Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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A Caring BBC Wants to See Connected Cars as Simple as Possible

June 7, 2013

The past 30 days of podcasting with M2M experts have been enlightening and educational in the specific area of the Connected Car. The most recent was with Mark Friend, Controller at BBC Radio & Music Multiplatform. He leads the interactive services for the British Broadcasting Corporation's radio networks and music output across digital radio, desktop, TV and mobile platforms. The digital radio strategies and services include listen again, the iPlayer Radio app, visual live radio, podcasts, social media, hybrid radio, archive, major music events and text and data services.

Mark Friend was previously the BBC’s Controller of Strategy where he led the Charter settlement in 2005 and developed the BBC’s new services vision which underpinned it. Before joining the BBC, Mark spent several years launching and running new businesses at ITN (Independent Television News, a news and content provider with headquarters in the United Kingdom) and ...

Machina Research Matt Hatton Says Generation X or Y Expect to Be Connected

June 3, 2013

Machina Research Director Matt Hatton and I talked about Connected Cars as a vertical sector of M2M (Machine to Machine). The DIDX-sponsored Machina Research audio podcast is available for listening. Mr. Hatton explained who the Connected Cars "players" are such auto manufacturers and the companies that make the hardware and software that reside on the vehicles. Machina Research talks with those companies and also with the companies who provide advice to companies that actually provide the networks (mobile operators).

The following is a transcript of our conversation beginning with my request for Matt Hatton to give us his thoughts on current Connected Cars industry trends and what kinds of cool concepts and experiences we might expect in the future.



Suzanne Bowen:
So, now it's clear what Machina Research does and who they work with.



Connected Car TNO's Yes on Commercial Productivity and Safety, No to Traffic Jams and Emissions

May 29, 2013

TNO Managing Director of TNO Transport and Mobility Leo Kusters talks about connected cars and TNO's notable work in the M2M automotive technology industry. TNO has been involved in connected car research for over 20 years, making it a pioneer and well-informed expert. Some of the latest projects are aimed at reducing traffic jams and emissions and increasing productive and enabling commercial applications.

He shares on DIDX podcast of his insights on current industry trends in traffic management and such.

Connected Cars Give us Value Items: Stories and Time

May 29, 2013


Time is a precious gift, and the connected car can give that gift back to us. We spend hours of our lives waiting in queues at the grocery, in traffic jams, on long trips, at the doctor's office and waiting for the big game to begin. A story, a documentary, a technology phenomenom, sound business advice or comedy can fill our ears and hearts while even our eyes are busy. Audible Inc.'s CTO and Chief Scientist Gary Story says the most popular use case for audiobooks is listening in the car.

From Powerpuff Mechanics to a Connected Cars Future

May 6, 2013

Thanks to Connected Cars 2013, we share the first of a series of audio podcast interviews with connected vehicle experts. Andrea Sroczynski, Telenor Connexion's Head of Region Germany / Head of Global Automotive Sales discusses her IT, telematics, and automobile dealership background, positive outlook as a women involved in M2M, and her company's role in the Connected Cars industry and the possibilities of M2M (machine to machine) with connected vehicles. The Connected Cars13 conference, which is co-located with LTE World Summit June 25 - 26, 2013 in Amsterdam, includes speakers from automotive OEMs such as Lamborghini's Mirdo Buzzoni and from the Connected Car ecosystem such as Telenor Connexion's Ms. Sroczynski and Audible's Guy Story.

As an aside I asked for Andrea's insight on being one of the few women involved in top level connected automobile career position in a positive way and says, "It is not normal that I am a lady in this industry.

Least Cost Routing Made Simpler and Less Secretive

May 2, 2013

Talk to anyone involved in voice over Internet or any type of telecommunications, and the terms "termination," "routes," "minutes," and "LCR" always creep in, but like the verb "creep," it traditionally seems so secretive. I have often laughed as I ask, why is it that all these face shots of beautiful young women fill Yahoo! forums, Google hangouts and Facebook pages talking about grey and white routes such as "BD PURE CLI => 0.0317$ / 2.22tk,"INDIA Gray.................. 0.0102," or "SELLING CHEAP 2126 MOROCCO AND 53 CUBA?" How do we make a choice in what seems like a totally cryptic wholesale telecom business space? Abe Haim may know.

A telecommunications veteran recommended that I interview Abe Haim, the Director of LCR Solutions, who is an expert at LCR and has been interviewed already by VoIP Users Conference.

Hipsters' Love Hate Relationship with Technology, Maybe

April 27, 2013

Obsessed with a desire to avoid the chaotic, social technical life of modern society, hipsters find themselves in the state of "maybe" that Carly Rae Jepsen is famous for, but instead of about a lost love, it is about technology and the relationship of people with technology.

Hipsters ride fixed-gear bikes, shoot pictures with Polaroid SX-70s, swear by Craigslist, use Viber or Vippie to talk (not Skype) with a faux analog handset plugged into a cell phone, and wear flannel shirts and kitschy cable knit sweaters from the local thrift store or Aeropostal (shh). They exude the age old inner conflict in the hearts of woman and mankind between the group and the individual, but favoring the individual. To opt out or to embrace?

What if All VoIP Carriers Were Connected Transparate Style?

April 16, 2013

"What if every carrier could be in direct contact with all other carriers on this planet? Sounds like a big idea ... like what do we mean by that? I mean virtually connected via rates and targets?" Eugene Nedbailo asks at the beginning of our audio interview with him about Transparate.

What Do you Call a Non Toll Free DID or Phone Number?

April 12, 2013

One of my favorite online locations to collaborate is in my own Facebook   network. It is filled with providers, developers, reviewers, early adopters and other users of IP communications, Internet security, social media, healthcare, exercise and nutrition, and more. Recently I asked this question, "s there a specific name for telephone numbers or virtual phone numbers that are not toll free besides DID, DDI, IDD and non toll free? My mind draws a blank as I am working with a team on a new Wikipedia page."

Answers came from telecommunications, open source telephony, and voice over Internet users, providers, developers, engineers, and marketing persons.

Dotcom-Monitor VP Brad Canham on Website Monitoring Technology and Education

March 1, 2013

Web application monitoring, website monitoring for website and Internet performance improvement are important for customer retention, sales, trust, and respect. Visit a website that is down, that is slow, or that is not working like it should and you go to the competitor whose website is up and working great. Dotcom-Monitor's VP Brad Canhan answered questions posed by DIDXchange telecommunications and mobile service provider members, in general about Internet performance, but in specific about proactive Internet performance improvement and also what can go wrong such as hiring new, inexperienced services. We discussed what customers feel and see while participating in business on the internet as well as the technical stuff in the background such as routing and access problems and remote traceroute.

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