I have good news to share – your company can win something worth millions of dollars and there is no catch. You...Full Story »
You may have seen my 2013 review of TransCertain's CertainSafe product, a cloud-based file sharing platform. Well, I decided to take a...Full Story »
There are few products which I see which are worthy of me carrying with me everywhere but the Nomad CHARGEKEY is one...Full Story »
There has been lots of controversy over the merging of two of the largest cable companies Comcast and Time Warner Cable. Concerns...Full Story »
The Jumper Card is a very unique portable charger that meets just about every portable charger requirement - it's small/portable, it has...Full Story »
Hybrid clouds are gaining momentum causing organizations to question whether they are allocating their compute resources as effectively as possible. One solution...Full Story »
Drone technology may be the biggest threat to civilized society over the next twenty years Picture a speeding criminal on the run...Full Story »
Be here this Friday at the Miami Beach Convention Center to win this brand new shiny red Mustang. VROOM VROOM. 1:45 pm...Full Story »
I met with Midokura, a company founded in Japan, in the press room at ITEXPO to learn about their network virtualization solution....Full Story »
HiperPBX's Gustavo Scheveloff, Sales Director gave me an introduction of HiperPBX at ITEXPO Miami 2014. Their solution is unique in that it's...Full Story »
Digium's Billy Chia kicked off the Asterisk 1-2-3 session, an all day workshop taking place at ITEXPO in Miami. He's discussed...Full Story »
We are looking forward to hosting the technology and communications markets in sunny Miami this week....Full Story »
According to Frost and Sullivan in 2013 that said, "We believe that globally there are 60-70 million physical conference rooms. We estimate...Full Story »
The machine to machine (M2M) market is growing rapidly – as sensors become cheaper to embed in our clothes, appliances, shipping containers...Full Story »
In the past, the price of just about everything increased over time but thanks to technology, many products and services are getting...Full Story »
Do you remember when the best phone was the smallest and slimmest? It’s funny that at one time car keys were small...Full Story »
If there was one surprise at CES it was the overwhelming amount of car innovation as pointed out by Rob Enderle. We...Full Story »
With ITEXPO just around the corner (January 28-31st) in Miami, companies are already announcing their wares that they'll showcase at this premiere...Full Story »
Alliance Data Systems, a provider of marketing, loyalty and transaction services, celebrated the opening of its new call center facility in Ennis, Texas, today with a ribbon cutting ceremony that was attended by company and city officials. The new “best in class” facility, which started operating in March, already has 225 employees and the company reportedly plans to hire an additional 355 over the next three to five years. It has reportedly already handled 40,000 calls since it opened just three months ago. The opening of the new call center was a joint effort between Alliance Data and the city of Ennis. During the ceremony, Mayor Russell Thomas and City Manager Steve Howerton were recognized for their efforts in assisting Alliance with the opening of the new center. A report in the online version of the Waxahachie Daily Light doesn’t mention anything about a tax incentive. Officials from Alliance’s top client, Direct Energy, were reportedly also on hand for the celebration.
United Kingdom antitrust regulators today cleared Verint Systems’ $950 million purchase of Witness Systems Inc., citing that the deal will not result in a “substantial lessening of competition within a market or markets” within the UK. Verint is a leading maker of call recording and speech/data analytics solutions, while Witness is a purveyor of workforce management, quality monitoring/recording, back office, IP telephony, customer feedback and eLearning solutions. Verint’s acquisition of Witness officially closed on May 29. Together the two companies offer the broadest portfolio of software solutions for the contact center and enterprise performance market. With more than 2,500 employees spread across 18 countries worldwide, the new company will be among the 30 largest software companies in the world. It will boast more than 5,000 customers in 60 different counties, including many Fortune 100 companies. Earlier today, TMCnet had the opportunity to do a brief phone interview with Ryan Hollenbeck, VP of global marketing for Verint’s new division, Witness Actionable Solutions. He discussed some of the details of the merger and where the combined company is heading from here. “So as of last week we are officially closed and one company, so good news there,” Hollenbeck said enthusiastically.
Hi, I’m Pat and this is my call center blog. It’s all about call and contact center technology and how it makes life better for all of us … or not. At times I might address other topics that are either directly or indirectly related to the call and contact center industry - such as CRM, speech technologies, VoIP, unified communications, wireless technologies, video, workforce management, headsets, call center furniture, etc. - and how these make life better for all of us … or not. I might also occasionally discuss how technology in general makes life better for all of us … or not. So what makes me qualified to write about call and contact center technology, you might ask? Well, for one thing I’m a journalist with about 15 years experience contributing to various publications.