Next Generation Communications Blog

October 2009

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Top Attributes of an Enterprise Network Transformation Partner

It's no surprise that enterprises today that are looking to improve operational efficiency and increase customer satisfaction are relying more and more on a hosted model solution. 
  As voice and data networks remain critical tools for companies to grow revenue and satisfy customers, businesses have an increasing need to outsource the management of the technology to equipment vendors and manage service providers   After all, partnering with communications solution providers is a good choice to help lead enterprises to next generation networks.   Experts at Alcatel-Lucent said the benefits of working with managed service providers that have the right experience to manage and transform enterprise voice and data networks give enterprises strategic advantages in today's marketplace. To maintain a competitive edge, enterprises must evolve their networks to take advantage of the various capabilities being introduced and supported around the world, the company said.   "Network transformation can lead to altered network topologies that align with the structure of the applications, services and business processes that are also evolving within the enterprise," Bruce Rowland, a consultant with Alcatel-Lucent, wrote in a company white paper. "The impact of these transformations typically spans significant improvements in costs, reliability, security, manageability and performance."   Such transformations include WAN optimization, the switch to VoIP and unified communication, enterprise security refresh, a contact center refresh and the move toward a wireless enterprise.   But how do enterprises ensure they are making the right network transformation? By teaming up with the right partner, a critical component to a company's success. Alcatel-Lucent outlined the following characteristics companies would find in an ideal partner:   • Works directly with the chief information officer • Manages external IT partners and suppliers • Understands enterprise network technology • Understand enterprise communications • Understand voice and data carriers, both fixed and mobile • Understands carrier equipment and networks of the carriers • Experienced working in a multi-vendor environment • Has no vested interest in the enterprise's other expense streams • Experienced in management • Experienced in transformation   But no matter whether companies choose a system integrator, network service provider or network equipment manufacturer for a partner, the process requires a thorough examination of the potential partner's experience, references and position in the marketplace, Alcatel-Lucent said.   "With a single network outsourcing partner, the enterprise can build a powerful relationship that will reduce costs and improve service while allowing it to concentrate on products and customers.

Speeding Evolution to Stay Competitive - The Right Blend of Network Bandwidth and Speed During LTE Migration

These days, seeing young consumers with high-tech gadgets like an iPhone or other smart phone device with Internet capabilities, is pretty common.  As the desire for those very devices increases, so does the demand for increased bandwidth-intensive services.


And because consumers' usage patterns keep evolving, wireless operators need to develop a new strategy to support various multimedia offerings at a lower cost.

Top 10 Ways to 'Free Your Network' and Successfully Work with Third Parties

Telco interest in working with third-party service providers and developers is growing fast, and with good reason.   In the 15 years since the Internet became a global phenomenon, there has been an intense growth in the number of services that customers are able to access through their telecommunications connection, most of which have been created and supplied by third parties.   Network providers basically today have two choices - a) to be providers of only a small number of mostly commoditized services, b) or to work with third parties to add value to the customer's overall experience of using Internet and Web services.   The shift to third-party services is accelerating as more software platforms are making it easier build and upload new ideas to the Web's expanding community of users. Look no further than Facebook to realize the wide range of ways in which open platforms are being used to leverage businesses and expose them to greater opportunities.

Leveraging Multi-industry Ecosystems to Speed Service Innovation

ABI Research predicts that Verizon Wireless, for example, will spend close to $30 billion on spectrum and infrastructure, and while LTE technology will present Verizon and other operators with significant reductions in operating costs, they will still need to find new revenue streams support their business models to compete effectively.

Using Ecosystems to Drive New Revenue and Innovation

In a next generation communications environment, it becomes almost impossible to achieve high levels of success with the former. The need to accommodate to accommodate different means of access and devices and to maintain viable financial models by making services adaptable to multiple user types means providers must facilitate interaction with other companies as they seek to develop and introduce new services.

Using Multimedia Content Management Solutions to Drive New Revenue While Increasing QoE

The evolution of networks, content, applications, and devices, combined with user's understanding of the capabilities available to them and their new expectations that result from this enlightenment make it critical for providers to be able to leverage flexible service delivery and management infrastructures.

Driving Innovation Through Multi-Industry Ecosystems

Indeed, ecosystems provide an opportunity for businesses that would have had little cause to work together under traditional business models, to generate added value for the members of a growing number of ecosystems as well as their end users.

Best Practices for Managing and Maintaining a Multi-Vendor Network

Every investment in today's cost-conscious climate goes through a lot of scrutiny. That said mobile operators face no shortage of challenges in today's market environment.   In their bid to improve their profitability and maintain their competitiveness, many mobile operators are rolling out new services meant to generate revenue and increase usage. They need to juggle diverse traffic types, keep track of complicated service level agreements and speed time to market - all while reducing capital and operating expense and generating new revenues.   Yankee Group estimates backhaul costs account for approximately 30 percent of network-related OPEX, while Heavy Reading noted recently that mobile carriers are increasing their spend on backhaul by 15 percent to 25 percent annually to meet demand for a high-quality HSDPA or EV-DO end-user experience.
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