Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Your IP Communications Biz is Up and Running and Ping! Malware Arrives

August 23, 2010

What to do?

1. Take site offline, and replace with an "under maintenance" page.
2. Work out how the malware got there. The most recent was via an SQL injection vulnerability (HP(?) produce a useful scanner for these); another was down to an unpatched underlying operating system.
3.



Geography Teacher in Past Life, Local Presence in New Life, Romania this Time

August 17, 2010

As a middle school instructor and grant writer for over 15 years, I had the challenging experience of teaching English, gifted studies, Introduction to Foreign Languages, Introduction to Mechanics for Girls, American History, Civics and Geography. 

All were enough to make me where I could not wait to awake each morning to go to work! Geography and Civics were two of my favorites, especially when I used Sim City as the basis, the focal point! So today class, let's talk about Romania. (Is this Charlie Brown's teacher?

Who am I? We should all ask this.

August 17, 2010

So who am I? Let's get this straight, world. I am not a good salesperson. I never was. If I sold anything, it was by accident and because I knew someone really needed what I was wishing they would take.

I am, instead, a good and natural communicator, collaborator, idea person, mentor, trainer, and marketer. 

For example, just this last week, I brought in around nine new wholesale members to www.didx.net because together among me, them, and our DIDX Care Team, we were able to find out "their" needs and were able to help them find what they need using DIDXchange.

Another example ...





Facebook Wall Discussion on iPad, iPhone, ATT, Apple by Users

August 16, 2010

Daily, I thank my Facebook and Linkedin networks as well as those I follow and those who follow me on Twitter. Why? So many reasons, but one of them is the fun blog posts they allow me after I get their permission.

So, here's the latest.

Ron V.: So you have the iPhone I take it? Have you jailbroken it?

Suzanne Bowen: No iPhone yet.





MagicJack not sent yet ... #whatisgoodsocialnetworking collaboration?

August 12, 2010

I didn't receive the MagicJack device yet, but did get the Nettalk new UNO. Waiting to get the MJ gadget first, so I can do a true comparison with videos, pics, charts, and text review mix.

Meanwhile, hey, the last 9 days of July and first 12 of August were FTL. I stopped to breathe for a second today and realized I haven't blogged on here in a while. Let me ask my thousands of wonderful IP communications related industry friends for one small favor.

Do you tweet?



MagicJack versus Nettalk, They Have Zero Competition, Only Each Other

July 22, 2010

Connect with Middle East and Asia News, Partners, and Customers

July 19, 2010

Take advantage of the excellent news sites in the East. We've got the best of the best here in the West like http://www.tmcnet.com ... also RCR Wireless, Fierce, TechCrunch, etc., but what about the other billions of people, services, investors, partners, customers, and other organizations in the East who would love to do business with you. None of these have religious or radical undertones unless you call merging, buy-outs, hiring professionals, and new business development radical?

Some that I recommend:
1. http://teletechwire.com/ for press releases, based in U.A.E and Pakistan.
2.



Type Currency Converter into Google Web Search

July 16, 2010

New Nettalk DUO Device Connects to Router or Computer

July 14, 2010

The DUO carries on the capability of being the only device in the world flexible enough to connect directly to your router's internet connection OR through your computer? 

Techistan reports on it and will soon offer a product review. Nettalk offers unlimited outgoing calls to USA and Canada  at $69.95 the first year including the DUO device. The second year is $29.95 ...

That breaks down to $2.50 per month for free nationwide calling throughout the USA and Canada plus all of our other calling features without monthly phone bills and contracts. 

Why would anyone want to use a "home phone" or a "business phone" that is not a cell phone or on a PBX like this? There are millions.



Ever Wonder What smime.p7s is for?

July 14, 2010

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