Next Generation Communications Blog

Benefits of Standardization in the Internet of Things

By: Tim Carey, Industry Standards Manager of Alcatel-Lucent’s Customer Experience Division

The world of M2M is changing as solutions move from single purpose devices that transmit data to and receive commands from an application in the network to an Internet of Things where solutions permit devices to be multi-purpose and applications to be collaborative.

The Internet of Things can benefit from global standardization efforts that:

  • Enable deployment of standards compliant devices and applications with no or minimal customization thereby expanding the applicable device ecosystem and reducing deployment time
  • Provide an ecosystem that readily allow applications to share information and experiences
  • Provide an environment where communication occurs securely and the privacy and confidentiality of the user is maintained

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Benefits of Standardization in the Internet of Things

By: Tim Carey, Industry Standards Manager of Alcatel-Lucent’s Customer Experience Division

The world of M2M is changing as solutions move from single purpose devices that transmit data to and receive commands from an application in the network to an Internet of Things where solutions permit devices to be multi-purpose and applications to be collaborative.

The Internet of Things can benefit from global standardization efforts that:

  • Enable deployment of standards compliant devices and applications with no or minimal customization thereby expanding the applicable device ecosystem and reducing deployment time
  • Provide an ecosystem that readily allow applications to share information and experiences
  • Provide an environment where communication occurs securely and the privacy and confidentiality of the user is maintained

Full Story »

Successful Communications Services Have Six Features in Common

By: Mae Kowalke, TMCnet Contributor

Large enterprises increasingly resemble public network service providers as they manage access, transport and network routing while controlling devices and sessions. Whether businesses build their own or buy their communications services through a public provider, the IP communications architectures are looking remarkably similar.

“I’ve noticed that both private service operators (CIOs of large enterprises) and public service providers are implementing very similar solutions around the globe,” wrote Oliver Krahn in a recent TechZine article, 6 Steps that Improve Communications Services.
ALUSnip10.14.2.JPGSource: Alcatel-Lucent

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Most Mobile Traffic Happens In-Building, and Operators Need to Beef Up Their Support

By: Mae Kowalke, TMCnet Contributor

Most mobile traffic is consumed indoors, and operators need to get a better grip on serving this market since it is a huge one.

Roughly 80 percent of mobile traffic is now consumed in-building, according to a recent Gartner study, whether mobile bandwidth is consumed in a public space, a shopping mall, or at the office. The total market for in-building services is estimated to be $4.3 billion currently, according to ABI research, and it is expected to grow to $8.5 billion by 2019.

Business leaders recognize the need, too; 72 percent of businesses are interested in enterprise cells that can boost performance on their premises. An Alcatel-Lucent infographic tells the tale.

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Most Mobile Traffic Happens In-Building, and Operators Need to Beef Up Their Support

By: Mae Kowalke, TMCnet Contributor

Most mobile traffic is consumed indoors, and operators need to get a better grip on serving this market since it is a huge one.

Roughly 80 percent of mobile traffic is now consumed in-building, according to a recent Gartner study, whether mobile bandwidth is consumed in a public space, a shopping mall, or at the office. The total market for in-building services is estimated to be $4.3 billion currently, according to ABI research, and it is expected to grow to $8.5 billion by 2019.

Business leaders recognize the need, too; 72 percent of businesses are interested in enterprise cells that can boost performance on their premises. An Alcatel-Lucent infographic tells the tale.

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What is TADS all about?

On November 12 and 13 TADS will happen.  TADS bills itself in the following way: “TADSummit (TADS) is focused on building...

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Will George Clooney's Wedding Popularize Burner Phones in Your Company?

This morning, news broke that even more celebrity nude photos of have leaked and that George Clooney handed out burner phones to...

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Alcatel-Lucent States Position on Corporate Responsibility, Sustainability

By: Susan J. Campbell

Increasingly, corporations around the world have recognized that they have a responsibility to be good stewards of the earth’s resources and to act in an ethical manner that promotes sustainability. Alcatel-Lucent considers corporate responsibility to be an important business imperative, and also believes that doing well and doing good can and should be mutually inclusive.

A recent Alcatel-Lucent 2011 Corporate Responsibility Report explores the company’s commitment to playing a key role in being a good steward. Alcatel-Lucent intends to continue its focus on not only making the communications solutions it produces eco-friendly, but doing so in a manner that also ensures they are accessible and affordable so that the full potential of a connected world can be realized.

A bold new direction in sustainability was initiated in 2011 with a focus on three core priorities:

  • Green innovation
  • Digital inclusion
  • People

Customer Experience in the Spotlight

Greg Owens, Director, Customer Experience Solutions Marketing, Alcatel-Lucent

Customers have growing expectations for mobile broadband services. Better networks, broader device support, ubiquitous connectivity and competitive prices remain essential, but they’re no longer enough to keep customers coming back for more. Today’s mobile customers demand a superior customer experience, one that focuses on making it easy to discover, use and enjoy applications, devices and services.

Service providers are feeling the pressure to deliver on these expectations.

A renewed focus on QoE

Rising smartphone use is thrusting quality of experience (QoE) back into the spotlight. Smartphones appeal to users because they promise easy access to e-mail, apps, social networking and video. But smartphones have hidden complexities. Many users struggle with smartphone setup, app configuration, usage tracking and connectivity.

The end result is that smartphone users are turning to service providers more often — with problems that take more time to resolve.

'Main-Streaming' Changing Video Game in Content Delivery Networking

By Mae Kowalke

As traditional TV collides with the internet, unprecedented changes are taking place in the video industry. The biggest trend is what Alcatel-Lucent calls ‘main-streaming:’ video streaming as the new normal mass market model for how consumers get their video.

In short, consumers want video content anywhere, anytime, on any device. In an early 2011 report, Neilson said U.S. consumers spent 34.5 percent more time watching video on the internet, and 20 percent more time watching mobile video, than they did in early 2010. No doubt that number has grown since—and will continue to grow.

Online video is popular with consumers because it satisfies an appetite for flexible consumption. Plus, the success of online services like Hulu+ and Netflix indicate customers are willing to pay for that flexibility.

Content delivery industry players like Netflix and Hulu offer video using ad-funded or direct-subscription business models. These content providers pay traditional content delivery networks (CDNs) like Amazon and Limelight to publish video content online, because doing so theoretically helps ensure quality of service (QoS).

Trouble is, CDNs are making promises they can’t keep. The structure of their platforms—where caches are located at the edge of ISP networks—simply can’t provide guaranteed adequate QoS for end users. This presents a significant opportunity for network service providers.

Customer Experience Management Key to Mobile Services Differentiation

By Susan Campbell

The mobile broadband services market has become almost hyper-competitive globally. And, it has become increasingly clear that providing superior quality of experience (QoE) to customers, end users as well as third parties, will likely be a (if not the most) critical element in creating sustainable and profitable differentiated value. As a result, mobile service provider investment attention needs to be focused not just on delivering speeds and feeds but also on all aspects of QoE. A holistic approach for concentration on customer care¸ such as the Alcatel-Lucent portfolio of Motive Customer Experience solutions, fits the needs for making sure the best possible user experiences can be provided, monitored and constantly improved.  

Why customer care, and why a comprehensive approach?

The reason is that a holistic approach to customer care is a fundamental tool for reducing vital churn rates. The bottom line is the bottom line here. Service providers (SPs) have the opportunity to make better use of the subscriber and network data to help not only make customers more loyal but also improve average revenue per user (ARPU) based on establishing a relationship that customers view as more “trusted.”  In fact, if done correctly, they can leverage the provisioning of compelling customer experiences into a powerful tool for making satisfied customers enthusiastic brand advocates.

Growing the Pay-TV Industry: It's Time for Disruptive Thinking!

By: Wim Van Daele, PMP
Director, Communications – Motive CxS Portfolio, mCommerce & IP Video Solutions

For far too long, the pay-TV industry has been hanging on to legacy infrastructures and traditional business models. Few people are raising the one question that really matters: will today’s practices allow us to face the challenges and opportunities of tomorrow?

Guess what? They won’t. To secure growth in this established market, a more disruptive and unbiased thinking is required. Alcatel-Lucent embraces this new, open mindset - while marrying it to a staged and economically viable migration scenario.

As a starting point, three key thoughts/questions for your consideration:

A New Conversation Experience: Alcatel-Lucent's 4G Consumer Communications Solution

Beecher Tuttle

Subscriber demand for more innovative, bandwidth-hungry services has driven most every service provider to build a 4G LTE network capable of providing greater capacity, reduced latency and improved pricing. But to unlock the power of a 4G LTE investment – and to continue to deliver revenue-generating voice and messaging services – carriers must look to embrace Voice over LTE (VoLTE), a core component for a new set of rich media and collaboration services that also enables operators to deliver voice without having to rely on legacy 2G/3G networks.

In short, VoLTE helps service providers capitalize on their new 4G investments. VoLTE enables operators to offload legacy infrastructure and to deliver data simultaneously with crisp HD voice. By blending mobile voice with video, converged IP messaging, the web and social networking, service providers can create new revenue-generating communication services that differentiate them from competitors. The technology is also proven to harmonize conversations across disparate providers, devices and apps.

But perhaps more than anything, VoLTE provides operators with the flexibility to respond to ever-changing technologies, market conditions and user demands. The competitive freedoms of VoLTE allow operators to experiment with and deliver new communication features for broad markets and even strategic industries like mobile healthcare.

LTE Wireless Networks -- Time to Deploy

By Mae Kowalke

Wireless operators and those who supply them infrastructure spend a lot of time focusing on the ‘data storm’ and what they are doing to stay one step ahead of it. The goal is to deliver more data, faster, with a better customer experience and greater economies of scale than in the past. Thanks to Long Term Evolution (LTE) technology, these goals are now within reach.

“According to the Global mobile Suppliers Association (GSA), 4G LTE is the fastest developing mobile system technology ever,” said Maniam Palanivelu, director of global 4G LTE solutions marketing at Alcatel-Lucent, in an Enriching Communications article, “LTE: The Best Thing to Happen to Wireless Networks.”

Building New Zealand's Ultra-Fast Broadband Network

By Erin Harrison

New Zealand is on the brink of a new era in communications. Two major initiatives will significantly help improve the speed and capacity of the country’s high-speed broadband network, as outlined in a recent Alcatel-Lucent (ALU) white paper, “How New Zealand can increase the social & economic impacts of high-speed broadband.”   

The Ultra-Fast Broadband (UFB) project and Rural Broadband Initiative (RBI) are set to improve the network speed and capacity available to nearly 98 percent of New Zealanders, based on a study conducted by Bell Labs, the research arm of Alcatel-Lucent. The goal is, as ALU likes to say about its broadband portfolio, “Get to Fast, Faster.”

Information and Communications Technology has Key Role in Green Economy

By Mae Kowalke

It will take dedication, teamwork and technology to achieve the future we want in terms of reducing poverty, advancing social equity, and ensuring environmental protection. That’s the message behind upcoming Rio+20 UN Conference on Sustainable Development, this June in Brazil.

Alcatel-Lucent (ALU) and others are focusing heavily on technology as one key aspect in achieving a better future. At a Rio+20 planning conference earlier this month, Philippe Richard, who heads up green strategy at Bell Labs, participated in the closing panel, where he highlighted the role information and communications technology (ICT) plays in sustainable development.

Report: Chinese Information and Communications Technology (ICT) Industry Interested in Going Green, But More Development Needed

By Mae Kowalke

People working in the Chinese information and communications technology (ICT) industry are open to the concept of going green, but need support and education to achieve carbon reduction targets using technology. That is the conclusion of a recent research study conducted at China’s Tsingua University Media Lab on behalf of Alcatel-Lucent (ALU) titled, “Green Information Communications Technology in China.” 

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