Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

Full Story »

The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

Full Story »

The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

Full Story »

Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

Full Story »

Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

Full Story »

Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

Full Story »

Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

Full Story »

17th Annual India Convergence, Legalization of VoIP!

December 11, 2008

While many emerging and developed countries are mired in over-zealous government telecommunications regulation on voIP, India is a trend-setter. Check out the news here on the *legalization of voIP at VoIP-Info.org.

As a result, the 17th Annual India Convergence conference is going to be the international business deal making hub in Asia for the gathering of global trend-setting IP communications related companies March 18-20, 2009 in New Delhi at the Pragati Maidan.

DIDX is a media partner for 17th Convergence India 2009 conference because of the future-thinking, entrepreneurial attitude of the India government telecom department and its many DIDX wholesale member clients' interest in Asia.

Copied directly from the conference schedule URL...

Modular Data Centers: Partnering with Universities and Municipalities

December 4, 2008

What will you do in 2009? Capitalize on ITEXPO 2009

November 28, 2008

     

Feeling squeezed? 

You've got a great company, innovative services, you're all dressed up and nowhere to go?

Sign up to attend ITEXPO East in Miami set for Feb. 2-4, 2009. Thousands from around the globe will be in one place, ITEXPO. See videos from past USA and international participants on the Youtube channel. Clips of Digium, Celtrek, D2 Technologies, TW Telecom, FaxSipIT, Fonality, DIDX, an angel investor, Trixbox, GotVoice in Russian, German, Spanish, Swahili and English on topics such as open source, Asterisk, call centers, unified messaging, converged applications, voip, voice to email, embedded systems, peering, hosted rebranded softswitches and CRM platforms... www.itexpo.com is where you sign up, get your flight lined up while it's inexpensive, and if you are international, click here to see Coming to America Getting your Visitor's Visa at



http://travel.state.gov/visa/temp/types/types_1264.html  and more in detail http://travel.state.gov/visa/temp/types/types_1286.html.

Eavesdrop on IPiFony and FrogNet re: Leveraging Open Source

November 26, 2008

Listen in on two of telephony industry's brightest minds of Matthew Hardeman of IPiFony and two guys from FrogNet after an ISPCON session in November 2008 in San Jose. Watch and hear at Viddler.com.

Frognet started in 1996 as a dial-up ISP company. The availability of open source telephony software is only one part of the business operation equation. Other real costs to manage an ISP business include price of equipment acquisition, human capital, training, data conversion and integration. More importantly, finding and hiring motivated CS talent must be factored into this equation.
 
The three guys discuss the other costs for internet service providers.



Want to Leverage ISP Email something like Yahoo and Google do?

November 19, 2008

Guangdong, China's Jessica Zhu and Vopromote at ISPCON

November 18, 2008

Zain Group CEO Beats Global Business Luminaries

November 10, 2008

Dr. Saad Al Barrak, CEO of Zain Group,  won CEO Middle East magazine's Telecom CEO of the Year award and Bespoke magazine's 2008 Visionary award last month in Durban, South Africa (where my friends and business partners Herman and Melinda Dewitt are.) Others who were nominated for the awards: Kingdom Holding's Prince Alwaleed Bin Talal; Coca-Cola's Chairman, Neville Isdell; China Exim Bank's President Li Ruogu; Shun Tak Shipping's Founder Stanley Ho and General Electric's Chairman, Jeff Immelt.

It "recently rebranded all its operations from Celtel to Zain on August 1, 2008. Africa customers make up two-thirds of Zain's total customer base." My colleague Rehan Ahmed was in Kenya (Nov. 2-7 to catch the predicted Obama win celebrations there for business re: DIDX) one of the countries where Zain was originally launched in 2006. We've been following this company from that moment to now and forward.

Why? As I have blogged before, they offer free roaming in 22 countries (out 190 possible on Earth).



Wireless Broadband: Conflict and Convergence

November 6, 2008

Using a reader-friendly approach that minimizes industry jargon wherever possible, the book Wireless Broadband: Conflict and Convergence clearly explains the business, regulatory, and technology issues of the future market for wireless services, covering:
• Broadband and the information society
• Drivers of broadband consumption
• Global wireless market analysis
• Broadband IP core networks
• Convergence finally arrives
• Contention and conflict: regulatory, political, financial, and standards





Who are the authors? Vern Fotheringham and Chetan Sharma! Check out some blogs and websites about them or belong to them...

Reduce cell phone bill and get more calls from important people

November 4, 2008

Want to monetize IP communications with Ireland?

November 2, 2008

Featured Events