Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why Aren't You My Customer?

COMPTEL had a sales training session for attendees with Stephen Schiffman. Schiffman has written 50+ books in his 35 year career...

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How Imagine Communications is Bringing Video Distribution to the cloud and Beyond

At the end of 2014 I declared Imagine Communications one of the companies to watch in 2015, specifically stating: The video industry...

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The Race to Gigabit is About Business

The cable companies racing to Gigabit networks isn't about delivering ultra-fast broadband to consumers. The Gigabit announcements get them good PR...

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Four Ways Cable Operators Can Boost the Customer Experience

By Mae Kowalke, TMCnet Contributor

The customer experience has always mattered, but its importance has grown in recent years. This has been driven by increased global competition, including the almost instant availability of alternations, and the rising expectations by fickle and informed consumer. Yet, cable operators have a long way to travel if they want to deliver the customer experience (CX) that consumers demand.

The Temkin Group’s Q3 2014 survey of 10,000 US consumers’ opinions about goods and services registered the lowest ranking average Net Promoter Score (NPS) for pay TV providers, a telling statistic. Internet service providers did almost as poorly, coming in only one position higher.

“As technology innovations drive shifts in consumer behavior and open new service opportunities, operators must start eliminating pain points,” stressed Alcatel-Lucent’s Nicholas Cadwgan in a recent TechZine article, Cable MSOs transform the customer experience. “This includes any obstacles that will impede their ability to launch and provide adequate care and quality assurance for those services.”

Cadwgan lays out four customer experience management (CEM) areas that cable operators should focus on.

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HP Can't Compete in Public Cloud as Amazon Machine Learning Launches

There are long-term trends in technology we all know are happening. Computers will get more powerful. More devices will be connected. Finally,...

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Citrix and Grasshopper Make a Good Pair

Citrix has many products - DaaS, NetScaler, ZenApp, SingleSignon and the GoTo suite of products: GoToAssist, GoToMyPC, GoToMeeting, GoToTraining, GoToWebinar, Podio...

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Symbian Madness

March 3, 2009

Skuku and other Mobile VoIP Applications Avoid Roaming

March 1, 2009

Paul Deane and I met Ziv Rotblit of Skuku (only 3 months old and already serving 20 countries) at GSM in Barcelona this year. Their services lets you turn your PC into your cell phone anywhere in the world" is very accurate. They offer their users the added flexibility of staying in their home network with their own number and local plan prices no matter where they are in the world. 

Essentially, their technological breakthrough is the convergence of the GSM network and the Internet. They can help people traveling abroad save a lot of money on their roaming charges, but the beauty lies in the fact that they do it from their own cell number that doesn't change no matter where they are in the world. 

Skuku users can also receive calls and text messages directly to their number so there's no need to notify clients or business partners that they're traveling.



ISPCON, Never Again?

March 1, 2009

Entrepreneurs + VoIP = New Niches

March 1, 2009

Who's Taking over UK's 087 DIDs?

February 27, 2009

What is the Universal Service Fund?

February 26, 2009

Check Wikipedia's definition and description of Universal Service Fund and Systems.

True... because of this Universal Service Fund my Dad who lives in a small country town in Florida, USA now has DSL for the first time.  

Dreaming of Being One of the Inc.com 5000 List?

February 25, 2009

As you may know, Inc.com is accepting applications for the 2009 Inc. 500|5000 fastest-
growing companies award. The deadline for applications is March 31, 2009. But the Inc.com network of elite private companies is alerted to a special "Inc. Insider" opportunity: Companies that apply to the Inc. 500|5000 before 11:59 pm, E.S.T., on February 28 will be entered in a drawing to win one FREE INC. 500|5000 CONFERENCE AND AWARDS PACKAGE, which includes airfare, admission, and hotel accommodations for the Inc. 500|5000 Conference and Awards Ceremony, which will be held September 23, 24, and 25 near Washington, D.C.

FYI, Moneybookers' Pay In Policy

February 25, 2009

Be Fair, Suzanne! Ok, so it's a Commercial, Sort of

February 25, 2009

While traveling the planet, I meet many wholesale companies who are involved in IP communications. Many are into adding video, mobile, DID/DDI, etc. The problem is... who to consult with when they can't afford to hire a full-time technical support staff to leverage these technologies.

ITEXPOs Mix IP Communications with Everything

February 25, 2009

I'm always pleasantly surprised at the ability of TMC to bring together every piece of the puzzle of monetizing IP communications. There is less talk of VoIP is dead, where is the innovation, and mash-ups. Instead, it's all about reality and encouraging a variety of entities to meet each other and do business.

Example 1: Miami Herald is at ITEXPO East the past few years, and this year, the group informed me that they are buying from other exhibitors and their own sales of the paper online and offline subscriptions increase at each show.

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