Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
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Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
Full Story »Which Restaurant near Marriot Wardman in DC after Clinton's Speech?
May 7, 2010
The opening reception of ITW is 5:30 PM May 23, 2010 Sunday. We'll get to hear President Bill Clinton speak. Euromoney, the group producing ITW this year, is already taking questions for him to answer! After the speech, we're going out to eat near the Marriot Wardman Hotel in DC.
See http://tinyurl.com/restaurantsnearitw2010.
Help us choose which? We need to reserve space. It will be Dutch treat with any kind of food/drink ... just must be fun. Comment here, or tweet back to @suzannebowen ... let us know if you want to join us.
See http://tinyurl.com/restaurantsnearitw2010.
Help us choose which? We need to reserve space. It will be Dutch treat with any kind of food/drink ... just must be fun. Comment here, or tweet back to @suzannebowen ... let us know if you want to join us.
Word Association Led me to 17 Year Old VoIP Singer and Entrepreneur
May 6, 2010Something I enjoy doing ever since I heard Ray Bradbury talk about it on a documentary is word association. This morning, I typed in "art" and "voip" on Google and also Yahoo! search. I clicked on the first item of interest on VoIP-info and found it was actually a spam, nothing to do with VoIP.
Next, I found a 2005 VoIP Monitor article with the title "Aspiring Teen Pop Singer Launches Own VOIP Service." Intriguing!
The article states that in 2005, there were approximately 11,000 + VoIP providers but definitely room for a new kid on the block.
Awesome Announcement Omega Telecom and The Flat Planet Group
April 26, 2010Congratulations to our dear industry friends David Uzan of Omega Telecom and Moshe Maeir of The Flat Planet and a Phone.
The Flat Planet Group, the company who can set up a phone system in a matter of minutes, and an example of this is Yahoo! stores, has announced it closed an agreement to buy Omega Telecom a licensed telecommunications carrier based in Cyprus.
In the past few years The Flat Planet Group acquired several call centers in Cyprus. This helped the company to become familiar with the local telecom market. The kinds of services that The Flat Planet Group was providing include local DID phone numbers in 50 countries with Dynamic Caller ID.
Who's Exhibiting at CommunicAsia in Singapore?
April 23, 2010Who's exhibiting at CommunicAsia June 15-18, 2010 in Singapore?
First, here's where you can reserve a booth at CommunicAsia ... http://www.communicasia.com, and please tell them Suzanne from DIDX sent you so you can get the best deal. Our booth is 4P3-09, near the VIP Lounge where we can take you, the restrooms, cyber kiosk, media centre, one of the main entrances to the exhibition hall and the TV studios.
Books-A-Million CurlUP E-Reader?
April 23, 2010
Don't worry. You didn't miss a launch of a new cool electronic device. I was just imagining last weekend what another e-book reader might look like, so why not Books-A-Million? They gave $500 worth of books to students I taught in the 90s. And ... curlUP just sounds relaxing. BTW, I'm reading The Philosophy of Economics again. Another one I'm reading for the first time is Cheating Death. I fit reading in early in the morning.
Join us in November at Kuala Lumpur GoMobile
April 22, 2010Let me tell you about my friend Rani Wemel. She is one of the movers and shakers over at CommTechAsia with the support of MSC Malaysia in Kuala Lumpur. She is one those spearheading the 3rd GoMobile Event, a mobile lifestyle event that snatches you into the next century! Some of the things you'll get to do:
· GoMobile Conference 2010 ( 9 Nov 2010 )
· MobileWorld Star Awards Celebration Party 2010 ( 10 Nov 2010 )
· GoMobile Expo 2010 ( 12 - 14 Nov 2010 )
The GoMobile Conference had a full house attendance in 2009 with over 30,000. Our company was there along with about a few hundred of the TMCnet community.
Add the DIDX API of Phone Numbers to your Blog
April 16, 2010Joomla, Drupal, WordPress, Weebly, Blogger, Mambo, PHPNuke, Post Nuke, Plone, TYPO3, e107, Open CMS, MODx CMS, XOOPS and Zope! Each has advantages and downers. But for now, good news for DIDX members, partners, bloggers, and more, a WordPress plugin for DIDX.net.
The DIDx.net WordPress Information plugin enables you to get information from didx.net.
Shower April with Some IP Communications Events Please
April 14, 2010
For some reason, March, May and October are slam-packed full in the East and West with IP communications-related conferences; whereas, April, July, August, and December are almost empty. The company who pays me once per month is Super Technologies (a mult-national group with multi-national vendors and customers in the IP communications, social networking, medical and media spaces), and either DIDXchange is a supporting organization sponsor or media partner OR our Techistan is a press/media partner at some the most inspiring conferences in both areas of the world.
So, let me share with you a few in the East during April 2010, a slow month for the West. Believe me, if you have a cell phone or device that lets you insert a SIM card, you'll stay connected more cheaply than in the West.
COMNET'10 and IT EXPO is scheduled April 16-17, 2010 in Karachi, Pakistan at the Usman Institute of Technology. I've been to Pakistan many times and to Usman IT a few times. It's a colorful nation of women in beautiful sparkly shalwar kameez, entrepreneurs on every street, traffic that is somewhat like an ad hoc ballet where everyone seems to know how to move perfectly. The last time I was in Pakistan, I took a train ride from Karachi to Islamabad and visited in between Multan, Rawalpindi, Sialkot, Faisalabad, Peshawar, Lahore and many smaller cities and villages to meet with every wiress/mobile operator and PSTN carrier I could.
So, let me share with you a few in the East during April 2010, a slow month for the West. Believe me, if you have a cell phone or device that lets you insert a SIM card, you'll stay connected more cheaply than in the West.
COMNET'10 and IT EXPO is scheduled April 16-17, 2010 in Karachi, Pakistan at the Usman Institute of Technology. I've been to Pakistan many times and to Usman IT a few times. It's a colorful nation of women in beautiful sparkly shalwar kameez, entrepreneurs on every street, traffic that is somewhat like an ad hoc ballet where everyone seems to know how to move perfectly. The last time I was in Pakistan, I took a train ride from Karachi to Islamabad and visited in between Multan, Rawalpindi, Sialkot, Faisalabad, Peshawar, Lahore and many smaller cities and villages to meet with every wiress/mobile operator and PSTN carrier I could.
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Bring the Best of the West to CommunicAsia Conference: You!
April 13, 2010
Over 4000 businesses and entrepreneurs have registered for CommunicAsia scheduled for June 15-18, 2010: Asia Broadcast Satellite, Accenture, BlackBerry, Comba Telecom, Consistel, Dialogic (also a respected member of the TMC community and sponsor, exhibitor, presenter, innovator at ITEXPO events), Emerson Network, Eutelsat, Harmonic, Huawei, Inmarsat, Intelsat, JDSU, MEASAT, DIDXchange, RAD Data Communications, Samsung Electronics, SES WORLD SKIES, Skype Technologies, ST Teleport, THAICOM, Telekom Malaysia, Yahoo!, ZTE, Techistan.
We're seeing more participation from the Western Hemisphere each year at CommunicAsia and other conferences in the East. More collaborations between the big names as mentioned in the first paragraph and more like your company in the East and West, mean global business triumph!
CommunicAsia is truly one of my favorite IP communications/entertainment/broadcast/ICT event in the East. Last year we gained many new relationships to sponsor other conferences in Asia, new DID phone numbers areas for sale on DIDX, and hundreds of leads of entrepreneurs, inventors, enterprises, technologies to fill our Techistan for years.
Check the Site Map here http://www.mktg-ses.com/Email/CMMA10/index.html and invite others to this pre-networking area and to register and participate as exhibitor, sponsor, or presenter before the deadline.
CommunicAsia advertises in TMC's Internet Telephony magazine, a very smart choice. Will we see any of the TMC team at CommunicAsia this year?
We're seeing more participation from the Western Hemisphere each year at CommunicAsia and other conferences in the East. More collaborations between the big names as mentioned in the first paragraph and more like your company in the East and West, mean global business triumph!
CommunicAsia is truly one of my favorite IP communications/entertainment/broadcast/ICT event in the East. Last year we gained many new relationships to sponsor other conferences in Asia, new DID phone numbers areas for sale on DIDX, and hundreds of leads of entrepreneurs, inventors, enterprises, technologies to fill our Techistan for years.
Check the Site Map here http://www.mktg-ses.com/Email/CMMA10/index.html and invite others to this pre-networking area and to register and participate as exhibitor, sponsor, or presenter before the deadline.
CommunicAsia advertises in TMC's Internet Telephony magazine, a very smart choice. Will we see any of the TMC team at CommunicAsia this year?
