Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Avaya Takes Networking Lead in SPB
At Interop Las Vegas 2013 Avaya was demonstrating their real-world Shortest Path Bridging (SPB) solutions and while interoperating with Spirent, HP and...
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Alianza Wants to Host Your Software Telco
The software telco(r)evolution representing the move from hardware to software is perhaps the biggest trend in the world of carrier telecom this...
Full Story »ITEXPOs Mix IP Communications with Everything
February 25, 2009I'm always pleasantly surprised at the ability of TMC to bring together every piece of the puzzle of monetizing IP communications. There is less talk of VoIP is dead, where is the innovation, and mash-ups. Instead, it's all about reality and encouraging a variety of entities to meet each other and do business.
Example 1: Miami Herald is at ITEXPO East the past few years, and this year, the group informed me that they are buying from other exhibitors and their own sales of the paper online and offline subscriptions increase at each show.
Eavesdropping on Barcelona's 2009 GSMA Conference
February 19, 2009What have I seen? What have I heard in a few discussions both as part of and ... our favorite... eavesdropping.
Skype will come pre-installed on Nokia cell phones that start with an "N."
Complaints about the same things: mobile pricing needs to be easy and transparent to understand for the consumer.
Who Would Want to Use Quickbooks on a Blackberry?
February 9, 2009
Yes, you can! I was thinking about Omar Chohan of SACS International, a DIDX partner, who I recently interviewed on their smart use of Blackberry RIM with their IP PBX.
I opened Quickbooks online because it is time to settle 2008. I see that you can use Quickbooks view only on a Blackberry. Might come in handy if you're in the middle of an elevator speech to an angel investor and want to impress them with your balance sheet.
How to get started
You can browse and agree the beta agreement at https://sc.accounting.quickbooks.com/Update/index.cfm?id=40
Open your Blackberry browser.
Select Go To... from the browser menu and enter: https://accounting.quickbooks.com/m
What CAN you do with it?
View read-only versions of:
Some advice given includes...
I opened Quickbooks online because it is time to settle 2008. I see that you can use Quickbooks view only on a Blackberry. Might come in handy if you're in the middle of an elevator speech to an angel investor and want to impress them with your balance sheet.
How to get started
You can browse and agree the beta agreement at https://sc.accounting.quickbooks.com/Update/index.cfm?id=40
Open your Blackberry browser.
Select Go To... from the browser menu and enter: https://accounting.quickbooks.com/m
What CAN you do with it?
View read-only versions of:
- Accounts receivable and payable
- Vendor, customer and employee lists
- Bank account and credit card balances
- Balance sheet and Profit & Loss reports
- QuickBooks Online contact information, which works with your BlackBerry to make calls, create emails, and even look up addresses using GoogleTM Maps
Some advice given includes...
- Enable style sheets in your browser settings
- Set your browser font to 6 or 7 points
Jon Arnold - Biggest Competition from Outside your Industry
February 3, 2009
Listen on Qik to some of Jon's presentation on 2009 Technology Suvival Roadmap, SIP Trunking and Beyond during SIP Forum's sessions at ITEXPO East 2009.
Steven Johnson, President of inGate Up and Atom Like Me
February 1, 2009I've been working in the lobby of Royal Palm Resort in Miami Beach since 5:30 AM. Love the free wifi and my trusty Starbuck's grande coffee of the day with 2 packets of natural sugar. A second person, a gentleman in a long-sleeved black t-shirt sits down to work on his laptop. I ask him, "You wouldn't happen to be here for a conference, would you?"
"Yes, ITEXPO," with a nice smile...
Mobile Monday Peer Awards 2009 Finalists! Including Fring
January 26, 2009
I cannot wait to check out further those who are among the prestigious, cutting edge, state-of-the-art Mobile Monday Peer Awards 2009 finalists mobile phone service related companies.
I admit that Fring is the only one I have met! Congratulations to Boaz and the Fring team.
I admit that Fring is the only one I have met! Congratulations to Boaz and the Fring team.
Mobile Monday Peer Awards 2009 Finalists!
January 26, 2009
I cannot wait to check out further those who are among the prestigious, cutting edge, state-of-the-art Mobile Monday Peer Awards 2009 finalists mobile phone service related companies.
I admit that Fring is the only one I have met! Congratulations to Boaz and the Fring team.
I admit that Fring is the only one I have met! Congratulations to Boaz and the Fring team.
VoIP Dead or Alive with Sheryl Breuker and CALLiFLOWER
January 4, 2009
VoIP デッドオアアライブ, Dead or Alive ~ Sheryl Breuker and Ken Camp "help people in technology find their passions, reach their goals, and soar to the stars." On January 5, 2009 Monday at (GMT -08:00), be a part of the CALLiFLOWER free conference call and conversation hosted by Sheryl Breuker. VoIP, Dead of Alive.
This call will address what I think are tough questions, ones that we need to ask and answer truthfully... and it might help when the air gets hot and stuffy, that Robin Williams pay a visit to lighten things up a bit.
1. Do you truly and honestly believe VoIP is a vital, growing technology that's of any interest to customers?
2.
This call will address what I think are tough questions, ones that we need to ask and answer truthfully... and it might help when the air gets hot and stuffy, that Robin Williams pay a visit to lighten things up a bit.
1. Do you truly and honestly believe VoIP is a vital, growing technology that's of any interest to customers?
2.
Lynda Starr, Member of Women in voIP on Facebook Speaks at ITEXPO
December 31, 2008
Evolving Business Models and IPTV
(SP-04)
Monday - 02/02/09, 3:00-3:45pm
Other presentations I have recorded in the past on IPTV:
Karen Campagna of Cisco at http://www.youtube.com/watch?v=YKBZ_FX0GR8 and http://www.youtube.com/watch?v=81TxUz2vOiA
Zomma Mohiuddin, PTCL first in Pakistan with IPTV
(SP-04)
Monday - 02/02/09, 3:00-3:45pm
Driven by competitive pressure and the promise of added average revenue per user, telcos are rolling out new IPTV services as quickly as possible. However, additional user revenue is only one piece of the potential returns from IPTV. The unique, ubiquitous nature of IP technology opens up an opportunity for IPTV providers to work more closely with web content providers, advertisers and technology vendors to develop new "mass customized" services that deliver more value from the network.
This session discusses how IPTV providers are evolving their business models to work more closely with others within the IP ecosystem, how content providers are adding value by tapping into the networks, how an open network infrastructure is critical to enabling this change, and, most importantly, how this all leads to differentiation and improved user experience.
Presented by:
Scott Heinlein
Service Provider Senior Marketing Manager
Juniper NetworksLynda Starr
Account Manager
Vantage Communications
Other presentations I have recorded in the past on IPTV:
Karen Campagna of Cisco at http://www.youtube.com/watch?v=YKBZ_FX0GR8 and http://www.youtube.com/watch?v=81TxUz2vOiA
Zomma Mohiuddin, PTCL first in Pakistan with IPTV
Educate Yourself with Guru John Todd at ISPCON
December 22, 2008By guest editors, colleagues, and friends of Suzanne: Anne Tredway and Bryan Coburn
Todd (the open source community director for Digium®.) keeps a modest demeanor throughout his presentations and discussions at ISPCON 2009 in San Jose, California despite our industry's recognition that Digium®. is the innovative force behind Asterisk®.
Watch and listen to one of John Todd's presentations at ISPCON in four video recordings.
1. An Introduction to Asterisk® at http://www.viddler.com/explore/suzannebowen/videos/15/
3.
