Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

WebRTC MCU Architecture - All For One And One For All

The conferencing market is huge. It was expected to be over $2B in size in 2016.  And with good reason – it fulfills...

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The Fight to Make a Living in Cloud

How many articles and keynotes have been about how channel partners aren't jumping into cloud? I find it funny that it...

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Raven Guru The "Just Right" Marketing Agency

Not too big, not too small. All the experience, none of the fat.David Byrd is one of the more experienced marketers in...

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Just 18% of Computer Science Degrees go to Women

It seems, there are subtle messages we send to girls in school which may keep them from pursuing STEM study and careers....

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Stay Away From Best Buy Geek Squad?

Best Buy Geek Squad has been in the middle of a storm of media criticism as it seems the FBI has paid...

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IoT + Real Time Communications = Internet of Real Time Communications

Over the summer, I wrote about how Internet of Things will sometimes need to merge with Real Time Communications.  Dialogic even created an infographic on this...

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T-Mobile Leapfrogs U.S. Carriers Again with Digits

It was actually over ten years ago when we wrote about Mobile Stick from Bridgeport Networks (now part of CounterPath), an innovative...

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Will Friendster Trounce Facebook and MySpace?

December 10, 2009

On December 10, 2009, the Wall Street Journal published an article that "Malaysia-based MOL Global Pte. Ltd. has agreed to acquire all of Friendster Inc. ... MOL Global is an affiliate of unlisted MOL AccessPortal Berhad, a company that operates and develops payment systems. MOL's main shareholder is Berjaya Corp. (3395.KU) Chairman Vincent Tan"

Want to hear more?

Friendster aims to make other social networks such as MySpace, Facebook, Hi5, Orkut, and Tagged look like "a day at Grandma's knitting sweaters and doing word searches." It is more about "connecting smiles." 

I have a friend named Iris in Singapore who chatted with me on Google Talk about how much fun she thinks Friendster is.



How to Get Your Customers and Employees to Love You

December 9, 2009

The Cult of the Customer (or is your Team, your staff?) Erik Linask just sent me this invite and I want to pass it on to others.

When: Wednesday December 9, 2009 2:00 pm ET 11:00am PT 
What: 1 Hour Live Webinar with Q&A 
Where: Online 
Cost: Complimentary 

The customer experience has never been more important than it is in today's service environment. Customer service is driven by the customer experience and the people inside a company provide that experience - whatever employees experience on the 'inside' is similar to what customers will experience 'on the outside.' 

In this thought provoking webinar, you will be compelled to ask the following: Is my company in alignment? Does every employee understand the vision? Do our employees love their jobs? 

Discover the concepts, lessons and strategies that will show you how to build a customer service culture that will make your customers and employees 'amazing.' 

Based on the speaker's best-selling book, The Cult of the Customer, you will be introduced to powerful customer service and experience concepts that can help increase: 
Customer loyalty 
Employee morale 
Employee loyalty 
Value to your customers 
Your bottom line 
The value of your brand 

After the presentation, the Webinar will be open for a live Q&A.




















SMBs Get Easy to Understand and Use FreedomIQ IP PBX

November 30, 2009

It's tough to find the right business communications solution these days. Do you go analog, hosted VoIP, IP-PBX, or use a virtual office solution? Plus, once you've figured that out, how do you know which carrier to choose?

Heba Nawar, Woman in VoIP Today

November 27, 2009

Some believe that there is a lack of female business and technical developers in the voice over internet and IP communications industry, but I think it is just that they are quiet. It's my job to find them. Think back to the Facebook group I started in 2008 called Women in VoIP. Next... to share their expertise with you.

Social Networking Members are the Producers, TelecomYou

November 27, 2009

I interviewed Osama Katanani this week on our DIDX podcast channel. (Listen to or download the MP3.) Why? The wealth and variety of telecom experience in his background but also his present professional career which includes: 


Current
Executive Manager, Marketing Branded Resellers at Mobily
CEO of http://www.telecomyou.com
Past
Technical Marketing Asst. Manager at Mobily
System Architect at Zain
Systems Developer at Solutec

Suzanne Bowen

: Welcome to DIDX podcast media channel where we bring you the expertise of IP communications leaders from around the world. I'm your host Suzanne Bowen.








Nigeria Scam? Nigeria Will Wow You

November 25, 2009

Victor Adoga, Manager of the National Numbering Plan for the Nigerian ommunications Commission (like USA's Federal ommunications Commission), was someone I was not expecting to meet at NXTCOMM in 2007 in Las Vegas. We discussed that day the stereotypical depiction of Nigerians as opposed to the reality of innovation, hard work, entrepreneurship, and integrity evident in many.

Victor shared with me once, "I proud and happy being a Nigerian. With the right kind of leadership, given the vast natural and human resources we have, Nigeria has the potential to be great.

Gas is the New Little Guy Gone Big Plus Saudi Arabia VoIP

November 11, 2009

"There is enough natural gas in the United States to supply the country with its energy needs for the next century", said energy advocate T. Boone Pickens.

I surveyed several in my Facebook and Linkedin business networks to get their opinion on this, so check out what some had to say.

PTC's Q & A with Jeannie Diefenderfer, Verizon

November 4, 2009

Q&A with Jeannie Diefenderfer

Jeannie Diefenderfer is Senior Vice President of Global Engineering and Planning for Verizon Business. Please read on to learn more about Jeannie and her participation in PTC'10.

Why are you attending PTC'10?

Verizon (and its predecessor company MCI) has supported and attended the PTC for well over 15 years.

Lleida Spain SMS Mobile Operator, Enters USA Market with Florida

October 27, 2009

Have you heard of Lleida? They are a leader in the new SMS over IP and more services. First, they are the first SMS mobile operator in Spain and a veteran member of GSMA. Second, what made me notice them was an excellent press release about their entry into the USA mobile operator market starting with Florida.

VoIP and Gaming Make New Friends, Nintendo DSi Next?

October 26, 2009

Remember when Xbox brought VoIP to the world of gamers in 2004? In fact, Ventrilo and Teamspeak. Wii, PlayStation 3, and Xbox 360 have offered VoIP clients. The following was on the official Nintendo site for only a short period of time before being pulled:

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