Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Go Shopping with VoIP Coupons

August 20, 2009

Broadband's Effect on Rural Areas and Entrepreneurship

August 20, 2009

Broadband penetration in the US is approximately 89%; whereas, according to the market research firm comScore report shows overall rural penetration sits at 75%. There's still a divide. How do the new Broadband Stimulus Funds fit in here? Check SUPERCOMM for actual sessions regarding this and sign up to sponsor, present, exhibit, or participate in this Oct. 21-23, 2009 conference in Chicago.

The U.S.

Telus Quickstart to Call Forwarding Definitions

August 16, 2009

So Apple Loves AT&T and Verizon?

August 16, 2009

First ever Social Media and VoIP Language Teaching Course

August 16, 2009

"The English language teaching course book called 'English Out There - Intermediate TD4' enables schools, teachers and students to use the internet's free social networks and free internet telephony to make their English learning much more interactive, motivating, practical and inexpensive.

Not only does the first social media English course book challenge publishing convention (though not the latest research) about how people actually learn a second language; the methodology it applies also drastically lowers the financial barrier for millions of schools, teachers and students around the world who would like to integrate highly valuable native speaker practice into every single lesson for free."

(Copied from http://www.prleap.com/pr/138779/. Please read the rest of the article there.)

Social media and internet telephony are also a great combination for improving how one uses one's first language also. That is the real reason I first became interested in voIP and social online media (although it wasn't called that... back then) in 1995.





Allahwala and Vance on Increasing Innovation with Asterisk

August 16, 2009

Rehan Allahwala, CEO of Super Technologies, Inc. and inventor of DIDX and Virtual Phone Line, Greg Vance, of Digium, and I were kind of "think tanking"  in the CommunicAsia conference press room where we thought it would be quiet. Loud in there, but not as loud as the conference exhibition areas, so...

The discussion begins with Asterisk training programs needed in the India, Pakistan and Bangladesh region because of the extreme fertility and plethora of talented engineers. From there, we hear of the need for training partners in the complete APEC region from eastern to western and from northern to southern parts of Asia. Perhaps collaborations at a reasonable price for DCAP certification among universities and Digium?

Load Balancing an idea at Cluecon 2008, Reality 2009

August 10, 2009

Yameen at Cluecon

August 10, 2009

Tweens were the Market, but Now the INDYs

August 4, 2009

iViaWorld, B2B Travel Portal Uses SMS, VOIP, SIP

July 26, 2009

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