Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Execution, Flexibility, Safety, Ease of Use Key to Digital Success - Lessons from Gitex 2016

The etisalat and Nissan Smart Car collaboration, the robot policeman, and James Baresse's presentation on three needs for digital payment system success...

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Are You Managing Hours or Outcomes?

Another consultant is having a trying experience with a client. The client wants to see the consultant in the office more,...

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Whatever Happened to Dialogic Boards?

I stopped wearing Dialogic shirts in airports many many years ago, simply because I often got stopped by people who used our...

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ORBCOMM Looks to Become Complete IoT Solutions Service Provider

One of the topics discussed often among communications service providers is whether they want to be relegated to dumb pipes or they...

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Your Phone Just Ate Your Car Key

Are you ready for your new digital future? It’s a great question to ask as the role your mobile phone plays in...

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Doing Business in a Busy, Blurred Environment

Logging on to LinkedIn these days, I have to remind myself that it is in fact LI and not Facebook. The...

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Wireless Carriers Racing to the Bottom

It had to happen eventually - a price war is taking its toll on telecom equipment providers because their customers won't spend...

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Take a Certificate Back to the Boss from ITEXPO West

September 14, 2010

Ingate Systems, Inc. gathers the brightest minds and experience together at  ITEXPO West Oct. 4-6, 2010 at the Los Angeles Convention Center for the Unified Communications and SIP Trunk Summit. SIP is session initiation protocol, the protocol behind the excitement of UC, which is the new component of the Ingate sessions. 

Steven Johnson, President of Ingate Systems, Inc. states, "Each individual who participates in all the sessions on SIP Trunking ... we'll offer them a certificate of completion that says they are certified by Ingate ... having the knowledge to go back to their company and start implementing SIP Trunking in their company.

Google Search Description of DIDX Adds Humor and New Business

September 9, 2010

When the going gets tough, the tough start laughing. And we've had a time at DIDXchange with the Google listing description of DIDX.

Despite the craziness of this experience while we wait for Google to fix the issue is that it has actually helped us to increase our membership activations of those who wish to buy and resell or sell directly to other wholesale companies... what?

Unresolved Customer Complaints Can Affect the Whole IP Communications Industry

September 7, 2010

How we as IP communications companies deal with customer complaints can make or break our success as well as the "industry's." Many people switching from PSTN or other traditional communications to IP can be immediately turned off by the industry in general with just a few minutes of uppity, rude customer service responses or even worse, ignoring complaints.

Our company has been a member of the USA Better Business Bureau since 2004. We do this openly because we wish to be transparent, effective, satisfying as possible for our customers. We have had many complaints in-house and posted to BBB, but have managed to resolve all with a resulting A+ BBB rating throughout the years.

We're still not satisfied. We have an "I wish" button in the portal of for example, every DIDX member, and we have a presence in social networking sites like Twitter, Facebook, Linkedin, blogs and Techistan where we are often confronted with complaints and issues by customers or competitors.

Special Character for Check Marks, Hex Input

August 27, 2010

Transcripts of Podcast Mistakes Give a Cool View

August 26, 2010

TMC Gives Me Opp to Help Friend Buy Voice and Internet Service While Traveling

August 26, 2010

The Marketing Corporation has a plethora of business-enabling tools and opportunities. One of them is the huge audience of IP communications experts from every nation, the kind who use DIDX, Arbinet, VoipUsersConference, voip-info, Kamailio, Asterisk, freeSWITCH ...

Today I ask for advice for my friend, who is an advertising and marketing entrepreneur from Northwest Florida. Comment here or let me know on Linkedin, Twitter or Facebook.

Copy of his request:

Suzanne...Hey, I know you are an avid traveler. I'm going to Spain and Morocco on biz/pleasure in a few weeks.

Well-crafted Tweet on Migrating from Proprietary to Open Source-based PBX

August 24, 2010

Your IP Communications Biz is Up and Running and Ping! Malware Arrives

August 23, 2010

What to do?

1. Take site offline, and replace with an "under maintenance" page.
2. Work out how the malware got there. The most recent was via an SQL injection vulnerability (HP(?) produce a useful scanner for these); another was down to an unpatched underlying operating system.

Geography Teacher in Past Life, Local Presence in New Life, Romania this Time

August 17, 2010

As a middle school instructor and grant writer for over 15 years, I had the challenging experience of teaching English, gifted studies, Introduction to Foreign Languages, Introduction to Mechanics for Girls, American History, Civics and Geography. 

All were enough to make me where I could not wait to awake each morning to go to work! Geography and Civics were two of my favorites, especially when I used Sim City as the basis, the focal point! So today class, let's talk about Romania. (Is this Charlie Brown's teacher?

Who am I? We should all ask this.

August 17, 2010

So who am I? Let's get this straight, world. I am not a good salesperson. I never was. If I sold anything, it was by accident and because I knew someone really needed what I was wishing they would take.

I am, instead, a good and natural communicator, collaborator, idea person, mentor, trainer, and marketer. 

For example, just this last week, I brought in around nine new wholesale members to because together among me, them, and our DIDX Care Team, we were able to find out "their" needs and were able to help them find what they need using DIDXchange.

Another example ...

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