Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

January 2012

You are browsing the archive for January 2012.

Frank Talk on Telecom Fraud with Humbug Labs' Eric Klein

January 25, 2012

Eric Klein, the VP of sales and marketing at Humbug Labs,is the telecom fraud expert that we interviewed in a recent podcast, sponsored by DIDX and AstraQom. He is one of the brilliant presenters scheduled for ITEXPO East 2012, specifically the Asterisk World and Cloud Communications events. Look in the ITEXPO East 2012 visitors' bag for the Humbug Labs free white paper that describes the evolution of telecom fraud. It includes a free trial code of Humbug services.

Much like business issues regarding infringment of intellectual property that I discussed with Mark Terry, companies are not prepared to prevent or to deal with telecom fraud. Most are too embarrassed to ever admit to experts when they suffer either.

Mark Terry, Esq. on Intellectual Property and Telecom Sourcing

January 25, 2012

Embarrassed that your company needs an intellectual property lawyer? 
It is better to be embarrassed and still secure the services of a lawyer in  cases where your company's intellectual property has been infringed upon or where your company has infringed upon another entity's intellectual property.  After less than a twenty minute conversation with Mark Terry, a patent and trademark law attorney, I am convinced that there are thousands in the IP (Internet-Protocol) Communications industry who need to understand their legal rights and responsibilities in this area of law.

Readers are invited to listen to the recording of a conversation with Mark Terry, a recognized expert in patent and trademark law, Mark Terry is regularly featured in publications and journals.

The attorney is a presenter in three panels during ITEXPO East's SUITS conference which is all about .




You People, 3 IP Communications Customer Service No-Nos

January 11, 2012

IP communications and wireless companies are not always a species that give customers what they want, when they want it, and how they want it.

In reality, I think it is probably one of the reasons why maybe as many as * 43% of them do not live past four years in business. So, what are some of the mistakes that companies in our industry make in customer service?

1. No regular training in the best language to use in any given customer service situation.
For example, what do the readers of this blog post think of the phrase, "You people," being used in written or oral communication with customers? Me?




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