Next Generation Communications Blog

Customer Experience

Cloud DVR Comes of Age

By: Mathew Pitt-Bailey, Product Communications, Alcatel-Lucent 

I know what you’re thinking. Here is another article about “the cloud”. There’s been a lot of talk, a lot of promise – in short, a lot of hype about how the cloud will transform our industry. But when is it going to start delivering? 

Well actually, it already has.

Big Data for Better Operations - The Use of Analytics in the Connected Home

By: Alan Marks, Senior Product Marketing Manager, Alcatel-Lucent’s Motive Customer Experience Solutions

The increasingly competitive broadband market has service providers facing new challenges as they deliver services to today’s Internet-connected home. One challenge is delivering technical support for the rapidly increasing number of Internet-connected devices in the home. Consumers are now connecting gaming consoles, smart phones, tablets and other devices to their residential gateway, and their broadband Internet service. In light of this increasingly complex and dynamic technological landscape, it is no surprise that service providers have turned to analytics to better understand their customers’ needs.

The Cat Video Index: A Simple View of Data Costs

By: Andy Porter, Product Manager in the Payment, Policy and Charging department at Alcatel-Lucent

The Economist has its famous Big Mac index for comparing buying power across countries. But I wanted an index that focuses on the cost of mobile data usage. That meant I had to find a data-charging equivalent of the Big Mac. I needed an item that crosses cultural boundaries, is universally understood and is available worldwide.

I considered many possibilities. But the answer arrived when I saw my daughter laughing at a video of a cat playing a piano. Obviously, the mobile data equivalent of the Big Mac is the YouTube video. It’s a universally available service that is easily measured in quantitative terms, making it ideal for comparing mobile data costs.

In honor of my daughter, I chose the classic “piano-playing cat” as the baseline video. And by the way, this cat video has been viewed over 34 million times, proving its suitability as a baseline.

DLNA CVP-2 Will Make Sharing Pay TV Much Easier

By: Mae Kowalke, TMCnet.com Contributor

There are two kinds of technology consumers: Those who revel in the technology, and those who just want the benefits of the technology without having to think about tech itself.

While I definitely am someone who enjoys the technological innovation as much as the results of that innovation, most consumers are not. They just want technology that works, i.e., where the proof of the viability of next generation capabilities can be summed up as “seeing is believing.”  

One example of this is the increasing popularity of multiscreen entertainment as delivered over a leading-edge multiscreen video platform such as the Alcatel-Lucent one that has become with service providers around the world. Consumers don’t want to have to fiddle with their computer or TV to get their content from one device to the next. They just want it to work; consumers want to be able to walk around the house with their shows or take their entertainment out into the world via their smartphone, not unlike we’ve been able to do with hardbound books for generations.

Motive Helps Global Service Provider Know When to Upgrade Customers to Ultra-Broadband

By: Mae Kowalke, TMCnet Contributor

As one of the world’s largest network service providers, Norway’s Telenor must constantly upgrade its systems to stay on top. The company runs networks in 12 countries and operations in 29 more, and it has a market capitalization of roughly $38 billion. But it must keep its operations modern to maintain its position, so last year the company decided to upgrade its access network so it could deliver ultra-broadband services and improve the customer experience with ADSL2+ and VDSL2 technology.

Deployment of the upgrade currently is underway, and Telenor expects to have its 500,000 DSL lines migrated to the new VDSL2 platform by 2015, according to a recent case study, Telenor Achieves Competitive Advantage In Ultra-Broadband, on the rollout.

To efficiently deliver ultra-broadband services, however, Telenor needed a way to determine which of its existing DSL lines could be upgraded to VDSL2 without issue, and which ones needed additional infrastructure changes.

Is the Connected Car Going to Replace your Smartphone?

By: Anthony Trinh (@Trinh_Anthony), Integrated Marketing Assistant, Alcatel-Lucent 

What if you didn’t need to have your phone beside you at all times? What if instead, you can use your own car to connect with you, direct you and protect you wherever you go?

Well, by 2022, a Telefónica Industry Report (PDF) predicts that there will be 1.8 billion automotive Machine-to-Machine (M2M) connections that can do just that. This will comprise 700 million Connected Cars and 1.1 billion Internet of Things (IoT) devices for services such as navigation, insurance, stolen vehicle recovery (SVR) and infotainment. In fact, Machina Research predicts that by 2020, 90% of new cars will feature built-in connectivity platforms, growing from less than 10% today.

Connected Cars will not replace smartphones - merely it’s a way to extend the IoT connectivity and bring the everyday lifestyle right to the car. Ellis Lindsay’s blog on Connected Cars as an everyday lifestyle does a great job of explaining this concept. He goes into detail about connected cars giving us the ability to link our life experiences – whether it’s our deadlines, travel plans, monthly payments or Facebook notifications – to wherever we are and wherever we go.

Connected Cars as an Everyday Lifestyle

By: Ellis Lindsay, General Manager, Customer Experience Solutions, Alcatel-Lucent 

I drive to work and back home in my car every day. I tune in to a radio station for traffic news and upcoming events nearby. Like many of you I’m sure, this is a typical everyday activity. And like never before, we are connected to our home, our families, our phones, our work and our friends in a network that seems to be always on. Shouldn’t we be in a lifestyle where we are consistently connected to the everyday activities in our lives? Well, let me introduce you to the world of Connected Cars.

We ask the experts: How can exceptional QoE be achieved in VoLTE networks?

By: Jean Jones, Director, Wireless Marketing, Alcatel-Lucent

What does voice over LTE (VoLTE) offer your subscribers? Better voice quality, including HD voice. Rich communications with messaging and video. And whatever inventive applications you choose to introduce. In other words, VoLTE can provide a superior quality of experience (QoE) for subscribers and give you a competitive edge — particularly when your service operates at its best. 

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In my last blog[CCE1] , our experts explained why an end-to-end strategy is the key to maintaining peak VoLTE performance. Now we’ll look at how this strategy gets put into practice to optimize real-world service offerings. The information here is based on interviews with Luis Venerio who works with our VoLTE Readiness Services team. And his observations come straight from his experience on VoLTE deployments that serve millions of subscribers.

Third Party Pays Mobile Data Plans Hit the Market

Alcatel-Lucent’s Rich Crowe continues the dialogue on the Six Degrees of Mobile Data Plan Innovation by examining recent market developments in third party pays mobile data.

Syntonic Wireless™ is bringing sponsored data to AT&T customers. The Seattle-based mobile services company’s new Syntonic Sponsored Content StoreSM, creates an open marketplace where AT&T’s iOS and Android customers can find and consume free or premium content without consuming their data plans. Integrated with AT&T’s Sponsored DataSM service, the Syntonic Sponsored Content Store operates on the third party pays concept, one of the six degrees of mobile data plan innovation.

When it announced Sponsored Data in January 2014, AT&T offered a vision for a service that would give sponsors new ways to engage with customers and employees. Sponsors could come from industries as diverse as healthcare, retail, media and entertainment, and financial services. They could use sponsored data in a variety of different ways, including:

The Six Degrees of Mobile Data Plan Innovation: It's Not All About Data- Mobile Voice and Messaging Share Plans Offer Plenty of Appeal

Alcatel-Lucent’s Rich Crowe continues the Six Degrees of Mobile Data Plan Innovation blog series by examining the degree to which consumers are interested in share plans that include unlimited voice and messaging but don’t include data.

The last Six Degrees blog explored consumer attitudes toward two different mobile share plan options: sharing data only and sharing voice, messaging and data. This blog will explore attitudes toward a 3rd option: sharing unlimited voice and messaging — but not data — across multiple devices or subscribers.

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