Microsoft has a sweet $99 deal for a $299 Dell Venue 8 Pro tablet. However, it was only the first 20 at...Full Story »
Microsoft has redesigned its Bing Maps experience for Windows 8.1 and just posted Bing Maps Preview to the Windows Store, which includes...Full Story »
Philippe Khan is one of the tech entrepreneurs and visionaries who really defines the term successful serial entrepreneur and inventor. In the...Full Story »
Microsoft is having a tough time this holiday season - lets face it, Wal-Mart alone sold 1.4 million tablets on Thanksgiving. This...Full Story »
Amazon’s second most popular laptop result when you search for the term and sort by best sellers is the following Samsung Chromebook....Full Story »
webrtc2sip is an open source gateway using WebRTC and SIP to turn your browser into a phone with audio and video calling...Full Story »
Curious to know what features Skype has in the new Xbox One? So am I. With the Xbox One, you get an...Full Story »
TMC's WebRTC Conference & Expo Santa Clara 2013 kicked off yesterday to a great start with some jam-packed sessions. Participants include heavyweights...Full Story »
Check out my Phybridge PoLRE Review, a suite of three products that let you use your existing phone wiring to deploy VoIP...Full Story »
Zangi is an interesting new mobile VoIP player. One of their espoused features is the free roaming which saves on international calls....Full Story »
Cloud-based contact center solutions have been priced fairly uniformly in the past… You pay per seat and feature. You want to add...Full Story »
I thought my readers would enjoy my October Internet Telephony Magazine review of Akkadian Labs Provisioning Manager Express (PME), a powerful provisioning...Full Story »
One of the largest challenges international travelers have is staying connected at affordable and easy-to-understand rates. The last time I was in...Full Story »
Back in 2005, yes, 2005 I wondered when WiFi phones would allow text messaging – I suggested there was an opportunity for...Full Story »
I’d like to thank the many hundreds of you who registered for the call center webinar I moderated today about Amazon’s Mayday...Full Story »
I launched Skype this morning and was greeted with a warning message that caused me some alarm (screenshot above). It appears a...Full Story »
Let me start by saying texting-while-driving is dangerous yet it is something many continue to do. Moreover, government legislators who try to...Full Story »
Titanium, sapphire and calfskin are what you need to make the most expensive phones in the world according to Vertu who should...Full Story »
A new software Asterlook, what they're calling "the CTI Asterisk client for Outlook", was just released allowing you to manage incoming and...Full Story »
Alliance Data Systems, a provider of marketing, loyalty and transaction services, celebrated the opening of its new call center facility in Ennis, Texas, today with a ribbon cutting ceremony that was attended by company and city officials. The new “best in class” facility, which started operating in March, already has 225 employees and the company reportedly plans to hire an additional 355 over the next three to five years. It has reportedly already handled 40,000 calls since it opened just three months ago. The opening of the new call center was a joint effort between Alliance Data and the city of Ennis. During the ceremony, Mayor Russell Thomas and City Manager Steve Howerton were recognized for their efforts in assisting Alliance with the opening of the new center. A report in the online version of the Waxahachie Daily Light doesn’t mention anything about a tax incentive. Officials from Alliance’s top client, Direct Energy, were reportedly also on hand for the celebration.
United Kingdom antitrust regulators today cleared Verint Systems’ $950 million purchase of Witness Systems Inc., citing that the deal will not result in a “substantial lessening of competition within a market or markets” within the UK. Verint is a leading maker of call recording and speech/data analytics solutions, while Witness is a purveyor of workforce management, quality monitoring/recording, back office, IP telephony, customer feedback and eLearning solutions. Verint’s acquisition of Witness officially closed on May 29. Together the two companies offer the broadest portfolio of software solutions for the contact center and enterprise performance market. With more than 2,500 employees spread across 18 countries worldwide, the new company will be among the 30 largest software companies in the world. It will boast more than 5,000 customers in 60 different counties, including many Fortune 100 companies. Earlier today, TMCnet had the opportunity to do a brief phone interview with Ryan Hollenbeck, VP of global marketing for Verint’s new division, Witness Actionable Solutions. He discussed some of the details of the merger and where the combined company is heading from here. “So as of last week we are officially closed and one company, so good news there,” Hollenbeck said enthusiastically.
Hi, I’m Pat and this is my call center blog. It’s all about call and contact center technology and how it makes life better for all of us … or not. At times I might address other topics that are either directly or indirectly related to the call and contact center industry - such as CRM, speech technologies, VoIP, unified communications, wireless technologies, video, workforce management, headsets, call center furniture, etc. - and how these make life better for all of us … or not. I might also occasionally discuss how technology in general makes life better for all of us … or not. So what makes me qualified to write about call and contact center technology, you might ask? Well, for one thing I’m a journalist with about 15 years experience contributing to various publications.