Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama .....
2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell
CloudTC and N-Able Acquired
"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...
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ProfitBricks: Where InfiniBand Meets Cloud 2.0
In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...
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Proactive Care Puts Operators One Step Ahead
By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent
Monitoring and analyzing network data proactively saves operators time, money, and customers.
When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.
The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience. That is a customer at risk of leaving.
Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.
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10 Lessons from Volleyball
I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...
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Emerging Threats Combats a Million Plus Pieces of New Malware a Week
There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...
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NFV-Based Software Telcos Need OSS/BSS Interoperability
One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...
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SysAid's Lifshitz: The Cloud Will Dominate ITSM Market
Cloud computing has really become a household word with mainstream media outlets running stories on television about the growth in the space...
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Wholesale Telecom Prices as Volatile as Gas - VoIP Innovations President Podcast
September 21, 2012
Since the days when DIDX became an Inc.com 500 | 5000 application partner, I've been an avid fan of the wise magazine and the highly coveted awards program. I especially browse the annual winners for companies that I know personally or that I want to meet. 2012 list is out, and guess who's on it in place number 744 out of 5000? VoIP Innovations!
Mercedes-Benz Technologies and Driver Safety versus Autonomy
September 12, 2012
Working for a Canadian company AstraQom on a one year contract in their marketing program has been a cultural and technological joy for this Floridian. I visited Ottawa twice, once with a side trip to Gatineau Bier Fest and the Ottawa Running Races in May, since mid-July 2011. I also visited with city officials and business owners about their communications needs and ways for AstraQom to make a good difference in the community. I also wrote a blog post comparing the way people sell voIP and the way they sell cars which led me to start a series of audio podcasts with Mr. Jeff Mierins, owner of Star Motors, Dow Honda and other dealerships in Ottawa.
VoIP Facebook Page Request Leads to Xorcom SIP Phone Talk
September 4, 2012The Teachers' Lounge is a place I never hung out in when I taught English to 8th graders for 15 or so years. I'm not tight with the people who like to talk IP communications International Enquirer gossip, but I do pay attention to knowledge and experience that coders, evangelists, early adopters and potential customers of open source telephony, VoIP and such ... post that they want and that they have.
Not long ago, Olle Johansson of Edvina AB updated one of the most versatile and useful VoIP groups on Facebook with this comment, "I just noticed that Xorcom have released SIP phones. Any experiences in this group?
Vive IP - IP Lives Conference in Cali, Colombia
August 29, 2012"Long live IP," I can imagine many of us would happily shout together because of the billions of lives that IP has empowered. Because of IP, new businesses, applications, technologies, jobs, innovations, inventions, and possibilities are ours for the making and taking. An industry friend of mine named Sandra Diaz Hoyos, president of Smart Network Solutions, is working with a global set of highly-respected companies to make available the Vive IP Conference, scheduled October 18, 2012 at the Club Campestre in Cali, Colombia.
Vive IP, IP Lives by Smart Network Solutions is like one of those mandatory appointments, businesses do not want to miss for effective socialization and experiential knowledge. The event is targeted for professionals, decision-makers, and staff in leading organizations nationwide and worldwide who provide, need or are interested in crucial issues related to communication technologies networks, IP telephony and data security.
Asian Carriers Conference 2012 for Unforgettable Telecom Business Development
August 20, 2012
Let's run!! Want your conference to make positive memories that bring everyone back for more, along a few dozen more of their industry friends next year? Mix business activities with play, competition, and teamwork. Like, I am ecstatic that not only does Cebit in Germany have an annual 5K running race for participants, but now Asian Carrier Conference does.
Google Enables Business to Add Subscribers in Search Listing
August 2, 2012
May not be news to everyone, but I was browsing for new running gear, and I think this is cool that Google search can enable businesses and consumers who opt in. Businesses and consumers can enter their email address and zip code to subscribe to special deals and news.
This ad format enables advertisers to include an email subscription option in ads. It was first made available in early mid-December 2011.
This ad format enables advertisers to include an email subscription option in ads. It was first made available in early mid-December 2011.
A Story about Leaving Latvia in the 40s, Cars, and Technology
July 27, 2012Once there were a pair of Latvians, husband and wife, in the mid 1940s, who fled in the middle of the night from their country to safer territory. Who knew their fearful flight would eventually lead them to one of the most positive and exciting entrepreneurial stories of Ottawa? Of all things, too ... cars, one of the most important purchases one can make and a big part of consumers' sense of identity!
People Power Behind Everything IP
July 27, 2012During my first fifty three years of life, I have had this obsession with people, their lives, why they do what they do, what they are good at, how they react to success and failure, what they create, and what I can learn from them ... and from there ... share with others. I still do.
Acme Packet SVP of Strategy Seamus Hourihan on SIP Connect, Peering, and SNCs
July 25, 2012
What a delight to be educated by another industry expert
Seamus Hourihan. I was referred to Acme Packet's SVP of corporate strategy during the company's party and reception at Acme Oyster House in New Orleans the week of 2012 International CTIA Wireless conference.
Click to stream or download our discussion of a favorite travel location NOLA, the misson of Acme Packet, Wind Mobile's recent selection of Acme Packet for SIP connect, opportunities this provides, what is SIP, and what is the difference between private and public interconnects and peering.
Seamus Hourihan. I was referred to Acme Packet's SVP of corporate strategy during the company's party and reception at Acme Oyster House in New Orleans the week of 2012 International CTIA Wireless conference.
Click to stream or download our discussion of a favorite travel location NOLA, the misson of Acme Packet, Wind Mobile's recent selection of Acme Packet for SIP connect, opportunities this provides, what is SIP, and what is the difference between private and public interconnects and peering.
"Mobile services supported by 4G and LTE networks are compelling in their capabilities.
What is that Box at the Bottom of the Cell Tower?
July 5, 2012
All of us in the Internet protocol-based communications and technologies business are some of the luckiest professionals in the world. Whether you have a liberal arts or engineering or science or other background, there is room and need for all of us. People who know me laugh at how much I talk about flying around to different conferences, exhibitions or just to meet a dozen customers within a couple hours' drive from each other. The reasons that I travel and participate in these meetups and other events are not just a part of sales or customer service or vendor / partner search.
