Alcatel-Lucent has married two of its solution portfolios, Genesys and the Enterprise, as part of an expansion plan for its Dynamic Enterprise vision and increase its market reach.
According to company officials, Alcatel-Lucent's Dynamic Enterprise vision helps enterprises to build sustained strategic differentiation by interconnecting their networks, people, and processes and harnessing the connected knowledge of their customers, employees and partners.
This Dynamic Enterprises approach brings cross-channel
"conversation" enhancing employee and customer conversation management, in a more Web 2.0 approach. This improves employee interactions amongst themselves and between companies and their customers.
This new approach also focuses on the enterprise communications platform, taking it to a more software-based architecture, and making it open to third party developers to create new mashed up services and applications. Also, Alcatel-Lucent unveiled at VoiceCon a new Smart DeskPhone, a telephony platform, which features an open API developer platform, multimedia communications capabilities, and Web applications for personalized mashups or industry-tailored applications.
