Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Least Cost Routing Made Simpler and Less Secretive

May 2, 2013

Talk to anyone involved in voice over Internet or any type of telecommunications, and the terms "termination," "routes," "minutes," and "LCR" always creep in, but like the verb "creep," it traditionally seems so secretive. I have often laughed as I ask, why is it that all these face shots of beautiful young women fill Yahoo! forums, Google hangouts and Facebook pages talking about grey and white routes such as "BD PURE CLI => 0.0317$ / 2.22tk,"INDIA Gray.................. 0.0102," or "SELLING CHEAP 2126 MOROCCO AND 53 CUBA?" How do we make a choice in what seems like a totally cryptic wholesale telecom business space? Abe Haim may know.

A telecommunications veteran recommended that I interview Abe Haim, the Director of LCR Solutions, who is an expert at LCR and has been interviewed already by VoIP Users Conference.

Hipsters' Love Hate Relationship with Technology, Maybe

April 27, 2013

Obsessed with a desire to avoid the chaotic, social technical life of modern society, hipsters find themselves in the state of "maybe" that Carly Rae Jepsen is famous for, but instead of about a lost love, it is about technology and the relationship of people with technology.

Hipsters ride fixed-gear bikes, shoot pictures with Polaroid SX-70s, swear by Craigslist, use Viber or Vippie to talk (not Skype) with a faux analog handset plugged into a cell phone, and wear flannel shirts and kitschy cable knit sweaters from the local thrift store or Aeropostal (shh). They exude the age old inner conflict in the hearts of woman and mankind between the group and the individual, but favoring the individual. To opt out or to embrace?

What if All VoIP Carriers Were Connected Transparate Style?

April 16, 2013

"What if every carrier could be in direct contact with all other carriers on this planet? Sounds like a big idea ... like what do we mean by that? I mean virtually connected via rates and targets?" Eugene Nedbailo asks at the beginning of our audio interview with him about Transparate.

What Do you Call a Non Toll Free DID or Phone Number?

April 12, 2013

One of my favorite online locations to collaborate is in my own Facebook   network. It is filled with providers, developers, reviewers, early adopters and other users of IP communications, Internet security, social media, healthcare, exercise and nutrition, and more. Recently I asked this question, "s there a specific name for telephone numbers or virtual phone numbers that are not toll free besides DID, DDI, IDD and non toll free? My mind draws a blank as I am working with a team on a new Wikipedia page."

Answers came from telecommunications, open source telephony, and voice over Internet users, providers, developers, engineers, and marketing persons.

Dotcom-Monitor VP Brad Canham on Website Monitoring Technology and Education

March 1, 2013

Web application monitoring, website monitoring for website and Internet performance improvement are important for customer retention, sales, trust, and respect. Visit a website that is down, that is slow, or that is not working like it should and you go to the competitor whose website is up and working great. Dotcom-Monitor's VP Brad Canhan answered questions posed by DIDXchange telecommunications and mobile service provider members, in general about Internet performance, but in specific about proactive Internet performance improvement and also what can go wrong such as hiring new, inexperienced services. We discussed what customers feel and see while participating in business on the internet as well as the technical stuff in the background such as routing and access problems and remote traceroute.

White Label Cool Mobile Voice Video IM App Vippie

February 12, 2013

Vippie mobile dialer created more than a stir at ITEXPO East 2013, and now, those who can make it to Barcelona for GSMA World Mobile Congress ... can be a part of the action again. Some may think that I am such a blatant marketer or marketeer, but when I find any app, service, or product that is useful, life-enhancing, and lucrative, I am there sharing what the team behind it ... has to say.

GoAnimate your Social Media Message, I Did for ITEXPO

January 29, 2013

AudioCodes' Alan Percy on SIP and Unified Communications

January 29, 2013


"Folks say, 'I've got a SIP-based contact center, and I've got a SIP-based PBX. They are both SIP, so they should just be able to plug right into each other."

 

Right? But AudioCodes' Alan Percy says, "The answer is often 'No.' Behind all that ... the SIP specification is a product of IETF which is the Internet Engineering Task Force.

Sharing Experience with First Computer Purchase

January 15, 2013

My freshman year Introduction to Computers class professor told me I had no future in computers and not to take the class again. I was depressed for several weeks. Then, I saved up until I could buy my own computer. I bought a Tandy 1000 HX which had a 3.5" floppy instead of a 5.25" one.

Need Eight Arms to See Social Media ROI nbm

December 17, 2012

What keeps so many companies from using social media? The boss asks important questions, "Where’s the ROI of social media? Why should I gamble my marketing team's time? How do we make the most out of the world's vast volume of digital data in the area of social media?" 

 

Oktopost, a hot, new social media marketing platform for business looks like it fits the "effective use of social media" bill.
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