Patrick Barnard
Group Managing Editor, TMCnet

Rich Tehrani Thoughts From California

I've been on the road in Vegas and California over the past ten days or so. Here are my thoughts. The Venetian...

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GENBAND Kandy Goes Public at Ruby Skye

Last night, GENBAND hosted a gala premiere at Ruby Skye in San Francisco for its official Kandy launch - the transitional solution...

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California Lawmakers Plunge Some Transactions into 3rd World

California has come up with a law that hurts the very people it says it is protecting by making it difficult to...

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Globys Uses the Power of Social to Boost Carrier Sales

You may recall a commercial for Faberge Organic shampoo from decades back where the person using the shampoo said when you...

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Saepta Wants to Be the Go to Survey Service

“From the moment you get up in the morning, you start to make decisions and I believe people love to engage through...

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Google Glass Hackathon Comes to New York

At TMC’s Wearable Tech Expo event this past summer in NYC I had a chance to meet Katy Kasmai who heads up...

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Altair: LTE the Right Choice for M2M & IOT

Some of my early conversations about the M2M and IoT space with carriers had them explaining to me how they love these...

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Defending Against an Autocomplete Smear Campaign

What would you do if you started to Google your name and Google was to suggest you complete the query with the...

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HumansFirst ColdSmoke Lets You Buy with your Smartphone

While speech-technology has come a long way, we still haven’t entered the world of Star Trek reruns where the computer can do...

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Don't Miss Fiber Mountain Session Next Week in Vegas

Next week at Software Telco Congress (the NFV and SDN event) in Las Vegas - collocated with ITEXPO, there will be some...

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Securus eResponder a Solid IoT, M2M Device

With an aging population around the world, the potential for strokes, falls and other medical problems which leave a person unable to...

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Does Tesla Know Proprietary is Typically Wrong?

BMW is working to build a charging network and unlike Tesla who is using proprietary tech, they are utilizing the SAE Combo...

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How to Get AT&T to Fund Your IoT Idea

IoT and M2M developers - here is some exciting news.It Isn't that often that you can develop something for what is supposed...

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Wearable Tech Expo 2014 Kicking off in NYC

My team is at the Jacob Javits Center setting up for Wearable Tech Expo 2014 which will take place Wednesday and Thursday...

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Zocalo: Amazon Just Fired a Gun at Microsoft, Oracle and Dropbox

Amazon has made its name in ecommerce and cloud but its next frontier may be productivity applications and in the process, they...

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The PBX Squeeze and How You'll Benefit

The following diagram is borrowed from the substantial cranial database of TMC partner in WebRTC Expo and UC University, Phil Edholm who...

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What's the Future of SIP Trunking, IoT, Cloud and WebRTC?

Gary Audin shares his insights on the future of technologyDoes the cloud have challenges you should be aware of? Is IoT the...

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On Aereo, Supreme Court Needs to Get with the Cloud

There are some good thoughts from Carl Ford on the Supreme Court Aereo ruling which says the company cannot transmit content freely...

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A Truly Positive Truphone Experience

Recently I had a chance to give Truphone a weeklong test drive in Europe. The company sent me a new iPhone 5s...

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Surprise! Microsoft Surface Pro 3 Not Airplane Friendly

Whether you think the Surface Pro 3 is a good product or not depends a great deal on the applications you plan...

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Jajah Answers the Call

Well, I asked for it -- a lo and behold, look at what happened a few days later. In my blog post about Web-based VoIP provider Jajah teaming up with Web-based VoIP provider Jangl on Thursday I wrote: “Maybe it isn't part of the plan, but I hope that Jajah and Jangl will team to deliver a USB phone that plugs into one’s computer or perhaps even a router enabling a home phone network via one’s PC to help accelerate adoption of their Web-based services. I think letting users also use a regular handset, in addition to their computer, would go a long way to accelerate adoption of the two companies’ Internet phone services.” This was based on my opinion that in order to really drive consumer adoption of Web-based VoIP, you have to make the experience as close as possible to using traditional phone service. That means you have to be able to use a regular handset – and without having to punch in numbers on a Web site via your computer in order to connect calls. Well, yesterday, Jajah launched Jajah Direct, a new VoIP service letting users make low cost long distance calls over a regular telephone. No, it’s not a USB phone that plugs into your computer – in fact you don’t even need a computer – or a broadband connection! Here’s how it works: First you have to dial an access number given to you by Jajah (or visit the Jajah Web site) and then you select a local number that you “assign” to a particular person you call with some regularity. After you select the “local number” of the person you want to call, you can continue to use that number to connect to that same person each time you call them.

Jajah and Jangl Team to Bring Web-based VoIP to the Masses

In deal which will no doubt spur the Internet’s transformation into a giant voice network, VoIP provider Jajah and “social communications” company Jangl have teamed up to make IP telephony a standard and integral part of the Web. This deal is huge, as these two companies have already done much to make VoIP a familiar term to millions of Web users. Jajah specializes in “click-to-call” VoIP for online advertising and retail Web sites, in addition to offering its popular Web-based telephony service via its Web site, Jajah.com, which connects users all over the globe. Meanwhile, Jangl offers a similar service (using your email address) and also specializes in bringing click-to-call VoIP and text messaging to social Web sites, including technology that lets members communicate via their Web-enabled mobile phones. This partnership will combine the strengths of the two companies and promises to bring new, innovative and low-cost text and VoIP services to consumers, thus making Web-based voice communications to become practically ubiquitous. The two companies will work together to market their combined solutions and bring new solutions to the fore. "The goal of this partnership is to create several natural synergies for both Jajah and Jangl, and has the potential to strengthen both companies' positions going forward," said Rebecca Swensen, research analyst, VoIP Services for IDC, Inc., in a press release.

Amazing Amanda

I was watching TV with my 7-year-old daughter recently when this ad for “Amazing Amanda” came on. I’ve always had an interest in speech recognition technology so this particular doll really caught my attention: You see, Amazing Amanda “is a doll like no other. In fact, she's the closest thing to a real child that a young ‘pretend mommy’ can have. By responding to voices, recognizing objects and showing emotions with realistic facial expressions, Amazing Amanda establishes an interactive mother-daughter bond that is unparalleled among children's toys.” This doll is like an android. Through a combination of advanced voice recognition, sensory response and animatronics technologies, this thing is as close to a real child as you can get… or might want to get … I mean it’s almost spooky … in an almost “Chucky” kind of way. According to the promo on Target’s Web site, Amazing Amanda not only learns to recognize her “mommy's” voice, she also “recognizes objects such as her outfits, toothbrush, sippy cup, various foods and her potty.

VoIP Provider JaJah and Online Advertising Network Operator Oridian Sign In-Call Advertising Deal

VoIP service provider Jajah has teamed up with online advertising solutions provider Oridian to deliver a jointly-developed in-call advertising solution. The deal means advertisers who use Oridian’s privately owned ad network will have the opportunity to inject audio advertisements into the call streams of Jajah users. However, today’s press release does not explain a lot of the details, so I’ll take my best shot at explaining this: Most people are already aware of the power of online advertising when it is coupled with VoIP. Many websites are now hosting advertisements with built-in click-to-call capabilities. These enable a user to simply click on a button in the advertisement to launch a VoIP session which connects them directly to the advertising company’s representatives (i.e. call center). Under most models, the click, in effect, pays for the call, and should the user opt to purchase a product or service, the company hosting the online ad on its website gets a small cut.

VoIP Inc. Reports Record Increase in Network Usage

Hey, we all knew it was coming -- VoIP’s explosive growth, that is. Considering that the major telecommunications carriers in the U.S. have been using VoIP on their long haul networks for nearly two decades now, it only makes sense that eventually it would find its application on the last mile networks of today’s fixed line and mobile broadband service providers. It’s all part of the ongoing evolutionary process in communications technology: Find a better way to do something and eventually everyone will want to use that method. Consumer awareness of VoIP is growing rapidly, as people come to discover the many advantages it holds over traditional phone service (not the least of which is its super low cost – typically either free for local calls or pennies per minute for long distance).

Vonage Settles With Sprint

In case you haven’t heard the news, Vonage has settled its patent suit with Sprint, and will pay the telco about $80 million in a cash settlement. As per the agreement, Vonage will pay $35 million for past use, $40 million for a license going forward, and $5 million in prepayment "for services." In addition the two companies announced that they are about to enter into an unspecified business relationship. A federal jury ruled last month that Vonage had infringed patents belonging to Sprint and ordered the company to pay $69.5 million in damages, plus future royalties. Vonage said it would appeal, but instead ended up settling. Meanwhile, Vonage is still hoping for a favorable verdict in the patent infringement case brought against it by Verizon last year. Last month a U.S. appeals court upheld a verdict that Vonage had infringed on patents held by Verizon.

Cisco Buying Latigent

Network equipment maker Cisco Systems Inc. has reportedly agreed to buy privately-held call center and business intelligence software company Latigent. Terms of the deal have not been disclosed.   Chicago-based Latigent specializes in Web-based business intelligence and analytics reporting solutions, with a focus on contact centers. The company last made news on TMCnet in June, when it announced version 3.0 of its BlueVue X-Ray Edition business intelligence software, which is said to give managers and executives an “X-ray view” into their contact center operations. The new version of the software offers Real Time Performance Manager (RPM) and “cradle-to-grave” reporting for Cisco ICM & IPCC, plus expanded support for Cisco IPCC Express.   Some no doubt saw Cisco’s acquisition of Latigent coming, since the two have been working closely together for years. Latigent's products will add nicely to Cisco's suite of Unified Customer Contact solutions.

Another Hair-Brained Idea

San Jose, Calif., start-up Pudding Media has unveiled a new Skype-like VoIP service which allows advertisers to deliver targeted advertising content to user’s desktops while they are chatting away on their PCs. Basically, the company is using speech analytics to monitor, or eavesdrop on, people’s VoIP calls, and then based on what words are used in the conversation, targeted, personalized advertising will be displayed on screen, corresponding with what is being said. So, for example, if I’m talking to my wife about what to have for dinner tonight, a frozen food manufacturer can have their ad pop up on my screen when I say “dinner.” Advertisers pay based on how often users click on their ads, with prices similar to those offered through Google’s AdSense network. Pudding Media reportedly plans to add other payment models, like charging for each ad impression or by the number of calls an ad generates to the advertiser. I don’t know about you, but there’s no way I’m going to let someone monitor my calls for the purpose of delivering personalized advertising. I mean, if I’m watching a cooking show on IPTV and a local store that sells gourmet food or cookware wants to show their ads during the commercial break, that’s fine. But monitoring my calls to find out what I’m talking about is just a little too Orwellian for me.

Thanks Steve

I just want to thank Apple's Steve Jobs for reminding me that the holiday shopping season is already upon us ... even though here in Connecticut it’s still in the 80s and people are swimming at the beaches. I also want to thank him for lowering the price of the iPhone from $599 to $399 barely three months after the phone hit store shelves. Now maybe I can afford to buy one as a Christmas gift for someone special. Or should I wait until January, when the price will drop to $199? Granted, Jobs issued an apology to those who already bought the iPhone for the full price $599. Plus, Apple is now offering a $100 rebate to everyone who purchased it for the full price, meaning that the original full price was, in fact, $499. But in my view, anyone who went out and bought the iPhone right away (perhaps even waited in line for it) got what they deserved.

Calling All Teleservices Agencies: Get Listed in CIS Magazine’s ‘Teleservices Who’s Who’

Each year, Customer Interaction Solutions magazine publishes a comprehensive list of both domestic and foreign teleservices agencies. This list, which will be published in the October 2007 issue, is considered the definitive source for shopping for outsourced customer services. (Please note: This listing is for companies that offer call/contact center services to other companies on an outsourced basis.) To get on the list, please send an e-mail to CIS Associate Editor Patrick Barnard (pbarnard@tmcnet.com) with “Who’s Who” in the subject line and provide the following information: --Company name --Company contact person --Postal address --Phone number --E-mail --Web address --Type of service (using key below):   A: Inbound B: Outbound C: Multilingual services D: Interactive (IVR, Automated Agents) E: E-mail capabilities F: Other Web-based communications (text chat, co-browsing, videoconferencing, etc.)   This is a great opportunity to give your teleservices company exposure in the leading and longest running trade publication focused on the call center industry, Customer Interaction Solutions. Submissions must be received no later than Sept. 14.

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