Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Nuance Brings Artificial Intelligence to the Omnichannel World

The robots aren’t coming, they are here is all I could think of today as I mulled over my notes from a...

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NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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White Label Cool Mobile Voice Video IM App Vippie

February 12, 2013

Vippie mobile dialer created more than a stir at ITEXPO East 2013, and now, those who can make it to Barcelona for GSMA World Mobile Congress ... can be a part of the action again. Some may think that I am such a blatant marketer or marketeer, but when I find any app, service, or product that is useful, life-enhancing, and lucrative, I am there sharing what the team behind it ... has to say.

GoAnimate your Social Media Message, I Did for ITEXPO

January 29, 2013

AudioCodes' Alan Percy on SIP and Unified Communications

January 29, 2013


"Folks say, 'I've got a SIP-based contact center, and I've got a SIP-based PBX. They are both SIP, so they should just be able to plug right into each other."

 

Right? But AudioCodes' Alan Percy says, "The answer is often 'No.' Behind all that ... the SIP specification is a product of IETF which is the Internet Engineering Task Force.

Sharing Experience with First Computer Purchase

January 15, 2013

My freshman year Introduction to Computers class professor told me I had no future in computers and not to take the class again. I was depressed for several weeks. Then, I saved up until I could buy my own computer. I bought a Tandy 1000 HX which had a 3.5" floppy instead of a 5.25" one.

Need Eight Arms to See Social Media ROI nbm

December 17, 2012

What keeps so many companies from using social media? The boss asks important questions, "Where’s the ROI of social media? Why should I gamble my marketing team's time? How do we make the most out of the world's vast volume of digital data in the area of social media?" 

 

Oktopost, a hot, new social media marketing platform for business looks like it fits the "effective use of social media" bill.

Greg Giagnocavo from the Classroom to Communications over Internet Innovation

December 11, 2012

ITEXPO East and West are events that not only place us amongst scores of productive business and technical development opportunities, but they also introduce us to some of the most inspiring technology and communications entrepreneurs and thought leaders. For example, does anyone remember Classroom Connect in 1994, a really cool educational startup with a website? I do. I was a teacher, and I discovered their website after I bought a Tandy computer, a phone line, and a dialup Internet account that year for my 8th grade English and Gifted Studies classroom.

Free Phone Calls from USA to Mexico and Canada via Credo Mobile?

November 16, 2012

Something like that! USA mobile phone users are used to unlimited calling nationwide on mobile service plans, but add unlimited calling from USA to Mexico and Canada, and you've got a dream come true for at least ** 1.6 million Canadian immigrants and at least * 12.7 million Mexican immigrants who live in USA. This does not count in the number of people who are not immigrants who need to call either country for personal or business reasons. The Credo Mobile announcement was made on November 5, 2012: "In keeping with its progressive values, CREDO Mobile announced today that calls made from the U.S.

Sprint Velocity's Tim Johnson on Connected Vehicle and Mobile Opportunities

November 9, 2012

M2M and connected vehicle technology are significant topics because of the positive potential for increasing revenue and exciting diversification of services but also of retaining customers and making their lives more productive and convenient in one of their favorite places ... their cars. I jumped at the opportunity to interview Tim Johnson, Sprint Velocity's Global Business Development Manager, who is also a Connected Cars Conference presenter on November 13, 2012 in Dallas, Texas. Stream it by clicking here and clicking at the end of the description where it says "Download" at the end, or download it here to practically any mp3 player and listen offline even.

Images of ITEXPO West 2012 Internet Protocol Everything Imaginable

October 30, 2012

A flurry of activity ... business development and technical collaboration discussions were in every space at ITEXPO West 2012 and its many co-located events in Austin, Texas. I managed to catch a few on camera. I am still not through following up with those I met for great social media as well as other types of business projects.

Submit M2M Case Studies for M2M Evolution Conference

October 23, 2012















After a few audio podcast interviews with industry M2M service provider leaders and participating in M2M events in the past two years, I have developed an avid interest in the topic. Following are links to those podcasts and detailed guidelines to submit case studies for the M2M Evolution Conference scheduled for January 29 - February 1, 2013 in Miami Beach.


1. Talk with Thingworx CEO

 

2. Talk with Raco Wireless President John Horn



The robust M2M conference program will focus on topics that inform and educate the audience of the latest and greatest technologies, current and future regulatory policies, new verticals, new applications and all of the hottest topics in the Machine-to-Machine Industry.




















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