Next Generation Communications Blog

10 Lessons from Volleyball, Part 2

Part 1 of the 10 Business Lessons from Volleyball can be found here. In volleyball, the only play you control yourself is...

Full Story »

CloudTC and N-Able Acquired

"Australian-owned IP PBX systems company, Vixtel, has completed the acquisition of Silicon Valley based glass phone developer, CloudTC, for an undisclosed figure,"...

Full Story »

ProfitBricks: Where InfiniBand Meets Cloud 2.0

In a recent meeting with William Toll and Pete Johnson of ProfitBricks, the pair were ecstatic to explain how their company has...

Full Story »

Proactive Care Puts Operators One Step Ahead

By Thomas Fuerst, Senior Director, Multimedia Solutions MarketingAlcatel-Lucent

Monitoring and analyzing network data proactively saves operators time, money, and customers.

When a network service fails, it makes headlines, ticks off customers, and costs that network operator money. When a failure is headed off in advance, on the other hand, there might not be praise-laden headlines, but it's newsworthy nonetheless.

The traditional approach to customer care has typically been: a disgruntled customer calls customer service and complains of a service interruption or problem; the rep, learning of it for the first time, sends out a technician the next day, and eventually finds a resolution. Often, customers are left feeling put out, and the operator has spent significant time and money resolving the problem. Even worse is the customer who doesn’t call and just feels this is ‘typical’ of their network experience.  That is a customer at risk of leaving.

Proactive care flips this dynamic on its head by using predictive analytics to identify potential outages or errors in the network and stop them before they occur. It consists of three main parts: one, constantly monitoring and measuring data on the network; two, real-time analysis of the data; and three, the most important, acting on that analysis to fix the problem.

Full Story »

10 Lessons from Volleyball

I've played volleyball for over 25 years. I have traveled around the US to watch the pros live - both indoor...

Full Story »

Emerging Threats Combats a Million Plus Pieces of New Malware a Week

There are 250,000 plus new pieces of malware being produced each day equating to one piece per person in the US in...

Full Story »

NFV-Based Software Telcos Need OSS/BSS Interoperability

One of the goals of ETSI NFV is to allow new entrants to provide solutions to carriers based on software instead of...

Full Story »

Building Effective Business Ecosystems Through Open Innovation

By Mae Kowalke

Many visions exist for what the next generation of business communications technology will look like. The potential for resources like 4G LTE networks get a lot of talk time these days. But what will it take to actually turn all these visions into reality?

Alcatel-Lucent’s stance is that there are four vital elements to driving the development and adoption of faster, better communications technologies:

4G Technology: Benefits for First Responders

By Mae Kowalke

Quick: in an emergency, what’s helps the most to save lives?

No, it’s not food, water, or shelter. According to George Ed Ryan, Director of Communications for the State of Maryland’s Department of Natural Resources, the most vital element related to public safety is: information.

This is especially true when it comes to preventing terrorist attacks.

Leverage the Cloud in the Back Office

By Susan J. Campbell

Taking a platform to the Cloud is a strategy that is gaining more and more attention in the enterprise segment, yet the network back office stands to gain significant value from this migration. It’s no longer enough for the enterprise to drive innovation through cloud-based applications on the customer side of the service provider business; it’s time to take it to the back office.

A recent Alcatel-Lucent Enriching Communications article, Bridging the Cloud to the Network Back Office, explores the fact that cloud services that deliver end-to-end Service Level Agreements (SLAs) to cover the network and IT will differentiate. At the same time, dynamic management for the cloud incorporates a flexible data model and the automation of OSS/BSS.

Tools and Techniques for Securing Data in the Cloud

By Mae Kowalke 

The acronym CIA is probably associated most commonly with the U.S. Central Intelligence Agency. But, in the realm of security for cloud services, CIA stands for Confidentiality, Integrity and Availability. These lie at the core of how to most securely store and transport data in cloud.

End-to-End Security for the Smart Grid

By Mae Kowalke

Around the world, electricity distribution infrastructure is being transformed using "smart grid" technologies. Although this is happening more quickly in some areas than others, the purpose is the same: secure energy supplies and ensure they remain viable.

This goes beyond security, of course, to profits – as such things always do.

“The bottom-line benefit is more efficient use of energy,” noted Peter Johnson, Vice President of Alcatel-Lucent’s Smart Grid division, in a GridTalk e-zine article, “Protecting the smart grid with today’s solutions,” about smart grid security.

Analytics is the Key to Improving the Customer Experience

By Mae Kowalke

In a market recovering from “the great recession,” where businesses and individuals are more inclined to save than spend, and have more tools than ever with which to make informed choices, communications service providers (CSPs) face steep competition.

Nothing short of a customer experience transformation is likely to help telecommunications providers end up on the shortlist, with any hope of being selected. This type of focus requires much more than “outside the box” thinking.

In a recent white paper, Customer Experience Transformation via Analytics, Alcatel-Lucent highlighted the connection between customer experience transformation and new business models, citing observations from research firm Gartner.

The Top Bell Labs Innovations - Part II: Future Game-Changers

By Peter Bernstein, Senior Editor

This posting marks the fourth and final installment of my series about Bell Labs innovations. The first three highlighted: the context for Bell Labs as a prolific and globally recognized leader in the global research community; its role as critical driver of Alcatel-Lucent’s market leadership; the Labs’ rich history of invention across a broad range of disciplines; and, how it literally is “Innovating Innovation” with a culture based on continuous learning and adaptability. I will reveal my prejudice. I saved the best for last.

Cloud Computing - Compliance Relies on Partnerships

By Susan J. Campbell

Cloud computing – it has been introduced and touted to the masses as the economical, no-strings-attached approach to leveraging features and capabilities that were once only available to the enterprise. Telecom operators driving cloud communications need to be able to make decisions about where and when to comply with governance. The challenge is that compliance is relatively complex.

A recent Alcatel-Lucent Enriching Communications article, Compliance in the Cloud: Risk or Reward?, explored the challenges of compliance in the cloud.

Smart Grid Evolution Relies on Cyber Security and Data Protection

By Susan J. Campbell

Data privacy and cyber security are two of the hottest topics in the telecommunications space as consumers and business users become more mobile, accessing anything from social media platforms to bank accounts and proprietary networks on their mobile devices, all the while demanding that increased privacy and data protections are put in place.

The same is true for utility companies seeking to capture information on energy use. A recent Alcatel-Lucent article, Ensuring Smart Grid Social Acceptance by Securing Data Privacy, explores the challenges that arise in the quest for a more economic and “green” approach to energy consumption.

Smarter utilities are implementing machine-to-machine communications that allow smart meters to send information back to the utility on the amount of energy being used.

Better Customer Care for Smartphone Users

By Susan J. Campbell

The number of individuals using smartphones is rapidly growing, creating challenges for service providers aiming to provide good customer care. The devices tend to be more complex to configure and support, which challenges agents without a complete technical insight into all platforms. Agents also tend to lack a complete overview of what could be wrong as the smartphone could be experiencing problems with apps, the operating system or the network.

To meet these challenges, service providers need to provide smart support for their smartphone customers.

Featured Events