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Cradlepoint talks scaling IoT at IoT Evolution ExpoAt the most recent IoT Evolution Expo in Fort Lauderdale, Florida, we had a chance...Full Story »
By technology standards, Dialogic is a veteran – having been established in 1983, the company has supplied communications infrastructure used by carriers,...Full Story »
Spectrum is the new beach front property according to Peter Radizeski @radinfo and he has a very reliable source which tells him...Full Story »
Developers in Silicon Valley last a surprisingly short nine months It’s becoming clear that programmers are in short supply and demand is increasing rapidly, leaving small...Full Story »
T-Mobile fights Verizon's ad with in-your-face-marketing which is quite effective.Red arrows added by me for emphasis.Your Move Verizon....Full Story »
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Twenty-five percent of people won’t make a call on their cell phones this week, just another data point which reinforces the perception...Full Story »
The sharing economy comes to videoI had a chance to try VidAngel this weekend and I am pretty impressed with the company's...Full Story »
Quite often when we think about hackers, we imagine there is someone looking to gain something of value from us. In response,...Full Story »
CEO Craig Malloy explains the new company’s mission and strategy for the future I first introduced you to Lifesize in 2007 explaining...Full Story »
Last May, I alerted you that a solid source told me Verizon was looking to spin off Terremark. Today, we learned this...Full Story »
Like it or not, 2016 might see outright war between companies and leading Republicans as well as Bernie Sanders. Here's why: President Barack...Full Story »
Happy New Year everyone. Thank you for all the likes, positive comments and shares!!! This is likely the last Tehrani Time episode...Full Story »
Unified communications vendor Zultys has been hard at work coming up with a new release and since it’s been a while since...Full Story »
In the nineties, I leased the last generation Mazda RX-7 and it was an amazing car. The company touted it as "Lightning in...Full Story »
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The iPad Pro is yet another extension of the iOS family. While some consider its release to be a sign of failure,...Full Story »
Its an interesting world we live in where a group like Anonymous which likely wasn't thought very highly has become a savior...Full Story »
Alliance Data Systems, a provider of marketing, loyalty and transaction services, celebrated the opening of its new call center facility in Ennis, Texas, today with a ribbon cutting ceremony that was attended by company and city officials. The new “best in class” facility, which started operating in March, already has 225 employees and the company reportedly plans to hire an additional 355 over the next three to five years. It has reportedly already handled 40,000 calls since it opened just three months ago. The opening of the new call center was a joint effort between Alliance Data and the city of Ennis. During the ceremony, Mayor Russell Thomas and City Manager Steve Howerton were recognized for their efforts in assisting Alliance with the opening of the new center. A report in the online version of the Waxahachie Daily Light doesn’t mention anything about a tax incentive. Officials from Alliance’s top client, Direct Energy, were reportedly also on hand for the celebration.
United Kingdom antitrust regulators today cleared Verint Systems’ $950 million purchase of Witness Systems Inc., citing that the deal will not result in a “substantial lessening of competition within a market or markets” within the UK. Verint is a leading maker of call recording and speech/data analytics solutions, while Witness is a purveyor of workforce management, quality monitoring/recording, back office, IP telephony, customer feedback and eLearning solutions. Verint’s acquisition of Witness officially closed on May 29. Together the two companies offer the broadest portfolio of software solutions for the contact center and enterprise performance market. With more than 2,500 employees spread across 18 countries worldwide, the new company will be among the 30 largest software companies in the world. It will boast more than 5,000 customers in 60 different counties, including many Fortune 100 companies. Earlier today, TMCnet had the opportunity to do a brief phone interview with Ryan Hollenbeck, VP of global marketing for Verint’s new division, Witness Actionable Solutions. He discussed some of the details of the merger and where the combined company is heading from here. “So as of last week we are officially closed and one company, so good news there,” Hollenbeck said enthusiastically.
Hi, I’m Pat and this is my call center blog. It’s all about call and contact center technology and how it makes life better for all of us … or not. At times I might address other topics that are either directly or indirectly related to the call and contact center industry - such as CRM, speech technologies, VoIP, unified communications, wireless technologies, video, workforce management, headsets, call center furniture, etc. - and how these make life better for all of us … or not. I might also occasionally discuss how technology in general makes life better for all of us … or not. So what makes me qualified to write about call and contact center technology, you might ask? Well, for one thing I’m a journalist with about 15 years experience contributing to various publications.