Next Generation Communications Blog

Why E-Mail Sucks and How to Make it Smarter

Many of us live in email. I get hundreds per day and I need almost every message. I am also a source...

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The Contact Center's Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

I was recently asked to talk to some of our many contact center customers about the new contact center trends.  It...

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The New Facet of Customer Experience Management - Field Service 2.0

By: Rhodo Odysseos, Product/Solution Marketing, Alcatel-Lucent, and Jess Verbruggen, Motive Integrated Marketing Assistant, Alcatel-Lucent

Traditionally, communications service providers (CSPs) have treated the field service aspect of their organization as a cost center. Field technicians engaged in maintenance activities were simply a part of the cost of doing business.  More recently, the communications industry in general and the field service arena in particular, has been disrupted by immense changes in the customer profile, service expectations, and behaviors.

Field service is often the only face of the company that a customer will ever see, so it’s not a surprise that CSPs are striving to make a positive impact on customers in this realm. Achieving full potential in field service saves CSPs a lot of time and money. Productivity and efficiency reviews targeted at field service operations, done correctly, can reinforce other areas of the business by increasing customer satisfaction and improving safety and quality. 

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Amazon Fire Phone Should be a Laptop

I’ve written a lot of headlines in my life but this one is among the oddest. Why on earth does a phone...

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Apple Pay Vs. Google Wallet

Replacing credit cards can likely only be done if the new system is dead-easy to use and it moreover has to be...

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Signaling Offers Great Differentiation for Mobile Value-Added Service Offerings

We’ve all heard that some Value Added Services (VAS) revenue such as Short Message Service (SMS) are starting to decline in...

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Birdstep Improves Wireless User Experience, Reduces Churn

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and...

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Rail Security Essential to Modern-Day Transportation Systems

By Erin Harrison

“Your surveillance network should dictate your power and equipment requirements, not the other way around. Often operators tell me they want 50 cameras. I ask them what they think every one of those cameras should be doing. It’s very easy to over-engineer systems and overwhelm your ICT network with unnecessary data.”

In addressing network operators in a recent article in Alcatel-Lucent’s Tracktalk, Making the case for Enhanced Rail Security Systems, the above expert advice was provided by Dave Gorshkov, CEO of Digital Grape Business Services.  

“Security is essential to the modern railway, protecting passengers, staff the operator’s assets from diverse range of risks including terrorism, crime, trespass, and vandalism,” he continued, noting that few security systems are installed without the support of a robust business case.

Cloud-Based Video Provides New Immersive Communications Capabilities

By Erin Harrison

Today’s end user is looking for a richer conversation experience when using a variety of network-connected devices.

For example, new technologies are emerging that allow people to use any video-enabled device to enter a shared virtual space, and discuss and share information in a way that is almost like being together in the same physical space. As a result, these advances in video communications have provided a new opportunity for service providers to bring interactive video conversations to any device, from anywhere.

According to an article in Alcatel-Lucent’s Enriching Communications, Immersive Communications: A New Video Conversation Experience, with these new technologies users will no longer be limited to the confines of telepresence rooms to experience an immersive conversation at long distance. They will be able to experience this at work, at home and on the move – holding video meetings and sharing documents over PCs, tablets and smartphones.

Achieving Network Optimization, Cost Savings with IP/MPLS Backhaul Solutions from Alcatel-Lucent

By Beecher Tuttle

Delivering high-quality, high-bandwidth business service connectivity at an economical price point is critical for today's service providers, who are being challenged by unremitting competition and ever-increasing subscriber traffic growth.

With this in mind, many forward-thinking operators have turned to Digital Subscriber Link (DSL) and Gigabit Passive Optical Networks (GPON) as access technologies for mobile backhaul (MBH) and business service delivery. These networks have been proven to provide high reliability and availability at a cost-effective price point using IP/MPLS backhaul.

Getting More Apps and Services to More People Faster --Creating the Competitive Edge

By Susan J. Campbell

The demand for innovative applications continues to grow, putting increased pressure on mobile service providers (SPs) to deliver more apps and services to people faster than the competition. To create and sustain a competitive edge, service providers must invest in faster and more flexible service deployment. At the same time, clear focus must be placed on open innovation to accelerate service development to enable the agility needed to optimize key opportunities in retail and wholesale.

A recent Alcatel-Lucent Enriching Communications article, Accelerate Communication Service Development explored the importance of the competitive edge and how mobile service providers can focus on their strengths to achieve the level of agility, innovation and flexibility necessary to effectively compete. The fact that service providers deliver solutions that work across devices and the boundaries of different networks is a key strength that can be monetized in sustainable and profitable ways.  

Alcatel-Lucent's Optism Solution Scoring Big Wins for Operators and Brands through Targeted, Permission-Based Mobile Advertising


By Beecher Tuttle

The most successful advertisers and brands are always those that evolve alongside technology and adapt their campaigns based on recent consumer trends. Just as advertisers once changed their focus from print to digital platforms, marketing groups are now concentrating their efforts on the mobile market.

The inherent difficulty in mobile marketing is that it has almost become synonymous with spamming, where advertisers blanket mobile phone users with promotions, deals and company news that they simple don't care about. If only advertisers could partner with mobile operators and develop a base of consumers who are interested in connecting and interacting with their brand.

With the Optism Mobile Advertising Solution from Alcatel-Lucent, they can.

Video Surveillance: Minimizing Cost and Maximizing Return on Investment

By Mae Kowalke

The use of video surveillance as a public safety and security tool is growing. Partially, that’s because homeland security regulations and initiatives around the world are driving deployment. It’s also because high capacity wireless data networks have brought down the cost of infrastructure to the point where the ability to provide comprehensive coverage is practical and cost-effective.

However, it should be noted that the initial investment and operation and maintenance costs of video surveillance can be significant. This is highlighted by the fact that protection responsibility is shifting from police/military to infrastructure owners.

“In the US energy market, for example, the North American Electric Reliability Corporation-Critical Infrastructure Protection regulations require that utilities tightly control access to their most important infrastructure,” notes Sheridan Nye, Senior Analyst at Informa Telecoms and Media’s Enterprise Verticals practice, in a LifeTalk article, “Is Video Surveillance Worth the Investment?

Mathematical Processing Explores the Benefits of Georedundancy

By Susan J. Campbell

Businesses throughout the world rely on their networks to support business processes, run applications and drive revenue for long-term sustainability. As a result, the importance of the network is amplified. The network and the data it maintains must be redundant to ensure optimization in the event of a failure. For this, Alcatel-Lucent recommends the benefits of georedundancy.

A recent article in Alcatel-Lucent’s TechZine by Randee Adams, Consulting Member of Technical Staff, Eric Bauer, Reliability Engineering Manager, and Daniel Eustace, Distinguished Member of Technical Staff entitled, “Availability Benefits of Georedundancy,” explores the enhanced service availability and client-initiated recovery possible with geographically redundant systems. With breakthrough mathematical modeling, a deeper understanding of the availability boost provided by such systems is enabled, while also identifying opportunities for optimization. And, lest we forget, the business continuity assurance it provides in the wake of a major disaster event.

Opt-In Mobile Marketing Strategy: 6 Tips for Success

By Susan J. Campbell

As consumers, we are constantly on the go with a mobile device of some kind in our hand providing directions, connection with a colleague or access to the data we need to close the big deal. The same device guides our social lives as we’ve come to rely on smart devices to manage our activities, content and connections. For brands, this provides the perfect opportunity to develop an Opt-In Mobile Marketing Strategy.

A recent blog by Mihai Vlad of Alcatel-Lucent’s Optism unit entitled, Thinking Human: Six Steps for Building a Successful Opt-In Mobile Marketing Strategy, highlights the opportunity that exists with the proliferation of the mobile phone as the must-have device. By developing an Opt-In Mobile Marketing Strategy, mobile operators, marketers and their brands can ask permission before engaging with consumers. In doing so, it provides unprecedented access to the consumer’s attention and the opportunity to build trust.

Responding to Railway Security Through Partnerships

By Erin Harrison

In the face of global threats and terrorist acts, collaboration and sharing best practices can help railway operators optimize their security capabilities. In addition, improving rail security by upgrading communications capabilities allows railroad providers a single, high-capacity network that can support multiple applications.  In fact, such new applications improve the transportation experience for customers and enable railroads to keep existing riders and attract new ones.

A recent Alcatel-Lucent article in its TrackTalk e-zine for railways communications enttitled, “Partnerships are the key to a secure railway,” looked at how the rail industry is responding to the security challenges of the 21st century with solutions such as IP MPLS broadband networks and CCTV systems.


 

Sao Paulo Policia Militar Improves Video Surveillance, Saves Money with LTE

By Mae Kowalke

 

Video surveillance is one technology that law enforcement officials increasingly rely on use to protect public safety. But, traditional hardwired systems are expensive, time-consuming to set up, and often produce unreliable results.

As an alternative, agencies in the U.S. and elsewhere are turning to 4G LTE (Long Term Evolution) networks for the creation, deployment and expansion of sophisticated video surveillance networks.   

A good example is Polícia de Estado de So Paulo (São Paulo State Military Police)—the agency charged with crime prevention, order maintenance, traffic control, and firefighting in Brazil’s most populous state.  As highlighted in a recent article in the Alcatel-Lucent (ALU) e-zine LifeTalk, it has been experimenting with an ALU supplied LTE network.

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