Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Shoretel Gives a Free Unified Communications Handbook

July 20, 2009

I read once where someone made fun of a member of the Asterisk-Biz list for making a statement with the phrase "VoIP providers like Shortel" as if Shoretel was synonymous with VoIP. There was nothing to laugh at then and nothing to laugh at now. The company is giving a free unified communications handbook, too.

From the About Us page on Shoretel website... "ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP unified communications systems.

165 Nokia Employees Move to Accenture Re: Symbian

July 19, 2009

Website Value Calculator

July 15, 2009

Linkedin Contact Export in CSV Available

July 8, 2009

Telcos Attempt to Buy Hawaiian Telecom out of Bankruptcy

July 7, 2009

Become a VISP with Customers who Trust You

July 6, 2009

So, you have a hundreds, if not thousands of customers who trust you because of your track history of quality service and products. Need to satisfy your customers more fully? Need to see new revenue and keep your current customers as well as gain new? Ever thought of providing ISP service to your customers but don't have the finances to buy the necessary equipment and network?

CommunicaAsia, PTC, and ITCN Asia, Hottest Conferences in the East

July 5, 2009

Ruckuss Wireless, at http://www.ruckuswireless.com, is a popular service provider as is evident by the crowds at their booth at CommunicAsia 2009 in Singapore and I remember the same at their booth at EXPOCOMM Mexico 2007. Michael Paparella was the spokesperson on this video on Youtube

The company offers solutions for multi-media in the WIFI industry. They choose to participate in CommunicAsia each year because of the yearly accomplishment of building new business solutions with current and new partners.

One common theme I heard over and over at CommunicAsia 2009 from participants, whether sponsors, attendees, exhibitors and other press agents was that CommunicAsia draws more participation from the right people and companies in the APEC region ...

Optimistic Tenor in Market Turmoil

July 4, 2009

Greg Galitzine quoted Rob Pullens, Tellabs CEO, in a discussion about the market turmoil, in the May 2009 NGN magazine, "That certainly surprised me," said Pullen, "and as you can imagine, like everyone else, our revenues were slightly affected downward. And so in this tough economic time, we need to look around and say, 'we're going to invest our way through this, we're going to emerge stronger on the remote end, but we're going to manage our cash flow and profitability along the way,' that is, things that are in our control. I can't control when the macroeconomic marker's going to improve, but I can control who we manage our expenses, improve our profitability, and keep close to our customers.

I think the two key points made are to invest your way through and keep close to your customers. Not saying to throw money at everyone and everything.

Carl is Correct: Mobile Apps the Craze

July 2, 2009

Carl Ford is great about updating us all on what to look forward to in the 4G Wireless Evolution scheduled for Sept 1-3, 2009. He has my absolute agreement on this intro statement: "It seems the mobile consumer can not get enough of their share of mobile applications... "

In fact, he goes on to say, "The iPhone store, Android store and similar initiatives from Nokia and RIM suggest power is shifting away from the operators and into the hands of application developers and the end user."

Half of the updates I read from those who I am following on Twitter are about mobile and mobile-related conferences, applications, equipment, services, and peripherals.

Interview Podcast with David Mandelstam, CEO Sangoma

June 29, 2009

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