"If you're shopping and need information about a specific product, and you can't find a salesperson around, scan the bar code [of the product], and it will identify what product you have and will give you information about that product. If you want more detailed information, you can press the icon. It will launch a video conference between you and a tech center...," explains MERA Software Services’ Michael Dundon during ITEXPO West 2015.
Rehan Allahwala, CEO of Super Technologies, Inc. and inventor of DIDX, jokingly throws in, "Hello, India!"
View the contact center on one video screen. It's all WebRTC-based! Shoppers and retailers, WebRTC customer service is a dream come true.
MERA Software Services works with products of Ericsoon, Tieto, Avaya, Ascom and more. Now, if only more brick and mortar stores would offer free WiFi. This Mera Software Services' video software package demo shows how people enjoy touching the products they want to buy but often enjoy getting more information on their own rather than from a physical salesperson. Well, we just don't want to wait.
MVNOs fit in this picture somehow, right?
Be sure to register for ITEXPO East 2016 now for more exciting opportunities to exhibit your company's products and services, to present white papers, and learn as well as develop business via the Expo and the Conference sessions! It is scheduled January 26 - 28, 2016 in Ft. Lauderdale, Florida.
* Retail Customers Linked with Real-Time Customer Service via Video over Internet In Store
* Stellar ITEXPO East 2016 Exhibitor List