How to Get Your Customers and Employees to Love You

Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

How to Get Your Customers and Employees to Love You

The Cult of the Customer (or is your Team, your staff?) Erik Linask just sent me this invite and I want to pass it on to others.

When: Wednesday December 9, 2009 2:00 pm ET 11:00am PT 
What: 1 Hour Live Webinar with Q&A 
Where: Online 
Cost: Complimentary 

The customer experience has never been more important than it is in today's service environment. Customer service is driven by the customer experience and the people inside a company provide that experience - whatever employees experience on the 'inside' is similar to what customers will experience 'on the outside.' 

In this thought provoking webinar, you will be compelled to ask the following: Is my company in alignment? Does every employee understand the vision? Do our employees love their jobs? 

Discover the concepts, lessons and strategies that will show you how to build a customer service culture that will make your customers and employees 'amazing.' 

Based on the speaker's best-selling book, The Cult of the Customer, you will be introduced to powerful customer service and experience concepts that can help increase: 
Customer loyalty 
Employee morale 
Employee loyalty 
Value to your customers 
Your bottom line 
The value of your brand 

After the presentation, the Webinar will be open for a live Q&A. Be sure to have your questions ready! Sign up now at this clickable link to attend the webinar.

Here's a free white paper.


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