Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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7.2 Billions of Dollars on Rural Stimulus

June 2, 2009

I met so many great companies at ISPCON 2009 in San Jose and IP Possibilities 2007 in Chicago who meet the strict criteria of those who would qualify to take part in the Rural Stimulus Programs, so let me get the word out.

Webinar: Winning Strategies for Rural Broadband Stimulus Programs
Sign up for the webinar.
Date: June 11, 2009
Time: 11:00am EDT


Wireless operators and municipalities and have a unique opportunity to leverage the American Recovery and Reinvestment Act of 2009 (ARRA) which authorized the investment of $7.2 billion for broadband network infrastructure development in the US. This Webinar features a case study of one wireless broadband operator that recently secured RUS funding to build a WiMAX network in rural Georgia and Northern Florida. 

The Webinar will help applicants to understand how to integrate network planning and financial modeling to provide visibility and make strategic decisions regarding services, coverage and network requirements as they prepare broadband stimulus proposals.

Private Industry and Educational Institution Collaborate on VoIP

June 2, 2009

Carol Davids, Director of VoIP Activities and the ITM program at Illinois Institute of Technology, and Warren Bent, co-founder and Vice President of Business Development with InCharge Systems, were my guests this past week on the DIDX podcast channel. Carol shares with the listeners information about the Internet Telephony and Telecommunications courses at IIT and the 5th Annual VoIP Conference scheduled for Oct 28-29, 2009 in Wheaton, Illinois.

The IIT lab offers instruction and practice in VoIP, telecommunications, SIP, Asterisk, IP PBX and more. Check http://voip.itm.iit.edu/ for more information such as a list of current and completed projects and a photo gallery at http://voip.itm.iit.edu/gallery.php.

Encryption with No Prior Shared Secrets

June 2, 2009

ZRTP is a protocol that does not require prior shared secrets. It doesn't need a public key infrastructure (PKI). What happens instead? Ephemeral Diffie-Hellman keys are automated at the beginning of each session start.

8x8 Freedom Unlimited Price Increase, Still Great Deal

May 29, 2009

How do you continue to monetize IP communications in a tough economy? Raise the price?

Rate increase effective June 1, 2009, as follows: 8x8 Freedom Unlimited Plan - $24.99/month ... still not bad, when you compare the complimentary features that usually incur extra charges from traditional phone services:   Voicemail to Email Notification
Caller ID with Name
Caller ID Blocking
Anonymous Call Blocking
Call Waiting
Call Waiting Disable
Call Waiting ID
Follow Me, Find Me
Simultaneous Ringing
7-Digit Local Dialing
Network Unavailable Forwarding
Call Return
Call Forwarding
Three-Way Calling
Online Account Management And Billing
Do Not Disturb
Phone-Based Call Management   I keep hearing of this one company who is advertising their digital Internet phone service on one bill with broadband, cable tv, and voice where it offers the largest local calling service area. Local?

















Set of Printer Cartridges or Open Silicon Valley Forum?

May 29, 2009

Forget the cartridges and attend the Social Media Academy and other great sessions at Open Silicon Valley Forum in Mountain View on June 13th, 2009. Listen and mix with the experts from RockYou, SlideShare, Zoosk, Sharethrough, and Eduify. A miniscule entry fee of $55 for the full conference right now will place you in an inspirational circle of movers and shakers at the forum's venue the Computer History Museum.

The main categories set for this event include cleantech, global affairs, and tech and media. See the full conference schedule.

Making your Website Accessible to Mobile Surfers

May 28, 2009

BlinkMind Video Conferencing Reviewed, Love it

May 19, 2009

Video conferencing... what are the first thoughts that come to mind? It's too expensive, it takes too much bandwidth. We don't need it. On the flip side, I have come to the conclusion that it is a must in the mix of plans businesses have for staying in touch with competitors, suppliers, clients, and business partners along with audio telephony, instant chat, email, and conference face to face.

Russian Government Buys 20% of Indian Telecom Provider

May 14, 2009

Apply for MySpace Vice President of Business Development

May 14, 2009

I was checking out IP communications companies that are using MySpace to implement voice plugins and applications and then checked my Linkedin network to read the latest from some of those same companies, and noticed the job opening at MySpace for Vice President of Business Development... job entry number 687227.

I'm copying here the details. If you believe you are qualified and would love a career with MySpace click on "job opening."

Location: Los Angeles, CA (Greater Los Angeles Area)



URL: http://www.myspace.com

Mobile Excellence Awards 2009

May 11, 2009

I have so many friends in the mobile everything industry, and I hope they all apply for the Mobile Excellence Awards 2009. I'd love to see any of them win.

Submit your application at http://www.mobilexawards.com/ for the 2009 Mobile Excellence Awards. Mobile Monday will present the awards. Award submissions must be postmarked by August 31st, 2009.

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