Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
10 Lessons from Volleyball, Part 2
Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...
Full Story »
CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
Full Story »
ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
Full Story »
Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
Full Story »
10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
Full Story »
Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
Full Story »
NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
Full Story »Android Developers Workshop at Mobile Internet World Boston
October 6, 2008
Join Google's own Justin Mattson, to understand Google's strategy for its Android platform and how to build Android applications. The workshop opens with an introduction to the platform and includes two increasingly technical sessions on Android Development. The day closes with a fireside chat with the Android team.
Runs 1:30am to 5:30pm on Oct 21, 2008 during Mobile Internet World 2008 in Boston, Massachusetts. Conference passes are offered with an additional discount through Oct 10, 2008 Friday.
More info: http://www.mobilenetx.com/?p=988
See more IP-communications related events at http://www.didx.net/events
Runs 1:30am to 5:30pm on Oct 21, 2008 during Mobile Internet World 2008 in Boston, Massachusetts. Conference passes are offered with an additional discount through Oct 10, 2008 Friday.
More info: http://www.mobilenetx.com/?p=988
See more IP-communications related events at http://www.didx.net/events
Yes! TringMe Makes the Top 200 startups of Asia on Red Herring
October 3, 2008
Check out last year 2007's list of the 200 shortlist and final 100 winners for RedHerring 2007. Tringme who made the highly-coveted 2008 200 shortlist and let's hope they make it to the 100... enables all kinds of cool things...
1. VoIP over mobile devices, good-bye roaming.
2. With APIs you can really use.
3. Make calls over WIFI or 3G.
4. Call from any device.
5. Get an incoming USA phone number over VoIP on your cell phone.
Check out their blog at http://blog.tringme.com/.
Yusuf Motiwala and his team are pretty innovative, friendly, next-gen thinkers. Nice to know them!
1. VoIP over mobile devices, good-bye roaming.
2. With APIs you can really use.
3. Make calls over WIFI or 3G.
4. Call from any device.
5. Get an incoming USA phone number over VoIP on your cell phone.
Check out their blog at http://blog.tringme.com/.
Yusuf Motiwala and his team are pretty innovative, friendly, next-gen thinkers. Nice to know them!
Interview with John Kenmuir of FaxSipit
October 3, 2008
I interviewed FaxSipit's John Kenmuir at ITExpo West 2008. He did a great job describing in just a few words what FaxSipit does and is... a trunking service for reliable faxing over IP. They use T38 technologies and proprietary drivers to achieve same reliability as in TDM. See the FaxSipit booth at ITEXPO West 2008 and the website www.faxsipit.com. Check out the video interview on the TMCNET Conferences channel on Youtube at FaxSipit.
GregBoehnlein at Astricon 2008 on Public Internet vs Private Network
October 3, 2008
Greg Boehnlein compares/contrasts doing business with voice over public Internet versus private network connections. He shares a basic description of voice over Internet (packet switched) where routes may go in any direction.
What are the techniques for quality control? DSCP (Descriptive Service Control Packets) for one. Greg advocates a strategy that puts you in more control. Watch him deliver at Astricon 2008 on this video.
What are the techniques for quality control? DSCP (Descriptive Service Control Packets) for one. Greg advocates a strategy that puts you in more control. Watch him deliver at Astricon 2008 on this video.
Direct Inward Dialing, Not Termination is Where the $ is
October 3, 2008Tons of people lately are emailing me asking for prices of DID/DDI on http://www.didx.net. The list of DID/DDI and the lowest rate is at http://www.didx.net/did, but even if one has only a wholesale research account (not in active mode), one can see a lot more, including choice of vendor, vendor quality 0-8, features such as number of channels and minutes included...
For example, USA DID are available in 244 area codes with prices ranging from 99 cent to $5.00 per month and as many as unlimited minutes and 20 channels. This range is available because the third party vendors choose how they wish to sell on DIDX giving buyers more than one choice.
Israel Incumbent Bezeq Files for VoIP Permit
October 3, 2008
http://www.telegeography.com/cu/article.php?article_id=24756 ... I'm late reading this, but just had to pass it on. It's true. Bezeq International, the Israel incumbent telecom has filed for a VoIP permit.
Service Wins over Price - Rate your VENDOR!
October 2, 2008
Just click here at VendorRate URL http://www.vendorrate.com/r/GKHCHDQT to rate all your vendors. Tell the world the truth of the kind of customer service they provide. Pass it on, too!
Wow, this is cool. Monetization is one thing, but service is numero uno!
Wow, this is cool. Monetization is one thing, but service is numero uno!
Fonality and Dell? Interesting
October 2, 2008
Just got an email from our company Dell representative Andrew... and the subject line is "Elevate Your Business With a Fonality Phone System from Dell."
I remember filming Chris Lyman, the CEO, at a past ITEXPO regarding Fonality, Trixbox, and their workshops there.
Find out how to decrease the cost of call management by running Fonality (TM) phone systems on Dell(TM) hardware at http://app.fonality.com/hud.
I remember filming Chris Lyman, the CEO, at a past ITEXPO regarding Fonality, Trixbox, and their workshops there.
Find out how to decrease the cost of call management by running Fonality (TM) phone systems on Dell(TM) hardware at http://app.fonality.com/hud.
Men and Women are Monetizing IP Communications
September 30, 2008
It just appears that the women are a little quieter. John Cirner, co-owner of a successful CLEC and Talkmotion.com, and his colleagues, Max Glucksmann (DIDX integrator) and I had dinner one night during Astricon 2008. John and his partner Savoi asked why there were so few women presenting at voIP conferences and why not have a Women in voIP discussion panel at conferences. The panel could vary in types of expertise and background.
Several women were and are still being suggested on my personal blog and on Facebook, including:
Karen Campagna of Cisco
Jenny Callicott of Celtrek and Global Roaming
Debbie Grasso of Paetec
Dunia Campos of UltraCall
Catriona Harris. Lynda Starr, and Ilene Adler of Vantage Communications (blog)
Jaymie Scotto of Jaymie Scotto & Associates
Anne Coulomb of Avaya
Gayle Wolski who is key to publicity of VoiceCon
Allison Smith of the IVR Voice
Ilissa Miller of Jaymie Scotto & Associates
Connie Terwilliger of Voice Over Talent (expert on the older ISDN and voice)
Carrie Hartford of IPSMARX
Carolyn Schuk, the voIP Princess
Sheryl Breuker who knows everyone in the industry
Katherine Bagin of AT&T
Ginny Hutchinson of SpeakEasy
Helen Robison of Clarus Systems
Want to get involved in the planning and possibilities?
Several women were and are still being suggested on my personal blog and on Facebook, including:
Karen Campagna of Cisco
Jenny Callicott of Celtrek and Global Roaming
Debbie Grasso of Paetec
Dunia Campos of UltraCall
Catriona Harris. Lynda Starr, and Ilene Adler of Vantage Communications (blog)
Jaymie Scotto of Jaymie Scotto & Associates
Anne Coulomb of Avaya
Gayle Wolski who is key to publicity of VoiceCon
Allison Smith of the IVR Voice
Ilissa Miller of Jaymie Scotto & Associates
Connie Terwilliger of Voice Over Talent (expert on the older ISDN and voice)
Carrie Hartford of IPSMARX
Carolyn Schuk, the voIP Princess
Sheryl Breuker who knows everyone in the industry
Katherine Bagin of AT&T
Ginny Hutchinson of SpeakEasy
Helen Robison of Clarus Systems
Want to get involved in the planning and possibilities?
Virtualization of Servers Webcasts: Value, Disaster Preparedness
September 30, 2008
Dell offers webcasts on Virtualization of Services and assists in learning the value of such, how to use it as disaster preparedness and as a critical component of operations.
I remember my first introduction to virtualization was in reading articles in Information Week last year, TMC's Green Technologies Conference, and ITGulfcoast.org workshops.
I remember my first introduction to virtualization was in reading articles in Information Week last year, TMC's Green Technologies Conference, and ITGulfcoast.org workshops.
