Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Business development

Women in Telecom Thank 360 Networks, Xorcom, AstraQom and DIDX

September 19, 2011

Get the women from your company together with women from other companies, and business development is assured! We prove it at every IP communications event we participate in.

How? There is an informal gathering of some very bright and powerful engineers, marketers, executive officers, business owners, and software developers that meet for breakfast at IP communications and technologies shows such as PTC, ITW, CTIA Wireless, 4GWorld, CommunicAsia, ITCN Asia, and GSMA Mobile World Congress. The most recent was at ITEXPO West 2011 in Austin.

Irv Shapiro and Andy Abramson on Cloud Computing in English and Tagalog

August 9, 2011

Something that happens to me often is the realization that there is something I can do that will help and many of my friends and customers in business at one time. Since I started my new career with Astraqom, one of my favorite projects is business development and marketing for the PinoyKubo, a social network for Filipinos and Filipinas in The Philippines and abroad, but also people who just love the culture and maybe want to learn Tagalog. So ... two young men from Cebu asked me about cloud computing and the first thing I thought of was Andy Abramson talking with Irv Shapiro of IfbyPhone about that topic at an ITEXPO.

 



Outside of Your Box at CommunicAsia with Successful Systems like Joget Workflow

June 13, 2011

Tien Soon. Law is the co-founder of Joget Workflow, an open source workflow managment system that is simple to use, with no license fees, and it supports many of mobile platforms even. He spemcializes in technical consulting. The group started this project about 19 months ago. He and we will be at CommunicAsia 2011 along with Nokia and 100s of exhibitors and 1000s of other types of participants.

Time Warp ... Well, One Hour's Worth

November 7, 2010

Image via Wikipedia

In preparation for international business  teleconferences, as of today November 7, 2010, we will have to ask first; who observes this time saving and who does not? Whereas, we might have been '11 hours apart' in time yesterday; today we are 10 hours apart in 'time.'

Do we need daylight added to afternoon hours? Some Wikipedia contributors state and believe that "the practice has never been criticized."

But it has been criticized.

Verizon Stops Fee to Customers Paying for Service with Credit Cards

October 19, 2010

Bravo, Verizon!

Verizon (NYSE: VZ) apparently realized that if it wants to attract more FiOS subscribers, not to mention keeping its current subscribers happy, it should not charge users $3.50 to pay their bill on line with a credit card.

On its Twitter account, Verizon spokesman Bill Kula says the company is going to "evaluate" the fee.

More at FierceTelecom...

I hope consumers and organizations see more of this from their service providers and vendors. It has always made me cringe when I knew that our company or any other company considers charging its customers for paying them money. I mean ... think about it.







Exercise Ball as Office Chair and DID Testing

October 12, 2010

I was discussing with a friend about different In-Country DID testing services. He recommends Global Telecom Testing.

I remember visiting this industry friend at their HQ about one mile from the Los Angeles airport and was intrigued by his exercise ball as his office chair. I have an exercise ball as my chair that I use sometimes in my office and do a few crunches here and there.

VP of Intellicom Group in Kenya, Willy Aoll

September 30, 2010

Let me introduce you to a friend in VoIP and wireless business in Kenya via his answers to a survey I sent out to many on Linkedin ... Willy Aoll, VP of Intellicom Group.

1) Question: Do you have any experience with using any kind of voice over internet? How about Skype? Any other?

Unresolved Customer Complaints Can Affect the Whole IP Communications Industry

September 7, 2010

How we as IP communications companies deal with customer complaints can make or break our success as well as the "industry's." Many people switching from PSTN or other traditional communications to IP can be immediately turned off by the industry in general with just a few minutes of uppity, rude customer service responses or even worse, ignoring complaints.

Our company has been a member of the USA Better Business Bureau since 2004. We do this openly because we wish to be transparent, effective, satisfying as possible for our customers. We have had many complaints in-house and posted to BBB, but have managed to resolve all with a resulting A+ BBB rating throughout the years.

We're still not satisfied. We have an "I wish" button in the portal of for example, every DIDX member, and we have a presence in social networking sites like Twitter, Facebook, Linkedin, blogs and Techistan where we are often confronted with complaints and issues by customers or competitors.



Well-crafted Tweet on Migrating from Proprietary to Open Source-based PBX

August 24, 2010

Geography Teacher in Past Life, Local Presence in New Life, Romania this Time

August 17, 2010

As a middle school instructor and grant writer for over 15 years, I had the challenging experience of teaching English, gifted studies, Introduction to Foreign Languages, Introduction to Mechanics for Girls, American History, Civics and Geography. 

All were enough to make me where I could not wait to awake each morning to go to work! Geography and Civics were two of my favorites, especially when I used Sim City as the basis, the focal point! So today class, let's talk about Romania. (Is this Charlie Brown's teacher?

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