Next Generation Communications Blog

Alcatel-Lucent Technology News

Want to Drive Smartphone Success? Focus on the Customer Experience

The CXT Program, otherwise known as the Customer Experience Transformation program, that must be put in place ensures that you can achieve the all-encompassing goal of delivering optimal satisfaction for your customer base.

Alcatel-Lucent's New Ethernet Switch Outperforms Enterprise Core Market

By Ed Silverstein

There is now global availability of a new 10 Gigabit Ethernet (10GigE) enterprise switch from Alcatel-Lucent that the company says sets a powerful standard in non-blocking switch capacity, port density, low-power consumption and price-per-port. The OmniSwitch 10K Modular LAN Chassis is the first of a generation of network infrastructure offerings that exemplify Alcatel-Lucent's approach to enabling Application Fluent Networks, the company says. By leveraging the intelligence in the OmniSwitch 10K, enterprises benefit from a network based on user, application, device and location - resulting in better services as well as streamlined operations, and lower management costs for IT. Businesses also save on capital expenditures because the average price per non-blocking port of the OmniSwitch 10K is one-quarter of its nearest competitor, the company said. In addition, Alcatel-Lucent unveiled its Application Fluent Network approach for its next-generation network infrastructure products.  

Integrated Social Media Strategies Can Help Enterprises Optimize Marketing and Customer Service Initiatives

In an effort to reach consumers on a more personal level, many thriving companies have begun launching social media campaigns. Unfortunately, the majority of these enterprises are only capable of connecting with customers on a department-by-department basis, often resulting in less than desired results.

How Can Enterprises Utilize Business Communication Solutions to Improve Their Bottom Line?

Using the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite (ICS) and the Alcatel-Lucent OmniTouch 8600 My Instant Communicator, the Dynamic Enterprise gains access to consistent, robust and secure communications solutions.

The Move to LTE Helps Companies Meet their Wireless Demands

To show off the potential of LTE technology in the most demanding of circumstances, Alcatel-Lucent and the Texas Energy Network (TEN) recently announced that they will hold a live demonstration in New Mexico later this month.

Partnership with BT Leverages Alcatel-Lucent's High Leverage Network Services

Alcatel-Lucent this week announced a five-year agreement with U.K.-based BT for the evolution of its 21st Century Network (21CN). 

Company officials said that this project leverages Alcatel-Lucent's High Leverage Network architecture and transformational services. It is expected to further evolve BT's infrastructure and will allow the company to expedite network convergence, increase capacity and deliver content cost effectively.

In addition, the 21CN will help BT prepare to introduce new video-rich services to an expanded base of wholesale and retail subscribers. Customers in more than 170 countries will benefit from the development of this project and will help BT to strengthen its position in the U.K. by increasing performance, capacity and bandwidth to a larger customer base.



George Nazi, managing director, BT 21CN Core Convergence, said that 21CN is a huge transformational program that provides a network for the future that requires a game-changing approach.

Keeping Pace with User Needs: Five Trends for Telco Providers

The days of status quo service are long over. Today, network operates need to stay innovative to adequate meet user expectations when it comes to services and quality. As consumers and end-users, alike, increasingly crave high-bandwidth content and better services, service providers need to evolve their strategy and change their business models to meet those needs.

Network Providers and Partners: A Perfect Marriage

Service providers looking for a way to boost their business initiatives often have a balancing act to perform. They need to keep maintaining their investments and services while trying to keep costs down.

Open Development Platforms Offers Options

It's great to see how companies are embracing new technology. Many are finding innovative ways to stay on top of the various technological changes. And one popular method is to establish an open development platform.   Open networks, for example, give network operators a way to help customers access content from multiple devices across any network. For developers, it lets them be more productive and lessens the learning curve when migrating to new technology.   Verizon Wireless is one good example of how a company boosts its business with an open development initiative. It first kicked off the effort within 2008 with Intertek, a company that specializes in wireless, telecommunications and mobile application testing.   The Open Development program lets customers use any device and application on Verizon Wireless' national voice and data network after they have met relevant specifications and certification.

Alcatel-Lucent Gaining Contact Center Market Share

Recognition by third-party analysts, like Frost & Sullivan will only serve to enhance its presence. In fact, Alcatel-Lucent has already made significant strides: Frost has named it the EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009, signifying Alcatel-Lucent's growth in the market. Specifically, the award is given to the vendor that has gained the most market share in the past two to three years.

Featured Events