Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
37 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Genesys Bought Altocloud Because AI is the Future

Genesys has completed the acquisition of privately-held Altocloud Ltd., a cloud-based customer journey analytics provider founded and led by CEO Barry O'Sullivan.We...

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The Rise (Again, and again, and again) of Edge Computing

Where computing power resides is like a sin wave.  Just ebbs and flows from being centralized to being on the edge.  When...

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WWIII: Fight Between BigTech AI, Regulators and Lawyers is Coming

The EU's GPDR or allows General Data Protection Regulation which goes into effect next year includes a right to an explanation of decisions...

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EU GPDR Devastating to AI

Very important guest blog post originally found on Techzone360.Last September, a U.K. House of Commons committee concluded that it is too soon to regulate...

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Where is the Money in Communications Platform as a Service

How can today's wholesale carriers, operators and service providers meet the needs of those hanging on to PSTN and such while at...

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Where your UC solution should be is not the same for every business

There are quite a few debates about where a business Unified Communication solution should physically be located.  Should it be customer premise...

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CafeX Sees Call Center Converging with CRM

CafeX EVP Sajeel Hussain sees a convergence between the CRM space and contact centers and he's in a great position to know...

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Cluecon Sponsor YTel CEO & CTO: How Voice Providers Can Leverage AI & IOT

August 1, 2017

The best conferences and exhibitions are the ones in which we have had the chance to get to know some of people and companies, in advance, that will participate. Ytel is a Cluecon 2017 sponsor. The company recently sponsored the Million Dollar Shootout at charity golf tournament to benefit Anaheim-based charity, Caterina's Club. They were recently awarded Category Leader for X5 Cloud Contact Center by GetApp. I interviewed their CEO Nick Newsom and CTO/CIO Matt Grofsky to share more about them with you.

Nick Newsom, CEO
Nick has been involved in phone technology for over 20 years. From his early days as a ham radio operator, Nick founded Ytel to give small and medium size businesses access to call center and communications software normally reserved for large corporations.

OrecX on Call Recording Essential for Customer Service and Liability Purposes

July 27, 2017

OrecX is a go-to for screen recording, cloud recording, open source recording, and quality monitoring reliability and innovation. Bruce Kaskey, an OrecX co-founder, has over 28 years of experience in technology product management, sales and marketing. Prior to OrecX, Bruce worked at Stevens Communications and Eastman Kodak. OrecX is a sponsor for and Bruce is a speaker for scheduled for August 7 - 10, 2017 in Chicago, a conference filled with hands-on workshops, coding and hackathon games, night-time parties, presentations and panel discussions.

You'll know exactly who Bruce Kaskey is and a little about him and OrecX after our short interview.

Meet Saúl Ibarra Corretgé Who Will Present Multi-party Video Conferencing and Novel Way Bring it to the SIP World

April 29, 2017

Have you met Saúl Ibarra Corretgé? My first interaction with him online was when he "liked" my tweet I replied to his Twitter profile @saghul post: "Brian West summarized it well during a Cluecon talk: we in the communications industry don't communicate very well." BTW, Brian is a pretty wise guy, in a good way, and so is Saúl. Saúl is presenting "Jitsi, Open Source Conferencing" Day 1 of OpenSIPS Summit May 2, 2017 in Amsterdam. I'll be near front row ready to learn. 

Telnyx Dave Casem Interview - Democratizing the PSTN, Be Your Own Carrier

April 27, 2017

Telnyx is a key sponsor for OpenSIPs Summit May 2-5 in Amsterdam. I remember what a great job Telnyx did in its sponsorship for Cluecon and ITEXPO. Their business strategy comes across as uncontrived, focused and interesting. 

David Casem, their CEO and Co-Founder, shares insight on industry buzz terms like BYOC and UCaaS for 2017, how Telnyx fits in, what their Mission Control Panel and API enables, what is important in regards to SIP trunking and direct inward dialing, and how they make decisions in regards to which events like ITEXPO and OpenSIPs Summit to participate.

First Hackproof Wi-Fi, then Grab Some IP Communications

April 20, 2017

While most of TMCnet blog readers want to monetize IP communications, most of the world just wants to be able to use IP communications. It's less expensive than traditional telephony and sometimes free. Problem one can be not having access to network, bandwidth, and Internet service provision in general, or maybe the local ISP offers poor quality network. Problem two can be keeping that network hack-proof.

Having residential and business hackproof can be pretty crucial.

Communications Tech Development = Code + Human Resources > Enter OpenSIPs Summit 2017 Amsterdam

March 22, 2017

A big difference between a successful communications technology corporation, startup or project and a flop is the development of the solution behind it all. Development = code + human resources. Trust, experience and knowledge are the three must-haves in rolling out new products and services that customers, user members, and investors love. OpenSIPs offers all three to assist you with your current human resources or to hire new and the code that works, that adds new and improved features as innovative developers provide.

Like a Room without a Roof, Women in IP Communications

February 14, 2017



Pictured left to right and top down are some faces in VoIP: Yana Stamcheva, senior software developer at Atlassian; Jennifer Hashimoto, senior implementation manager at Caztel Communications; Kathleen King, public relations at FreeSWITCH; Celeste Mangani of Celeste Mangani of QXIP and HOMER; Mira Georgieva, president of Zoiper: not pictured but well-known in VoIP is Allison Smith, the VoiceGal!

A lot has changed since 1995 when I first tried Vocaltec's Internet Phone in the classroom full of 8th grade students. I was their English teacher. Four years later, I was putting in 15 hour work days with a VoIP startup called Super Technologies, Inc. with low cost or even free calling via something called Super Phone, very popular in India. 

Inspired and encouraged by people like Jeff Pulver, Rich Tehrani, Rehan Allahwala, (the other Super Technologies, Inc. and later DIDX co-founder), Jagdish Loganathan, Arslaan Ikram, Melinda and Herman Dewitt ...

The DID is Dead and T-Mobile Revived It

February 8, 2017

The DID is dead? T-Mobile proves your phone number, your digits, your DID (direct inward dialing) are a hot commodity! Move over webRTC, IoT and big data. The traditional contact form is still around.

Why you would give up the chance to strut around in Middle Earth Barbie wear? Allison Smith asks.

November 23, 2016

#Thankful! What for? Being able to speak...well, not as well as Allison Smith. Being able to design software and apps with code, not as well as Mark Spencer or Floris de Vries.

If Your Employees Are Going to Watch Video Anyway, They Might as Well Be Watching Your Video

October 29, 2016

When was the last time that you read a memo and said to yourself, “Wow, that was a really great memo”?

Our inboxes are straining and the number of channels competing for our attention just seems to increase all the time. Which creates kind of an odd dilemma for internal communications staff—by rights, the stuff they have to say should have a massive impact on the company, but realistically, it’s all too easy to ignore.

Which is why I find it interesting that an increasing number of organizations seem to be turning to streaming video as a way of getting their own employees’ attention. It makes a certain amount of sense. I’d make a reference to the increasing number of Millennials in the workforce, but let’s be honest—we all like video.

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