Suzanne Bowen : Monetizing IP Communications
Suzanne Bowen
32 yrs in telecom, teaching, blog & grant writing, biz development, marketing, & PR. Favorite moments in life involve time w/ family & friends, networking, IP communications industry verticals & horizontals, running, traveling, foreign languages
| 1. "Focusing your life solely on making a buck shows a certain poverty of ambition..." Barack Obama ..... 2. "One of the sad signs of our times is that we have demonized those who produce, subsidized those who refuse to produce, and canonized those who complain." By Thomas Sowell

Fascinating WebRTC Demos from WebRTC Expo

WebRTC has been described as the most disruptive communications technology of the decade. It has also been described as overhyped. Well, I...

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Restoration Hardware's E-commerce Fighting Formula

A Tasteful Blend of Starbucks and Apple Retail Experiences designed to make customers fall in loveApple has the most valuable retail real...

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Thoughts on ThinkGeek Customer Service

I’m on the phone with ThinkGeek because I purchased something which they shipped incorrectly. I tried email and didn’t get a...

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The Interworking Function (IWF) part of the Diameter Signaling Controller (DSC) now takes center stage

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling...

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New T-Mobile Pay as You Go LTE Pricing Changes Everything

Until recently, if you wanted a real data plan on a major carrier while using your cell phone, you were forced...

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How Sony May be Fighting to Unleak its Information

The recent attack on Sony Pictures Entertainment is about as scary as it gets as emails which insulted the company’s hired talent...

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4 Tips for the Busy Executive

I have a couple of prospective clients that keep delaying projects. One really wants to do the project but the people...

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Frank Talk on Telecom Fraud with Humbug Labs' Eric Klein

January 25, 2012

Eric Klein, the VP of sales and marketing at Humbug Labs,is the telecom fraud expert that we interviewed in a recent podcast, sponsored by DIDX and AstraQom. He is one of the brilliant presenters scheduled for ITEXPO East 2012, specifically the Asterisk World and Cloud Communications events. Look in the ITEXPO East 2012 visitors' bag for the Humbug Labs free white paper that describes the evolution of telecom fraud. It includes a free trial code of Humbug services.

Much like business issues regarding infringment of intellectual property that I discussed with Mark Terry, companies are not prepared to prevent or to deal with telecom fraud. Most are too embarrassed to ever admit to experts when they suffer either.

Mark Terry, Esq. on Intellectual Property and Telecom Sourcing

January 25, 2012

Embarrassed that your company needs an intellectual property lawyer? 
It is better to be embarrassed and still secure the services of a lawyer in  cases where your company's intellectual property has been infringed upon or where your company has infringed upon another entity's intellectual property.  After less than a twenty minute conversation with Mark Terry, a patent and trademark law attorney, I am convinced that there are thousands in the IP (Internet-Protocol) Communications industry who need to understand their legal rights and responsibilities in this area of law.

Readers are invited to listen to the recording of a conversation with Mark Terry, a recognized expert in patent and trademark law, Mark Terry is regularly featured in publications and journals.

The attorney is a presenter in three panels during ITEXPO East's SUITS conference which is all about .




You People, 3 IP Communications Customer Service No-Nos

January 11, 2012

IP communications and wireless companies are not always a species that give customers what they want, when they want it, and how they want it.

In reality, I think it is probably one of the reasons why maybe as many as * 43% of them do not live past four years in business. So, what are some of the mistakes that companies in our industry make in customer service?

1. No regular training in the best language to use in any given customer service situation.
For example, what do the readers of this blog post think of the phrase, "You people," being used in written or oral communication with customers? Me?




Caroline Gabriel, a Wise Woman in Wireless to Speak at 4G Latin America Conference

December 12, 2011

My own trek from the fields of English instruction to technology innovation and content-sharing, in general, from my middle school teaching days of web editing, voice and video over Internet via Vocaltec's Internet phone and CU-SeeMe ... to co-founding Super Technologies and its CTO and co-owner Rehan Allahwala's inventions of Virtual Phone Line and DIDX ... to my current work with AstraQom in social and business media, networking, and industry and ethnically targeted services ... has made me an obsessive lifelong learner.

Stoke's Dan McBride on LTE Security

November 27, 2011

Dan McBride is the VP of Marketing at Stoke the past four years and has enviable background of 18 years' networking industry experience. The company Stoke, whose main offices are in Santa Clara, California and Bangalore, India, was a sponsor and exhibitor of the October 2011 4G World conference in Chicago.

Their well-respected clients such as NTT Docomo and British Telecom take advantage of Stoke's Security eXchange, WiFi eXchange, and Stoke Session eXchange (SSX-3000 and XGLC20 Packet Processing Line Card). The company provides complete scalabe LTE security, 3G Core Offload, and RAN offload solutions for mobile operators.

Avvasi CEO on Quality Experience High Correlation to Revenue Profitability

October 24, 2011

Why should you and I be interested in the services that Avvasi provides and in particular their launch on the first day of 4GWorld of CONNEXUS, a collaboration of theirs with three other companies?

Here's my own experience.

Last week, my son and I entertained his children with our family bluegrass music favorites from Youtube and Boogie Maths videos on his smart phone. At a birthday party for a best friend, we couldn't remember the name of the band who sang "O-o-h Child" and found a video online with the answer, "The Five Stair Steps." I cannot even count the number of times that I and my 100s of 1000s of industry friends, customers, and vendors (via DIDX service provider networks, TMC media channels, and AstraQom social networks) have used video on a mobile devices to wirelessly share videos for elevator pitches, client testimonials, and product demos on the go.

Suzanne's Friend Searching for Mobile App Developer to Work Remotely

October 14, 2011

(First, I am looking for someone who is in Chicago or driving distance who is honest, good with talking to people, but also technically literate especially in the area of security who is interested in a 3-4 day job. Please contact me on Linkedin or Facebook if this fits you or someone you know. This is for something I need.) Resolved, thanks to industry friends!

There's a great opportunity for a MOBILE APP DEVELOPER who wants to work from anywhere (remotely). Contract or contract-to-hire.

Paytoo Social Media Director Response to Square COO Stance on NFC

September 29, 2011

Image by lalunablanca via Flickr

Written by Guest Blogger Brandon Cook, Social Media Director at Paytoo

We at Paytoo agree with Keith Rabois’ stance on NFC (Near Field Communications) in his recent interview with GigaOM founder, Om Malik. In addition to Mr. Rabois’ many reasons why NFC will not work, we believe NFC’s feasibility issues begin with the business model and proposed allocation of profits. Too many players would have to get involved, including, but not limited to banks, telecom providers, network operators and handset manufacturers. 

Distributing profits amongst all these players and keeping everybody satisfied would be extremely complicated.



Women in Telecom Thank 360 Networks, Xorcom, AstraQom and DIDX

September 19, 2011

Get the women from your company together with women from other companies, and business development is assured! We prove it at every IP communications event we participate in.

How? There is an informal gathering of some very bright and powerful engineers, marketers, executive officers, business owners, and software developers that meet for breakfast at IP communications and technologies shows such as PTC, ITW, CTIA Wireless, 4GWorld, CommunicAsia, ITCN Asia, and GSMA Mobile World Congress. The most recent was at ITEXPO West 2011 in Austin.

Gen Y Twenty Somethings and Virtual Worlds

September 19, 2011

Finally, I'm following up on behalf of AstraQom.com today regarding Avaya's Technology on Tap presentations and reception during ITEXPO West 2011 in Austin, Texas! This is number one of several posts I'll share with readers. I haven't missed Avaya DevConnect's gathering at ITEXPOs in the past four years. It is usually the night before the first day of the Expo, a great way to mix, learn, and socialize among the innovators at Avaya and many who do business with them at the beginning of the conference.

One comment that echoes among my neurons is that of Avaya's Chris Lync: "3D visuals, avatars, and virtual worlds are second nature to millenials (also known as Generation Y)." In fact, ReadWriteWeb site notes that the number of users registered for virtual world sites broke the 1 billion mark during the third quarter of this year 2010, and half of them are under the age of 15. 

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