Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

10 Reasons why CurrentC Will Lose the Mobile Payment War

By now, most of us have heard that retailers such as CVS allowed NFC-based payments for a few days via Apple Pay...

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Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Eavesdropping on Barcelona's 2009 GSMA Conference

February 19, 2009

What have I seen? What have I heard in a few discussions both as part of and ... our favorite... eavesdropping.

Skype will come pre-installed on Nokia cell phones that start with an "N."

Complaints about the same things: mobile pricing needs to be easy and transparent to understand for the consumer.



Who Would Want to Use Quickbooks on a Blackberry?

February 9, 2009

Yes, you can! I was thinking about Omar Chohan of SACS International, a DIDX partner, who I recently interviewed on their smart use of Blackberry RIM with their IP PBX. 

I opened Quickbooks online because it is time to settle 2008. I see that you can use Quickbooks view only on a Blackberry. Might come in handy if you're in the middle of an elevator speech to an angel investor and want to impress them with your balance sheet.

How to get started

You can browse and agree the beta agreement at  https://sc.accounting.quickbooks.com/Update/index.cfm?id=40

Open your Blackberry browser.

Select Go To... from the browser menu and enter: https://accounting.quickbooks.com/m

What CAN you do with it?
View read-only versions of: 
  • Accounts receivable and payable
  • Vendor, customer and employee lists
  • Bank account and credit card balances
  • Balance sheet and Profit & Loss reports
  • QuickBooks Online contact information, which works with your BlackBerry to make calls, create emails, and even look up addresses using GoogleTM Maps

Some advice given includes...
  • Enable style sheets in your browser settings
  • Set your browser font to 6 or 7 points
Happy monetizing.












Jon Arnold - Biggest Competition from Outside your Industry

February 3, 2009

Steven Johnson, President of inGate Up and Atom Like Me

February 1, 2009


I've been working in the lobby of Royal Palm Resort in Miami Beach since 5:30 AM. Love the free wifi and my trusty Starbuck's grande coffee of the day with 2 packets of natural sugar. A second person, a gentleman in a long-sleeved black t-shirt sits down to work on his laptop. I ask him, "You wouldn't happen to be here for a conference, would you?"

"Yes, ITEXPO," with a nice smile...


Mobile Monday Peer Awards 2009 Finalists! Including Fring

January 26, 2009

Mobile Monday Peer Awards 2009 Finalists!

January 26, 2009

VoIP Dead or Alive with Sheryl Breuker and CALLiFLOWER

January 4, 2009

VoIP デッドオアアライブ, Dead or Alive ~ Sheryl Breuker and Ken Camp "help people in technology find their passions, reach their goals, and soar to the stars."  On January 5, 2009 Monday at (GMT -08:00), be a part of the CALLiFLOWER free conference call and conversation hosted by Sheryl Breuker. VoIP, Dead of Alive.

This call will address what I think are tough questions, ones that we need to ask and answer truthfully... and it might help when the air gets hot and stuffy, that Robin Williams pay a visit to lighten things up a bit.

1. Do you truly and honestly believe VoIP is a vital, growing technology that's of any interest to customers?

2.





Lynda Starr, Member of Women in voIP on Facebook Speaks at ITEXPO

December 31, 2008

Evolving Business Models and IPTV
(SP-04)
Monday - 02/02/09,  3:00-3:45pm
Driven by competitive pressure and the promise of added average revenue per user, telcos are rolling out new IPTV services as quickly as possible. However, additional user revenue is only one piece of the potential returns from IPTV. The unique, ubiquitous nature of IP technology opens up an opportunity for IPTV providers to work more closely with web content providers, advertisers and technology vendors to develop new "mass customized" services that deliver more value from the network.

This session discusses how IPTV providers are evolving their business models to work more closely with others within the IP ecosystem, how content providers are adding value by tapping into the networks, how an open network infrastructure is critical to enabling this change, and, most importantly, how this all leads to differentiation and improved user experience.

Presented by:




 
Scott Heinlein
Service Provider Senior Marketing Manager
Juniper Networks

 
Lynda Starr
Account Manager
Vantage Communications










































Other presentations I have recorded in the past on IPTV:

Karen Campagna of Cisco at http://www.youtube.com/watch?v=YKBZ_FX0GR8 and http://www.youtube.com/watch?v=81TxUz2vOiA

Zomma Mohiuddin, PTCL first in Pakistan with IPTV 












































Educate Yourself with Guru John Todd at ISPCON

December 22, 2008

By guest editors, colleagues, and friends of Suzanne: Anne Tredway and Bryan Coburn


Todd (the open source community director for Digium®.) keeps a modest demeanor throughout his presentations and discussions at ISPCON 2009 in San Jose, California despite our industry's recognition that Digium®. is the innovative force behind Asterisk®.

Watch and listen to one of John Todd's presentations at ISPCON in four video recordings.

1. An Introduction to Asterisk® at http://www.viddler.com/explore/suzannebowen/videos/15/




2. ISPs Control = Happiness at http://www.viddler.com/explore/suzannebowen/videos/16/

3.

Meltwater Media Monitoring Service Review # 2

December 11, 2008

There are many companies that provide media monitoring services, but Meltwater is a little different. I reviewed them last year on one of my other blogs and event tried their service. They stay in touch with you and do not ignore youre requests like many other media monitoring services do once they "have your money." This year they started a trainee program in Africa. It's an entrepreneurial school of technology. They offer scholarships.

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