Next Generation Communications

Longview IoT Boosts Energy and Wireless Efficiency

By Rich Tehrani on Monday, May 20

Some of the biggest challenges slowing down the adoption of IoT are security, efficient battery usage and optimized wireless communications.One company has...

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Tagged battery, cybersecurity, iiot, iot, longview iot, lora, m2m, mesh, security, solar, tdma, tech, telecom, wifi

Hallmark's Simple, Inexpensive Way to Boost Customer Satisfaction

By Rich Tehrani on Friday, May 17

In an effort to boost margins, companies often push more users to automated solutions such as FAQs, chatbots, voice bots and anything...

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Tagged call center, contact center, crm, customer service, hallmark, net promoter score, nps, tsr

Huawei Places the World's First 5G VoNR Video Call

By Rich Tehrani on Friday, May 17

Huawei recently completed the world's first voice over NR (VoNR) call. The voice and video call service was made using two Huawei...

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Tagged 5g, android, apple, cisco, dell, foldable, folding, galaxy fold, huawei, ios, ipad, iphone, mate x, samsung, tariff, trump

IGEL Advances Future of Work

By Rich Tehrani on Thursday, May 16

IGEL is a provider of a next-gen edge OS for cloud workspaces. The company’s software products include IGEL OS, IGEL UD Pocket (UDP) and Universal...

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Tagged automation, displayport, fow, future, future of work, google, green technology, linux, microsoft

Tata Communications and Cisco Collaborate on SD-WAN

By Rich Tehrani on Thursday, May 16

Tata Communications and Cisco have extended their partnership to enable enterprises to transform their legacy network to a customized and secure multi-cloud...

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Tagged 4g, 5g, business, channel, cisco, cloud, cloud communications, cloud pbx, collaboration, conference call, conferencing, consultant, contact center, hosted voice, ip communications, lte, mobile, msp, ooma, phone, pjsip, reseller, retail, sbc, sd-wan, security, service provider, sip forking, solution, stun, tata communications, uc, ucaas, ucaas provider, ucoms, video, video conferencing, webrtc, wireless

How to Win the 50-Year-Old China Trade War

By Rich Tehrani on Wednesday, May 15

Today and this week in-fact is historic - the left and right in the U.S. agree that we have a major trade...

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Tagged apple lost american jobs, china, supply chain

Extreme Elements Enables The Autonomous Enterprise

By Rich Tehrani on Wednesday, May 15

Extreme Networks just announced Extreme Elements which in-turn enables the autonomous network and subsequently the autonomous enterprise. In a dynamic webinar, Dan...

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Tagged byod, cloud communciations, cloud pbx, collaboration, communications, contact center, cybersecurity, ddos, dhcp, directory, extreme, extreme networks, fancy bear, hack, hacker, hacking, hosted voice, iiot, iot, ip communications, meetings, multirate, networking, nfv, phishing, politics, qoe, russia, security, sip, sip trunking, slack, uc, ucaas, ucoms, video conferencing, vnf, webrtc, wifi, wikileaks, wireless

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Big Data for Better Operations - The Use of Analytics in the Connected Home

Edited By Peter Bernstein on September 22, 2014

By: Alan Marks, Senior Product Marketing Manager, Alcatel-Lucent’s Motive Customer Experience Solutions

The increasingly competitive broadband market has service providers facing new challenges as they deliver services to today’s Internet-connected home. One challenge is delivering technical support for the rapidly increasing number of Internet-connected devices in the home. Consumers are now connecting gaming consoles, smart phones, tablets and other devices to their residential gateway, and their broadband Internet service. In light of this increasingly complex and dynamic technological landscape, it is no surprise that service providers have turned to analytics to better understand their customers’ needs.

Posted in Alcatel-Lucent Technology News, Analytics, Big Data, Cable MSOs, Customer Experience, Next-Generation Communications

Tagged: Alan Marks, Alcatel-Lucent, analytics, customer care, Customer experience, Motive, Quality of experience, SCTE Cable-Tec Expo : Related Tags: customer experience, service providers, experience connected, resolve issues, alcatel lucent, customer

The Cat Video Index: A Simple View of Data Costs

Edited By Peter Bernstein on September 15, 2014

By: Andy Porter, Product Manager in the Payment, Policy and Charging department at Alcatel-Lucent

The Economist has its famous Big Mac index for comparing buying power across countries. But I wanted an index that focuses on the cost of mobile data usage. That meant I had to find a data-charging equivalent of the Big Mac. I needed an item that crosses cultural boundaries, is universally understood and is available worldwide.

I considered many possibilities. But the answer arrived when I saw my daughter laughing at a video of a cat playing a piano. Obviously, the mobile data equivalent of the Big Mac is the YouTube video. It’s a universally available service that is easily measured in quantitative terms, making it ideal for comparing mobile data costs.

In honor of my daughter, I chose the classic “piano-playing cat” as the baseline video. And by the way, this cat video has been viewed over 34 million times, proving its suitability as a baseline.

Posted in Alcatel-Lucent Technology News, Broadband, Customer Experience, Mobile Data, Mobile Marketing, Next-Generation Communications, Wireless

Tagged: Alcatel-Lucent, Andy Porter, Mobile Data, Piano Cat index, video download costs, video streaming costs, YouTube : Related Tags: piano playing, cents views, costs cents, video index, youtube video, costs

THE SECRET VALUE OF VoLTE - WHAT'S IN IT FOR CONSUMERS

Edited By Peter Bernstein on September 12, 2014

By: Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent

Today’s consumers want faster mobile broadband, and lots of it. That’s the dominant fact shaping Mobile Service Providers’ competitive strategies. So let’s look at what you can offer these valuable subscribers with voice over LTE (VoLTE).

Posted in Alcatel-Lucent Technology News, Broadband, IP Platforms, Next-Generation Communications, VoLTE

Tagged: 4G LTE, Apple, AT&T, IP Platforms, LTE, Skype, Verizon, Volte, wireless broadband : Related Tags: secret value, value volte, service providers, generation communications, faster broadband, volte

Cable MSOs Can Learn a Lesson from Kabel Deutschland

Edited By Peter Bernstein on September 9, 2014

By: Mae Kowalke, TMCnet Contributor

Kabel Deutschland (KD), a Vodafone company, is a good example of what cable multiple system operators must do to gracefully manage growing demand and continue to deliver innovative new services by upgrading their network edge for IP services.

As highlighted in a recent TechZine article by Steve Davidson, European Marketing Director for Cable, Alcatel-Lucent, KD’s investment in infrastructure and cable services had already paid great dividends. The company’s initial 100 Mb/s product offering had a take-rate approaching 50 percent. But with this positive consumer response came some new challenges.

Among these challenges were managing cable operator costs and subscriber growth, supporting legacy cable services, and accelerating IP service deployment. How the cable company dealt with these problems and did so in the context of having a vision of its IP services future is worth studying.

Posted in Alcatel-Lucent Technology News, Cable MSOs, IP Platforms, IP Routing and Transport, Next-Generation Communications

Tagged: Alcatel-Lucent, cable operators, IP edge, IP services, IPv6, Kabel Deutschland, MSOs, Multiple system operator : Related Tags: service routing, supporting legacy, cable services, alcatel lucent, kabel deutschland, cable

Ethernet VPN Brings Distinct Advantages over Its Predecessor

Edited By Peter Bernstein on September 3, 2014

By: Mae Kowalke, TMCnet Contributor

Ethernet services delivery based on the control plane approach hasn’t changed for proven solutions such as MPLS/VPLS and PBB. Layer 2 flooding and learning as an approach to build the forwarding database is still necessary, but this has inherent limitations.

A new approach has emerged that brings many benefits over the control plane approach in the form of Ethernet VPN (EVPN). With EVPN, the control plane and data planes are abstracted and separated. A multiprotocol BGP (MP-BGP) control plane protocol carries MAC/IP routing information, and there are several data plane encapsulation choices.

Posted in Alcatel-Lucent Technology News, Broadband, IP Platforms, IP Routing and Transport, IP/MPLS, Next-Generation Communications

Tagged: Alcatel-Lucent, Border Gateway Protocol, control plane protocol, EVPN, Layer 2, Layer 3, MPLS VPN, Virtual private network : Related Tags: control plane, plane approach, layer layer, benefits control, plane encapsulation, plane

Optical Transport Networks Help Operators Meet Growing Traffic Requirements

Edited By Peter Bernstein on August 26, 2014

By: Mae Kowalke, TMCnet Contributor

It has been called the “data storm;” due to increased online video usage, the cloud, and mobile devices, bandwidth demand is increasing relentlessly, and operators are straining to keep up.

Research from Bell Labs suggests that from 2013 to 2017, operators will see a 550 percent increase in bandwidth demand due to the shift to cloud and a 720 percent increase in bandwidth to support IP video across fixed and mobile networks. This will result in a 320 percent increase in the amount of traffic in the core network.

“Telecom operators are starting to realize that simply increasing the line rate is no longer sufficient to control the costs associated with increasing bandwidth demands,” noted David Stokes of Alcatel-Lucent in a recent TechZine article, Optical transport networks and bandwidth demand. In fact, we really are seeing exponential traffic growth as recent research from Bell Labs below shows expected traffic growth from 2013 to 2017.

Posted in Alcatel-Lucent Technology News, Broadband, Fiber Optics, Fixed Networks, Next-Generation Communications, Optical Networking, Research

Tagged: Alcatel-Lucent, David Stokes, fiber optics, next generation networks, Optical, Optical fiber, Optical Transport Network, OTN : Related Tags: optical transport, bandwidth demand, percent increase, telecom operators, transport networks, network

The proof is in: Measuring VoLTE, 3G and Skype in the Live Network

Edited By Peter Bernstein on August 20, 2014

By: Ed Elkin, Director, IP Platforms Marketing, Alcatel-Lucent

There’s been a lot of debate within the industry about VoLTE’s readiness and how it stacks up against 3G voice and applications like Skype.

Now Signals Research Group (SRG), a leading field research and consulting services leader covering the wireless telecommunications industry, has closely studied the performance of VoLTE, 3G and Skype in AT&T’s commercial network and issued their report. As we noted last week, SRG conducted that independent network benchmark study in Minneapolis-St. Paul, in collaboration with Spirent Communications. This is a market where Alcatel-Lucent provides the infrastructure, so I’m particularly glad to share this report with my friends and colleagues who’ve helped design, deploy and optimize VoLTE.

During June and July, SRG tested VoLTE, 3G and Skype for everyday conditions, including stationary and mobile locations, strong and weak radio coverage, and under a variety of network loading and multi-tasking conditions. The tests evaluated voice quality, call setup time, call reliability, eSRVCC handovers, network resource utilization, and battery life.

Posted in A New Conversation Experience, Business Talk, LTE, Next-Generation Communications, Research, VoLTE, Wireless

Tagged: 3G, Alcatel-Lucent, CSFB, Ed Ekin, LTE, Signals Research Group, Skype, SRG, VoLTE : Related Tags: multi tasking, alcatel lucent, everyday conditions, network loading, voice quality, volte

DLNA CVP-2 Will Make Sharing Pay TV Much Easier

Edited By Peter Bernstein on August 19, 2014

By: Mae Kowalke, TMCnet.com Contributor

There are two kinds of technology consumers: Those who revel in the technology, and those who just want the benefits of the technology without having to think about tech itself.

While I definitely am someone who enjoys the technological innovation as much as the results of that innovation, most consumers are not. They just want technology that works, i.e., where the proof of the viability of next generation capabilities can be summed up as “seeing is believing.”

One example of this is the increasing popularity of multiscreen entertainment as delivered over a leading-edge multiscreen video platform such as the Alcatel-Lucent one that has become with service providers around the world. Consumers don’t want to have to fiddle with their computer or TV to get their content from one device to the next. They just want it to work; consumers want to be able to walk around the house with their shows or take their entertainment out into the world via their smartphone, not unlike we’ve been able to do with hardbound books for generations.

Posted in A New Conversation Experience, Alcatel-Lucent Technology News, Broadband, Cable MSOs, Customer Experience, Next-Generation Communications, Video

Tagged: Alcatel-Lucent, Commercial Video Profile-2, Digital Living Network Alliance, DLNA, multiscreen video platform, Pay television : Related Tags: content devices, alcatel lucent, content, consumers, devices, technology

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