Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
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Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
Full Story »Lleida Spain SMS Mobile Operator, Enters USA Market with Florida
October 27, 2009Have you heard of Lleida? They are a leader in the new SMS over IP and more services. First, they are the first SMS mobile operator in Spain and a veteran member of GSMA. Second, what made me notice them was an excellent press release about their entry into the USA mobile operator market starting with Florida.
VoIP and Gaming Make New Friends, Nintendo DSi Next?
October 26, 2009Conference Participants Compete Vietnam Communications 2009
October 19, 2009Arrived in Chicago last night for http://www.supercomm2009.com/didx and immediately realized my Nokia E71 is lost. But now it is found, and the savior will ship it to me today. I'm sitting in the lobby of our hotel which has free WIFI, breakfast, fitness center, and shuttle to CTA station. Browsing Twitter and Facebook, answering email, and noted a new BEST PRACTICE for conferences from KoreaTech.
Why are Early-stage and Start-up R&D Performing Firms Leaving Canada
October 15, 2009H. Douglas Barber and Jeffrey Crelinsten completing white papers that examine Canada's innovation performance and culture. They surveyed 18 early-stage or start-up R&D firms in Canada. Ten were insolvent and the other 8 either merged or sold out with 5 of them profitably.
Apps Like Truphone Reduce Dependence on Transportation?
October 5, 2009My Dad was an airplane mechanic in the U.S. Navy, and when he retired, switched to automobile mechanics. (Somewhere in between he took a break with theology.) We were talking about cars last week in the middle of me making him a guinea pig in testing different mobile voip applications and instant messenger applications with voice on laptop to laptop. This conversation which I meant to record was on Truphone.
Podcasts Let you Market on MP3 Players
October 2, 2009Bending the Needle, Fresh Air, VoIP Users Conference and Geekspeak galvanized me to start podcasting. What a choice! What a garden! What a candy store! Just download to your favorite MP3 player, go for a walk, be entertained and/or educated.
Spoiled on Working Every Other Where I Want
September 28, 2009When one's employee or team (also in my opinion negatively known as staff or human resources) buys into its work and task area assignment, he, she or they can be trusted to work anywhere, any time and in any way. When the boss gives this type of work group access to making suggestions and changes, the company can soar financially. The enthusiasm and drive will be seen by other potential employees, customers, and suppliers. But what is needed to work anywhere, any time and in any way and how?
$24.99/month Vonage Offer Unlimited Calls to 60+ Countries Including India
September 21, 2009No joke! $24.99 per month for Vonage's unlimited calling to 60+ countries with calls to cellular phones excluded, and yes, India and Mexico are included... next step would be to offer phone numbers from the same countries and more:
Argentina
Australia
Austria
Bahamas*
Bahrain
Belgium
Brazil
Brunei*
Bulgaria
Canada*
Chile
China*
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Dominican Republic Estonia
Finland
France
Georgia
Germany
Greece
Guadeloupe
Guam*
Hong Kong*
Hungary
Iceland
India*
Iraq
Ireland
Israel
Italy
Japan
Jordan
Kenya Latvia
Luxembourg
Macedonia, Republic of
Macau*
Malaysia*
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Peru
Poland
Portugal
Puerto Rico*
Romania
Russia
Saipan*
San Marino* Singapore*
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
Thailand*
Turkey
United Kingdom
United States*
U.S. Virgin Islands*
Venezuela
Zambia
VoIP Driving Expectation of HD Voice Standard
September 21, 2009
The new business phone systems, the ones that sit in the clouds called hosted IP PBX and are accessible remotely via smart cellphone, netbook, laptop, desktop or other user-held equipment, are one of the biggest proponents and reason for the popularity and expectation of HD voice quality and wide band audio. In fact, HD voice quality on VoIP results in better than that of cellular or landline traditional service. It is an important factor that is driving TDM to IP migration today.
Which IP PBX companies offer phones that can be configured to use the (wideband) G.722 codec on internal calls? Telephone equipment from Avaya, Cisco, Grandstream, Gigaset, Polycom (the one who brands wideband audio "HD Voice" seen as synonymous with wide band audio), Snom, Aastra, AudioCodes (which brands wideband audio "HDVoIP") and others take advantage of G.722 codec (for wideband audio), as well as even higher-quality audio components.
In fact, many readers have been using wideband audio without realizing it when calling from Skype to Skype on your PC, although making a SkypeOut call to a regular phone number does not. You can tell the difference when I am using Skype to Skype or Skype to PSTN (or VoIP on other platforms with or without HD) on my DIDX podcasts.
Want to experiment with HD Voice yourself?
Which IP PBX companies offer phones that can be configured to use the (wideband) G.722 codec on internal calls? Telephone equipment from Avaya, Cisco, Grandstream, Gigaset, Polycom (the one who brands wideband audio "HD Voice" seen as synonymous with wide band audio), Snom, Aastra, AudioCodes (which brands wideband audio "HDVoIP") and others take advantage of G.722 codec (for wideband audio), as well as even higher-quality audio components.
In fact, many readers have been using wideband audio without realizing it when calling from Skype to Skype on your PC, although making a SkypeOut call to a regular phone number does not. You can tell the difference when I am using Skype to Skype or Skype to PSTN (or VoIP on other platforms with or without HD) on my DIDX podcasts.
Want to experiment with HD Voice yourself?
What Happens when you Connect FreeSWITCH with Skype?
September 21, 2009The regular readers of this blog are used to browsing language that has a marketing flavor. How about a change? Listen and watch Giovanni Maruzzelli share how to connect FreeSWITCH with Skype and the possibilities thereafter. Giovanni has 15 years of IT experience and 10 years' experience as consultant and entrepreneur creating, managing and advising start-up Internet companies; he has also experience as chief technology officer, trainer, lecturer and journalist on Information Technology issues. Watch videos of his presentation at Cluecon 2009 in part 1, part 2, part 3 and part 4.
