Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

Full Story »

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

Full Story »

Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

Full Story »

The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

Full Story »

New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

Full Story »

How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

Full Story »

4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

Full Story »

Pros and Cons of an App or Device that Reads My Mind

June 14, 2010

Why doesn't Suzanne Bowen blog more? Here's my answer. I'm in the trenches with 1000s of telecom service providers in over 170 nations working with them to get customers, please them, keep them and perhaps get acquired. I think and dream often of what to blog about, and the only way I could post is if a smart phone or other device had an app that could transcribe my thoughts immediately upon any crazy epiphany I have at any given moment. 

Wouldn't that be great?

Wait, wait, I don't want that!



Canadians Throwing Away Landlines for Skype or Cell Phones

June 2, 2010

Last week, what a surprise to meet so many entrepreneurs and carriers in IP communications in Washington DC like Wendy Swan, COO and cofounder of Neotelis who I took a video interview of, who serves groups in Africa and the Americas mainly with IP communications training. I met Joanne Fox of NYTEX (New York Telecom Exchange) of Montreal and Jennifer Wald of Primus Telecommunications of Canada in Ontario during the *Facebook Women in VoIP breakfast, too. But what I want to talk a bit about is the changes in telephony use by individuals and organizations in Canada.

"About 12 per cent of 1,000 people polled by technology research firm IDC Canada said they had "cut the cord," a four-per-cent increase from the previous survey. Moreover, the number of people thinking about getting rid of their landline saw a "staggering" increase, to 66 per cent from 52 per cent."

About 25% have done this in the USA.



Filling October 2010 with Face to Face Yes I Want to Do Business

May 27, 2010

  October 2010 will be a difficult month. Why? So many conferences and exhibitions that people like you and me want to participate in whether we present on and/or deal with  trends, innovative services, pros and cons, and what next? Or exhibit, sponsor or other. Our company will be at all of the following.

To Potential Suppliers: SMBs in South Florida Attend ITEC Free

May 20, 2010

Are you a small business in Florida, Alabama, or Georgia? Send your decision makers to ITEC June 22, 2010 in Miami, Florida free. All CXOs and decison-making managers can participate free.  But wait, are you a potential supplier for businesses in Florida, Alabama, or Georgia? Consider exhibiting or sponsoring NOW...

Looking for New Clients? How about Hotels?

May 18, 2010

"THE Financial Mail reported, on 23 April, 2010 on three new hotels for the inner city - a 120-room four-star hotel in Marshall Street, near Rissik Street in Johannesburg, opening in May; a 50-room five-star hotel near AAC headquarters and the Standard Bank superblock, which will follow later; and then, next year, a 150-room hotel in the same vicinity.

These are to be branded as Reef Hotels, developed by Isaac Chalumbira and hotelier Gustav Krampe.

The units offer an open plan kitchen design, great finishes, VoIP telephones, internet and DSTV connections and a safe environment via 24 hour security, fingerprint access, street patrollers and a shuttle service into the CBD. Hey, the new stuff in the inner city, even if it is recycled, is offering much, much more than it used to."

What is DSTV? It is digital satellite television. It is MultiChoice's multi-channel digital satellite TV service in Africa. It started up in 1995, the same time as Vocaltec's Internet Phone in Israel. 

In South Africa and neighbouring countries, it broadcasts on Ku band via the Intelsat 7 and 10 satellite (PAS7 and PAS10), which require a small satellite dish. Other countries in the rest of Africa receive broadcasts via both Ku band and C-Band which requires a larger 1.2m dish.







Vintage VoIP 2002: Start a Call Center in South Asia

May 18, 2010

Topic: How to start and operate a successful call center in Pakistan. 

Note by the author Suzanne Lombard: This is an excerpt of the tiny 26 page book written and published by me in 2002 with the goal to inspire people and organizations to study and practice English, use the Internet, voIP, and start a call center or back office in South Asia. 

This version was targeted more to Pakistan. Some of the URLs and information are outdated, but I still get emails, IMs, Facebook wall notes and voip calls from those who have read it and tell me they are somewhere in the process of starting or working with a call center or back office: studying English, getting Internet, using voIP, and putting food on the table at home.

  In the year 2000, major research firms predicted that by 2003 approximately US$60 billion was expected to be spent on call center services worldwide. It's a reality, and how much of that action does Pakistan have? How much does it deserve to have? 

Enter "India Call Center" key words in google.com and get over 200 meaningful results.







The Collaborative Approach to Business is what I told this mobile app provider!

May 17, 2010

In my Linkedin network, a dear industry friend asked me, "How are things working out for you? With the rapidly shrinking VoIP prices, and free everywhere, can you make it happen?"

I responded with my normal long-winded manner:

We never were a rich company, but I think we have been pioneers and have a true entrepreneurial spirt. People say our customer service and marketing is good. They say we need to improve the language on our websites. I need to get a login to edit them because I know what needs to be changed.



Discover the Change in Jeff Pulver's View of Social Media from 2007 to 2010

May 17, 2010

(Be sure to sign up yourself or others who you think should be a part of Jeff's new book. The URL is after the two videos.)

So ... watch the two videos, read the inspiring message from Jeff today about a book he plans to write and decide for yourself. Some of the statements that stand out in the videos to me the most are ...

1.



Pass the Money Around, IP Communications Industry

May 10, 2010

I'm reading * The Worldly Philosophers, The Lives, Times and Ideas of the Great Economic Thinkers for the fifth time. Almost every page has a thought-provoking statement.

Today's ...

Robert L. Heilbroner, American economist and historian of economic thought said, "It is by the process of handing money around --- taking in each other's wash, it has been described --- that the economy is constantly revitalized."

Which Restaurant near Marriot Wardman in DC after Clinton's Speech?

May 7, 2010

Featured Events