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Mitel put on a nice event in Manhattan today. Wes Durow, CMO made a great presentation on where the company was and...Full Story »
Software piracy is a multibillion dollar problem which can be difficult to protect against. A new company, SmartFlow Compliance Solutions is helping...Full Story »
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I've been a big fan of Mosquito Magnet and this past summer used their Executive trap with much success. I first wrote...Full Story »
This morning CNBC interviewed valuation expert Aswath Damodaran, professor at NYU Stern School of Business who said Uber is worth less than half...Full Story »
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GENBAND's Kandy communications Platform-as-a-Service solution recently celebrated its one-year anniversary by bringing its KandyMobile vehicle to popular nightclub, LIGHTBOX in New York...Full Story »
The VW scandal where software was used to trick the machines which track emissions by altering engine behavior depending on whether a...Full Story »
You really need to have nerves of steel when you give the car keys to your teen child for the first time....Full Story »
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I bit the bullet and downloaded iOS 9 yesterday – right at the start of TMC’s on the road show tour of...Full Story »
Microsoft and Salesforce are getting cozy: The two have decided to extend their strategic partnership to connect their productivity apps and services, with...Full Story »
There are tremendous similarities in the satellite connectivity market and consumer broadband spaces. Hear me out… In the latter market, companies have...Full Story »
Getting the correct custom RF cables, which are used in a wide range of wireless solutions, has long been a frustrating and...Full Story »
This past week saw the launch of a plethora of new Apple devices – specifically two new phones which will shoot and...Full Story »
"The robots aren’t coming, they are here," is all I could think of today as I mulled over my notes from a...Full Story »
A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...Full Story »
Alliance Data Systems, a provider of marketing, loyalty and transaction services, celebrated the opening of its new call center facility in Ennis, Texas, today with a ribbon cutting ceremony that was attended by company and city officials. The new “best in class” facility, which started operating in March, already has 225 employees and the company reportedly plans to hire an additional 355 over the next three to five years. It has reportedly already handled 40,000 calls since it opened just three months ago. The opening of the new call center was a joint effort between Alliance Data and the city of Ennis. During the ceremony, Mayor Russell Thomas and City Manager Steve Howerton were recognized for their efforts in assisting Alliance with the opening of the new center. A report in the online version of the Waxahachie Daily Light doesn’t mention anything about a tax incentive. Officials from Alliance’s top client, Direct Energy, were reportedly also on hand for the celebration.
United Kingdom antitrust regulators today cleared Verint Systems’ $950 million purchase of Witness Systems Inc., citing that the deal will not result in a “substantial lessening of competition within a market or markets” within the UK. Verint is a leading maker of call recording and speech/data analytics solutions, while Witness is a purveyor of workforce management, quality monitoring/recording, back office, IP telephony, customer feedback and eLearning solutions. Verint’s acquisition of Witness officially closed on May 29. Together the two companies offer the broadest portfolio of software solutions for the contact center and enterprise performance market. With more than 2,500 employees spread across 18 countries worldwide, the new company will be among the 30 largest software companies in the world. It will boast more than 5,000 customers in 60 different counties, including many Fortune 100 companies. Earlier today, TMCnet had the opportunity to do a brief phone interview with Ryan Hollenbeck, VP of global marketing for Verint’s new division, Witness Actionable Solutions. He discussed some of the details of the merger and where the combined company is heading from here. “So as of last week we are officially closed and one company, so good news there,” Hollenbeck said enthusiastically.
Hi, I’m Pat and this is my call center blog. It’s all about call and contact center technology and how it makes life better for all of us … or not. At times I might address other topics that are either directly or indirectly related to the call and contact center industry - such as CRM, speech technologies, VoIP, unified communications, wireless technologies, video, workforce management, headsets, call center furniture, etc. - and how these make life better for all of us … or not. I might also occasionally discuss how technology in general makes life better for all of us … or not. So what makes me qualified to write about call and contact center technology, you might ask? Well, for one thing I’m a journalist with about 15 years experience contributing to various publications.