Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Experience-Centric

While search slideshare (now LinkedIn slideshare), I saw this slide, which sums up customer expectations as well as a conversation I...

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NFV Vendor Challenges Part 1

We’ve all likely seen the Gartner hype cycle for emerging technologies curve.  I remember many, many years ago when I first saw...

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Clinton's BYOD Phones, E-mail Server May Achieve Bin Laden's Goal

One of Osama Bin Laden’s goals was to assassinate president Obama in order to get Joe Biden promoted to president. Said Bin...

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The Importance of a Software Media Server/Media Resource Broker to Handle Diverse Multimedia Resource Requirements in a VoLTE Network

It would be nice sometimes to live in a bubble where you would only have to deal with what was in...

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CyberFlow Analytics Detects Cybersecurity Breach Anomalies

Security experts agree – there is absolutely no way to ensure your network is 100% safe from cybercriminals – if they really...

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Fiber Play: NTELOS Bought by Shentel

It is all about fiber. Whether it is fiber-to-the-home or fiber lit buildings, the bankers love the word fiber. (I will...

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3D and IPTV with or without Glasses

January 12, 2010

I spied the title of A. Michael Noll's "A 3D TV Bubble is emerging" and frankly, it sent me researching the web and thinking about my own fascination with 3D (or even 4D.

One Sunday late afternoon, I paid to see Avatar by myself. I liked it. I loved the aesthetics of the scenery, backgrounds, living creatures and the interesting appearances of the avatars. I thought the movie itself was predictable. I would rather watch the Matrix series or even Cloudy with a Chance of Meatballs again and learn something new than to watch Avatar again.

The author of the article in my email stated that Sony seemed to be betting its future on 3D at the CES show.



Oh but T.38 Just Isn't Reliable!

December 28, 2009

My company works with thousands of IP communications companies, CLECs, incumbents, wireless operators and entrepreneurs from as many as 170 nations right now through our DIDX and Techistan services. Today I was able to peek at another interesting experiment with fax over IP. 

From a voip solution developer in the industry who helps DIDX buyers implement the DIDX API: "We just sent a 23 page fax, sent from a Comcast
landline to a Canadian number, received in one of our new wholesale client's servers through PRI.


Then we sent to a secondary PBX where the WebGUI is, via IAX.

Those are some of the area codes that a new DIDX seller will have available.

Meet Seawolf Technologies ITEXPO Booth 524

December 28, 2009

The happening event and place in time is INTERNET TELEPHONY Conference and EXPO - January 21st - 22nd in Miami Beach.
 
I hope to highlight a different company every few days who will be exhibiting, presenting or sponsoring. Seawolf Technologies is my choice today. I met Margaret Morrissey, their Director of Sales and Marketing a few years ago, always I'm impressed with her sincere focus on her clients and their success. They will be at booth 524! 
 
Seawolf Technologies can get you into the lucrative VoIP phone business with a turnkey solution with your own brand name and style. At their booth, you will be able to participate in a demo of XRainbow, their SIP based Softswitch offering with a total billing management system.



Mobile and Wireless to Take over IP Communications

December 16, 2009

Maybe not, but ...

On November 3, 2008

, I noted that out of five of my best girl friends, three had gotten rid of their landline phones. One was using Verizon on a Blackberry Curve. One was using T-Mobile. Another AT&T on a Nokia E61i like I was.

IP Communications Companies Looking for Project Manager?

December 16, 2009

We have some very talented people in Northwest Florida, and Sarah Cook is one of them. She recently sent me this message with her resume, and hmm... yes, it is a bit un-orthodox but sometimes I am known for that... but I'm going to share her resume with you in the hopes that she will be hired!

IP Communications Solve Problems Faster

December 11, 2009

This is the way to get things done in a digital world. (They used Dim Dim, Qik, and Camstudio.)

CIO: I've asked Graphic Editor to create a banner for the top area of our page last week, but I just noticed that you gave us detailed directions. I have forwarded this to him today.

Will Friendster Trounce Facebook and MySpace?

December 10, 2009

On December 10, 2009, the Wall Street Journal published an article that "Malaysia-based MOL Global Pte. Ltd. has agreed to acquire all of Friendster Inc. ... MOL Global is an affiliate of unlisted MOL AccessPortal Berhad, a company that operates and develops payment systems. MOL's main shareholder is Berjaya Corp. (3395.KU) Chairman Vincent Tan"

Want to hear more?

Friendster aims to make other social networks such as MySpace, Facebook, Hi5, Orkut, and Tagged look like "a day at Grandma's knitting sweaters and doing word searches." It is more about "connecting smiles." 

I have a friend named Iris in Singapore who chatted with me on Google Talk about how much fun she thinks Friendster is.



How to Get Your Customers and Employees to Love You

December 9, 2009

The Cult of the Customer (or is your Team, your staff?) Erik Linask just sent me this invite and I want to pass it on to others.

When: Wednesday December 9, 2009 2:00 pm ET 11:00am PT 
What: 1 Hour Live Webinar with Q&A 
Where: Online 
Cost: Complimentary 

The customer experience has never been more important than it is in today's service environment. Customer service is driven by the customer experience and the people inside a company provide that experience - whatever employees experience on the 'inside' is similar to what customers will experience 'on the outside.' 

In this thought provoking webinar, you will be compelled to ask the following: Is my company in alignment? Does every employee understand the vision? Do our employees love their jobs? 

Discover the concepts, lessons and strategies that will show you how to build a customer service culture that will make your customers and employees 'amazing.' 

Based on the speaker's best-selling book, The Cult of the Customer, you will be introduced to powerful customer service and experience concepts that can help increase: 
Customer loyalty 
Employee morale 
Employee loyalty 
Value to your customers 
Your bottom line 
The value of your brand 

After the presentation, the Webinar will be open for a live Q&A.




















SMBs Get Easy to Understand and Use FreedomIQ IP PBX

November 30, 2009

It's tough to find the right business communications solution these days. Do you go analog, hosted VoIP, IP-PBX, or use a virtual office solution? Plus, once you've figured that out, how do you know which carrier to choose?

Heba Nawar, Woman in VoIP Today

November 27, 2009

Some believe that there is a lack of female business and technical developers in the voice over internet and IP communications industry, but I think it is just that they are quiet. It's my job to find them. Think back to the Facebook group I started in 2008 called Women in VoIP. Next... to share their expertise with you.

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