Next Generation Communications Blog

Rapport Open APIs Increase Employee Productivity

By: Richard Hatheway, Director, Enterprise Communications Product Marketing, Rapport for Large Enterprise, Alcatel-Lucent

What is one of the biggest factors affecting employee productivity today? Recent studiesby the National Business Research Institute and the Pew Research Center indicate that not having the right technology tools to do their jobs is one of the most critical. From something as simple as having a cell phone to as advanced as having a customized app, having the right tool provides employees with a productivity boost.

Unfortunately though, many large enterprises are unable to take advantage of advances in technology due to old or outdated infrastructure and ICT technology silos. In addition, being locked in to one technology vendor often stymies the enterprise from being able to update the tools necessary to increase employee productivity.

For instance, something as simple as developing and deploying a new app is often a frustrating experience, as the enterprise must submit a request to the technology vendor for a new app to be developed, then wait until the vendor adds it to their development queue before finding out when to expect it. This often takes months, if not longer.

In the meantime, instead of waiting for the new app, many employees take the “shadow IT” route. They download rogue (i.e., non-IT-supported) apps that will allow them to move forward with at least some of the functionality they seek, even without IT support. While this work-around may provide some degree of productivity enhancement for the employee, wouldn’t it be better if the enterprise was able to either plug in existing best-of-breed third-party apps or develop and deploy its own apps without having to wait for a vendor to become involved?

Alcatel-Lucent thinks so, which is one of the reasons our new solution, Rapport™ for Large Enterprise, is generating so much interest. Rapport is a private cloud-based communications and collaboration solution designed specifically for the large enterprise.

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Versay Solutions Moves to Support the Omnichannel World

A company known for professional services in the contact center – Chicago-based Versay Solutions has more recently applied its skills in analytics...

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Splice Software Uses the Power of Analytics to Expand its Product Line

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the...

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Jet.com The .Good the .Bad and the .Ugly

The .GoodI’ve been using Jet.com for a few weeks and so far I have found the selection to be about 20-30% of...

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VoicePIN Voice Biometrics Brings New Tech to Phone and Apps

The biometrics market has been around for decades but never achieved widespread acceptance until after Apple rolled out TouchID. Laptop makers...

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Lasers are the Future of Drone Fighting

I’ve been among the first people to realize how drones can be a major problem for security in the world. In February...

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What's Up With the Data Center?

This morning there is an article that "RDG Capital Fund Management, the investment vehicle of Russell Glass and a significant shareholder...

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Most Mobile Traffic Happens In-Building, and Operators Need to Beef Up Their Support

By: Mae Kowalke, TMCnet Contributor

Most mobile traffic is consumed indoors, and operators need to get a better grip on serving this market since it is a huge one.

Roughly 80 percent of mobile traffic is now consumed in-building, according to a recent Gartner study, whether mobile bandwidth is consumed in a public space, a shopping mall, or at the office. The total market for in-building services is estimated to be $4.3 billion currently, according to ABI research, and it is expected to grow to $8.5 billion by 2019.

Business leaders recognize the need, too; 72 percent of businesses are interested in enterprise cells that can boost performance on their premises. An Alcatel-Lucent infographic tells the tale.

Smart Cities Will Make Our Lives Better

By: Anthony Trinh, Integrated Marketing Assistant, Alcatel-Lucent

The Internet of Things (IoT) is enabling the world around us to exchange data via a common network. This data will actually help us to understand the ‘things’ (objects and devices) in our lives and make sense of it. But how does the IoT improve our lives?

By 2020, the IoT will connect more than 26 billion devices and almost anything – your connected car, your dog’s collar, and even your entire city – will be able to communicate with each another. Cities are getting bigger and there are a lot of opportunities to streamline operations and manage scarce resources with IoT technology. Innovations in IoT technology are helping public and private organizations gain in-depth insight into the needs of their communities. Cities will become smart – developing strategies to improve their infrastructure, plan for long-term growth, create more energy-efficient environments, and keep people safe.

Cloud DVR Comes of Age

By: Mathew Pitt-Bailey, Product Communications, Alcatel-Lucent 

I know what you’re thinking. Here is another article about “the cloud”. There’s been a lot of talk, a lot of promise – in short, a lot of hype about how the cloud will transform our industry. But when is it going to start delivering? 

Well actually, it already has.

Big Data for Better Operations - The Use of Analytics in the Connected Home

By: Alan Marks, Senior Product Marketing Manager, Alcatel-Lucent’s Motive Customer Experience Solutions

The increasingly competitive broadband market has service providers facing new challenges as they deliver services to today’s Internet-connected home. One challenge is delivering technical support for the rapidly increasing number of Internet-connected devices in the home. Consumers are now connecting gaming consoles, smart phones, tablets and other devices to their residential gateway, and their broadband Internet service. In light of this increasingly complex and dynamic technological landscape, it is no surprise that service providers have turned to analytics to better understand their customers’ needs.

The Cat Video Index: A Simple View of Data Costs

By: Andy Porter, Product Manager in the Payment, Policy and Charging department at Alcatel-Lucent

The Economist has its famous Big Mac index for comparing buying power across countries. But I wanted an index that focuses on the cost of mobile data usage. That meant I had to find a data-charging equivalent of the Big Mac. I needed an item that crosses cultural boundaries, is universally understood and is available worldwide.

I considered many possibilities. But the answer arrived when I saw my daughter laughing at a video of a cat playing a piano. Obviously, the mobile data equivalent of the Big Mac is the YouTube video. It’s a universally available service that is easily measured in quantitative terms, making it ideal for comparing mobile data costs.

In honor of my daughter, I chose the classic “piano-playing cat” as the baseline video. And by the way, this cat video has been viewed over 34 million times, proving its suitability as a baseline.

THE SECRET VALUE OF VoLTE - WHAT'S IN IT FOR CONSUMERS

By: Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent 

Today’s consumers want faster mobile broadband, and lots of it. That’s the dominant fact shaping Mobile Service Providers’ competitive strategies. So let’s look at what you can offer these valuable subscribers with voice over LTE (VoLTE).

Cable MSOs Can Learn a Lesson from Kabel Deutschland

By: Mae Kowalke, TMCnet Contributor

Kabel Deutschland (KD), a Vodafone company, is a good example of what cable multiple system operators must do to gracefully manage growing demand and continue to deliver innovative new services by upgrading their network edge for IP services.

As highlighted in a recent TechZine article by Steve Davidson, European Marketing Director for Cable, Alcatel-Lucent, KD’s investment in infrastructure and cable services had already paid great dividends. The company’s initial 100 Mb/s product offering had a take-rate approaching 50 percent. But with this positive consumer response came some new challenges.

Among these challenges were managing cable operator costs and subscriber growth, supporting legacy cable services, and accelerating IP service deployment. How the cable company dealt with these problems and did so in the context of having a vision of its IP services future is worth studying.

Ethernet VPN Brings Distinct Advantages over Its Predecessor

By: Mae Kowalke, TMCnet Contributor

Ethernet services delivery based on the control plane approach hasn’t changed for proven solutions such as MPLS/VPLS and PBB. Layer 2 flooding and learning as an approach to build the forwarding database is still necessary, but this has inherent limitations.

A new approach has emerged that brings many benefits over the control plane approach in the form of Ethernet VPN (EVPN). With EVPN, the control plane and data planes are abstracted and separated. A multiprotocol BGP (MP-BGP) control plane protocol carries MAC/IP routing information, and there are several data plane encapsulation choices.

NFV INSIGHTS: Why Distribution Matters

By: Andreas Lemke, Alcatel-Lucent Sr. Marketing Manager – Cloud

 “GM factories reduce production in aftermath of Japan earthquake 2011”, “Hard disk shortage due to Thailand flooding 2012“, “Drug shortages continue to vex doctors”, “China factory fire sends memory chip prices to three-year high (2013)”. Industrial supply chains are becoming increasingly tenuous as they are thinned out and stretched across the globe. Raw materials are available from fewer and fewer specialized suppliers and warehouses are eliminated for just-in-time production. Small, local incidents affect the supply of goods on a global scale.

In the IT industry we are seeing a similar trend. Enterprises are moving their applications and data to the cloud, but this cloud is often highly centralized and not as resilient, free flowing, or efficient as one might think. Amazon Web Services, the largest cloud provider in the world, is serving their global customers from no more than two handfuls of locations. Netflix and other companies have experienced major outages due to single failures in the cloud they used.

So what does this mean for NFV?

Optical Transport Networks Help Operators Meet Growing Traffic Requirements

By: Mae Kowalke, TMCnet Contributor

It has been called the “data storm;” due to increased online video usage, the cloud, and mobile devices, bandwidth demand is increasing relentlessly, and operators are straining to keep up.

Research from Bell Labs suggests that from 2013 to 2017, operators will see a 550 percent increase in bandwidth demand due to the shift to cloud and a 720 percent increase in bandwidth to support IP video across fixed and mobile networks. This will result in a 320 percent increase in the amount of traffic in the core network.

“Telecom operators are starting to realize that simply increasing the line rate is no longer sufficient to control the costs associated with increasing bandwidth demands,” noted David Stokes of Alcatel-Lucent in a recent TechZine article, Optical transport networks and bandwidth demand. In fact, we really are seeing exponential traffic growth as recent research from Bell Labs below shows expected traffic growth from 2013 to 2017.  



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