Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Opening up the skies with LTE Air-to-Ground

By: Thierry Sens, Marketing Director Transportation Segment, Alcatel-Lucent

(Note:  Originally posted on Alcatel-Lucent corporate blog)

“Ladies and gentlemen, the fasten seat belt sign has now been turned on. Please ensure your mobile devices are switched off for the full duration of the flight” It is the announcement that many passengers dread as they hurry to finish up one more e-mail, or send one final text or tweet, before the start of a flight and a few hours of absence from the connected world.

But from the end of 2016 this is set to change in Europe. Inmarsat announced on November 20 that it has signed a contract with Alcatel-Lucent to develop Long-Term Evolution (LTE) air-to-ground technology, which will be delivered in partnership with service providers and airlines in 30 European countries. Alcatel-Lucent will supply the ground LTE radio infrastructure, which consists of antennas situated 100 km apart. The system is capable of providing download speeds of up to 75 mbps to planes using 2x15 MHz FDD licenses which Inmarsat owns in the Mobile Satellite Service (MSS) S-band. This makes it not only the world’s fastest airborne broadband service, but a pioneer of future in-flight services for passengers and airline operations.

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IP Communications Solve Problems Faster

December 11, 2009

This is the way to get things done in a digital world. (They used Dim Dim, Qik, and Camstudio.)

CIO: I've asked Graphic Editor to create a banner for the top area of our page last week, but I just noticed that you gave us detailed directions. I have forwarded this to him today.

Will Friendster Trounce Facebook and MySpace?

December 10, 2009

On December 10, 2009, the Wall Street Journal published an article that "Malaysia-based MOL Global Pte. Ltd. has agreed to acquire all of Friendster Inc. ... MOL Global is an affiliate of unlisted MOL AccessPortal Berhad, a company that operates and develops payment systems. MOL's main shareholder is Berjaya Corp. (3395.KU) Chairman Vincent Tan"

Want to hear more?

Friendster aims to make other social networks such as MySpace, Facebook, Hi5, Orkut, and Tagged look like "a day at Grandma's knitting sweaters and doing word searches." It is more about "connecting smiles." 

I have a friend named Iris in Singapore who chatted with me on Google Talk about how much fun she thinks Friendster is.



How to Get Your Customers and Employees to Love You

December 9, 2009

The Cult of the Customer (or is your Team, your staff?) Erik Linask just sent me this invite and I want to pass it on to others.

When: Wednesday December 9, 2009 2:00 pm ET 11:00am PT 
What: 1 Hour Live Webinar with Q&A 
Where: Online 
Cost: Complimentary 

The customer experience has never been more important than it is in today's service environment. Customer service is driven by the customer experience and the people inside a company provide that experience - whatever employees experience on the 'inside' is similar to what customers will experience 'on the outside.' 

In this thought provoking webinar, you will be compelled to ask the following: Is my company in alignment? Does every employee understand the vision? Do our employees love their jobs? 

Discover the concepts, lessons and strategies that will show you how to build a customer service culture that will make your customers and employees 'amazing.' 

Based on the speaker's best-selling book, The Cult of the Customer, you will be introduced to powerful customer service and experience concepts that can help increase: 
Customer loyalty 
Employee morale 
Employee loyalty 
Value to your customers 
Your bottom line 
The value of your brand 

After the presentation, the Webinar will be open for a live Q&A.




















SMBs Get Easy to Understand and Use FreedomIQ IP PBX

November 30, 2009

It's tough to find the right business communications solution these days. Do you go analog, hosted VoIP, IP-PBX, or use a virtual office solution? Plus, once you've figured that out, how do you know which carrier to choose?

Heba Nawar, Woman in VoIP Today

November 27, 2009

Some believe that there is a lack of female business and technical developers in the voice over internet and IP communications industry, but I think it is just that they are quiet. It's my job to find them. Think back to the Facebook group I started in 2008 called Women in VoIP. Next... to share their expertise with you.

Social Networking Members are the Producers, TelecomYou

November 27, 2009

I interviewed Osama Katanani this week on our DIDX podcast channel. (Listen to or download the MP3.) Why? The wealth and variety of telecom experience in his background but also his present professional career which includes: 


Current
Executive Manager, Marketing Branded Resellers at Mobily
CEO of http://www.telecomyou.com
Past
Technical Marketing Asst. Manager at Mobily
System Architect at Zain
Systems Developer at Solutec

Suzanne Bowen

: Welcome to DIDX podcast media channel where we bring you the expertise of IP communications leaders from around the world. I'm your host Suzanne Bowen.








Nigeria Scam? Nigeria Will Wow You

November 25, 2009

Victor Adoga, Manager of the National Numbering Plan for the Nigerian ommunications Commission (like USA's Federal ommunications Commission), was someone I was not expecting to meet at NXTCOMM in 2007 in Las Vegas. We discussed that day the stereotypical depiction of Nigerians as opposed to the reality of innovation, hard work, entrepreneurship, and integrity evident in many.

Victor shared with me once, "I proud and happy being a Nigerian. With the right kind of leadership, given the vast natural and human resources we have, Nigeria has the potential to be great.

Gas is the New Little Guy Gone Big Plus Saudi Arabia VoIP

November 11, 2009

"There is enough natural gas in the United States to supply the country with its energy needs for the next century", said energy advocate T. Boone Pickens.

I surveyed several in my Facebook and Linkedin business networks to get their opinion on this, so check out what some had to say.

PTC's Q & A with Jeannie Diefenderfer, Verizon

November 4, 2009

Q&A with Jeannie Diefenderfer

Jeannie Diefenderfer is Senior Vice President of Global Engineering and Planning for Verizon Business. Please read on to learn more about Jeannie and her participation in PTC'10.

Why are you attending PTC'10?

Verizon (and its predecessor company MCI) has supported and attended the PTC for well over 15 years.

Lleida Spain SMS Mobile Operator, Enters USA Market with Florida

October 27, 2009

Have you heard of Lleida? They are a leader in the new SMS over IP and more services. First, they are the first SMS mobile operator in Spain and a veteran member of GSMA. Second, what made me notice them was an excellent press release about their entry into the USA mobile operator market starting with Florida.

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