the...
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iPhone to Get 4 Inch Display?
Two weeks ago I discussed my smartphone envy after using the Samsung Galaxy S II smartphone which sports a dual-core 1.5 GHz...
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Localphone Offers Free Calling Thanksgiving Promo for 4 Days
For four days (from 5am GMT Thurs 24th to 5am GMT Mon 28th) Localphone, a 4 year old company based in Sheffield,...
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Samsung Mocks Apple Fanboys in Hilarious Galaxy S II Ad
Business Insider's Steve Kovach has an interesting interview with Todd Pendleton, Samsung's Chief Marketing Officer, and Brian Wallace, Samsung's VP of Strategic...
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Just in Time for Christmas, Xbox Live Gets an Update
Just in time for Christmas, Microsoft is releasing a new update for Xbox Live, which surely will only enhance the frenetic ripping...
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Drop the Phone in a Toilet and Still Use it!
Many of us have been there – you walk into the bathroom, the phone rings, you see who is calling and...
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Microsoft Surface Update Available. It's an iPoffee Table
The new Samsung SUR40 for Microsoft Surface is now available for $8,400 or approximately the same price as 42 Kindle Fires...
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Polycom RealPresence Connects Non-standard TIP TelePresence Systems
I've written about Polycom supporting TIP (Telepresence Interoperability Protocol) and Cisco's response to Polycom supporting it. Well, today Polycom announced a...
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Oh no! VoIP is Going Down. Big Bad Bear Economy Taking its Toll
Well, whaddya know, the VoIP industry is not invincible to the Great Recession, which started way back in 2008. For the longest...
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Big Week for Tor and The Privacy Minded
Two big pieces of news are out this week for the privacy minded users of Tor who would like to surf anonymously...
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Scientists boost battery strength by Drilling Holes in Battery. Say what?
Now you would think it would be counter-intuitive that poking millions of minuscule holes in a lithium-ion battery would result in more...
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Apple Screwed Again?
As a disclosure – I am an Apple shareholder and without a doubt understand the magic the brand and its devices have...
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Netflix Brings Revamped Interface to Android Before iPad
Apple's iPad may be the tablet market leader right now, but certainly not for long. Today, a report was released by Gartner...
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Blue Jeans Networks Makes Skype & Microsoft Lync Interoperate
I've written about and reviewed Blue Jeans Network's multipoint telepresence solution, which bridges H.323 and SIP end-points, PSTN — and even Skype,...
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Will Call Center Gamification Increase Productivity?
Recently I had a chance to speak with Oscar Giraldo and Ariel Cordiviola Palaia the CPO of Arcaris regarding his company’s new...
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Control Siri with Your Brainwaves!
If you think controlling the iPhone's Siri with your voice is cool, imagine controlling it with your brainwaves. Project Black Mirror has...
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Yelp Mocks Rick Perry in App Store
Yelp fixed three bugs in its iPhone app yesterday, but the interesting part was how they got a 'dig in' on Republican...
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Bria VoIP Softphone now available on iTunes
CounterPath's Bria 3, a VoIP softphone app is now available for purchase on iTunes. Bria 3 is a softphone that enables you...
Full Story »Monthly Archives
Categories
Interactive Intelligence's 'Interactions 2011' Attracts Record Attendance
Contact Center Market Update 2010
A Review of Interactive Intelligence's CaaS Offering
Interactive Intelligence to Unveil CIC Version 4.0 at Partner Event
The Value of Agent Supervisor Portals in Resolving Scheduling Disputes
On Pocket Knives, Baristas and Passion
Passage of Caller ID Spoofing Bill May Raise Issues for Call Centers
IBM, Assurant Team on Call Center Analytics Solution
Call Center Industry Appears to be Rebounding
Call Center Agents Stand Ready as the Catalogs Come Flooding In
Salesforce Brings Social Networking to the Workplace
March of the Interoperability Announcements
From IVR to Online Banking
Is Wiretapping Really an Effective Way to Combat Terrorism?
TelCoa Releases Top Ten Reasons to Have Employees Work from Home
Filipino Call Center Agents Overpaid?
Call Center Industry Presents a Very Murky Picture
Sorry, Merchants of South Norwalk: Another Reason to Shop Online
Time to Check the Credit Check?
Interactive Intelligence Developing New Business Process Automation Software
More Canadian Contact Centers Closing, Downscaling
Call Centers are 'White Collar Sweatshops?'
'Making Contact' Returns!
Microsoft Enters the Contact Center Solutions Market With New Tie-Up with Aspect
Aspect Rolls Out UC Strategy
Canada Officials Will Need to Plan Carefully to Weather the Coming Storm
Skills Shortage in the U.S. Keeps Widening
Does God Need a Performance Management Solution Too?
Datamonitor: Convergys the First, But Unlikely the Last, to Pull its Call Centers Out of Canada
Maximizer Rounds Out Maximizer CRM 10 Suite with New Entrepreneur Edition
Improving Agent Performance Takes a Holistic Approach
Cisco Issues Security Alerts for its Unified Communications Products
RIM Reports BlackBerry Email Outage
EFM/Survey Space is Starting to Heat Up
Thinking about Putting Your Business in the Hands of Total Strangers?
Contactual: High Class without the High Cost
Gov. Eliot Spitzer to Attend Ribbon Cutting Ceremony for New Sitel Contact Center in Western New York
Dell to Cut Some Call Center Jobs in Ottawa
Arvato Using Aspect Software's Uniphi Connect
ISO: Interactive Intelligence is a Tight Ship
Call Center Workers in India: Fat, Unhealthy … and Causing a National Health ‘Crisis?’
Allegiance Banking Survey Got Me Thinking …
Today’s Speech-Enabled Self-Serve Solutions Stand to Rob Speech Analytics of its Efficacy
New Wonder Drug Will Enable Center Agents to Work 20 Hour Shifts and Still Sound Chipper
Software-as-a-Service Model Continues to Gain Traction in the Contact Center Industry
What's the Real Culprit behind High Contact Center Attrition Rates?
Verint Witness Actionable Solutions Releases All New Impact 360
'Warning: Fugitive at Pump 8, Fugitive at Pump 8'
Speech Technology as a Crime Fighting Tool
Survey Shows that Retail Banks Really Don’t Care About the Average Schmuck
Jajah Answers the Call
Jajah and Jangl Team to Bring Web-based VoIP to the Masses
Amazing Amanda
VoIP Provider JaJah and Online Advertising Network Operator Oridian Sign In-Call Advertising Deal
VoIP Inc. Reports Record Increase in Network Usage
Vonage Settles With Sprint
Cisco Buying Latigent
Another Hair-Brained Idea
Thanks Steve
Calling All Teleservices Agencies: Get Listed in CIS Magazine’s ‘Teleservices Who’s Who’
Westcon Group to Distribute Call Recording Software from Verint Systems’ Witness Actionable Solutions
ACS Call Center Recognized By J.D. Power and Associates for Customer Satisfaction Excellence
Finding Out the Hard Way
Amcat Goes ‘Virtual’ with New IP Contact Center Offering
Interactive Intelligence Brings You ... Another Blinking Light
Caller ID Spoofing Soon to be Outlawed?
Interactive Intelligence’s Contact Center Software Earns VEGAS.com a Best Technology Innovation Award
Contact Center Solutions Provider Contactual Launches Authorized Reseller Program
Our ‘Virtual Concierge’
Voxify’s ‘Automated Agents’ Never Sleep and Never Get Tired
Alliance Data Systems Opens New Call Center in Ennis, Texas
Verint Systems’ Acquisition of Witness Systems a Done Deal
Welcome to Pat’s Call and Contact Center Blog
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