Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

The New Guard in Telecom: Amazon and Facebook

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting...

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The New Guard in Telecom: Amazon and Facebook

Mobile World Congress, for me, has always been a combination of looking forward towards our future while at the same time reflecting...

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Why TelePacific is Re-Branding

In this podcast, I speak with TelePacific's SVP Ken Bisnoff on why TelePacific is re-branding. The CLEC of old is gone....

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Communications Tech Development = Code + Human Resources > Enter OpenSIPs Summit 2017 Amsterdam

A big difference between a successful communications technology corporation, startup or project and a flop is the development of the solution behind...

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Telecom Tidbits (part # 2450)

Amazon Using Trojan Horse Approach To Go After Smartphone Voice Market. Amazon is agressively pursuing the voice personal assistant market, focusing...

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Telecom Tidbits (#2449)

Telecom is still broken. Ordering a 1GB Internet port in a Lit building has turned from a 2 week turn up...

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Shock! IBM Reverses Telecommuting Policy. Here's Why

It's mind-boggling. It's incredible. The biggest news in tech culture is without question  the reversal by IBM regarding a telecommuting policy which...

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Verizon Stops Fee to Customers Paying for Service with Credit Cards

October 19, 2010

Bravo, Verizon!

Verizon (NYSE: VZ) apparently realized that if it wants to attract more FiOS subscribers, not to mention keeping its current subscribers happy, it should not charge users $3.50 to pay their bill on line with a credit card.

On its Twitter account, Verizon spokesman Bill Kula says the company is going to "evaluate" the fee.

More at FierceTelecom...

I hope consumers and organizations see more of this from their service providers and vendors. It has always made me cringe when I knew that our company or any other company considers charging its customers for paying them money. I mean ... think about it.







Exercise Ball as Office Chair and DID Testing

October 12, 2010

I was discussing with a friend about different In-Country DID testing services. He recommends Global Telecom Testing.

I remember visiting this industry friend at their HQ about one mile from the Los Angeles airport and was intrigued by his exercise ball as his office chair. I have an exercise ball as my chair that I use sometimes in my office and do a few crunches here and there.

You, the VIP, Meet Up at ITEXPO on Peering

October 3, 2010

What serves as the basis of the lightning speed shift to Internet protocol in communications? Which elements, technologies, practices, and standards of providers are a part of this change? What behaviors and needs of users are the drivers? 

Find out at the VIPeering Conference on October 5, 2010 at the Los Angeles, Convention Center during ITEXPO West.

Peering helps us all (providers, smbs, other organizations, and individuals) to stay more effectively in touch and in business with our VIP (very important people.)



Meet with vendors and providers who want to hear your goals and share ways to accomplish them.

DIDX API Has Option to Filter DID that Require Special Docs

September 30, 2010

One of our members on DIDXchange made a wish for ... "if we could add a filter in the method of..."



getAvailableRatedDIDSbyCountryCode





The filter would be to avoid DIDs that require documentation or ID, please see the image attached.

Something like:
NeedDocument:

$NeedDocuments = 0 : All DIDs
$NeedDocuments = 1 : All DIDs with document requirements
$NeedDocuments = 2 : All DIDs with no document requirement

Our answer immediately:
We have made you a new function "getAvailableRatedDIDSbyCountryCodeAndDocs" which is exactly same as getAvailableRatedDIDSbyCountryCode, but with a difference that it has one more argument which is for document requirements.


http://kb.didx.net/tiki-index.php?page=Get+a+list+of+available+DIDs+by+country-area+code+and+document+requirements

The reason for not touching the already existed function is that this function is mostly used among customers and sometimes the change in the function arguments or return fields not acceptable by most API users.

Please test the function and let me know if it works for you well.

(So, we ask DIDX members to test it and let us know.)

*** Some governments requires certain documentation before a DID can be purchased. All DIDX members are required to take it as their responsibility to follow the law. See http://kb.didx.net/tiki-index.php?page=Documents+Requirement

Join the VIPeering Summit at ITEXPO West Oct. 5, 2010 at 9:30 AM.
























VP of Intellicom Group in Kenya, Willy Aoll

September 30, 2010

Let me introduce you to a friend in VoIP and wireless business in Kenya via his answers to a survey I sent out to many on Linkedin ... Willy Aoll, VP of Intellicom Group.

1) Question: Do you have any experience with using any kind of voice over internet? How about Skype? Any other?

Take a Certificate Back to the Boss from ITEXPO West

September 14, 2010

Ingate Systems, Inc. gathers the brightest minds and experience together at  ITEXPO West Oct. 4-6, 2010 at the Los Angeles Convention Center for the Unified Communications and SIP Trunk Summit. SIP is session initiation protocol, the protocol behind the excitement of UC, which is the new component of the Ingate sessions. 

Steven Johnson, President of Ingate Systems, Inc. states, "Each individual who participates in all the sessions on SIP Trunking ... we'll offer them a certificate of completion that says they are certified by Ingate ... having the knowledge to go back to their company and start implementing SIP Trunking in their company.

Google Search Description of DIDX Adds Humor and New Business

September 9, 2010

When the going gets tough, the tough start laughing. And we've had a time at DIDXchange with the Google listing description of DIDX.

Despite the craziness of this experience while we wait for Google to fix the issue is that it has actually helped us to increase our membership activations of those who wish to buy and resell or sell directly to other wholesale companies... what?

Unresolved Customer Complaints Can Affect the Whole IP Communications Industry

September 7, 2010

How we as IP communications companies deal with customer complaints can make or break our success as well as the "industry's." Many people switching from PSTN or other traditional communications to IP can be immediately turned off by the industry in general with just a few minutes of uppity, rude customer service responses or even worse, ignoring complaints.

Our company has been a member of the USA Better Business Bureau since 2004. We do this openly because we wish to be transparent, effective, satisfying as possible for our customers. We have had many complaints in-house and posted to BBB, but have managed to resolve all with a resulting A+ BBB rating throughout the years.

We're still not satisfied. We have an "I wish" button in the portal of for example, every DIDX member, and we have a presence in social networking sites like Twitter, Facebook, Linkedin, blogs and Techistan where we are often confronted with complaints and issues by customers or competitors.



Special Character for Check Marks, Hex Input

August 27, 2010

Transcripts of Podcast Mistakes Give a Cool View

August 26, 2010

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