Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
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CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »Paetec, a Great Company to Work with, Hiring New Channel Chief
September 16, 2009
Paetec* is a CLEC, but they are different. They are extremely diversified in what they have to offer SMBs and resellers: check one of the most recent TMC Internet Telephony magazines. Listen to their CEO Arunas Chesonis on video being interviewed by the Telecom Association. Paetec was voted as one of the best places to work in New York. They are now hiring a new Channel Chief. Read Phone Plus for more information.
One personal point... all our company's experience with Paetec has been excellent. From Debbie Grasso to John Nishimoto to many others in the company, we have always been treated with respect and in a collaboratively positive manner. Thanks, Paetec!
One personal point... all our company's experience with Paetec has been excellent. From Debbie Grasso to John Nishimoto to many others in the company, we have always been treated with respect and in a collaboratively positive manner. Thanks, Paetec!
Want to Get into the VoIP Industry? Try Temporary Job
September 14, 2009
In between jobs and/or are an entrepreneur and feel stuck? Try keeping tabs on temporary job services such as on VoIP Monitor for jobs in IP communications, Simply Hired, and GigaOM. Many are with large companies such as Raytheon, Volt Information, Cisco, Mirrant, Sapphire Technologies, and Expedia.
I'll never forget a sort of mid-life crisis I had between my English teaching years and starting a VoIP company in 1999. I was working both for about three years, very difficult while keeping homelife happy as possible same time.
I left teaching and signed up with Kelly Services where I worked during the day with temporary jobs that involved web editing, media intranet libraries, attorney assisting, John Deere factory inventory, CLEC order fulfillment, and even database work with hunting club and forest foliage for International Paper. This way I was able to work fulltime with our startup while getting the income needed from K.S.
I'm not sharing anything new under the sun, but simply wanted to remind readers who have lost their jobs, have had hours cut back or just want to go in a new direction...
I'll never forget a sort of mid-life crisis I had between my English teaching years and starting a VoIP company in 1999. I was working both for about three years, very difficult while keeping homelife happy as possible same time.
I left teaching and signed up with Kelly Services where I worked during the day with temporary jobs that involved web editing, media intranet libraries, attorney assisting, John Deere factory inventory, CLEC order fulfillment, and even database work with hunting club and forest foliage for International Paper. This way I was able to work fulltime with our startup while getting the income needed from K.S.
I'm not sharing anything new under the sun, but simply wanted to remind readers who have lost their jobs, have had hours cut back or just want to go in a new direction...
Popularity of Africa for Local Presence and Outsourcing
September 14, 2009
Just read an email newsletter from Inveneo, the organization that has since 2006, with their Certified ICT Partners have delivered solutions to more than 300 communities in 23 countries, primarily in sub-Saharan Africa, but now also in Nepal, and Bangladesh. There are now 48 Inveneo Certified ICT Partners in 16 countries. Inveneo and their partners have brought access to life-changing ICTs to more than 800,000 people in rural and underserved areas of the developing world. That is an item to brag about.
Africa is getting popular.
Africa is getting popular.
Highly Recommend ITEXPO West and SUPERCOMM
August 28, 2009Both conferences attract a huge and robust mix of professionals, developers, early adopters, SMEs, voip companies, anything over IP companies, and more which results in exciting discussions and new innovations. When a conference only concentrates on one type of participant, the results will be the same as always.
I'll be at ITEXPO West Sept. 1-3, 2009 in L.A. If you haven't signed up, do it now. Stay in the Westin Bonaventura right near the conference center or the Stay Hostel about a mile away, whatever is your budget.
Save time in your calendar also to attend SUPERCOMM in Chicago, IL, scheduled Oct. 21-23, 2009.
But consider exhibiting at both shows each year.
A Women, a Latino, a Successful VoIP Businesswoman
August 26, 2009I can't help but repeat in my mind over and over Ilene Adler's references to male chauvinism or mistreatment of women, "We have to make it happen, take action, make waves, collaborate, pitch the best people to the world whether they are men or women."
Exactly! Rather than nag, complain and cause drama, I believe in action, rational action that will innovate new empowering possibilities for everyone. So, who did I have the joy of conversation with next on DIDX podcasts? Ludymar Reveron, sales manager for IPsmarx.
IPsmarx's New Enhanced Direct DID Solution Version VI
August 26, 2009Have you heard? IPsmarx Technology, oh yes, they know that we may be calling each other in the future via our DNA number, our real name, telepathy, SIP address only, or some other method of identification of the one you want to call and be called by. For now, the company is doing something very interesting!
They offer an Enhanced Direct DID Solution Version VI which allows service providers to deliver to their customers with an affordable medium through which they can make international calls. Through this solution, calls are routed through a landline phone or cell phone eliminating the need for your customers to have internet access or an IP phone.
What's wrong with that? It's convenient.
Interview VoIP Historians, Haider on Aplio and Net2Phone
August 24, 2009
Remember Aplio and Net2phone? Immerse yourself in Internet telephony history with Haider Ali. Rehan Allahwala (inventor of DIDX and Virtual Phone Line) and I (vice president of Super Technologies and DIDX) interviewed Haider who is a house-hold name in technology in the Middle East and Pakistan. We took advantage of the press room at CommunicAsia in Singapore 2009 where we were media partner. The video interview is on Youtube.
Back in the mid '90s, early technology adopters, both technically savvy and not, became interested in internet telephony. (I was one where I used Vocaltec's Internet Phone in my 8th grade middle school English classroom to augment reading, writing, and speaking in standard English.)
Haider Ali had a friend who told him about Net2phone, to make calls over the Internet cheap, like 30 cents per minutes, Haider went to New York to meet Jordan Katz about this.
Back in the mid '90s, early technology adopters, both technically savvy and not, became interested in internet telephony. (I was one where I used Vocaltec's Internet Phone in my 8th grade middle school English classroom to augment reading, writing, and speaking in standard English.)
Haider Ali had a friend who told him about Net2phone, to make calls over the Internet cheap, like 30 cents per minutes, Haider went to New York to meet Jordan Katz about this.
David Moodley of Infineon Shares 7 Myths about VoIP
August 21, 2009
Check Dataweek in South Africa for the article. Myths he debunks:
1. VoIP voice quality is substandard
2. More bandwidth automatically means better voice quality
3. VoIP does not pay for itself
4. VoIP too energy-hungry
5. VoIP phones are not yet truly interoperable
6. VoIP is full of security loopholes
7. VoIP is only for techies and freaks!
South Africa DID are available on Tollfreeforwarding, DIDX, VoipSwitch, Gizmo5 to name a few.
1. VoIP voice quality is substandard
2. More bandwidth automatically means better voice quality
3. VoIP does not pay for itself
4. VoIP too energy-hungry
5. VoIP phones are not yet truly interoperable
6. VoIP is full of security loopholes
7. VoIP is only for techies and freaks!
South Africa DID are available on Tollfreeforwarding, DIDX, VoipSwitch, Gizmo5 to name a few.
Mosaic Hotel Beverly Hills May Soon Have DID from up to 60 Countries
August 21, 2009
The award-winning hotel's guestrooms come with Cisco hospitality telecom solution, including two line VOIP phones with color touch screens, direct inward dial numbers, complimentary DSL and wireless service. "The entire system is run through new Cat VI cabling, providing the clearest quality sound and fastest internet speeds. Each room is also equipped with Bose stereo systems and 37" HD flat-panel LCD monitors with tele-adapters allowing guests to plug in and play their own personal music, movies or television shows off of their MP3 devices or laptops."
Direct inward dial phone numbers could be available soon from as many as 60 countries. Read more on Pr.com.
Direct inward dial phone numbers could be available soon from as many as 60 countries. Read more on Pr.com.
