Next Generation Communications Blog

Why Pivot?

In business, a pivot is a strategy change (especially in Lean Startup processes). When you look at brick-and-mortar companies like RadioShack,...

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Thoughts on the Industry Right Now

All the forecasts: have any of them been accurate? Or is it just a way to sell reports? If it is,...

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Hosted PBX Sales Increasing

Blame some of it on the TDM-to-IP transition, but a lot of the reason that Hosted PBX sales are increasing is...

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Intel Buys Way into Tablets While $99 may be Microsoft Sweet Spot

Intel recently reported earnings and the takeaway is the company is going to focus more on Android and ramp up subsidies to...

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Why the Fax Isn't As Outdated As You Think

I wrote a blog about faxing a few months ago and got an overwhelming response. Got some comments via email and...

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Camera-Phone Opportunity Exists for Samsung

There exists an opportunity for a superior camera with 10x or greater zoom coupled with the traditional things we are used to...

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Tomorrow is Purchase Google Glass Day!

If you are a wearable tech fan, tomorrow is a big day as you will finally be able to (if you are...

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A Holistic Approach is Necessary for Quality Customer Experiences

By Mae Kowalke

For the hotly competitive world of mobile communications service providers, it’s no longer enough simply to provide fast, reliable connections for a variety of devices at competitive rates.  

A recent article in the Alcatel-Lucent (ALU) e-zine Enriching Communications titled, “Taking Care of the Customer Experience,” co-authored by ALU’s Ben Geller, Senior Director of Marketing and Oliver Krahn, Customer Experience Transformation Growth Program Leader, on this subject is worth a read. They explain how, “Service providers are learning that they cannot differentiate with devices, services or pricing.”  This is clearly a dramatic change from the past.   

Digital Media Delivery Innovations Maximize Video QoE and Minimize Network Traffic

Mae Kowalke

As the consumer appetite for online video content grows, communication service providers (CSPs) find themselves increasingly marginalized in the market. Video content is usually delivered by third-party providers (e.g. companies such as BBC, Hulu, Netflix, CANAL+), which have their own relationships with end users and therefore earn any resulting incremental revenue.

Given marketplace realities, CSPs need to broaden their core businesses beyond merely providing connectivity. They must also offer enhanced digital media delivery. Doing this successfully requires innovative new methods of publishing/storage and caching using next generation content delivery networks (CDNs). These networks enable CSPs to transform themselves into entertainment providers and also allow them to leverage their networks without creating traffic bottlenecks near servers.

Demand for Connected Services Drives Need for Customer Experience Solutions

By Erin Harrison

Demand for broadband services is growing at an explosive pace as consumers look for richer and more personalized connected customer experiences. But service providers’ fast and reliable networks can’t win over every customer. In addition, competition from new brands is making it tougher to differentiate with devices, services and pricing. In short, to stay competitive, service providers (SPs) have an imperative to cater to the needs of the market that goes beyond traditional approaches.

While consumers are aware that new technologies can bring added complexity, they also expect their devices and services to keep bringing them simpler and more compelling experiences. Based on these trends, SPs need new differentiators to remain competitive. To stand out and deliver market leading customer experiences, SPs need to make their offers easier to buy, easier to use with more user-friendly options for payment.

Alcatel-Lucent’s Motive portfolio of solutions offers a four-pronged approach for SPs to step up their games.

LTE is Changing Public Transportation Operational Security

By Erin Harrison

Long-term evolution (LTE) is driving many changes in the IT landscape, not the least of which is operational security in mass transit. Railway operators and law enforcement agencies are using a range of CCTV technologies in a variety of situations to improve public safety.  Alcatel-Lucent’s TrackTalk e-zine is a great source for information and insights on what LTE can do for enabling a host of capabilities including significantly upgrading in a cost-effective manner video surveillance, IP camera monitoring and what the future of CCTV and surveillance will look like.

In a recent article that takes an expert view perspective, aptly titled, The Changing Face of Operational Security, Jeremy Haskey, Transportation System Integration Division, Alcatel-Lucent notes that, “The hype surrounding the development of LTE is justified…With greater capacity, it has the potential to revolutionize video surveillance by carrying live high-definition video to individual handheld devices carried by security personnel, staff in control centers or directly to the emergency services. The HD images will improve zoom quality making grainy images associated with current CCTV applications a thing of the past.”

The Five "Ps" for Service Provider M2M Success: Prioritize, Placement, Participate, Partners and Persona

By Erin Harrison

The burgeoning of machine-to-machine (M2M) applications in our increasingly connected world — partly characterized as consisting of an “Internet of Things” — has made telecommunication companies look to diversify their M2M offerings beyond what can easily become ones based primarily on commoditized connectivity.

A recent Alcatel-Lucent Enriching Communications article, “The 5-Ps of M2M Key to Service Provider Success,” describes the five “P’s” as: 

  • Prioritize opportunities
  • Properly place their teams
  • Participate knowledgeably in the supply chain
  • Partner effectively
  • Establish a credible persona

They are based on findings of research firm Analysys Mason’s recently published, “M2M Communication Service Provider Scorecard: 2011.”

Taking Public Safety to the Next Level with Video Surveillance Using 4G LTE Wireless Broadband

By Mae Kowalke

Situational awareness is the perception of what is happening in one’s vicinity and understanding how information, events and actions will impact outcomes immediately and in the future. For public safety officials, situational awareness is achieved both through direct observations and through information conveyed by technology, often voice communications.

Voice communications is so ubiquitous in public safety, in fact, that one might think it’s the only means by which situational information is conveyed.

In a LifeTalk article, “Video is the Game Changer for Public Safety,” Philippe Agard, Vice President of Business Development at Alcatel-Lucent’s public safety division states that, “With the emphasis on voice radio, it’s easy to forget that voice is only one medium we use to communicate with one another, and not even the primary channel in face-to-face communications.”  He adds that, “Most experts will tell you that a relatively small portion of our message comes through in words, the remainder transmitted by tone, inflection, volume and body language.”

Together We Can Go Far: Alcatel-Lucent's ng Connect Program Drives Innovation for New Communications Technology Concepts

By Mae Kowlke

Thanks to significant advances in broadband communication technology in the past few years, people from many industries and disciplines are coming up with some pretty innovative ways to work, play and do business. These often-disparate innovations represent growing opportunity for even greater changes, and greater rewards, if devices, applications and infrastructures were more effectively brought together.

With that vision in mind, Alcatel-Lucent (ALU) founded the ng Connect Program, intended to create an end-to-end ecosystem for rapidly delivering next generation services and applications, by combining the resources of industry, business and academic leaders. Enterprises, consumers and service providers all stand to benefit.

The ng Connect Program rightly claims that, “The opportunity is unprecedented. “  It has eight main goals:

Leveraging the Power of the Cloud to Deliver Teleworking, Social Networking Services

By Beecher Tuttle

The idea that a company exists within the four walls of an office is quickly becoming antiquated. Today's enterprises are increasingly relying on remote workers – aka, “teleworkers” – to contribute to their core business.

The newfound prevalence of teleworking is due to a variety of factors, including recent advancements in technology, social trends and the sheer number of benefits that it can provide to both enterprises and their employees. These factors were recently referenced in a recent Enriching Communications posting, The Office is Not Always the Premises, by Bryan Davies, Director of Advanced Communications Solutions at Alcatel-Lucent (ALU).

Companies have begun to accept teleworking as a viable option because of its proven ability to help reduce costs. By hiring remote workers, enterprises can continue to grow in their current facility without needing to add office space or absorb an uptick in energy consumption. In addition, companies can reduce absenteeism by creating fewer impediments to an employee coming to work, says Davies.

Alcatel-Lucent 7705 SAR Solutions are Revolutionizing the IP/MPLS Backhaul Market

By Beecher Tuttle

Compensating for the ever-increasing demand for high-bandwidth connectivity is every service provider's number one concern.  This is for good reason. Next generation services can help mobile operators limit churn and enable them to tap into new revenue streams and improve their bottom lines.

Unfortunately, completely rebuilding a network is cost-prohibitive for most service providers.  This creates a quandary over what to do. One viable option for forward-thinking service providers is IP/MPLS backhaul solutions.  These enable carriers to leverage their existing broadband access infrastructure – whether it be microwave, copper (DSL) or fiber-based (GPON).  In the process they serve as the foundation for a flexible high-performance network, all without major capital expenditures or increased operating expenses.

Several broadband access solutions currently exist, but most all of them fail to successfully address broadband infrastructure backhaul requirements while leveraging DSL or GPON.

Rail Security Essential to Modern-Day Transportation Systems

By Erin Harrison

“Your surveillance network should dictate your power and equipment requirements, not the other way around. Often operators tell me they want 50 cameras. I ask them what they think every one of those cameras should be doing. It’s very easy to over-engineer systems and overwhelm your ICT network with unnecessary data.”

In addressing network operators in a recent article in Alcatel-Lucent’s Tracktalk, Making the case for Enhanced Rail Security Systems, the above expert advice was provided by Dave Gorshkov, CEO of Digital Grape Business Services.  

“Security is essential to the modern railway, protecting passengers, staff the operator’s assets from diverse range of risks including terrorism, crime, trespass, and vandalism,” he continued, noting that few security systems are installed without the support of a robust business case.

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