Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

NFV Vendor Challenges Part 2

How will the software in NFV networks interact? Via a Management and Orchestration (MANO) layer.

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Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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ThingWorx CEO Russell Fadel on M2M and the Connected World

March 12, 2012

Last weekend my three-year-old grandson and six-year-old granddaughter helped me complete a CSI face reconstruction kit. Afterward, Simon held up a pan in front of his own face and asked the finished kit, "Why don't you talk to me, Mr. Face?" 


His request was not such a silly one. That is what M2M does. It assists things to talk to each other.


Who Thought of the New Popular Intellectual Property Conference for ITEXPO?

March 9, 2012

How many times have you thought of a better way of doing something, but you were afraid to rock the boat, especially if you are not the boss? Who gets made fun of the most? Those who speak up or those who are quiet? Taking a chance is something I am notorious for.

Monetizing IP Communications May Take Some Special Tweeting

March 7, 2012


LisaMarieDias's blog post "Who to Follow, and Not to Follow, on Twitter – That is the Question" caught my fancy because of what I agree with but even more so, what I don't agree with. The 51 comments she has received so far as just as controversial and thought-provoking as her original post. Twitter is used in serious manner for business, friendship, learning, teaching, collaborating, promotions and giveaways, newsfeed, video channel, photo gallery, comics, and more. 

Lisa's Twitter workshop clients ask her how to get more Twitter followers, and she replies, "Who should you follow?"

She shares concern over following a bunch of people who just spam.




The Purchase of Rapportive by Linkedin was ...

February 29, 2012

How would you fill in that blank in the blog title? Shocking? Smart? Cool? Like why didn't Google buy Rapportive?

Negative Plus a Negative Equal a Positive

February 7, 2012

"Nobody doesn't like Sara Lee," says the Euro-American conglomerate that sells hundreds of different, well-loved, pre-packaged, sugary concoctions. This means that everyone likes Sara Lee. Maybe not, but that's a cool slogan. Sometimes a negative plus a negative equal a positive. Likewise, negative things happen to us online and offline in business, personal and social situations, whether in our social networks, on a business forum, or in our workplace.

Frank Talk on Telecom Fraud with Humbug Labs' Eric Klein

January 25, 2012

Eric Klein, the VP of sales and marketing at Humbug Labs,is the telecom fraud expert that we interviewed in a recent podcast, sponsored by DIDX and AstraQom. He is one of the brilliant presenters scheduled for ITEXPO East 2012, specifically the Asterisk World and Cloud Communications events. Look in the ITEXPO East 2012 visitors' bag for the Humbug Labs free white paper that describes the evolution of telecom fraud. It includes a free trial code of Humbug services.

Much like business issues regarding infringment of intellectual property that I discussed with Mark Terry, companies are not prepared to prevent or to deal with telecom fraud. Most are too embarrassed to ever admit to experts when they suffer either.

Mark Terry, Esq. on Intellectual Property and Telecom Sourcing

January 25, 2012

Embarrassed that your company needs an intellectual property lawyer? 
It is better to be embarrassed and still secure the services of a lawyer in  cases where your company's intellectual property has been infringed upon or where your company has infringed upon another entity's intellectual property.  After less than a twenty minute conversation with Mark Terry, a patent and trademark law attorney, I am convinced that there are thousands in the IP (Internet-Protocol) Communications industry who need to understand their legal rights and responsibilities in this area of law.

Readers are invited to listen to the recording of a conversation with Mark Terry, a recognized expert in patent and trademark law, Mark Terry is regularly featured in publications and journals.

The attorney is a presenter in three panels during ITEXPO East's SUITS conference which is all about .




You People, 3 IP Communications Customer Service No-Nos

January 11, 2012

IP communications and wireless companies are not always a species that give customers what they want, when they want it, and how they want it.

In reality, I think it is probably one of the reasons why maybe as many as * 43% of them do not live past four years in business. So, what are some of the mistakes that companies in our industry make in customer service?

1. No regular training in the best language to use in any given customer service situation.
For example, what do the readers of this blog post think of the phrase, "You people," being used in written or oral communication with customers? Me?




Caroline Gabriel, a Wise Woman in Wireless to Speak at 4G Latin America Conference

December 12, 2011

My own trek from the fields of English instruction to technology innovation and content-sharing, in general, from my middle school teaching days of web editing, voice and video over Internet via Vocaltec's Internet phone and CU-SeeMe ... to co-founding Super Technologies and its CTO and co-owner Rehan Allahwala's inventions of Virtual Phone Line and DIDX ... to my current work with AstraQom in social and business media, networking, and industry and ethnically targeted services ... has made me an obsessive lifelong learner.

Stoke's Dan McBride on LTE Security

November 27, 2011

Dan McBride is the VP of Marketing at Stoke the past four years and has enviable background of 18 years' networking industry experience. The company Stoke, whose main offices are in Santa Clara, California and Bangalore, India, was a sponsor and exhibitor of the October 2011 4G World conference in Chicago.

Their well-respected clients such as NTT Docomo and British Telecom take advantage of Stoke's Security eXchange, WiFi eXchange, and Stoke Session eXchange (SSX-3000 and XGLC20 Packet Processing Line Card). The company provides complete scalabe LTE security, 3G Core Offload, and RAN offload solutions for mobile operators.

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