Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
Full Story »Meltwater Media Monitoring Service Review # 2
December 11, 2008There are many companies that provide media monitoring services, but Meltwater is a little different. I reviewed them last year on one of my other blogs and event tried their service. They stay in touch with you and do not ignore youre requests like many other media monitoring services do once they "have your money." This year they started a trainee program in Africa. It's an entrepreneurial school of technology. They offer scholarships.
17th Annual India Convergence, Legalization of VoIP!
December 11, 2008While many emerging and developed countries are mired in over-zealous government telecommunications regulation on voIP, India is a trend-setter. Check out the news here on the *legalization of voIP at VoIP-Info.org.
As a result, the 17th Annual India Convergence conference is going to be the international business deal making hub in Asia for the gathering of global trend-setting IP communications related companies March 18-20, 2009 in New Delhi at the Pragati Maidan.
DIDX is a media partner for 17th Convergence India 2009 conference because of the future-thinking, entrepreneurial attitude of the India government telecom department and its many DIDX wholesale member clients' interest in Asia.
Copied directly from the conference schedule URL...
Modular Data Centers: Partnering with Universities and Municipalities
December 4, 2008
Disaster preparedness, such a scary topic, but one we should not toss aside.
Listen to Chuck Manto of Instant Access Networks talk with me Suzanne at a luncheon during November 2008's ISPCON in San Jose, California on Viddler.
I'm quite familar with this and do recall the milkshake that hurricane Ivan made of our Strong St. office in Pensacola, but thanks to our future-thinking team, our services were not disrupted... all is hosted in Dallas with backup in Tokyo.
Listen to Chuck Manto of Instant Access Networks talk with me Suzanne at a luncheon during November 2008's ISPCON in San Jose, California on Viddler.
I'm quite familar with this and do recall the milkshake that hurricane Ivan made of our Strong St. office in Pensacola, but thanks to our future-thinking team, our services were not disrupted... all is hosted in Dallas with backup in Tokyo.
What will you do in 2009? Capitalize on ITEXPO 2009
November 28, 2008Feeling squeezed?
You've got a great company, innovative services, you're all dressed up and nowhere to go?
Sign up to attend ITEXPO East in Miami set for Feb. 2-4, 2009. Thousands from around the globe will be in one place, ITEXPO. See videos from past USA and international participants on the Youtube channel. Clips of Digium, Celtrek, D2 Technologies, TW Telecom, FaxSipIT, Fonality, DIDX, an angel investor, Trixbox, GotVoice in Russian, German, Spanish, Swahili and English on topics such as open source, Asterisk, call centers, unified messaging, converged applications, voip, voice to email, embedded systems, peering, hosted rebranded softswitches and CRM platforms... www.itexpo.com is where you sign up, get your flight lined up while it's inexpensive, and if you are international, click here to see Coming to America Getting your Visitor's Visa at
http://travel.state.gov/visa/temp/types/types_1264.html and more in detail http://travel.state.gov/visa/temp/types/types_1286.html.
Eavesdrop on IPiFony and FrogNet re: Leveraging Open Source
November 26, 2008
Listen in on two of telephony industry's brightest minds of Matthew Hardeman of IPiFony and two guys from FrogNet after an ISPCON session in November 2008 in San Jose. Watch and hear at Viddler.com.
Frognet started in 1996 as a dial-up ISP company. The availability of open source telephony software is only one part of the business operation equation. Other real costs to manage an ISP business include price of equipment acquisition, human capital, training, data conversion and integration. More importantly, finding and hiring motivated CS talent must be factored into this equation.
The three guys discuss the other costs for internet service providers.
Frognet started in 1996 as a dial-up ISP company. The availability of open source telephony software is only one part of the business operation equation. Other real costs to manage an ISP business include price of equipment acquisition, human capital, training, data conversion and integration. More importantly, finding and hiring motivated CS talent must be factored into this equation.
The three guys discuss the other costs for internet service providers.
Want to Leverage ISP Email something like Yahoo and Google do?
November 19, 2008
Listen to William J Intrater of adknowledge explain in the exhibit hall at www.ispcon.com at http://www.viddler.com/explore/suzannebowen/videos/8/. Find more about adknowledge on their website at http://www.adknowledge.com/. My aim is to help you monetize IP communications!
Guangdong, China's Jessica Zhu and Vopromote at ISPCON
November 18, 2008
Watch Jessica Zhu discuss VoIP in China at http://qik.com/video/568128. And to think this bright lady replies in English (first language is Mandarin) to the ISPCON session that she is an ISP wannabe! Find out more at http://www.vopromote.com. But can you read Mandarin?
Also, BTW, she'll be at www.itexpo.com Feb 2-5, 2008 in Miami, Florida. See you there.
Also, BTW, she'll be at www.itexpo.com Feb 2-5, 2008 in Miami, Florida. See you there.
Zain Group CEO Beats Global Business Luminaries
November 10, 2008
Dr. Saad Al Barrak, CEO of Zain Group, won CEO Middle East magazine's Telecom CEO of the Year award and Bespoke magazine's 2008 Visionary award last month in Durban, South Africa (where my friends and business partners Herman and Melinda Dewitt are.) Others who were nominated for the awards: Kingdom Holding's Prince Alwaleed Bin Talal; Coca-Cola's Chairman, Neville Isdell; China Exim Bank's President Li Ruogu; Shun Tak Shipping's Founder Stanley Ho and General Electric's Chairman, Jeff Immelt.
It "recently rebranded all its operations from Celtel to Zain on August 1, 2008. Africa customers make up two-thirds of Zain's total customer base." My colleague Rehan Ahmed was in Kenya (Nov. 2-7 to catch the predicted Obama win celebrations there for business re: DIDX) one of the countries where Zain was originally launched in 2006. We've been following this company from that moment to now and forward.
Why? As I have blogged before, they offer free roaming in 22 countries (out 190 possible on Earth).
It "recently rebranded all its operations from Celtel to Zain on August 1, 2008. Africa customers make up two-thirds of Zain's total customer base." My colleague Rehan Ahmed was in Kenya (Nov. 2-7 to catch the predicted Obama win celebrations there for business re: DIDX) one of the countries where Zain was originally launched in 2006. We've been following this company from that moment to now and forward.
Why? As I have blogged before, they offer free roaming in 22 countries (out 190 possible on Earth).
Wireless Broadband: Conflict and Convergence
November 6, 2008Using a reader-friendly approach that minimizes industry jargon wherever possible, the book Wireless Broadband: Conflict and Convergence clearly explains the business, regulatory, and technology issues of the future market for wireless services, covering:
• Broadband and the information society
• Drivers of broadband consumption
• Global wireless market analysis
• Broadband IP core networks
• Convergence finally arrives
• Contention and conflict: regulatory, political, financial, and standards
Who are the authors? Vern Fotheringham and Chetan Sharma! Check out some blogs and websites about them or belong to them...
Reduce cell phone bill and get more calls from important people
November 4, 2008
Travel a lot internationally?
How can you cut your cell phone bill and start getting more phone calls from those who are important to you all over the world?
Listen in on Youtube. Now, you can take those savings and start monetizing your IP communications.
How can you cut your cell phone bill and start getting more phone calls from those who are important to you all over the world?
Listen in on Youtube. Now, you can take those savings and start monetizing your IP communications.
